AliExpress

Aliexpress
Aliexpress, asking me to contact my local logistics company to provide confirmation that the package not delivered to my address, so I reached out to Parcelforce and they provided me with clear evidence that the package was delivered to an address 100 miles away from my address, when I sent the email to Aliexpress, they keep sending me reply saying I need to reach out to my local logistics company, I received same email over and over. I sent them 100 emails today I hope this will be enough. They are punch of thieves, scammers and liars

Without a doubt the worst online retail platform in the world, there are so many scammers meaning you buy at great risk of not receiving your purchase, their dispute team will do everything in their power to prevent a refund or to protect the consumer, their automatic response is to respond with your claim is invalid, when you do achieve a successful claim, you are forced to return the item at exorbitant shipping cost whis the seller will refuse to cover, and on this AliExpress WILL NOT HELP YOU, you will be on your own and WILL LOSE YOUR MONEY, stay away from them and deal with the online retailers that do sell the same product with real actual customer protection.

Warning: don't purchase anything from this website, they will took the money and send nothing, bad people no helping, You will lose a lot I stopped purchasing anything from your website You are scammer people and encourage all sellers to thief from buyers Amazon and eBay support the buyers.
No more business and good luck 👍
You will lose a lot I stopped purchasing anything from your website You are scammer people and encourage all sellers to thief from buyers Amazon and eBay support the buyers.
No more business and good luck 👍

I've bought white gold plated silver engagement rings till after 3 days of wearing our fingers went black!after numerous complaints and being a very good client they did totally nothing to help me...
They are fraudulent and scamming you.stay away!

My order id is **************. I have bought two different categories of items which was 0.8 and 0.9 but they both are dame despite there are measurement differences indicated in the description. Strangely they are both same in size and dimensions! When I posted it in the review, the seller deleted my review after one day! Even sellers have access to our review now! Aliexpress is now a heaven of scammers and frauds with Aliexpress itself is the leader of all scammers.

THIS MY REPLY-EMAIL SEND TO ALIEXPRESS A DAY BEFORE THE EXPIRE DAY TO POST
Today is Sunday27th so is too late to post anything……. The target has completed. Now you can close the case …give the money to the seller and everything is OK.!
YOU CLEARLY IN YOUR MESSAGES EMPHASIZE << DO NOT POST IF THE SELLER DOES NOT AGREE
TO PAY THE RETURN FEE AND YOU MUST NOTIFY THE AMOUNT>>
The seller has rejected your final decision…. Has rejected the payment of the return cost and Refuses even to accept the postage of the parcel. AND YOU HAVE ACCEPTED all these without any reactions! You only continue to bombard me
With confusing instructions ( At 23th. 3 days ago you send me a message to open a dispute!)
The picture of your team seems completely disorganized…every person reacts without even studying the Story and the exchanged messages…Agents take new decisions……rejections of Final results…. And the most
Strange, CREATE NEW RULES!...( this is not a free return…. Your region is not covered. Etc) How a customer feels when he comes to face this situation? CAN I TRUST YOU? How can I post the item when the seller refuses to pay... and you send me messages that I will not be covered for the shipping expenses... Unreliable... untrustable... Dishonnest

Aliexpress allowing members sellers to misleading customers by falsely advertising the goods are shipped from Europe and guaranteeing delivery 7-10, and never delivered
Recently I bought three products from different sellers in Aliexpress, who advertised that the products are available in warehouse in Europe and they guarantee delivery within 7-10, however, when the order delayed I contacted the seller and find out that the product will be at least taken over 30 days longer as it been shipped from China.

AliExpress allows their members seller misleading their customers by falls advertising.

Aliexpress can't rectify and acknowledge the issue or take appropriate action or even to refund my money fast and they can do to ask me to be patient and wait.

I will never do shopping in their platform after I get my money.

Very bad experience

This fraudulent practice, i call it the "shipping game" on the platform became noticeable about 6 months ago. Now most merchants do it. Seller charges a base price, usually very low to catch your eye, and then blocks the standard shipping option and forces you to pay their own special (exorbitant) shipping markup and worse yet, per item! - even if its several 2 gramm items delivered in the same package. Some sellers are still honorable but they are the exception now. With AliExpress allowing this manipulation it is so much harder now to find a decent deal.

I submitted to them the following request:

I am requesting that AliExpress stop the features that allow sellers to manipulate shipping prices. Most of them started playing the "shipping game", post the item at a low nominal cost and then charge arbitrary, often exorbitant, shipping charges and charge shipping per item even if the item is small and several fit into a low cost shipping delivery. At the same time the standard AliExpress shipping is not available on these items. This is unethical, wastes people's time and turns people off. I have reduced my purchases or limited them

I recently brought 5 hoodies for my son, nephew and their friends. The hoodies were of poor quality (to my standards) so I requested a return. They sent me a shipping label, I shipped all 5 hoodies together and was only refunded for 1. The receipt shows the package weighed almost 5 lbs which is indicative of multiple items in the package because 1 hoodie does not weigh that much. Now they have the hoodies and my money.

I ordered good worth around £70 and didn't receive them. I opened a dispute with AliExpress and although I rang Evri several times all Evri would say is that the parcel is lost. I fed this back to AliExpress and they said I needed to pick it up from my local post office. I tried explaining that this wasn't the case but they just closed the disputes for each item and I didn't get a refund. If you're willing to take a chance on them then buy from them but that's the last time they get any money from me. I have since read other reviews and it seems as though they always side with sellers so if a seller has said they have posted something, you're screwed.

"AliExpress is a Scam Website – Stay Away!"

My experience with AliExpress has proven that this website has no commitment to its customers and operates more like a scam platform. They lure buyers in with false promises and unreliable customer support, offering no real assistance when issues arise.

The problems are especially noticeable with expensive products. If an item is defective or the wrong product is sent, they insist that you pay for the return shipping upfront, promising to reimburse you later. However, these promises are nothing but lies. Once you return the item, they either refuse to refund the shipping costs or come up with endless excuses to avoid paying you back.

Key Issues with AliExpress:

1. Useless Customer Support: Their support team provides no real help and gives vague, unhelpful responses instead of resolving problems.

2. Protecting Dishonest Sellers: Instead of defending customers, they always side with the sellers—even when there's clear evidence of fraud.

3. Hidden Costs: Buyers are forced to pay for expensive return shipping, and there's no guarantee these costs will ever be refunded.

4. No Returns for Expensive Items: When it comes to high-value products, they outright refuse to accept returns and offer endless excuses to avoid accountability.

Final Warning:
If you're considering shopping on AliExpress, think twice! This website offers no financial security, no customer protection, and no reliable dispute resolution. My personal experience has shown that trusting this platform is a huge mistake. Don't be fooled by their low prices and attractive deals—AliExpress is nothing but a scam!

If there is 0 star, I will do it 100%. Aliexpress just scam my money. My first order with Aliexpress, and the item is not like what they sold. I tried to dispute and they said I can get full refund, the seller will have to pay for the return shipping fee. I came to Canada Post and the shipping fee (you have to choose the one with tracking number, without tracking number you wont get refund) is $75 with tracking number. It's higher than good's value. From Aliexpress policy, you need to contact the seller first to get confirm with them. Yes I did contact the seller so many times, from Dec 29,2024 until today Jan 16,2025, but the seller only read, not response anything. The return timeframe due on Jan 17,2025. Aliexpres will consider you passed the due date, then you can't get any refund. This is not my fault at all. This is the seller's fault because they didn't answer anything. Also, you won't never have chances to do review for the seller, as it will show 404 pages when you click to review. You never know how bad that seller was. That's how Aliexpress scamming your money. Be aware. Stop buying from them.

I had a problem so clicked on to speak to someone live, she or he didn't resolve my problem so afterwards I clicked the one star and said my problem wasn't resolved, the next minute I get an email saying big mistake giving me 1 star you piece of sh#t, I'm not one to be f#cked with, I have your data ALL OF YOUR DATA I reported this to aliexpress amd they did absolutely nothing so after buying from them for year's I removed my account and uninstalled app

But 1 is as low as it goes. I ordered a chair on 12/1/24 through Paypal. I checked on the progress to see what date it would be here. I gave them every single number they asked or, order number, invoice number, transaction number, and tracking number. I talked to at least four different people and they could find absolutely nothing with all of the nu I sent them. I copied and pasted everything I had and they said they can't find my account. What is this? Bait with low prices, get the money and suddenly then can't find anything at all. Sounds a little scammy to me. DON'T BUY FROM THEM. I AM SORRY I DID.

If you want to order items, and never receive them, you are in the right place.buy poor quality items, wait 3 months for them and receive 1 out of 5 orders. Here is a good summary of this site

One of the worst designed websites to navigate and I've had several issues with products not being delivered in time and/or tracking not being available. Not sure what type of courier services these guys are using, but I've also read reviews and other articles where this has been a huge issue! Furthermore, I keep getting emails regarding feedback and filling in a survey, but the link doesn't work. What kind of amateur operation is this? I've also clicked on their online help centre which just times out and comes back to the same page! They seems to offer a delivery guarantee, however I haven't seen any credits/coins deposited back to my account and since it's impossible to actually contact anyone there, unlike Amazon or Temu, one might need to weigh the options and go with more reputable sites. Judging from the overall review of AliExpress on Trustpilot, I'm starting to see a more clearer picture! Would not recommend!

I ordered items from them for last 10years with same address, but now that address is not recognized and never get delivery and apply for refund that doesn't come. Wonder it's a trick to say item arrived in country than wrong address, appeal for4 refund decline, Please don't trust them or there customer service. They are crook website,

SCAM Do not trust this site or its sellers. I spent almost $400 on furniture items that were delivered to the wrong address in the wrong city. UPS stated that the package was not even in my name. I contacted the seller and they stated that they would ship me a new one but it would ship anywhere from Jan1 to Jan 31. Very snarky and condescending. The AI help on AliExpress is no help and the actual person I spoke with who stated she would issue a refund did not. I placed my order in early December, for a gift and I have no gift and no refund. This is a complete scam. I read the posted reviews- which were positive BUT after a closer look they also have QUESTIONS & ANSWERS- this is where you can see the actual reviews and they are not positive.

Do Not order from AliExpress. HORRIBLE!They take the money directly out of your account and you don't get your order. I've been going back and forth with them. They closed my account but yet I haven't received my order, which was a walking ball. No communication and still haven't received my money back, Customer Service when contacted just said I wasn't going to get my order because they were sold out. Save yourself the trouble and just don't order from them.

I ordered some natural deodorant, and it is three inches long. The picture makes it look like a regular size bar of deodorant. There are no places to leave reviews. I see why. My essential oil air diffuser is way smaller than the picture makes it seem and there is no mist coming out, not to mention the "flame light" is just an orange glow, no flame.