AliExpress

I've been waiting for months for my AliExpress order (#**************), and it still hasn't arrived. I opened a dispute and they've extended it over and over again, each time adding 10 more days — this has happened 4 times already. I even contacted them through Facebook. All I got was a copy-paste reply with no real help. I'm tired of the delays, the generic responses, and the lack of responsibility. This is unacceptable customer service. I will continue to escalate and warn others. #AliExpress #CustomerServiceFail #AliExpressScam #RefundNow #BuyerBeware

Purchased an Aqara smoke detector which constantly disconnects from a genuine Aqara Hub gen2. I have many other sensors connected to the hub which have never disconnected. I supplied lots of logs to show how many times the detector disconnects. I supplied a video to show the position of the hub to the sensor. Aliexpress sided with the seller and refused my return request. They never offered any sort of solution so I'm stuck with a faulty smoke detector which is untrustworthy.
Absolutely rubbish customer service so have deleted my account. I will also delete my Lazada account in Thailand as its owned by the same company.
I got a reply when I left a review on Trustpilot but it was just standard saying I had deleted my account so they couldn't contact me. Well if they had read my review they would see I told them I had done that.
If they actually cared they have my email address.

I've had a really frustrating experience with AliExpress. I placed an order, decided to return the item, and followed all the return steps exactly as instructed. But right after I submitted the return request, my account was suddenly blocked—no warning, no explanation. Because of this, I couldn't finish the return process or message the seller. I've contacted customer service several times via email, but all I get are generic, automated responses that completely ignore what I'm asking. It feels like no one is actually reading my messages. Now I'm stuck with an order I don't want, no way to return it, and no access to my account. As someone in the EU, I know I'm supposed to have a 14-day return window by law, so it's incredibly disappointing that the platform doesn't seem to respect basic consumer rights. I've used AliExpress for years, but this has seriously made me question whether it's worth the risk. If your order goes wrong, don't expect real help.

I tell you honestly about AliExpress shopping, I shop here a lot and am a long-time customer of AliExpress because I am a buyer who wants a good item to use, not that I want to buy and then complain and return it because doing so is a waste of my time. But every time I complain about an item and have evidence, even recording a video, but the problem is not resolved, not just me but many customers are in the same situation as me. If this problem is not resolved, I probably will not dare to shop on AliExpress because it is not fair to customers. I tell you the truth, why don't you imitate companies like Temu or Amazon or eBay... those companies are very satisfied with their customers. I just sent that video, but it was the same, so why did I send the video? And I did the same thing with many other items, but it didn't work. So you see, for a while I didn't shop on AliExpress because I was afraid that the seller would send bad products. I hope you reconsider so that customers can continue shopping because now many companies are competing and treating customers much better than AliExpress.

Finally Ali have conceded that order from 26th December '24 is not going to be delivered.
Numerous attempts to find out where it is,not updated since Jan. 18th "on its way".'Expected by 7th March,would not accept obviously lost somewhere,both seller and customer services 'its on the way'
70 days wait,now admit a refund.
Will delete app and info as not going to use again.
Temu offer £4 if delayed,nothing but a brick wall of 'but the tracking says."

I have been buying from ALi Express since 2017. It was a long wait but I was getting money back if the item was delivered. Now as AI took over customer service, I'm getting nothing. No more customer service, no more items delivered to Canada, and no tracking numbers that show you location of the items. Everything is fake. I lost confidence. I made 4 purchases from the ALie Express without any delivery updates:
************** Order date: Nov 27,2024
************** Order date: Nov 27,**************367 Order date: Dec 18,**************367 Order date: Jan 7,2025
I try to contact customer service but it is AI even chatting with live customer service is fake it is the sam AI, just gets a new name with the same wording of answers and the same attitude. It seems I have to give up and change to another supplier of electronic parts

