• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
702
Neutral
84
Negative
405
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,081)

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Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (137) shopping experience (60) right size (44) return policy (41)
Thumbnail of user kellyw1662
2 reviews
0 helpful votes
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September 30th, 2024
Verified purchase

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Thumbnail of user sequoyahw2
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I don't know how I feel yet bc it's taken two weeks to get a FedEx shipment. Weird, but ok. I'll review again after I get my items.
So far, I'm not impressed and I'm sending one pair back.
They are nice shoes, but we will see the final results.

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Ursala,

We are really sorry to hear that you haven't received all your items. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We're here to help resolve this issue for you as quickly as possible. We'll do our best to make it right! We'll reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user daniellew984
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I love the items I purchase at Justfab however my last several few purchases, the transit has been delayed by days, at times over a week. Ordering for an event I've learned to order well in advance if possible.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Danielle,

I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Thumbnail of user karenc4588
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I have been member for approximately 10 yrs. My latest purchase was for half calf black block heeled boots that have a couple of buckle straps, theses are a great fit and look great with jeans. So do the denim knee high
Semi stiletto boots, which were my second boot on this order. They are both must haves for this fall. Multi compliments when I wore them just the other day!

Thumbnail of user chrissyl44
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats.
I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit.
Shipment #*******379

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Chrissy,

I'm so sorry to hear about your experience! It's incredibly frustrating to not receive your full order, especially when you have plans for a specific event. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user maggieg220
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

The boots I ordered don't come with a side zipper that helps when you try to put them on to wear them. Without a side zipper, it's difficult to put them on.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Maggie,

I'm sorry to hear about your disappointment with the boots and the VIP membership. It's frustrating when something as simple as putting on boots becomes difficult due to its design. I would like to let you know that we take our VIP members' feedback very seriously. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user kennethm2143
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

I did not want a "membership" and boy was I surprised when I discovered a charge against my credit card. It took repeated insisting to detach myself from the claws of this company but I finally did. Hopefully they won't darken my doorway again. Beware!

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Kenneth,

We're sorry to hear about your experience with the membership and the unexpected charge to your credit card. We understand how frustrating it can be to feel trapped by a subscription, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Thumbnail of user ritar533
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I ordered items 8/5/24 got an email confirming the order. Got another almost two weeks later saying low stock. And a few since then saying there will be tracking info once shipped. To date, no tracking info or ETA

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello LaRita,

Thank you for reaching out and bringing this to our attention. We're sorry for the inconvenience and confusion you've experienced with your order. We understand how frustrating it must be to receive conflicting information and to not have clear tracking details or an estimated delivery time for your items. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.

Best,
Allison

Thumbnail of user teresad1044
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

I waited in the chat but noone came on. I want to cancel membership. This website is a scam. I lost 3 credits without warning. When I complained I was told justfab sends emails to let you know points are expiring. They did not send an email. I found out by accident. I work hard for my money and since you did not offer me something I do not wish to be a member and I will tell everyone I know what a scam this company is. You should make it easy for people to discontinue their membership but of course you are going to force me to spend time on the phone. The worst website! I will never be a member again.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Teresa,

We are truly sorry to hear about your frustrating experience. It's completely understandable to feel upset, especially when it comes to your hard-earned money. We apologize for the lack of support in the chat and for any confusion regarding your credits. We take your feedback seriously and want to ensure we make this right. We'll assist you with your membership cancellation right away. Thank you for bringing this to our attention, and I'm sorry for any inconvenience you've faced. We'll reach out to you via email as soon as possible to assist you further.

Best,
Bonnie

Thumbnail of user nian31
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I have been a member for so long because it was always extremely hard for me to find my size (11) in stores and I was tired of the headache and heartbreak. Thank goodness I found JustFab. I have been able to get exactly what I want. Only a couple block heels I've bought with the backing and single strap have had too much space in the back so it didn't feel secure and too big, but other than that, I've had an amazing experience and will continue to use JustFab for my go-to shoe shopping!

Thumbnail of user junes485
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I asked for wide calf didn't get it plus the heels are higher than what the picture shows and where's the return receipt for my purchase? You guys make it difficult to return Items and you took money out of my account without permission I didn't sign up for your merchandise again I'm just not happy with your products your shoes make my feet look really big

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello June,

We are really sorry to hear about your experience. It's frustrating not to receive the wide calf you requested and to find the heels higher than expected. We understand how disappointing it is to have trouble with returns, especially without a receipt. It's also concerning to hear about the unexpected charge; your feedback is very important to us. We want to ensure you have a better experience moving forward. Thank you for sharing your thoughts! We'll reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user vanessac863
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

The site is easy to navigate and the filters are all ones we appreciate, size, colour etc.

Sometimes my size is out:-( but I always find something else - I'm an 8.

JustFab NEVER disappoints. I always buy in multiples.

Thumbnail of user darlenej156
4 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

My overall experience with JustFab has always been good. I purchased a pair of casual shoes for my husband and he loves them. They are very nice, and I am happy to be able to now purchase for both of us from JF.

