AliExpress

I ordered 12 rechargeable batteries and a battery charger from Ali Express store "D-V-C-N-A-battery Store". I received only 6 batteries and the charger. The seller claimed the batteries were 9900 mAh, but they test at only 420 mAh. The charger has a U.K. Style wall plug and so is unsuitable for use in the U.S. I initaited communications with the seller, but they now refuse to communicate further.

I was not provided with real costumer support when a package was lost and I asked for a refund.

Deliverer didn't receive it and still Aliexpress told me to wait the 35 days before refunding. When companies only care about money and not costumers despite of legit proof, there we have those dirty ethics that we all know and despise. Disgusting.

The site has started to follow new methods of fraud, and it also protects the fraudsters on the site. I have been scammed more than once, and I talk to customer service, but they do not pay any attention
I have strong evidence that I have fought with the site several times regarding such things, but it did not pay any attention to it. It is really a bad experience. When I spoke to customer service about one of the scammers on the site, and many consumers were also harmed by him, the site does not pay any attention to it, so it continues its work. It only wants profit. It does not care about the consumers' experience. Frankly, it is the worst site I have tried so far because it is really a scammer by all standards

I placed an order for $167 for a product including tax.The next day they informed me there would be an additional charge $33 for misc. This is after the fact and after my credit card had already been charged. So they offer a product at a low price to hook you in then they add on additional fees hoping you will just agree. Who knows if I would even get the merchandise in the end. I cancelled the order and notified my CC company of the attempted fraud. Beware of this company. Who knows what else they will try to rip you off. I will never do business with them again

Incredibly difficult to order an item, never delivered
Incredibly difficult to order an item. Had to verify accounts, provide ID, bank statement, etc. THEN, after 11 days past the order, I got notice that the order is cancelled due to seller not shipping in time. What a joke company.

I paid for a Wen workbench drill press from AliExpress. I was supposed to receive it in 10 days. They gave me a bogus tracking number and shipped a 2 oz package to somewhere in my area. When the bogus 2 oz package was delivered to someone else, AliExpress notified me that I received my 30+ lb drill press. I notified customer service to inform them that I didn't receive my drill press and asked for a refund. AliExpress informed me that I received my order and was not going to get a refund. I had to go to the post office several times to get information to contradict the bogus AliExpress information. My credit card company refunded my payment.

I think AliExpress lets crooked vendors put merchandise ads on their website that they have no intention of delivering. It happened twice to us. Bought a burr grinder to grind coffee beans for expresso. The price was lower than I found Amazon/Target/Walmart type sites so we bought it. They charged us, and took our money, and confirmed the order. But then 8 days later they closed the order due to "time out" because the vendor hadn't shipped the item. We complained to Aliexpress about having use of our money for more than 8 days for free, and we wanted them to not allow vendors to advertise when there was no intent to deliver...just a money float scheme. We bought another of the same burr grinder from another vendor and the exact same thing happened. Worse yet, this time there was a Black Friday sale on this item from legitimate websites and vendors, while this item was supposed to be shipped to us. So we were deprived of the opportunity to buy this product at a discounted price. If anyone else has had this experience, maybe post on this website and maybe we can get an attorney interested in a class action lawsuit to bring Aliexpress to justice! It is still on sale from the last vendor at an even lower price, but I guarrantee they have no intent to ship this item to anyone.

If you want to return the product from Canada, you pay around $100 for the return because they don't accept it without a tracking number. I sent the return without a tracking number for $30 and I have not received either the money for the product or the money for the return. I lost money and time talking to them

Bought a $370 Bafang mid motor for an ebike that quit the second day I had it. Replaced two parts trying to fix the problem before I gave up, shipped every piece back and asked fo a refund. 6 weeks later, I get a $78 refund and some b.s. Explanation. Extremely disappointed

Zero stars! I placed an order on November 28,2024. I went on AE today, December 5,2024, as I was wanting to leave a review. Lo and behold! I see that my order's status is: EXPIRED! They NEVER sent me an email or contacted me to tell me this! And when I try to get the lousy dollar 'Delivery guarantee', it tells me 'Collection unsuccessful'. Why TF have a 'guarantee'?! I contacted an agent after great difficulty, in trying to get an agent, and she tried to help me out. But in the email that I received was: "Regarding order **************, we regret to inform you that we are unable to issue a refund at this stage since the request raised has beyond the buyer protection period." Ya, since I didn't know that my order was EXPIRED! Bunch of ripoff artists! Temu and Amazon are soooooo much better than AE. AE is run by amateurs and morons. Now, if I want to place the exact SAME order, it will cost me $6.79 MORE. That is not a big deal, but now I have to wait longer to get these items. A big FU to AE! DO BETTER!

I ordered a Sata Jet 5500 Digital spray gun from Aliexpress Shop*******303 and Order ID: ************** for approx. $400. What I received four weeks later was a small package with a plastic pin in it. This was a scam / fraud and I have reported it to Aliexpress but they do nothing, so much is the buyer protection worth. I will NEVER buy from Aliexpress again.

