business logo of FabFitFun

FabFitFun

Overview

FabFitFun has a rating of 4.5 stars from 4,225 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
208
value
190
shipping
183
returns
106
quality
183
This company responds to reviews on average within 3 days
+115
How would you rate FabFitFun?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Send Message
Share Review
Report Review

I love my box!
March 28, 2025

I can't wait to get my box every season and see all the fun things! The products are amazing! I like that the boxes are for each season. With other services that send you stuff every month it gets overwhelming.

Date of experience: March 18, 2025
Jigz G. FabFitFun Rep
1 month ago

Hi Cynthia! Thank you for this sweet review! We love hearing feedback from our members and we look forward to many more seasons together! Xo

New York
1 review
0 helpful votes
Follow Alison B.
Unfollow Alison B.
Send Message
Share Review
Report Review

Missing item resolved quickly
March 5, 2025

I was missing an item from my seasonal box and the customer service rep answered my inquiry very quickly- you could tell it was not an automated system and you were talking to a live person. The rep was able to request a replacement for my missing item as I requested. I am very happy and impressed with the help provided!

Date of experience: February 23, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Alison! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Indiana
1 review
0 helpful votes
Follow Shelly H.
Unfollow Shelly H.
Send Message
Share Review
Report Review

Very efficient and helpful
March 13, 2025

FedEx said they delivered my package but when I checked, it wasn't there. I checked every day for six days and still it wasn't there. I contacted FabFitFun and they were able to resolve the issue immediately and send out a replacement box which I did receive a few days later.

Date of experience: February 25, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Shelly! Thank you for your rating! We are so happy to hear our team was able to help! Xo

California
1 review
0 helpful votes
Follow Lexy K.
Unfollow Lexy K.
Send Message
Share Review
Report Review

Love it!
February 16, 2025

I've had this since 2023 and have gotten some of my absolute favorite jewelry, sunglasses, home decor, and kitchen supplies from the fabfitfun box. I'm obsessed and will continue being a member forever!

Date of experience: February 6, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Lexy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

California
1 review
0 helpful votes
Follow Christine M.
Unfollow Christine M.
Send Message
Share Review
Report Review

Great service
February 21, 2025

I have been an annual member for several years, and enjoy the items I receive very much. Customer service via text chat has always worked well for me when I have questions. Overall I think FFF is a great subscription

Date of experience: February 11, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Christine! We are happy that you're pleased with the results and that we were able to help! Xo

New Mexico
1 review
0 helpful votes
Follow Mawgie A.
Unfollow Mawgie A.
Send Message
Share Review
Report Review

Best Products and Service
March 15, 2025

I just love everything about this company! I love getting my boxes. It's a present to myself, so I don't peek at what's inside until it arrives. And I love to use some of the products as gifts.

Date of experience: March 5, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

South Carolina
1 review
0 helpful votes
Follow Sherry C.
Unfollow Sherry C.
Send Message
Share Review
Report Review

Superior Customer Service
February 24, 2025

I recently made contact with Fab Fit Fun Customer Service. I only contacted them because I had realized something regarding a previous order. I made contact through CHAT. I was able to chat with a LIVE person from the start. Excellent communication! Agent went above and beyond any expectations I had.

Date of experience: February 14, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Sherry! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Canada
1 review
0 helpful votes
Follow Jan K.
Unfollow Jan K.
Send Message
Share Review
Report Review

Fun!
March 13, 2025

I love fab fit fun! Not only is it like my birthday 4x a year, but any issue I've ever had(which has been few), customer service takes care of it promptly and efficiently! Thank you fff

Date of experience: March 3, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Jan! We're happy that you had an amazing Customer Service experience. Thanks for your feedback! Xo

Nevada
1 review
0 helpful votes
Follow Cheri R.
Unfollow Cheri R.
Send Message
Share Review
Report Review

Cheri Roberts
April 23, 2025

They were so helpful & even gave me some shopping credit & knew about codes & very friendly understanding reponsive kind

Date of experience: April 13, 2025
Jigz G. FabFitFun Rep
1 week ago

Hi Cheri! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us!

Georgia
1 review
0 helpful votes
Follow Maria G.
Unfollow Maria G.
Send Message
Share Review
Report Review

Quality products, made affordable
February 13, 2025

These days everything is too expensive. FFF makes getting my favorite shampoo brand possible, while also introducing me to new products I wouldn't have otherwise had the opportunity to check out. (Luxury face mask cream for $28?!?) It's a blessing to get a box full of gifts every quarter for the price of just one item in one box.

