There were four incidents over the last (about) two months which made me conclude that ordering AliExpres wasted my time and they also need to develop a better understanding with seller base. These incidents were: (1) An excellent massager product was stuck in the USA customers for a while, I contacted the seller multiple times without getting a response, though I was happy with the product when it came in (2) I contacted a seller indicating that I would return the inline heater when I get it as I had bought it by error. When I contacted them upon its receipt, they were willing to take it back but also requested me not to do so as they would incur much duty expense. I retained the product. (3) I ordered a beautiful chess set but realized that it had costly shipping expenses; it would be shipped from China. I requested the seller to cancel the item and ordered a replacement set which was to be shipped from the USA at much less shipping. However, the first seller shipped the set by mistake. I requested the other seller to cancel the order to which they obliged. I have received the chess set, it's beautiful but the other one would have been less expensive. (4) It was a nightmarish order for a relatively expensive heater. Unfortunately, FedEx delivered it to a wrong address. I reported that I didn't get it but the seller insisted that I have received the heater! I uploaded a video showing our house and the surrounding area which did not match the place of delivery as per the FedEx proof of delivery image. However, the seller urged that I check with the neighbors and also look on the street if it was there. I empathize with the seller but the fact is we did not get the heater. Also, being cold in Ohio makes it hard to search the streets. The AliExpress dispute resolution team accepted my argument and gave a decision in my favor. However, the seller opposed it with repeated claims that I must have received it. This scenario was strange to me.

Also, more frequently than I would have liked, you order a product and later find that your order has been cancelled (the money refunded) because the seller did not ship the item. It wasted my time because I spend time by reordering from an alternate seller. It has happened to me I believe 5 or 6 times in the last couple of months.

Unfortunately, I will be deleting the AliExpress app off my phone to not order from them in the future, so we will stick with Amazon.

There is a good chance the AliExpress will respond with an apology but I assure them that they have a problem which they should address.

This report refers to AliExpress Order ID: ************** NOT RECEIVED
Item: 2024 New Ultra thin Alloy Powerbank Magnetic Power Bank Wireless Fast Charger For iPhone 15 14 13 12 Backup battery For Magsafe
Store: Galaxy Apple Accessories Global Store.

Here is the background Information concerning this missing product.

On the 14th of November, I ordered three (x3) magnetic chargers for my iPhone 16 pro max and a 4th item namely a bicycle accessory. On checking my order they appear to be from different stores.

They are as follows:

Order ID: ************** RECEIVED.
Item: Wireless Fast Charger For Magsafe Magnetic Power Bank Portable External Auxiliary Battery Pack for Apple Xiaomi iPhone 16 15 14
Store: Ran Store.

Order ID: ************** NOT RECEIVED (SUBJECT OF MY COMPLAINT)
Item: 2024 New Ultra thin Alloy Powerbank Magnetic Power Bank Wireless Fast Charger For iPhone 15 14 13 12 Backup battery For Magsafe
Store: Galaxy Apple Accessories Global Store.

Order ID: ************** RECEIVED.
Item: *******mAh Magsafe Power Bank Magnetic Wireless Powerbank With Stand for iPhone 16 15 14 Xiaomi Samsung Portable Induction Charger
Store: Digital Charger Global Dropshipping Store.

On the same date I also ordered a bicycle accessory namely:
Order ID: ************** RECEIVED.
Item: ThinkRider Bicycle Light For Garmin Gopro Bike Headlight Type-C Usb Charging Bike Flashlight Bicycle Lamp
Store: Think Rider Store.

I have looked at the Business license for all of these stores and they seem to be independent of each other.

One thing I know for sure is that I HAVE ONLY RECEIVED TWO MAGNETIC CHARGERS IN THE POST and the Bicycle light. The 3rd magnetic charger I refer to HAS NOT BEEN DELIVERED.

So I am left feeling very confused about this situation but my recollection of the actual parcels delivered is as follows:

The first parcel delivered contained item Order ID: ************** (the bicycle light)
The second parcel delivered contained item Order ID: ************** from Ran Store.
The third parcel delivered contained item Order ID ************** from Digital Charger Global …
But I am afraid I did not record the dates of these deliveries

Now this is where I am left, feeling very puzzled.

I can confirm that the photographic proof of delivery from the Galaxy Apple Accessories Global Store is correct, showing my wife accepting the delivery. What I am really confused about is that I clearly remember that the package did not include the missing magnetic charger. If my memory serves me correctly, that package contained the order from The Ran Store. The reason I say this is because I remember showing my wife the magnetic charger ordered from Ran Store when it arrived.

I therefore have the following questions:

Are these sellers linked in anyway?
Do they use a central warehouse (similar to Amazon) for packaging their products? If so, someone has made a mistake and not enclosed my missing magnetic charger.

MORE IMPORTANTLY. If these sellers are not linked and the items are not centrally packaged at a warehouse, then there must be FOUR separate photographic evidence of each item being delivered by the courier. I therefore ask you to look into the proof of delivery for all of the four items that I ordered on the 14th of November 2024.

ON A MORE SERIOUS NOTE.

I feel as if the Galaxy Store store thinks I am trying to pull a fast one. I feel like they are accusing me of being a CHEAT and a LIAR! HOW DARE YOU!

Check my purchase history. I do not think I have ever made a claim for a failed delivery before. You will see from my purchase history that I have been a good customer.

One thing for sure is that I AM NEVER GOING TO SHOP WITH ALIEXPRESS EVER AGAIN!

The resolution I asked for is as follows:

If the missing item is still in stock, you send it to me immediately, but only if you can guarantee quick delivery before Christmas. It was an intended Christmas present!
If not, please provide me with a full refund.

I no longer care if you believe me or not, one thing I do know is that I am not going to purchase from you again. Well done you have lost a good customer who believed in your products and service.

Powland Solar Store
Yesterday 13:46

Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.
Order ID:
**************
Quantity:
1
Total:
NZ$ 357.03
Name
Arran hewitt
Phone number
(+64)*******
Address
11 jacksons road koputaroa,, Horowhenua, Manawatu-Wanganui, New Zealand, 5575
10:23

Order Number #**************
Powland 4000W 6000W Hybrid Solar Inverter OFF Grid Pure Sine Wave Inverter 24V 230V Dual Output with MPPT 100A Solar Charger
等待您发货
NZ$ 357.03
Read

Dear friends,
Welcome to Powland Solar store. This is a store from EASUN POWER Technology Co.,Ltd.
Due to the time difference, we may not be able to reply to your message in time, but you can place an order with normal payment. We will ship within {48/72 hours}.
If you have any questions, please leave me a message,
Thank you
Chinese New Year Holiday
About VAT
How long is the product warranty period?
When will the parcel be shipped?

Please tell me your an honest store and will sell me this solar inverter as 2 stores have put price up and add shipping,(it states free shipping)i hope you true to your word thankyou
Read
11:37

Order Number #**************
Powland 4000W 6000W Hybrid Solar Inverter OFF Grid Pure Sine Wave Inverter 24V 230V Dual Output with MPPT 100A Solar Charger
等待您发货
NZ$ 357.03
Read
If all goes well will probably[Think] buy another one
Read
15:33

Order Number #**************
Powland 4000W 6000W Hybrid Solar Inverter OFF Grid Pure Sine Wave Inverter 24V 230V Dual Output with MPPT 100A Solar Charger
等待您发货
CN￥ 1,376.29
Dear, it is true that the shipping cost in New Zealand has increased. First, you need to pay the difference in shipping and customs duties, totaling 125 USD, before we can ship to you
Dear, it is true that the shipping cost in New Zealand has increased. First, you need to pay the difference in shipping and customs duties, totaling 125 USD, before we can ship to you
Alibaba Translation
Production Information
Universal Template - Supplemental Shipping Fee
CN￥ 887.50
Thank you very much for your kind order about our 4KW-WIFI-BMS Product.
I am very sorry but please share your best understanding that we made a mistake in the quotation which would result in very big lost for us, so the purpose of my email is to request if you could:1. Make up the lost $125 extra? (We didn't get any profits from it but just to cover the cost)2. Or you can also choose to cancel the order? This is the link of the order in Aliexpress: https :// www.aliexpress.com/item/**************.html?spm=*******6742.0.0.66a24edfFGJpaU&pdp_npi=3%40dis%21CNY%21%21CN%EF%BF%A5%*******.50%21%21%21%21%21%*******b**************e33e3%21%21im%21%21 (lfyou didn't accept the revise in theextra cost, please cancel the order)
Please share your best understanding too that the competition for Chinese factories is very big, our profits is very low, your help in the order would be highly appreciated and grateful by all of our EASUN Company.
Looking forward to your kind reply,
Best Rega
Thank you very much for your kind order about our 4KW-WIFI-BMS Product.
I am very sorry but please share your best understanding that we made a mistake in the quotation which would result in very big lost for us, so the purpose of my email is to request if you could:1.Make up the lost $125 extra?(We didn't get any profits from it but just to cover the cost)2.Or you can also choose to cancel the order?This is the link of the order in Aliexpress:https :// www.aliexpress.com/item/**************.html?spm=*******6742.0.0.66a24edfFGJpaU&pdp_npi=3%40dis%21CNY%21%21CN%EF%BF%A5%*******.50%21%21%21%21%21%*******b**************e33e3%21%21im%21%21 (lfyou didn't accept the revise in theextra cost, please cancel the order)
Please share your best understanding too that the competition for Chinese factories is very big, our profits is very low, your help in the order would be highly appreciated and grateful by all of our EASUN Company.
Looking forward to your kind reply,
Best Rega
Alibaba Translation
16:35

Thank you for the 3rd let down u should be ashamed of yourself i hope u buness goes under why put free shipping when u are all crap you sux wasted 3days on this HOPE U UNDERSTAND YOU LIER do u know how long ive saved to be let down form easun solar controllers and the EXCUSES YOU USE you the dishonest have blowen it for me buying off aliexpress and i will go onto site jabber about your stores as ive saved all your excuses[Frowning][Rage][Tired]

Powgrow Official Store
23/11 14:14

Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.
Order ID:
**************
Quantity:
1
Total:
NZ$ 569.98
Name
Arran hewitt
Phone number
(+64)*******
Address
11 jacksons road koputaroa,, Horowhenua, Manawatu-Wanganui, New Zealand, 5575
23/11 23:29

Order Number #**************
EASUN POWER Solar Hybrid inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
等待您发货
US $283.28
Your query has now been assigned to Powgrow Official Store.

Thank you very much for your kind order about our 4KW-WIFI Product.
I am very sorry but please share your best understanding that we made a mistake in the quotation which would result in very big lost for us, so the purpose of my email is to request if you could:1. Make up the lost $xxx extra? (We didn't get any profits from it but just to cover the cost)2. Or you can also choose to cancel the order? This is the link of the order in Aliexpress:https://www.aliexpress.com/item/**************.html (lfyou didn't accept the revise in theextra cost, please cancel the order)
Please share your best understanding too that the competition for Chinese factories is very big, our profits is very low, your help in the order would be highly appreciated and grateful by all of our EASUN Company.
Looking forward to your kind reply,
Best Rega
Thank you very much for your kind order about our 4KW-WIFI Product.
I am very sorry but please share your best understanding that we made a mistake in the quotation which would result in very big lost for us, so the purpose of my email is to request if you could:1.Make up the lost $xxx extra?(We didn't get any profits from it but just to cover the cost)2.Or you can also choose to cancel the order?This is the link of the order in Aliexpress:https://www.aliexpress.com/item/**************.html (lfyou didn't accept the revise in theextra cost, please cancel the order)
Please share your best understanding too that the competition for Chinese factories is very big, our profits is very low, your help in the order would be highly appreciated and grateful by all of our EASUN Company.
Looking forward to your kind reply,
Best Rega
Alibaba Translation
Production Information
Extra Shipping charge
US $35.00
24/11 17:41

Order Number #**************
EASUN POWER Solar Hybrid inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
等待您发货
NZ$ 569.98
Read
24/11 17:49

Order Number #**************
EASUN POWER Solar Hybrid inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
等待您发货
NZ$ 569.98
Read
Order Number #**************
EASUN POWER Solar Hybrid inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
等待您发货
NZ$ 569.98
Read
To be clear as this message is not are you expecting a further payment for delivery now when this was advertised 'free shipping'?
Read
If this is correct then i will be cancelling the order to get the discounts for the black friday sales
Read
And i will be reporting false information/advertising to aliexpress
Read
24/11 20:32

Order Number #**************
EASUN POWER Solar Hybrid inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
等待您发货
NZ$ 569.98
Read
24/11 20:39

Unknown message type, please check it on App.

Cancled it save hassel
Read
25/11 02:07

[Smile]Dear, I'm sorry for replying to your message so late. This is not false information, it was a setting error. After you pay the price difference, it will still be the cheapest price for buying this product. I'm very sorry for any confusion and error caused to you. Please forgive me
[Smile]Dear, I'm sorry for replying to your message so late. This is not false information, it was a setting error. After you pay the price difference, it will still be the cheapest price for buying this product. I'm very sorry for any confusion and error caused to you. Please forgive me
Alibaba Translation
Order Number #**************
EASUN POWER Solar Hybrid inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
订单关闭
US $283.28
[Comfort][Comfort]
[Comfort][Comfort]
Alibaba Translation
25/11 09:00

Its fine i cancled it and found the same product cheaper(brought that one),so i was good a i got buy another 1 cheaper, goodbye
Read
Yesterday 22:02

Okay, thank you for your understanding and support. Looking forward to working with you again
Okay, thank you for your understanding and support. Looking forward to working with you again
Alibaba Translation
10:14

Never using ailexpress again you sux and another seller a wanker like you and added shipping,hope your store goes under[Super Angry][Heartbroken]
Read
15:55

Dear, the increase in logistics and shipping costs is an uncontrollable factor. We apologize for any inconvenience caused and hope for your understanding!
Dear, the increase in logistics and shipping costs is an uncontrollable factor. We apologize for any inconvenience caused and hope for your understanding!
Alibaba Translation
Order Number #**************
EASUN POWER Solar Hybrid inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
订单关闭
US $283.28
16:25

You make me loose everything as have to wait for refund[Evil]
Unread

EASUN Global Direct Store
24/11 21:07

Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.
Order ID:
**************
Quantity:
1
Total:
NZ$ 374.77
Name
Arran hewitt
Phone number
(+64)*******
Address
11 jacksons road koputaroa,, Horowhenua, Manawatu-Wanganui, New Zealand, 5575
25/11 10:53

Order Number #**************
EASUN POWER Hybrid Solar inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
等待您发货
NZ$ 374.77
Read

Dear friend, Welcome to our store. Wish you have a nice day and happy shopping. Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within{48/72 hours}.If you have any questions, please leave me a message and we will reply to you as soon as possible. Thanks for your patience.

If all goes well i might but a second one as well for a friend,while specials[Smile] as on black friday thankyou[Smile]
Read
Yesterday 11:52

Dont mean to be a pain but will you honor my order,as running out of time to find something else,just excited i guess,thankyou[Think]
Read

Dear friend, Welcome to our store. Wish you have a nice day and happy shopping. Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within{48/72 hours}.If you have any questions, please leave me a message and we will reply to you as soon as possible. Thanks for your patience.
Yesterday 12:04

Unknown message type, please check it on App.
Yesterday 13:16

The unknowen message type i can not read as on computer,only read on here as i have been doing
Read
Yesterday 22:29

Dear, we have received your order. Please wait for me to ship it to you
Dear, we have received your order. Please wait for me to ship it to you
Alibaba Translation
Yesterday 23:16

Order Number #**************
EASUN POWER Hybrid Solar inverter 3.2KW/4KW/6KW 24v/48v 230VAC Max 500VDC PV open circuit pure sine wave home-appliance UPS
等待您发货
CN￥ 1,495.97
Dear, the shipping cost for this address has increased. Would you be willing to make up for the difference? The cost is USD 107.5
Dear, the shipping cost for this address has increased. Would you be willing to make up for the difference? The cost is USD 107.5
Alibaba Translation
Production Information
XF re-shipping fee
US $106.57
10:07

No another lier
Unread
Says FREE shipping ive spent days looking and another seller,has an excuse false information will cancle order THANK FOR NOTHIN BUT WAISTING MY TIME AN HEART AKE YOU SUX I HOPE YOUR STORE FAILS,it will as you change prices wanker[Heartbroken][Evil][Super Angry]
Unread
10:31

$187 nzd what a joke buy cheaper in new zealand i hate YOU[Stunned]
Unread

Messages
Avatar
Powland Solar Store
16:35
Thank you for the 3rd let down u should...
Avatar
Powgrow Official Store
16:25
You make me loose everything as have to...
Avatar
EASUN Global Direct Store
10:31
$187 nzd what a joke buy cheaper in new...
the BULL$#*! shops black Friday and $#*!s still say free shipping

Another leering $#*!
ANENJI ENERGY Store
28/11 19:40

Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.
Order ID:
**************
Quantity:
1
Total:
NZ$ 388.85
Name
Arran hewitt
Phone number
(+64)*******
Address
11 jacksons road koputaroa,, Horowhenua, Manawatu-Wanganui, New Zealand, 5575
29/11 19:14

Order Number #**************
2KW 4KW 230V Solar Inverter Hybrid Off Grid Pure Sine Wave Inverter MPPT Solar Controller BMS With WIFI
等待您发货
NZ$ 388.85
Read
Order Number #**************
2KW 4KW 230V Solar Inverter Hybrid Off Grid Pure Sine Wave Inverter MPPT Solar Controller BMS With WIFI
等待您发货
NZ$ 388.85
Read
Please you can send this controller ive been let down 3 times this it 4th try at buying a controller,i just realized i could have got more discounts thru your store,but id like a controller for xmas thankyou
Read
29/11 19:50

Dear friend.
Sorry to bother you.
Due to the requirements of the platform, the shipping time is up, the logistics update is slow, we need to mark your order its shipped.
The tracking number inside the order is not real, please ignore it. Your parcel we have actually sent out. The real tracking number will be sent to you in the next few days and updated in the order. Please don't worry, the package will arrive safely.
Please don't worry, feel free to contact us if you have any questions.
Best regards,
We have already shipped it to you, and the real and latest tracking number will be updated in a few days. We will prioritize shipping for you.
30/11 09:35

Thankyou for sending me it,your not bothering me,its good news i think to be able to buy a controller thru your store,least your honest,all going well and i recieve my order ive another sold for your store,at christmas sales,so i really hope it arrives thankyou[Smile]
Read
Another 2 sold a christmas it should read
Read
30/11 15:37

We only see this one order from you, and we will handle it properly. The package will arrive safely, please rest assured
01/12 10:29

Thats great, once i receive and test it,ive a few(2) people interested in these controllers and i might buy another at xmas for myself thankyou[Smile]
Read
01/12 13:43

Welcome to buy, you can contact us at any time if you have any questions
Welcome to buy, you can contact us at any time if you have any questions
Alibaba Translation
02/12 09:33

Thanks
Read
02/12 23:50

Feel free to contact us if you have any questions
Yesterday 09:47

Thankyou will do[Smile]
Read
Yesterday 11:25

Order Number #**************
2KW 4KW 230V Solar Inverter Hybrid Off Grid Pure Sine Wave Inverter MPPT Solar Controller BMS With WIFI
等待买家收货
NZ$ 388.85
Read
Dear friend.
Sorry to bother you.
Due to the requirements of the platform, the shipping time is up, the logistics update is slow, we need to mark your order its shipped.
The tracking number inside the order is not real, please ignore it. Your parcel we have actually sent out. The real tracking number will be sent to you in the next few days and updated in the order. Please don't worry, the package will arrive safely.
Please don't worry, feel free to contact us if you have any questions.
Best regards,
Read
When you wrote that is there a real tracking number please
Read
Yesterday 23:38
Sender recalled the message

Hi, we have sent your parcel to the logistics provider. However, the logistics provider has just reported that your address is a remote address, and you need to be charged about 90 USD for remote shipping fee. We have taken care of 50 USD of this fee for you, can you please pay less than 40 USD again?
Production Information
Make Up Postage Make Up the Difference Link 3
US $38.58
09:27

New it was to good to be true i can give another address, or im reporting you to aliexpress said free shipping,the other 3 stores before you did same dishonest crap to me,you sux hate liers,most listings state cant ship to my home,ive NO money why do u think i waited till xmas deals[Frowning]thanls for getting my hopes up for nothing as it was i had to borrow money,so much for buying 2 more from your store if you put free shipping then try charge me money i DONT HAVE...

10:42

Ive rang the dhl shop and that tracking was someone elses so give me my tracking or my money back im going to try report you again as have already and now found your telling more lies how can u do this to someone you should be ashamed of yourself and wasting ANOTHER DAY SORTING YOUR LIES WANKER[Stunned][Evil][Super Angry][Super Angry]
Unread
What other scenarios fall under Buyer protection?
There are two other situations in which you can use and benefit from the Buyer protection service:
1 - When sellers break their promises, either related to:
· transaction or after-sales services, such as a failure to follow up with the warranty on your order as promised or as required by any relevant laws and regulations
· or logistics and delivery services, such as asking you to pay additional shipping costs after your order's been placed, or not sending your order using the agreed shipping method and/or route, logistics services, express delivery companies, etc
Unread
What other scenarios fall under Buyer protection?
There are two other situations in which you can use and benefit from the Buyer protection service:
1 - When sellers break their promises, either related to:
· transaction or after-sales services, such as a failure to follow up with the warranty on your order as promised or as required by any relevant laws and regulations
· or logistics and delivery services, such as asking you to pay additional shipping costs after your order's been placed, or not sending your order using the agreed shipping method and/or route, logistics services, express delivery companies, etc
Unread
10:57

Download the AliExpress app
Hi, arran
Cart
0
Returns/refunds
2KW 4KW 230V Solar Inverter Hybrid Off Grid Pure Sine Wave Inverter MPPT Solar Controller BMS With WIFI
4000W-24V With WIFI CHINA
NZ$389.33
X 1
Delivery status*
1
Package not received
Select the reason from the list below *
[object Object]
Tracked as delivered but received nothing
We may need your help contacting your local delivery service
Refund amount
Refund amount*
NZ$
433.51
Enter an amout: minNZ$0.01 - maxNZ$433.51
The maximum refund amount for this order includes order shipping fee(NZ$0.00)
Unread
I will cancle order unless u wake up im going to the offical store and tell them about u,im going to make your store go under[Evil]
Unread
11:06

Ill let u reply b4 i report you,and/or cancle order as ive rang dhl and that order you state is mine went else where you f u c k me off

DO NOT BUY FROM AliExpress OR ALIBABA.com!

I purchased a Qty of 2 Optima 34/78 AGM batteries from Bill tools store on aliexpress.com. I had them shipped via FedEx and they were supposed to ship from a US location. Received tracking info from the seller a couple days after the order. Tracking info was not valid, I asked them to send me a valid tracking number. They sent another tracking number five days later showing a package that had been delivered 2 days prior. I never received a package and the pic of the door from FedEx as proof of delivery was NOT my door. I searched all over the neighborhood. FedEx showed it as delivered but then I found out the seller sent me a fraudulent tracking number. This number is for a package delivered to someone else. When I reported the missing package to FedEx their security asks you to enter the destination address. FedEx's system gave me an error because the address did not match. FedEx cannot give out the actual address or the actual recipient's name due to security reasons so there is NO WAY to provide evidence it was NOT my package. All they would tell me, via FedEx phone support, was that the package was NOT addressed to me and did NOT have my street address. I filed a case through PayPal, they denied it because the package showed delivered. I then tried to get a refund through AliExpress. AliExpress denies the claim because they have a tracking number that says delivered even though it is NOT a package sent to me. They never bothered to actually look at the pics I sent them showing proof the package was NOT sent to me in the first place. I also produced evidence that the package CANNOT contain the items I ordered. The package they said was mine FedEx tracking Number ************** weighs only 25 pounds. Just one of the two batteries I purchased weighs 38.8 pounds. No way this could be my package containing two 38-pound batteries. I have specs on the battery to prove weight. AliExpress customer service is awful, they provide NO buyer protection and no help whatsoever. Even the customer service chat representatives LIE and tell you will be transferred to another dept but then the time on the chat runs out. They did that just to get me off the chat. I'm out $400 and no one at AliExpress seems to care at all. Please for your own sake DO NOT buy from AliExpress or Alibaba.com who owns AliExpress. They are a COMPLETE and TOTAL SCAM!

I ordered two wigs on Ali Express, and both wigs sent to me were the wrong size. I immediately opened a dispute with Ali Express, and Ali Express told me to return the wigs and that the sellers would reimburse me for the money spent on shipping.
I sent the wigs within two days and paid over $400.00 to return them. Even before I did this, I got a quote and told the sellers, and they said the shipping price didn't matter and that I was to return it. Ali Express also confirmed that I would get my money back for the shipping.
Once the wigs arrived in China, UPS advised me that both sellers refused to arrange for delivery of the parcels and abandoned them. I wrote to Ali Express right away, and they said I still needed to wait for the parcels to be delivered, which made no sense because both sellers abandoned their packages, and UPS said they would dispose of them.
After over 100 hundred messages, one of the sellers issued me a refund, but it was only for the cost of the wig, and no shipping was included. I reached out to Ali Express, and they said they would issue me a coupon for the value of my shipping costs and asked me to submit proof of what I paid—which I did. Ali Express said I needed to wait seven days for the coupon.
It has been weeks of waiting, and Ali Express still has not sent me a coupon for my shipping costs, nor has the second wig been refunded to me. I received an e-mail from Ali Express recently where they said that I need to negotiate a price with the seller for a shipping refund, which none of this was explained to me before sending the wigs back to China. The sellers refused to refund me for shipping costs, and one of them has yet to reimburse me for the wig value, even though I returned it, and they refused the parcel.
Now, I am out of $500 plus dollars because Ali Express and the sellers both SCAMMED me! Ali Express refuses to return my shipping fee as actual money or a coupon. They keep sending me robotic messages and telling me to wait, only to receive a generic e-mail saying I need to work with the seller. I have told them hundreds of times that the sellers are not cooperating, and Ali Express still doesn't care.
Why would the sellers tell me to return something knowing they would never accept the parcels? It is one big scam. Ali Express is in the business of scamming people, and everyone should STAY AWAY FROM ALI EXPRESS! They need to be reported for fraud and theft of funds because that is what they have done to me and hundreds of others.
We, as consumers, can spend our hard-earned money on so many other sites. Temu is similar to Ali Express and has better customer service and products. They would never allow customers to spend money to return something to them. Even Shein is good with customer service and returns.
AVOID ALI EXPRESS AT ALL COSTS! THEY WILL SEND YOU FAKE ITEMS, WRONG SIZE ITEMS AND STILL NOT REFUND YOU EVEN AFTER YOU RETURN THE ITEMS TO THEM.

AliExpress responded what they say is fraud they don't value you as a customer they never return my money please don't shop with them, please shop with Temu that's where I shop return money refund not a problem.

Once again I have been an Ali express customer for years, but it would seem that things have certainly changed, so let's start from the beginning,
My first order was 3 items, in that order 1item was incorrect, wrong item, so then the resolution process, so the seller offers refund of $1plus he will send you out new items, in the meantime you receive the $1 refund and ali express closes the resolution process, the items to be replaced are never sent and when you complain to ali express they tell you the resolution process has been closed, no matter how many times you try to explain you have not received the replacement items the case has been closed, the seller knows this and will never send the replacement items, 2nd case, reordered new items from another seller to replace the replacements you have not received, this seller takes his time to send out these items and you do not receive these items for another month in the mean time you open a case with ali express as the seller has not sent the items, these items arrive a month later just as ali express then send out that you will not receive a refund as you have not supplied enough evidence, the items that you do receive late are also incorrect items, but ali express have closed the case and you have no chance of getting a refund for the items that are also incorrect items, 3rd case, you then order replacement items off ebay these items show up so you can now test the remaining items from your first order, one of these items in testing now shows to be a faulty product, so once again you go to ali express for a refund replacement, they then give you just over half of the refund as they assume that you have already been using the items so will only pay part of the initial purchase with no come back to duspute their process, no longer any buyer protection, my own cases of recent, sellers deliberately giving false and misleading tracking information, they have not sent products at all, when you do eventually get the products they are not the products ordered and then the resolution process, these sellers are totally protected for what I can only call sellers running scams, how can you lose a resolution or return refund when you have received incorrect products, or if the products received turn out to be faulty, Ali express will give excuses as to why you are not getting a refund, you have had the product and been using it, well I have not been able to use that product because some of my products in the order were incorrect, so I couldn't possibly be using the product while waiting for replacement products to arrive, that never did arrive and I have had to order elsewhere, ( ebay) before I could do any testing of the products that I did receive earlier, so Ali express is now out of the question to buy from, I'll pay a bit more through ebay, but at least I know if there's a problem it will more than likely be fixed. The pictures below are of ngff drives, I ordered. Nvme drives and have never seen the replacements or the refund, these ones were to replace another incorrect order that I never saw the replacement items or a refund, diputed with Ali express in both cases and their judgement was for no refund, the other was faulty ram that they said I had been using, but a bit hard to test if you don't have the parts to go with it, to actually start testing, unfortunately I won't show proof of purchase in photo as this has my details on it, but have shown order numbers that these items sent were incorrect or faulty, with either replacement items not sent or no refund given or partially refunded items that don't work, but time to cancel my time here with Ali express, it would seem even their administration has become dishonest and will do everything in their power to now not give a refund, on incorrect or faulty items, I have now gone to PayPal to see if this can be resolved on the first order, that still hasn't been resolved through Ali express

Notice

Hi there, thanks for reaching out! I am Eva.

Order not received
Refund issues
Goods received not as described
Cancel order
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I have not received the refund, what can I do?

Mia

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Thank you for contacting AliExpress. My name is Mia your live AliExpress expert for today. How can I help you today?

Hi.

The invoice for my refund clearly show $6.25. Not.88

I appreciate you bringing this to our attention, I will check that for you.

To be able to check, would you mind sending me your order number?

**************

Thank you so much for that.



Is this the item?

19:30
Shop*******918 Store nuts

Sure. Can you please send me the screenshot of the invoice uploaded by the seller please?

Don't you have access to the invoice

For this information, We cannot access the sellers and the buyers transaction we can only see the information provided by the system. We apologize if we need to ask for the screenshot of that. Thank you

Because you have not responded to customer service messages for a long time, the system automatically ended the session.

Eva can't check image at present, please kindly text me your issue.

Primo

Customer Service Agent

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Hi! This is Primo from AliExpress Customer Service Team.

Hello

Hello how can i help?

19:41
I'd like a $ 6.35 refund instead of the.88 cent i got.

Sure no problem let me check this for you okay

Do you have the order number for me to check this

**************

Thank you

1-100Pcs M1 M1.2 M1.4 M1.6 M2 M2.5 M3 M3.5 M4 M5 M6 M8 M10 M12 M16 M20 M24 304 Stainless Steel DIN934 Hex Hexagon Nut Screw Bolt

This is the order right >?

Yes

Okay as per checking it seems like the solution of the seller refunded you for the small amount based on the item that you received does the seller at least offer you to return completely the item and proceed with full refund instead?

19:46
Yesterday they said i don't need to send it.

Okay may i know who said that to you >

Since we usually offer that solution if we are going to file an appeal case based on the refund you get from the seller

The service center. You

Okay got this do they tell you if they filed an appeal case for your issue or not?

If not i can request that for you now so that we can get the refund request for the amount that you pay for instead

I am not use to jumping through fire hoops the get a refund

Why did Customer service only refund.88 cents to begin with?

19:53
Actually customer service is not the one who process the refund the seller does.

That is part of the solution given from the dispute

So Here's what we are going to do. I will go ahead and will submit a counter appeal in order for us to get a refund proposal for what happened on this order. I can definitely assist you here:)

If i was a seller I would love to only refund 88 cents.

I understand however this request of your should be full refund correct?

Lets file the appeal case for your refund request

just need the photo of the item that you received and your email address please

This system does not work for me I not used to spending my hard earned evening to beg for my my Back for such a blatant screw up.

Actually i have a good news for you instead

19:58
While checking on the details for the request it seems that we dont need to get any more details from you

I summited it yester day picture

Your refund application will be submitted right now. And you will be informed via mail after it was approved. Your patience will be highly appreciated.

So after 24 hours you will get an update for your refund request

Send a picture

End customer service

2 nights Later

Eva

Eva

Notice

Hi there, thanks for reaching out! I am Eva.

Order not received
Refund issues
Goods received not as described
Cancel order
Ask Question
On orders

Abi

Customer Service Agent

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Hi! This is Abi from AliExpress Customer Service Team.

Hi! This is Abi. It's nice to meet you! 😊

I have been cut off 2 times.

Refund $6.25

I do apologize for that, please allow me to help you.

Let me check it for you. 😊

May I know if did you receive the order?

Eva

Notice

Hi there, thanks for reaching out! I am Eva.

Order not received
Refund issues
Goods received not as described
Cancel order
Ask Question
On orders

I have not received the refund, what can I do?

Mia

Customer Service Agent

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Thank you for contacting AliExpress. My name is Mia your live AliExpress expert for today. How can I help you today?

Hi.

The invoice for my refund clearly show $6.25. Not.88

I appreciate you bringing this to our attention, I will check that for you.