Thumbnail of user kristar160
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Placing an order is so easy and anytime I need to talk to customer service (which I can count on one hand because I very rarely have had an issue in my over 10 years ordering) they are pleasant and knowledgeable. The description and for are always on point.

Thumbnail of user brittanyg660
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

When I'm in need of a fabulous boot, JustFAB always produce! The quality and detail of each shoe keeps me coming back for more. My last purchase I added to my collection 8 new pair, ranging from low ankle booties to knee high thigh huggers. I love them all!

Thumbnail of user rebeccaw2169
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I'm still waiting on 1/2 of my shoe order and it's been 2 weeks. I did receive an email with a heads up on the delay which I do appreciate, things do happen. What bothers me is that I received an additional email with a 30% off coupon - why would I want to use it? It's off putting to send a promotional email asking for more business when I haven't gotten what I've already ordered. I definitely regret signing up for this subscription.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Rebecca,

We are really sorry to hear about the delay with your order and understand how frustrating it must be to receive a promotional email while still waiting for part of your order. We appreciate your patience and are glad you received a heads-up about the delay. However, we understand how receiving a discount offer in this situation might feel frustrating. Your feedback is important, and we'll use it to improve our communication and ensure we're providing a better experience. We'll reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user melodyg184
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

I ordered a few things and they came very quickly.
Polo Crochet Dress - very comfy and I love the color.
Belted Trench Coat - cozy. I ordered large to fit over blazers so need to hem the sleeves. Nice rose smoke color matches with lots of my outfits
Rolled Sleeve Blazer and Wide Leg Pleated Front Trousers in Dark Mauve. Great material and love the flow.

Thumbnail of user vanessah623
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Not happy with my last experience. All the dream pairs shoes that have been added do not ship to Canada. And more than half the shoes now seem to be this brand. Very limited options now, so I cancelled my membership.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Vanessa,

We're really sorry to hear about the trouble with international shipping and the limited shoe options. It's incredibly frustrating when the items you're interested in aren't available in your region, especially after you've had a negative experience. We're sad to know that you need to cancel your membership under those circumstances. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.

Best,
Zeth

Thumbnail of user amandab3400
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

While these shoes are cute, they offer no support at all under the balls of the feet. Also, some of the areas where the rhinestones are show black. I don't know if it's the glue used or what but it shows just a little bit.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Amanda,

It's really disappointing when shoes look great but don't provide the comfort and support you need, especially under the balls of your feet. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user evelynv336
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I ordered a sweater. I received a pair of men's size 12 Adidas tennis shoes. Can't return because I never ordered. This has happened multiple times. Starting to think their distribution center can't read orders.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user whitneys187
Whitney S. – JustFab Rep

Hello Evelyn,

We are really sorry to hear about the mix-up with your order. It's frustrating to receive the wrong item, especially after experiencing this multiple times. We can understand how upsetting this must be, and we appreciate you bringing it to our attention. We're committed to improving our fulfillment process to prevent this from happening in the future. Thank you for your patience as we work to resolve this. We'll reach out to you via email immediately to assist you further.

Best,
Bonnie

Thumbnail of user kamb26
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I was made aware of JustFab because I wanted shoes from Target but the price was too far out of my budget. In searching for a similar pair, I found identical ones on the JustFab website, and when I saw that I was able to get my first pair for $10.00, I knew I just had to. Before I placed the order, I spoke with customer service and the employee was very kind and understanding and answered my question efficiently. Afterwards, I was a bit stressed about the delivery window for my shoes, as the last day they could get to me I'd be gone to the event that I needed them for. However, the shoes came extremely fast (before the first date on the shipping window), and they're such good quality. I am so so so happy about this purchase and have told everyone I know about the company.

Service
Value
Shipping
Quality
Thumbnail of user vickim787
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

She explained to me about rules you guys have about my money you guys put into points.as long as I've been with this company. Nobody explained to me. But at the same time if you guys take away my points you have to by law return my 40.00 that's taken out of my account every month

Thumbnail of user monicah777
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I have been shopping with JustFab for about 8 or so years and have never been disappointed. I shop for myself, daughter, sister, daughter n law, friends, and everyone is always happy. They have a great variety. I love JustFab.

Thumbnail of user gemia
5 reviews
4 helpful votes
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October 3rd, 2024
Verified purchase

I love JustFab. I shop mainly for heels, purses and booties and I am always impressed by the variety and plethora of colors. The mix and match outfits with the purse and heels are always fun to view to get ideas on what to pair with what.

Thumbnail of user leannet79
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase
• Updated review

I have incredibly big feet. Therefore I need to shop online for a size 12.I. Also like the variety That just fab offers me. I primarily only buy the boots during the winter. Because I actually have to wear men's Tennis shoes during the summer. So this is a perfect match for me. I love just fab

Shoes are getting expensive
August 11th, 2022
Verified purchase
• Previous review

The reason I buy shoes from just fab os because you have size 12. But all the good shoes are usually gone by the time I have to shop. The wide shoes are always more expensive as well

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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