Overview
United Thread has a rating of 4.9 stars from 1,966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service and fast delivery. United Thread ranks 136th among Craft Supplies sites.
Instant Feedback
I had placed an order but then realized I forgot a few items. I called customer service and they were very accommodating.
I have always ordered my embroidery thread through United Thread. The quality is great & the price is much lower than my local retail sewing dealer. I did receive the correct amount I ordered (35 Madeira mini snap cones) however, there were 3 colors I did not receive, 2 colors where I ordered 1 but got 2 and 1 color that I got a different color. It's not a big deal as most that I purchased were duplicates. I will reorder the ones I'm missing on my next order. Thanks for sending them promptly.
Yes I received my order. Thank you i have not used the item yet.
Accurate, was what I ordered. Fast delivery. I'm very pleased with this service.
I love ordering from United Thread. They always have the Isacord thtead that I use and in the colors that I need. Shipping is fast and a a very reasonable cost.
I love getting a package of beautiful threads on demand. The selection is huge, the shipping is fast. Perfect.
Great experience and,
Your customer services folks are great to work with, if something isnt in stock they will reach out to let you know.I have used your company and find the products to be of excellent guality and value.
Its great to have a company that offers specials and supplies to the retail businesses.
Great, fast service & delivery. Product was as described. Will be ordering more products in the near future. Thanks
We have used United Thread for a long time and expect to continue to do so because of their fast efficient service.
I received my order, but was accidentally sent the wrong thread. Still waiting for the correct one so I can send the other back.
My experience was great. Sales associate was excellent and well experienced.
I ordered some product on January 27,2023 it is now February 14,2023 still have not received my product. Causing delay in making product for my customers they did not get their valentines gifts made and I had to refund them their money back. I received a call stating they were out of white 3d puff ok cool fine no worries replace it with black. I emailed asking where my order was they said it was sent out and it's delayed because of whether I know the weather across isn't that bad very disappointing and frustrating not sure if I will return yet.
Great service, and fast delivery for quality embroidery thread, as always!
Enjoyed getting free shipping on my first order with this company. Shipping cost is a concern to me being a senior citizen. Getting free shipping made my order possible. Otherwise, I probably wouldn't have made the purchase. The young lady I spoke with was very cooperative and friendly. Informed me of the free shipping. I hope the company considers making free shipping available on purchases over $50.00. More affordable to senior citizens that live on a fixed income.
This was my first
Order and I will be making them my go to for embroidery supplies. Fast delivery excellent customer service and full stock of thread colors.
UPS left package on porch and it rained all day. The box was soaking wet.
Next time I will leave instructions to have them delivered after 3PM when someone can be home to receive it.
I was about to order through another supplier and saw United Thread. Same product but much better price. Can't beat that! I will return to United Thread in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members