The credits earned by participating in Aliexpress "eurocup mania" are just fake. After these were used in orders, the orders were cancelled with unsubstantiated excuses and the credits were never returned. They just stole all the credits without hesitation and it was even admitted by their customer support. As it turns out the supposed Aliexpress games are just another way to lure and fool consumers. After being advertised they are cancelling the earned credits for no reason.

I placed 2 orders with AliExpress in October 2024. The first one arrived and was OK. The second order did not arrive but the USPS tracking stated "delivered in or at mailbox". The question is: Whose mailbox? The seller and AliExpress would not help out with this other than stating "sorry about that". The seller is responsible to work with the shipping company in the not-so-rare case where the postal service delivers to the wrong address. Fortunately, I successfully disputed the charge with the charge card company.

I've shopped on Aliexpress on and off for about 10 years. It has been a few yrs but I tried them again recently. I would say the customer service has improved but I would still not recommend it. I had one item that was delivered mistakenly to another home by the last mile courier service (SpeedX which is also on my naughty list). I tried multiple times to contact them to get my package or a certificate, statement or something to explain there was a delivery error. They did not respond to calls, texts, or messages via their website or their facebook page. Aliexpress required evidence that there had been a delivery error or they would not refund my money or send a replacement. I explained that I could not get the company to respond in anyway. They said it was my responsibility to follow up and provide the evidence from the courier. I had 72 hours to do this and failed. Therefore I was charged for the item. I have a long history of purchases from them so I am not sure why they think I would lie about this delivery error on a cheap sweater but they insisted it was my responsibility to PROVE that I did not receive it and to do all follow up with the courier service. I submitted a photo of the house the package was delivered to (from the courier services tracking page) and then a photo of my house with the address showing...but that was inadequate evidence. I am now done with them for good.

Hello, do not buy anything from this company! I bought a defective fridge and return it more than a month ago. I have the receipt and confirmation of delivery. On the 10th June Aliexpress contacted me saying they were going to give me a full refund. It have been more than a month, and I haven't received the refund yet. I have contacted them several times, they keep saying, wait 48 hours, but nothing happens. I think I have been scam on my face, opening a dispute and win it doesn't guarantee a refund. This situation is giving me stress, and I don't know what to do anymore, this have been a horrible experience, and no one is helping me. Can someone, please help me? Thank you

There are a number of CRIMINAL sellers on Aliexpress who believe they've developed a foolproof scam. Here's how it works:
1. You place an order for something costing $100+. In my case, I ordered a $349.24 Expresso Machine 11/23/2024 that sells for $499.99 or more at major retailers.
2. Seller than posts an Amazon tracking # which YOU can't track, or a fake UPS/USPS/FedEx #.
3. You receive NOTHING or a tiny package of something worth pennies. Then you must fight with Aliexpress to get a refund. In my case I received nothing and immediately filed PayPal/credit card claims.
I named this Sporadic Scam because these sellers keep their Aliexpress accounts by properly filling small $ orders to try and hide their crimes. You can avoid them by doing the following: BEFORE you buy, click sellers name and view 1 star recent feedback. You'll likely see a looooooooong list of recent victims.
BOTTOM LINE: If the price seems too good to be true, it is likely posted by one of these scammers. P.S. My scammer is dumb enough to be funny. He posted "posted shipped" for my order. How do you partially ship a factory new boxed coffee machine?

Warning - they are scam artist. Don't buy anything here. I ordered a golf cart and was ripped off. The golf cart never came. mMC-work.com. Lies cheats and steals

Packets not arriving then some arrive with wierd contents.dispite proof cctv etc no help ali express are a bunch of thieves.this packet is supposed to contain a drill.the toolbox was posted in my letterbox? How did that fit.?

..ORDERED ITEMS $334.00 WORTH... WAITED 2 WEEKS FOR DELIVERY...THEN THEY CANCELLED ORDER.SAID SELLER UNRELAYABLE.SAID THEY WERE JUST THE 'PLATFORM' (WHATEVER THAT MEANS) AND COULDN'T DO ANYTHING. NO $$ BACK BUT TOLD I COULD REORDER AND PAY AGAIN... NO CS PHONE #. HAD TO TYPE ISSUE ON THEIR WEBSITE... MIGHT AS WELL BEEN TALKING TO AN IDIOT... WOULDN'Y ANSWER QUESTIONS. JUST GAVE ME WORTHLESS BS... I'M A DISABLED SENIOR/FIXED INCOME. THESE WERE XMAS PRESENTS. NOW I'LL HAVE NO XMAS... I'M BEYOND ANGRY... I HATE THEIVES... AVOID THIS SITE. THEY'RE CROOKS...

Worst company i ever tried, they scamming me like BIG! And read all this please, because the auto answer will be a lie, so first at all i bought an item, and it not worked well, so i asked for an refund, and first the seller denied it, so that case got closed, but after better proves they accepted it, and then it was another case but with same order number. He finally got the item return and now he CAN'T refund me, because the only order he can see is the closed one... i can only see it in my return, but everytime i ask for help the agents send it to pro team and they just deny it saying the order is closed, so i send my package, lost the sending cost and also no refund after 2 months, so alixpres is a scam site and i will do everything to prevent people from buying there! And alixpres if u respond to this review please keep in mind that the order might be closed for u, but is NOT THAT ORDER! IS the second one, but they have same order number! IS SO STUPID!