Overview
United Thread has a rating of 4.9 stars from 1,966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service and fast delivery. United Thread ranks 136th among Craft Supplies sites.
Instant Feedback
UPS left package on porch and it rained all day. The box was soaking wet.
Next time I will leave instructions to have them delivered after 3PM when someone can be home to receive it.
I was disappointed with shipping this time. It took two weeks to get from Florida to California and I had to pay shipping. There was no way to track the package from the e-mail they sent to me.
Love the Madeira Poly neon thread! Shopped here before and will continue to. Love your website! I only wish that the shipping was cheaper. A lot of my embroidery friends won't pay this much shipping charges.
Thank You
Shannon Bishop
On my last couple of orders I have been very unhappy with the time it has taken to receive my order. For this reason I have decided that I will no longer shop with United Thread. Please let me know if there has been a particular reason for these delays and if you plan to resolve them. I would be happy to give it another shot but I would expect that orders processed before a certain time of the day should ship out that same day.
Service was good ordering easy the only issue is my spool of white thread is no good it breaks and shreads on every needle. Nothing else does so i assume just had a bad spool
United was good and I'll use again most likely. Ordered several products. Hated that one product delayed caused my whole shipment to delay. I agreed to receive a lesser replacement product and although they told me I yhink price was the same, I felt they should have cut me a break all in all. But they did call me personally to explain what was happening. We'll try again soon. PS...their Isacord thread is priced really well in comparison to others. 5000 meter spools.
When I received my Mighty Hoop it was for the wrong machine. I called and your team handled it very quick and sent the right connectors. My points were not put into my account and my attempts through cusonter service have gone unanswered.
I have been pleased with buying my thread from here. The shipping costs are fair. I only had one time when my shipment was lost, but they promptly sent it out again.
Our only thread supplier. Our first choice go to. I wish shipping was a little faster, but it works..
Our embroiderer orders enough thread that there should be 6 in each box and not laying individually. When they are not the thread is coming off and tangled. Please
Put all thread in boxes.
I was about to order through another supplier and saw United Thread. Same product but much better price. Can't beat that! I will return to United Thread in the future.
Zolia was awesome in handling my needs. I needed hoops immediately and she made sure it happened. Hoops are awesome and working well.
Easy order and fast delivery. I have nothing else to say.
Found y'all several years ago when I was in a time crunch on a project and now every time I need all the thread I make an order.
Good company to work with! Fast service and always has what I want.
Great it arrived in a timely matter. I have a class coming up that i need these colors
My order was shipped out within hours of placing it. Service was very professional, cost effective, and I am so pleased with the experience.
Generally I've only had good experiences with United Thread. The website is easy enough to use and place orders. I wish the shipping was a little faster given that I'm fairly nearby but that's really not a huge deal to me.
I had some questions on my order and then needed to make a subscription. Great customer service and rapid responses. Love the thread!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members