To be able to check, would you mind sending me your order number?

**************

Thank you so much for that.



Is this the item?

19:30
Shop*******918 Store nuts

Sure. Can you please send me the screenshot of the invoice uploaded by the seller please?

Don't you have access to the invoice

For this information, We cannot access the sellers and the buyers transaction we can only see the information provided by the system. We apologize if we need to ask for the screenshot of that. Thank you

Because you have not responded to customer service messages for a long time, the system automatically ended the session.

Eva can't check image at present, please kindly text me your issue.

Primo

Customer Service Agent

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Hi! This is Primo from AliExpress Customer Service Team.

Hello

Hello how can i help?

19:41
I'd like a $ 6.35 refund instead of the.88 cent i got.

Sure no problem let me check this for you okay

Do you have the order number for me to check this

**************

Thank you

1-100Pcs M1 M1.2 M1.4 M1.6 M2 M2.5 M3 M3.5 M4 M5 M6 M8 M10 M12 M16 M20 M24 304 Stainless Steel DIN934 Hex Hexagon Nut Screw Bolt

This is the order right >?

Yes

Okay as per checking it seems like the solution of the seller refunded you for the small amount based on the item that you received does the seller at least offer you to return completely the item and proceed with full refund instead?

19:46
Yesterday they said i don't need to send it.

Okay may i know who said that to you >

Since we usually offer that solution if we are going to file an appeal case based on the refund you get from the seller

The service center. You

Okay got this do they tell you if they filed an appeal case for your issue or not?

If not i can request that for you now so that we can get the refund request for the amount that you pay for instead

I am not use to jumping through fire hoops the get a refund

Why did Customer service only refund.88 cents to begin with?

19:53
Actually customer service is not the one who process the refund the seller does.

That is part of the solution given from the dispute

So Here's what we are going to do. I will go ahead and will submit a counter appeal in order for us to get a refund proposal for what happened on this order. I can definitely assist you here:)

If i was a seller I would love to only refund 88 cents.

I understand however this request of your should be full refund correct?

Lets file the appeal case for your refund request

just need the photo of the item that you received and your email address please

This system does not work for me I not used to spending my hard earned evening to beg for my my Back for such a blatant screw up.

Actually i have a good news for you instead

19:58
While checking on the details for the request it seems that we dont need to get any more details from you

I summited it yester day picture

Your refund application will be submitted right now. And you will be informed via mail after it was approved. Your patience will be highly appreciated.

So after 24 hours you will get an update for your refund request

Send a picture

End customer service

I am going to send you this order selector, please select from the dropdown your order.

Your refund application will be submitted right now. And you will be informed via mail after it was approved. Your patience will be highly appreciated.
Really? 2or 3 days ago and i still haven.t recewived it

20:01
Please don't send anything.

I need to check the refund on the order you made.

I am going to send you this order selector, please select from the dropdown your order.

No corresponding goods

Still can not find your order?

I can not find the order

You need to put your best people on this because iv.e been juming thru fire hoops for 3 d

We apologize for the inconvenience that this have caused you. Don't worry, let's sort things out together, okay? 😊

Rest assured that this will be dealt with accordingly. AliExpress is always here to help you and we will continue in providing the best resolution.

So you can not find order under current account?

You have a crazy policy of using the same Order # for weeks and weeks.

20:06
For me to check the refund status, can you please provide me the order number?

Order ID:: **************

Same Number for 3 or 4 orderers



Is this the order?

Again the Transript i sent had all the information on it so I didn't have to keep repeating myself.

No

I do beleive you are sucessfuly driving me crazy

20:12
Please please get someone to fix this

This is inhumane

I am checking.

May I have a screenshot of your dispute page?

One of your sellers tryes to screw me and I have to send hours of this crazy help linew taking hours of abuse

I have givin you everything I have.

20:17
I am doing my best to provide a solution.

May I ask if did you receive the order?

I had 3 other Agents that solved it and still noting happened.

I am here with you now and hoping this to be resolved today.

So is this refund for the order that is not received?

You have all the information. I have supllied this 3 or 4 times. I am burnt out an up

Of course it was received.

Thank you.

A tiny pakage of tiny screws.

May I have a screenshot of your dispute page now?

You have the pictures.

20:22
I don't have the picture of your dispute page.

Please provide the dispute page. Thank you.

That is because all I have been doing is disputing with this help deppartment,

To be honest with you

I did not fill out the dispute page

Okay to be honest with you the dispute page is not showing.

So here's what I can provide you and I hope this can help.

We've just opened the return/refund request entry for you. You may find Return/refunds button in the order detail page and raise your request accordingly.

Because you have not responded to customer service messages for a long time, the system automatically ended the session.

Ayomi

Customer Service Agent

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Thank you for contacting AliExpress customer service. I'm Ayomi, how can I assist you today?

I will not spend 1 more crapy minute fighting for a refund for a seller that cheeted me on my refund thats you job. Life is too short to buy from aliexpress. This is the worst service i have ever HAD

I'm really sorry you have to experience this unpleasant situation on our shopping platform. I really understand your frustration regarding this issue.

ALL you have done is wasted my time

20:34
This really is not the kind of customer experience we want you to have and we completely apologize for what has been happening.

Fraud
The situation with my order is outright fraud. If it were possible, I would give a minus rating in the review section.
The seller asked me to cancel the order on Dec.23, but I didn't see his request, so it remained uncanceled. Instead of canceling the order himself, the seller deliberately used a completely wrong address, resulting in my package being delivered to someone else. AliExpress's tracking incorrectly showed it as 'delivered' on Jan.10. The person who received it by mistake returned it to Canada Post on the same day. Canada Post then updated their tracking on their site to 'Recipient not located at address provided. Item being returned to sender' and also informed me by email.

Despite the clear evidence from Canada Post, both AliExpress and the seller ignored my refund requests. AliExpress's reasoning was illogical; they claimed I hadn't provided valid proof and dismissed the tracking information from Canada Post as insufficient. Consequently, they released the funds to the seller and marked my order as completed.

When I contacted AliExpress customer service, they said they would only accept an official letter from Canada Post stating I didn't receive the package. This demand was impossible to fulfill, as the mislabeling wasn't Canada Post's fault.

Left with no other choice, I went back to the seller to request a refund again. He responded with an outdated AliExpress tracking record, stopping at January 10 and falsely claiming the package was delivered. He even insisted that the post office had signed for this package for me, regardless of the Canada Post tracking information screenshot in front of his eyes, which clearly showed that this package is already returning to the sender.

With no resolution in sight through AliExpress or the seller, I'm now taking my case to the bank, hoping my rights will be protected there, since I have been truthful throughout this case.

This experience serves as a stark warning about dealing with dishonest sellers and AliExpress's failure to address its buyers' reasonable requests. My experiences with AliExpress have consistently been problematic in dispute situations. Their 'higher team' or management, whatever group their customer service agents refer to as the ones handling disputes, often overprotect their sellers while completely ignoring the buyers. Be prepared for major headaches due to their unreasonable rejection of requests, even in the face of strong evidence. They only accept official proof letters from shipping companies as valid evidence, while ignoring the fact that these companies have no responsibility for delivery failures. I'm sharing this story to caution online shoppers: beware of such fraudulent practices. Once I receive all my orders, I plan to leave AliExpress for better shopping platforms. There are plenty of sites with better prices, and most importantly, they offer a REASONABLE shopping experience.

P.S: Based on my several years of buying experience on AliExpress, the only way to reach their customer service agents is by typing 'Fraud' after clicking 'online service—chat with an agent'. Unfortunately, their agents aren't very helpful and often just repeat common customer service phrases to the buyers. If you complain persistently, they'll claim to be escalating the issue to their higher team. However, even then, this so-called higher team is likely to email you the same ridiculous reasons for rejecting your requests, while continuously ignoring the evidence you've provided.

Dear vender;
All further purchases from AliExpress will be held in abeyance until this problem below is resolved in a positive manner.
HZXVOGEN Official Store
Hzxvogen 5 In 1 Cut/Gas Mig/Gasless Mig/Lift TIG/MMA Digital Screen HVM270 Welding Machine. I have had this machine since June of 2023 and have gotten 10 minutes of MIG welding with it. The voltage control never worked, nor has the plasma cutter. They sent me the front board to replace and that lasted less than 30 seconds. And there was smoke coming out of the cabinet. I bought this from the Hzxvogen store on AliExpress. In my research all the machine at Northern Tools & Harbor freight were made in China, so why not buy from the source. Bad decision …… Zero customer service because they are only salespeople. This machine is made in Russia. I really made a bad decision on this one.
Best Regards, John Zick, Von ZICK RACING ENTERPRIZES, Winter Haven, Florida.
================================================
Invoice
Supplier name HZXVOGEN Official Store Customer Name JOHN WM ZICK
Marketplace Facilitator Alibaba.com Singapore E-Commerce Private Limited Delivery Address 1067 MACON RD Winter haven Florida

Invoice Date Invoice No.
2023-05-27 -0400 B10MZFL*******4960
Transaction Quantity Price Sales Tax Rate Sales Tax Amount Total inclusive of Sales Tax
(USD) (USD) (USD)
Hzxvogen 4 In 1 Digital Screen Welder Single Voltage 220V HVM270
Cut/MMA/Gas Mig/Gasless Mig Welding Machine Support 1/5 Kg
Wire
1, $ 370.62 7.000 % 25.95 396.57
Total amount in USD 25.95 396.57.

*As required by the relevant State Sales Tax Laws, the marketplace facilitator is required to collect Sales Tax and remit to the relevant tax authorities.

AliExpress JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS!
BOTH SELLERS, BET Store and Shenzhen minghua Co., LTD. DENIED ALL THEIR RESPONSIBILITIES, AGREEMENTS AND HISTORIES, NEGLECT THEIR VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY MESSAGES INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS!
AliExpress debited these amounts and AliExpress are responsible to refund BUT THEY ALL JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY (more than 4) DISPUTES INTO A BLACK HOLE.
THESE JUST WENT AROUND IN CIRCLE SINCE THERE IS NO OTHER WAY TO TALK OR ESCALATE TO ANYBODY AT ALL.
As the provider of the AliExpress trading platform, AliExpress DID NOT get my REFUND (Extra Charges) from BOTH SELLERS and DID NOT GUARANTEE my REFUND even if BOTH SELLERS refuses to refund.
NEVER TRUST AliExpress AND BOTH SELLERS as they ARE DESPICABLE and FRAUDULENT!

1. Firstly, I settled my order in AU$ including all Freight Charges and Taxes. AliExpress debited as Foreign Currency and there was a FOREIGN FEE charge to my credit card.
2. My order went to LONDON GBR. There was neither notice nor message regarding such transfer. If it is not Foreign Currency conversion, there will not be a FOREIGN FEE AU$ in the first place.
3. Moreover, the Foreign Currency conversion total was HIGHER than what they showed in my orders in AU$.
4. There was neither notice nor message regarding these overcharges in AU$.
5. I have provided snap shots of both my credit card and order charges details to AliExpress and BOTH SELLERS, BUT THEY ALL JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE.

NEVER TRUST AliExpress AND BOTH SELLERS as they ARE DESPICABLE and FRAUDULENT! Now they have even blocked my Feedback function via their website. I could not write any Review/Feedback any more!