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zoe c.

2 Level 2 Contributor
  • 10 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping, Home & Garden

Member since February 2015

  • Reviews

    10

  • First Reviews

    2

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    680

Review Distribution

10 Reviews by zoe

3/17/21
Verified purchase

Received a catalog with a promo code. Before ordering checked the return policy. NOwhere does it say there is a charge. Ordered two items, neither fit. Used their return label to return. They charged me $6.95 to return and some bogus $4.95 charge because I had free shipping to me. They will not respond to my emails. Never again!

Tip for consumers:
Don’t order unless you want to pay for the privilege of trying on their clothes.

Products used:
None

Service
Value
Shipping
Returns
Quality
1/10/21

Ordered a custom made Natuzzi sofa and loveseat. At the time of ordering told it could take 3-4 months as it is made for us. Paid 1/2 down. In three months told item delivered to US. So I thought the sofa was made in Italy as that is where Natuzzi is. No the leather comes from Italy but sofa made, you guess it, China.
Anyway at time it arrives in US I had to pay balance of amount due. Now came the problem. Sofa was scheduled to be deliver 3 weeks after arrival in US by delivery people. The day before delivery we had all furniture in living room moved out.
The morning of delivery, get a text saying won't be delivered. Call delivery people and they say can deliver 11 days later. Call Furniture Expo and they item was not yet at delivery peoples warehouse. Ok. So the next delivery day comes and once again, on the morning if delivery, they once again cancel. I call supervisor at delivery company and they once again schedule for 6 days later. So it took 45 days from the time it got to US to get to me.
Furniture Expo was very accommodating and I understand that they don't control the delivery people, but they chose them. To the delivery company's credits, furniture arrived in perfect condition and was put together and all paper and boxes taken with them.
I would recommend this company but just be prepared to wait for delivery.

Tip for consumers:
be sure you call to discuss your order before you place it. Customer service can provide great information and size, etc.

12/23/20

Requested reward redemption for a magazine on 8/20/20. Debited my account immediately. I have now contacted them 5 times because I never received the magazine. No one will respond.
Also many times I have spent 5-7 minutes in a survey just to find I don't qualify! Why can't they target surveys to your profile and save everyone time? Not worth the effort.

12/23/20

I redeemed a magazine reward on 8/22/20. I have now written to them (you can't call) and no one responds!
In addition, I got very tired of completing 5-7 minutes of a survey just to find out I don't qualify. Why can't they target surveys to your profile? This is not worth your time.

5/29/20
Verified site experience
1/6/20

Ordered a curling iron for my daughter for Christmas. I have attached their refund policy. This curling iron was not what my daughter expected, so I tried to return it. Here is the email I received from them.
"Since the item is not damaged and is in full working order, it is not eligible for refund." So their refund policy REQUIRES the item to be in working order to return. Do not buy from these people.

12/21/19

Placed an order on 12/11, well before Christmas, Have order number, email confirmation and they charged my credit card. TODAY, 12/18 I get a notice on from credit card that full amount refunded. Contacted them by chat and they just hung up on me. Do not order

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

miaom
miao m. – ROMWE Rep

Dear Zoe,

This is Alexis from Romwe's US Escalation Team. On behalf of Romwe, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: webmaster@romwe.com with the subject line "RESOLUTION via SITEJABBER - Zoe C".

I hope to hear from you soon.

5/28/18

So first I get a pop up ad that says additional 40% off. But when I go to the site, not everything is additional. I find some items for my niece and cant find a way to add a gift message ( like so she would know its from Me). Chat on line to customer service and they advise unless you BUY a gift box, can not include message. Really? Decided not to order.

3/24/18

Beware, if you book a sale tee time, it is nonrefundable even with 24 hours notice. No where on the page that displays the rate does it say that. But once you check, agree to terms of service, just kiss your money goodbye. Will never use again.

2/27/15

Went to order on-line and they had free shipping for orders of $50. I had $100 for two items. I wanted expedited shipping. First they charge $8.00 extra for EACH item. Then when I selected this method for both and went to check out the shipping was $27.95. I called customer service and they said when you select expedited shipping it adds onto the regular shipping, so there is not free shipping this way. Can they not see how stupid this is?
I did not order.

zoe Has Earned 16 Votes

Zoe C.'s review of ROMWE earned 7 Very Helpful votes

Zoe C.'s review of Ann Taylor earned 2 Very Helpful votes

Zoe C.'s review of GolfNow earned a Very Helpful vote

Zoe C.'s review of TravelSmith earned 6 Very Helpful votes

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