United Thread

Generally I've only had good experiences with United Thread. The website is easy enough to use and place orders. I wish the shipping was a little faster given that I'm fairly nearby but that's really not a huge deal to me.

I had some questions on my order and then needed to make a subscription. Great customer service and rapid responses. Love the thread!

Only problem I was worried thread was in envelope so USPS crammed it in my mailbox, could have very easily ruined the cones. They look ok but have not yet begun the long arm quilting process. Dented or damaged spools do not let thread come off cone appropriately. A box to ship would be much better!

These people in my personal opinion are very responsible, inclusive when a material is not available at that time, they contact you to see what the options are and if you agree, for them customer service is the main thing, so you can buy from this company.

Dear United,

I received my order. I can only give you three stars because of your oppressive handling charge for orders under $50. I deal with other companies that sell the same products as you and they do not have this ridiculous type of charge.

Thanks for listening

Larry Nagel

Wish you could skip the surcharge for small orders...I am just embroidering in my home and not a real business. With shipping charges being what they are, the surcharge makes my orders seem pretty expensive even with your good prices.

I like the products and service is always reliable. It would be great if I could also see FedEx shipping rates before checkout-- for my order they ended up being cheaper than UPS Ground. I almost bought elsewhere because of the shipping cost... but selecting FedEx at checkout reduced shipping by $5.

Loved the prices and the free shipping on first order, thought it was a little weird that u sent me emails on my shopping cart waiting... i always like to take my time and make sure this is what i want before i buy. But thank you

Glad I found you!
I ordered several items that were pre-order, so I knew the wait was going to happen, but I was not notified when the order did ship, it just showed up. I would have liked some tracking. Also, the packing list I got had a nice 10% off coupon for your next order, but it expired 12/31/17 and I got my package today, 1/10/18!

This is exactly the size of the stabilizer that I need. I could not find it offered by any other company so I am especially glad to know where to go for these sewing needs. I will definitely be purchasing again from you. Thank you.

It was great experience with the representative. However, I would have placed my order a week earlier if their website was working. I really think a large company should fix web issues it would attract more customers and cause less frustration.

It was my first order. I never got an email confirming my order. I even did a email search to see if it went somewhere else like junk mail. There were no results. I called several days later and my order had shipped that day I assume, but again, I did not receive an email. Just was told by the kind lady working on getting me my info. Other than that everything was great.

Shopping at home...convenient! Not just now, but anytime!
United Thread has the brands I prefer and supplies I need for machine embroidery...at a great price. Thank you!
I love getting those little thread boxes full of beautiful spools of thread.

I was able to place and receive my order quickly and efficiently.

I always get good service from you -- no complaints at all. I think your prices are quite competitive, and have recommended your site to people on various Facebook pages where I exchange information with people who sew and embroider.

Had a hard time setting up an account.
Was suppose to receive free shipping as this was my first order and I ended having to go to the post office
And pay postage due to get the order. I am happy with what I ordered but not how it was sent.
Thank you Marilyn Shiels

Ordered online no issues. Everything in stock. Shipped next day. Happy with my order.