Rating: (would give zero stars if I could) This has to be, hands down, one of the most laughably terrible shopping experiences I've ever had—thanks to PRO HONSUN Bike Store and the ever-reliable AliExpress. I ordered something that looked decent in the photos (key word: looked), but what I received was a complete joke. It was the wrong item, made with dollar-store level materials, and packaged like someone lost a bet. Honestly, I've seen better quality fall out of a vending machine. The seller, PRO HONSUN Bike Store, clearly couldn't care less. I reached out multiple times and got either ignored or fed a string of generic copy-paste replies that solved nothing. Their communication style is basically "stall and hope you go away." I opened a dispute, thinking maybe AliExpress would help fix it. Silly me. The dispute process is a maze of frustration, and in the end, all I got was more wasted time, money and a useless product I didn't ask for. Save yourself the headache—avoid PRO HONSUN Bike Store like the plague, and honestly, think twice about using AliExpress at all. This platform has turned into the Wild West of online shopping, where the customer is always wrong and sellers can get away with anything.

Purchased 2 smartphones that were supposed to work with US carriers. They did not. Contacted seller but seller was argumentative. So I initiated return thru Aliexpress platform. They provided prepaid return label. Aliexpress refunded only 1 phone, refused to refund 2nd phone. Tracking confirms delivered. Returned both phones in same packaging (as they were originally shipped). Even after several reconsiderations, they still refuse to refund full purchase price. Now trying to resolve thru Paypal and my credit card company, but Aliexpress is trying to oppose. This company is absolutely criminal.

No return policy. Low quality. Misleading ads, photos and information. Late delivery. Terrible customer service.

Ordered a dresser, website said dresser was delivered. When loading tracking number it was shipped to a address in CA not PA where I lived. My address was correct on their website. Nobody helps when calling in and each time another excuse is given. No refund issued and item never received. DO NOT ORDER! SCAMMERS

AliExpress has proven to be one of the most dishonest and misleading online marketplaces I've ever encountered. Their product listings are designed to deceive: attractive photos, exaggerated descriptions, and false promises like "Free Returns" are just bait to lure in buyers. What you receive is often a cheap, fragile, low-quality version that looks nothing like what was advertised. Worse, trying to return the item is like being trapped in a never-ending loop of excuses. Even when a product is clearly listed with "Free Return," there's no actual option to return it. You'll be forced to submit evidence, wait for vague decisions, and if you're "lucky," you might be allowed to return the item—but at your own expense and back to China. After that, you still have to wait and hope they "approve" your refund. They control the whole process, and it feels rigged in their favor. There's no such thing as customer rights on AliExpress—the platform always sides with the seller. This is how they're making money: by misleading customers, blocking refunds, and avoiding responsibility. Recently, I ordered door locks with handles that looked premium and solid in the listing. When they arrived, they were cheap junk—not even worth a single penny. I contacted AliExpress support immediately, only to be stonewalled. Despite the listing showing "Free Return," there was no option to return the item. Their support was useless, and they flatly refused to help. I'm sharing this to warn others: be extremely cautious when ordering anything from AliExpress, especially if you think you might need to return it. If the product turns out to be a scam or not as described, don't waste your time arguing with AliExpress. Instead, go directly to your bank or card issuer and file a chargeback dispute. It's the only way to protect yourself and get your money back without jumping through hoops or losing more money.

I was scammed on AliExpress, and their support did nothing to help.
I ordered a laptop, but the seller sent a cheap laptop case instead. The listing was misleading, with fake reviews and detailed laptop specifications, but nowhere was it mentioned that I was buying only a case. When I opened a dispute, AliExpress ignored my messages, delayed responses for days, and eventually closed my case unfairly. They told me to return the item at my own expense ($10 for an $8 item), with no guarantee of getting a refund. I contacted support five times, and each time they only said they were "escalating" my case, but nothing happened. This platform protects fraudulent sellers and does not care about customers. 🛑 Fraudulent seller: Shop*******130 🛑 🚫 I will never order from AliExpress again. If you value your money and time, stay away from this platform! AliExpress only acted AFTER I went public
After 20+ days of fighting, being ignored, and even contacting my bank to block payments, AliExpress finally refunded my money.
But only because I exposed them publicly on Trustpilot! What about other victims of this scam who never got their refund?
Why does AliExpress allow fake laptop listings with misleading reviews and specifications?
How many more customers need to be scammed before AliExpress takes real action? AliExpress is FULL of these scams – and they KNOW IT
I have already found multiple similar scam listings, where fake laptop sellers use the same scheme to deceive buyers.
AliExpress knows about this fraud but does nothing to stop it. They only care when they are publicly embarrassed. If AliExpress truly wants to fight fraud, I can provide a list of similar scam sellers who continue to deceive customers on this platform.
Does AliExpress need my help to identify these fraudsters, or will they continue ignoring the problem? 🚨 AliExpress MUST take action now! 🚨
Refund ALL scammed buyers who fell for these fraudulent listings.
Permanently BAN these fraudulent sellers from the platform.
Implement stricter seller verification to prevent scams like this in the future. 📢 If you have been scammed – EXPOSE them publicly!
Private complaints are ignored.
AliExpress protects scammers, NOT buyers.

Biggiest scam gang
Please do avoid! You will have all your money down the drain
I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back.
**************

I ordered a piece of furniture from AliExpress that was never delivered. I have had no luck being reimbursed. The tracking number for FedEx I was informed went to a different address and receiver but they couldn't provide me with that private information. The missing shipment weighed 17lbs, a far cry from my 143lb bookshelf that I paid for. Please do not be another victim of AliExpress or Alibaba which I was informed are the same.

I ordered 2 ea 8 foot ladders. They sent a 3.6 ounce package. I complained I had not received the ladders and showed proof from the post office to Aliexpress of what I received. They quit responding. Beware, be very scared.

The seller authorized a refund weeks ago because my Order ID: ************** was lost at an airport with no tracking updates since November 9th! AliExpress is going out of business & no longer issues refunds or delivers orders! AS well, they no longer have a customer service department!

From about late December, a lot of scammers have appeared on AliExpress. They advertise things for low prices. How do you send a 4500KW Generator from China for $20? I have contacted AliExpress several times but they just reply quote, Following our internal review, we regret to inform you that the appeal is not established. The reason is that the reported product/content does not violate platform regulations.
IS THIS HOW ALIEXPRESS PROTECT THEIR CUSTOMERS?

Total scam! I've been ordering from Ali for over 6 years and they've taken a complete nosedive! They used to protect their buyers but now AliExpress has become the scammer. "Choice" items are protected and guaranteed, fast shipping, refund in 30 days if no delivery. I placed a $200 order, all Choice items, It's been nearly 45 days and still no order yet they refuse to refund me! No idea where my package is! Choice items are guaranteed by AliExpress, not the seller. They've become just as fraudulent as the scam artists they host! The photo below is just one of MANY, since you have to file a claim per item and I ordered LOADS. They are not stuck in customs. On their site it says awaiting flight. USPS says the tracking # is expired?!?

Ordered Birdstock Home Adjustable Memory Foam Floor Chair. Used two days, gears locked or broke. When trying to check, zipper completely broke off. Reported to AliExpress, sent return label, but only refunded half saying chair still had some value. No value to me, no longer have chair. I appealed twice, no way of knowing appeal is legit, can't see in system. Both times, came back with same reply all while hiding behind their this mailbox cannot accept replies scripted emails. They kept half my money and the chair. Found out AliExpress does not sell name brand products, all Knock Offs. Buyer Beware. Online service reps lead you to believe you are so important, they love you, are on your side, will ensure you get a satisfactory resolution, mwah, mwah, mwah. Right. You have to repeat things already shared, will ask for additional pictures when you no longer have item. In my case, thieves.

ALI EXPRESS DID NOT CARE THAT YODEL DELIVERED MY GOODS TO THE WRONG ADDRESS! So I NEVER received them! Steer clear of this terrible company with ZERO consumer service! After my complaint ALIEXPRESS asked me to go over the whole process again BUT AS YODEL has closed the case (having shown me the photo of the wrong doorway where they mistakenly delivered my parcel to) it's up to AliExpress to go back to the carrier (yodel)! I've been around and around and AliExpress WON'T TAKE RESPONSIIBILITY. Do not trust AliExpress - they've bombarded me with emails when I already confirmed that we've asked the neighbourhood WhatsApp group and no one received it PLUS the doorway Yodel showed me looks NOTHING like our neighbourhood!