Overview
JustFab has a rating of 3.5 stars from 10,372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
I bought done boots for mundane girls and they loved them. The fit colour and style were great. I also bought a duffel bag and was surprised by how large it was. It will easily accommodate everything I need when I travel
Boots came very quickly! I went up a half size and they fit great! Would order again. Seems comfy enough to wear out and not kill my feet, but time will tell haha. The red is so fun!
Happy Feet. They are very comfortable and I will order another pair for back up… Thank you for your service and timely shipping
Like most things that sound too good to be true, I had low expectations putting in an order.
Not being familiar with the designers names and not being able to see or try anything on, it was a crapshoot at best.
I was pleasantly surprised when the orders showed up!
The quality of the shoes were impressive and while I have a narrow, low volume foot, the fit is very good!
With my satisfaction comes some excitement as I look forward to my monthly opportunities to save money on high quality shoes!
I highly recommend JustFab!
The quality of the item is great. However I need to exchange the top as it is too large. I wish your company made exchanges easier by putting package info in with the items. Also it's a task to find the skip button.
I've been a customer for almost 13 yrs. JustFab always has a great selection, good quality, and great prices. The website makes purchasing so easy. Their customer service is awesome. They make returns hassle-free. Always a great experience with them.
The title says it all.
In order to cancel, the site made me use their stupid chatbot. This chatbot then passed me off to what it claimed was a real person, but I suspect it was just the same chatbot. I told it I wanted to cancel. It kept trying to persuade me to keep my membership. I had to tell it 4 times to cancel my account before it finally would. It shouldn't be that hard to cancel. I'm not pleased. I won't ever be reactivating my account.
I needed a dozen go go boots of various sizes for a high school show but the funds weren't approved until less than two weeks before opening night. I joined JustFab in desperation and even though expedited shipping wasn't available for my order they arrived earlier than predicted and were the highlight of the show! Much better quality than the other white boots we had on hand too! Thank you, JustFab
Hi, I was so excited to receive my Jean outerwear, pink dress, and 2 pairs of shoes. One pair of Shoes worked out, but the other pair feels way too tight and the clothes just don't look right. Very bad fit in the shoulders for the jeans outfit are very low and make it look very poorly fitted. How do I do a return? Thanks
Hello Kristin,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
Items are not true to size, they run way smaller
If you forget to "skip the month" they charge you $49.99 which turns into Reward/VIP credits. Then you buy an item for 1 credit, but NOTHING is worth the value of the $49.99 you paid. The money should just sit as a $49.99 credit, not as 1 VIP credit. Then after a certain amount of time, the credit expires if you don't use it! I finally just ordered something to use up the credits before they expire, but what I ordered ended up being VERY cheap & not worth a fraction of what I paid in "credits". In addition, you have to pay a large "fee" when you place your order. This company is the worst & I would definitely NOT recommend anyone shopping with them.
Hello Dana,
We're sorry for your frustration with sizing, pricing, and the Reward/VIP credits. We understand how disappointing it is when items don't fit as expected and when the value of credits doesn't align with your expectations. We also hear your concerns about the charge for skipped months and the added fees at checkout. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I've been a member for a few years on and off. I have never gotten anything that I didn't instantly love. If I am complimented on something, I can't wait to tell them... Thanks, I got it at JustFab! I just spent 3 credits and spent last week and currently this week, wearing everything I got in so many ways! Thank you so much for always having quality products that are easy to say yes to. XO
I recently found this site and while back when shopping for my then-girlfriend and Family. My Father and Mother and two Baby Nieces LOVED the shoes and clothes I bought them and the ones I've bought for myself as well. I pay a monthly fee for their VIP PROGRAM and it's not bad considering what they actually really do give you in return but to mention the SUPER SALES THEY HAVE CONTINUALLY. I will definitely still continue to buy from here in the near future. Thank you JUSTFAB🏆🏆🏆🏆🏆👍👍👍👍🔥🔥🔥🔥🔥💯💯💯💯💯
The service here is wonderful as usual, I haven't shopped here in over a year and it seems like I never left. Quality is great, customer service was kind and courteous when dealing with my concerns. This is what I've always experienced here. Love it.
I had heard great things about this brand which is why I went with this pair of shoes. Unfortunately I was miss informed because when I got them they were wayyy to small, and looked like high heel boots, when I was expecting regular boots. Very unfortunate
Hello Timothy,
That sounds like a really disappointing experience.I can totally understand your frustration with the sizing being off and the style not matching what you thought you were ordering. It's sad when you've heard good things about a brand and then have this kind of letdown. Your experience will help us improve our product descriptions and sizing information to prevent similar issues in the future. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Sent my orders to a different address and they helped me resolve the issue the same day. This was a great experience
Had some built up credit and decided to update my daughters and my own Spring and Summer shoes! A little early perhaps but who can miss a great sale! We are currently enjoying them!
Great offer! Got boots for 5 people for less than 100.00! Loved the selection and the super fast delivery!
I had ordered a pair of boots, and they got lost in the mail or stolen, and they jumped right in and sent me another pair, no extra charge. My original ordered pair was out of stock but I just received my new pair and they are great. Highly recommend this company, just for customer service alone. The shoes are great too
My overall experience with JustFab is negative due to their business model. I need to action something every month to not pay. And then I forget; and pay. And then they have my credits that I paid for expire. So I end up paying for nothing. It's extremely disappointing and frustrating.
Hello Mandy,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our credit system and VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I love the feel and look of this top. It's lightweight but nice for cool weather. The sheen is beautiful. I wish Just Fab had more items like this. Love!
I ordered 2 pairs of shoes, 1 for me and 1 for my daughter. In my shoes. On the left foot. The insole lining was installed crooked. So now when I walk, I can feel the edge of the insole all the way down my foot. My daughter's boots are so cheaply crafted she can't wear them without pain.
Hello Wade,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the shoes that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrew,
It is with great regret that we received your feedback regarding the VIP cancelation process. I completely understand how frustrating that must have been. Canceling a membership should be a straightforward process, not one that feels like a battle with a chatbot. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia