TokyoTreat

Very bad experience. TokyoTreat refuses to refund me 841 USD from cancelled subscriptions. Crazy! I mean that's basically stealing! When I ask for a refund the came back to me with "once a payment has been processed through our system, we cannot issue a refund". Hahaha! Don't fall for these scammers! They took enough money from me so don't waste yours too!

Tokyo Treats dispenses Sakuraco - a Japanese treats co. That advertises (1) month for $37.50. This is supposed to allow one to TRY OUT the product. Instead, I was sent 2 boxes@$50 EACH for Feb. And 2 boxes that I did NOT order for March. After filing a reimbursement claim w/my CC co., Tokyo Treats refuses to refund the extra $150 they have charged me, stating that I have two subscriptions under two different email addresses. I only have one email address. BEWARE. You MUST UNSUBSCRIBE IMMEDIATELY in order to stop their unwanted shipments

This box is simply beautiful. Everything is carefully packaged and the variety is awesome. I can't wait to try all of the delicious treats

I ordered this subscription box to experience a bit of the snack and cultural fun I've been exploring on YouTube as I begin to learn Japanese. I live pretty far away from the nearest city with a Japanese market, but this box came right to my mail box. It was a lot of fun to gather my kids around and open it together.

I didn't even know this was a thing - my 10 year old son is very into all things Japanese, especially the food. When I heard about this box full of Japanese snacks, I had to try it! We're impressed with the fast shipping, the snack variety, and the booklet that describes every snack and even lists allergens. Love it!

This is my first time trying their service and I am so amazed at how delightful they are. From traditional treats to quirky new flavors, each box is a delightful surprise. With reliable delivery, I can't wait to see my next boxes, and if they are getting better, I can see upgrading to the annual plan instead!

The contents are lovely and well packaged, but they give you no warning when they will charge your card and by then it's too late to cancel. The "customer service" is rude and completely unhelpful.

I thought this was a nice birthday gift for my 14 year old daughter, but I was given no option or reminder that the subscription was going to renew at the year mark. Circumstances had changed and I can no longer afford it, but they refuse to help. This experience has ruined what was an otherwise nice product.

I subscribed for a 12-month prepaid plan in March 2023. The first few months were fine. Although I was not too satisfied with their snacks, at least I received them. The July box never came. The customer services were terrible. They don't care about customer at all. They said they shipped and provided a tracking # that I couldn't track. After that incident, I decided to let it go and waited till the prepaid plan end. But the worst didn't happen yet. March 15,2024, I got an invoice saying I paid $540 for next year. Their website says Billed annual. Cancel anytime, but it's not true. This company auto renewed and took my money via PayPal without my authorization. I emailed them right away and they refused to refund me even they have not shipped any boxes yet. They said they still ship 12 boxes to me every month since I paid already. They said I couldn't cancel when I subscribed. I'm working with PayPal trying to get my money back.

This subscription has a gift plan subscription. Even though they don't have a monthly plan for a gift plan, trying the 3-month plan is a good choice as well. My partner loved the box so much, and the items provided weren't disappointing at all.

I subscribed after a trip to Tokyo - my children enjoyed the snacks I brought back, so I thought it would be fun to recreate the experience monthly. The boxes get repetitive fast. They find a way to make any snack fit into any theme,

"These crackers are round, like Christmas ornaments."

"The cracker's round shape reminds us of Halloween pumpkins."

I made the mistake of subscribing for a year and not deselecting 'Auto-renew.' After I saw a $540 charge on my AMEX for renewal, I canceled but was informed that I would not be refunded. On the plus side, I'll be receiving the same snacks every month until 2025. Looking forward to getting round crackers that remind Tokyo Treat of Easter Eggs in March.

I had an amazing experience trying out the snacks and candies, this is the first box I've received and so far, I am enjoying it! Thank you Tokyo Treat!

I've been getting these boxes for quite some time and I absolutely love it! Great company that delivers really awesome Japanese (seasonal) snacks! This February box (2021) is also pretty damn amazing and will be one of my favorites!

Super fun subscription box. This is my first time ordering something like this and it was such a pleasant surprise. Packed full of treats I've never seen before. I'm very excited to try them all! Only one item didn't quite survive the mailing process - rip full moon pon salted cracker. Still going to enjoy eating the crumbs!

Ordered mine not to long ago! Got here super fast, and nothing was out of shape! Haven't quite tried everything so far but Its got a good variety and I'm happy to know what's what before I actually taste it.

My kids are in their late teens and love Japanese pop culture. I bought each of them a subscription, one to go to my son's student housing two hours from here and one to come to my younger child at home. There were early problems that I could not correct on the customer portal and the support form appeared broken. When, eventually, I could make contact with customer service, they verified both addresses and confirmed the boxes would be sent to their separate addresses. They then went ahead and sent both boxes to the same person at the same place. There is absolutely no recourse for consumers to deal with this issue in a fair, timely manner. These subscriptions cost hundreds of dollars but they treat their customers really badly.

I purchased a 6-month prepaid "gift" subscription for my friends for their wedding. While the product itself is fine I cannot recommend the service at all. There are additional charges not stated in the original price for delivery each time. In addition, customs where I live, Ireland charge my friends each time a box is delivered to them. This has been quite embarrassing for both me and my friends as you hardly expect for someone to be charged each time they receive a gift. The possibility of customs charges were not made aware to me when purchasing.

Customer services have been extremely unhelpful thus far in helping with this issue. I would recommend looking elsewhere as I've seen some similar companies claim to provide free worldwide shipping. Whereas with this company both the sender and recipient will be charged for each "gift"

I got my first box this month and it was even better than expected! The shipping was extremely fast as well. I haven't tried everything yet however I'm very excited to! There's a fun variety of snacks and I especially love how there is a theme each month with amazing special treats! I can't wait to receive my next box. Definitely worth the money.

They were great until the pandemic came, then the true service showed. They refused to continue shipping box's even though i have a yearly subscription, and refuse to return my money.

They are simply keeping my prepaid money (which is over €350) and refuse to return or offer any compensation or other service which doesn't require me investing more money to receive a box.

Save yourself the hassle and use another service which actually cares about their customers.

We specifically selected the "three month subscription" box option for our teen daughter for Christmas. All boxes arrived early with quality products and she loved it. However, when checking my bank account today they automatically charged us for another three months. I was not expecting this and they only have an email to contact them. ( No #). When you select a specific subscription box amount and pay for it upfront, they should not automatically re-subscribe & charge you for another three months! If that was the case I would've marked six months! I've yet to get a response and don't ever anticipate a refund. I'm so mad because this crap wasn't cheap (roughly $130 for three months).