Date of experience: February 3, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Maria! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

California
1 review
0 helpful votes
Follow Bev L.
Unfollow Bev L.
Send Message
Share Review
Report Review

Always A Helpful Crew!
February 9, 2025

Needed some updated info on my account as I reactivated with a coupon, (deal) a new start to seasonal after being Annual for a long time, and got all my pertinent info quickly, nicely, and excited to be back!

Date of experience: January 30, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Bev! Welcome back to the FFF Community! We appreciate this review and look forward to many more seasons together! Xo

California
1 review
0 helpful votes
Follow Christina C.
Unfollow Christina C.
Send Message
Share Review
Report Review

My Mess Up
February 22, 2025

I needed help with my Spring Box. I made a mistake and FFF representative was so patient with me and would not give up until she knew my needs were met. I love this organization.

Date of experience: February 12, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Christina! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Indiana
1 review
0 helpful votes
Follow Jane S.
Unfollow Jane S.
Send Message
Share Review
Report Review

Newbie got lost!
February 20, 2025

I was choosing my first box and got a little lost in the process. I asked for help. Got to the root of it right away. I quickly made my choices and submitted my first order after some clarification.

Date of experience: February 10, 2025
Jigz G. FabFitFun Rep
2 months ago

Hi Jane! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Pennsylvania
1 review
0 helpful votes
Follow Brenda N.
Unfollow Brenda N.
Send Message
Share Review
Report Review

Great customer service!
January 28, 2025

I only recently subscribed to a year of FabFitFun, and had a problem with ordering an add-on. But I contacted customer support and they got back to me in a timely fashion and absolutely resolved my issue in a matter of hours so I was delighted by that! I'm excitedly waiting to receive my first box! So, more to come!

Date of experience: January 18, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Brenda! We are so happy to hear our team was able to help! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo

New York
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Send Message
Share Review
Report Review

I had a question regarding my order and the lady I spoke with was very helpful and answered all my questions regarding the matter.

Date of experience: February 3, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Lisa! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo

Michigan
1 review
0 helpful votes
Follow Rosie C.
Unfollow Rosie C.
Send Message
Share Review
Report Review

New Member
January 26, 2025

My customer service rep was so helpful! I am so excited to start this membership!

Date of experience: January 15, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Rosie! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Illinois
1 review
2 helpful votes
Follow Carina G.
Unfollow Carina G.
Send Message
Share Review
Report Review

Prompt and professional!
December 12, 2024

Being new to this subscription program, I was not sure if I had done everything correctly when I signed up-to be able to access the savings and free extra box. Customer service was very prompt and answered all my questions clearly. I felt much better with my choice of joining, really looking forward to my continued experience and box!

Date of experience: December 2, 2024
Emily M. FabFitFun Rep
5 months ago

Hi Carina! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Indiana
1 review
2 helpful votes
Follow Lynette N.
Unfollow Lynette N.
Send Message
Share Review
Report Review

Help with renewing subscription
December 19, 2024

I had renewed my subscription and missed the cut off for the customization period. I was afraid I would get a random box filled with items I wouldn't use…
When I reached out, they were very helpful in giving me a list of items to choose from to create a box of my wishes. I'm very happy I reached out, because I didn't want to miss the renewal offer, but I was too late to customize in the usual way. I'm pleasantly surprised with the resolution and am looking forward to my winter 2024 box!

Date of experience: December 9, 2024
Jigz G. FabFitFun Rep
4 months ago

Hi Lynette! We are happy that you're pleased with the results and that we were able to help. We always want our members to be fully taken care of! Xo

Canada
1 review
2 helpful votes
Follow Valerie W.
Unfollow Valerie W.
Send Message
Share Review
Report Review

Helpful and friendly
December 23, 2024

I couldn't figure out why the bonus code wasn't working. The agent got my information and told me I was choosing the incorrect program to be eligible. She was polite and didn't make me feel like an idiot!

Date of experience: December 13, 2024
Jigz G. FabFitFun Rep
4 months ago

Hi Valerie! We're happy that you were fully assisted and had a great experience with our customer care! Xo

New York
1 review
0 helpful votes
Follow Emily V.
Unfollow Emily V.
Send Message
Share Review
Report Review

Amazing service
January 25, 2025

Great customer service and love the surprise in the box

Date of experience: January 15, 2025
Jigz G. FabFitFun Rep
3 months ago

Hi Emily! We are so happy to hear our team was able to help and that you are loving your subscription with us! Thank you for taking the time to write a review! Xo