Overview
JustFab has a rating of 3.5 stars from 10,371 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
I received children's shoes and a pair of shoes that were too small for my foot. Anyway called get thinks straighten out. Trying to get the shipping label, I had emailed to my PC. Customer service did help me.
My package never arrived my house. It got damaged on the way and I told this just fab, but still no answer
Hello Venetia,
Thank you for writing us a review. We're so sorry to hear your package was damaged during shipping and that you haven't received a response yet. That's definitely not the experience we want you to have. Your order and your time matter to us, and we want to make this right as quickly as possible. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I am always satisfied with my purchases. Since 2018, I never complained about any items, delivery issues or products' quality. The representative is always there to answer your questions and gives you a positive response.
Thank you JustFab
The shoes are so comfortable and durable. I will definitely be getting them in other colors. Only problem is they don't have much arch support. But with an insert they are great.
These shoes are not made for 5-7 school/ work hour days. By the time I got to about 2 hours, my feet felt exhausted from using more pressure and energy to walk a moderate pace, than any other shoe I own. It felt as if I was stepping in snow with low rise sneakers.
Hello Iva,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
I bought a pair for me and my daughter in law. I should have checked for WODE for myself but she has very narrow feet and she cannot get her foot in. Way too tight. First time I was ever disappointed with a purchase from JustFab
Hello Tina,
We're sorry to hear that the fit of the shoes didn't work out for either you or your daughter-in-law. We understand how disappointing it is to look forward to something—especially when it's a gift—only to find the sizing doesn't meet expectations. It's frustrating when shoes feel too tight, particularly when there isn't a wide width option available. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I bought 2 dresses that were on a 2 for 1 credit deal. The dresses definitely look nice. But one of them is slightly see through, even though I love the color and the fabric. It's still not hot enough to wear them but but I'm wondering if I'll need to wear something underneath to hide my underwear.
Other than that, experience was quite pleasant
First time to order with the site and sometimes I feel like it's iffy as to whether the product will look like you expected or arrive without any issues. I was pleasantly surprised my product arrived promptly and looked and fit just as hoped for!
I used to order from just fab years ago and all the shoes i ordered came with shoe boxes. I just ordered about 5 pairs and none came with boxes. The packaging was ripped and thankfully none of the shoes fell out. I gave 4 stars only because my daughter loved her shoes. Only reason it has 4 stars.
Boots are very comfortable n I like the style of them n trust me I'm going to refer my friends n family. Thank you so much.
I placed my order over 2 weeks ago and have yet to receive my package. They said it would take 6-10 business days but the status of my package never changed
Hello Victoria,
Thank you for reaching out, and we're truly sorry that your order hasn't arrived yet. We understand how frustrating this must be, especially when you were expecting it to be delivered within the stated business days. We know how important it is to receive your order in a timely manner, and we regret any delay and any inconvenience it has caused. We will send you a private message right away to address this promptly.
Best,
Allison
Justfab has a lot of cute shoes however it is hard to order from the site because a lot of the time the sizing differs greatly. Some are too narrow, some fit just right and some would need a whole new size to begin with. For this reason it makes ordering hard and even frustrating when ordering items that cannot not be returned because you take a gamble of if they will fit or not. 2 out of the 4 pairs I ordered didn't fit and cannot be returned.
Every time I order it mentions it takes 6 to 10 days to receive, but it looks like its purposely slowed down. They email you saying the package is on its way but takes 3 days to leave their warehouse, and it seems like it sits in locations longer then it should. Again making sure not to deliver before like 8 or 9 days. Plus their tracking service is horrible, it never matched and doesn't update in real time. Again this isn't a one time issue its every time I ordered. That's why I don't order often.
Hello Florence,
We're sorry for the frustration with shipping delays and tracking accuracy. We understand how disappointing it is when an order takes longer than expected, especially when tracking updates don't align with real-time movement. While shipping estimates account for processing and transit times, we recognize that delays and inconsistencies in tracking can make the experience even more frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I ordered a pair of boots and they didn't fit right, from the length/width of the boot, to the part that goes on your legs. It was pinching as I walked. So I returned those. I also ordered a pair of clogs, which are not very comfortable, I'm going to try and find something to make them softer--im going to give those shoes a try, but the boots were not gonna work for me. I've always ordered boots and have only had a few problems.
Hello Melissa,
I'm sorry to hear the boots didn't work out at all! I understand the disappointment of having to return them after looking forward to them. It sounds like the clogs aren't ideal either, though I appreciate you're willing to give them a try with some added cushioning. I'll definitely pass along your feedback to the appropriate teams about the fit issues you experienced with this particular pair. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
The shoes looked nice with a good color. Unfortunately, the quality wasn't so good. During the first day of wear, it started to rub/cut near the back of the foot and ripped the skin. It was painful. This doesn't usually happen with a good quality shoe. Wouldn't recommend.
Hello Chris,
Thank you for writing us a review and we're so sorry to hear about your experience. That sounds incredibly uncomfortable, and it's definitely not the kind of quality or fit we want you to experience with our shoes. We really appreciate you sharing this feedback, and we take it seriously. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
I was a little nervous about ordering shoes online. I like to try every shoe on in person, but the offer I received made me jump. I ordered... the shoes are perfect as I'm on my feet all day long in sales. Thank you for the great fit!
I have ordered at least 15 pairs of shoes within 2 months and I have never had as much trouble with delivery EVER! I am still waiting on 2 pairs of shoes it has been a month 1/2. I'm very upset and disappointed, I will not order from here again.
Hello Lashawnda,
We're sorry for the ongoing frustration with delivery delays. We appreciate your support and are glad you love the shoes, but we understand how disappointing it is to experience so many shipping issues—especially when you've placed multiple orders. Waiting this long for your shoes isn't the experience we want for our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I've been trying to buy a pair of rain boots that I liked, but I every time I order them in size 8, they send me a size 9! It happened already 4 times and even tho I talked to customer service, I am still getting the wrong size. At this point, I decided to give up and just find something else, but I don't understand why they keep sending the wrong size!
Hello Stefany,
We're sorry for the repeated frustration of receiving the wrong size boots despite your efforts to get this resolved. We understand how disappointing it is to place multiple orders and still not receive the size you wanted. This isn't the experience we want for our members, and we appreciate you bringing it to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have been ordering from Just Fab for years and have usually been satisfied. I am frustrated that I now can't order certain items because they don't have shipping arrangements for Canada. I called customer service about it last October and was told that it should be fixed by December. Well, I still cannot order certain items for the same reason. Other than that I enjoy my purchases.
I bought done boots for mundane girls and they loved them. The fit colour and style were great. I also bought a duffel bag and was surprised by how large it was. It will easily accommodate everything I need when I travel
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victoria,
I'm truly sorry to hear about your recent experience with your order and our Member Services team, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad