This chain is horrible. They say they shipped your items,when you go to the store to pick it up it's never even been shipped! Today my item was refunded and shipped back. I didn't even know it was there. I can't call my local store because they don't get my call it goes elsewhere to a customer service department, who can't tell me what's in the store. Since they don't actually fulfill the order you made your items sell out and can't be replaced! Ridiculous! When I placed my order, it said the next day my item was in at my store. I thought maybe it was sold from store stock but no. They said they have nothing for me. It's never been shipped! I have not shopped with them in years. They are going to go out of business like this. I plan to cut ties fully and pay off my mother's credit card so we NEVER do business with them again.UPDATE: In store manager Carrie called to let me know she saw my name on a package. I went in and got my items. She is a positive for this company, they are lucky to have her.

DO NOT ORDER FROM HERE! Horrible customer service and supposedly there's no way to speak to management. I have been shopping here for years and spent thousands but it doesn't matter. I put in an order and saw that it wouldn't arrive for two weeks despite saying 3-5 business days delivery. It wasn't even shipped out yet so I wanted to cancel but was told that I could not. After waiting for 51 minutes, despite the initial 15 minute estimate, Kourtney in care team was rude and not helpful whatsoever. She claimed there was no way to contact management about customer service or slow shipping and would only give me the number from the website. She used capital letters to imply yelling at me in the chat, got the order date incorrect, and had an attitude the entire time.

I bought a sweater which I was so excited about the color and eager to wear, but it had pulled threads, after one was has a hole in it.

I usually am very pleased to shop in Maurices, but I had a negative experience at the one located in Marion, IN yesterday. At least twice, the associate basically inferred that I was overweight, which is not helpful at all, but hurtful. I will not be going back to that store.

My order was supposed to be delivered January 5th, had called 3 times and still waiting on it, every time same response, item on his way but when tracking label not found!
Right now I'm
Waiting for a supervisor to see what can be done
Guest what? Item was reordered and need to wait another week for it

Buyer beware! Do not get a Maurice's credit card. The bank they deal with, Conmity, took over $300 from my credit card erroneously twice! I made a payment online of $30 and got charged over $300. It was corrected overnight once but it happened again in the same month and now Maurice's says "sorry, it'll take 5 to 10 business days for me to have access to my funds. It's a scam! All I got from a manager from Maurices' is sorry. I live on social security and need access to my funds but instead I have an overdraft. I will never deal with Maurices Clothing again!

I took my wife to maurices just to check it out. The employees greeted us with a Welcome to maurices. Being a man I though it was going to be one of those days. The employees made it a joyful experience. Thanks guys

Just wish their jeans would Hold up an not Rip or Tear within a few Months. I bought my Jeans in October of 2023, an the Belt Loops already tore off, now the Thighs are Tearing already and I've only had them for 4 months.

They need to do better on their Quality of Jeans. Instead of making them so Cheap.

I have a pair of Torrid jeans that are a
Starting to tear after 4yrs of having them.

I placed my first ordered at mauruces.com. Added two sweaters since they were on sale since I was ordering the jeans. At no point during checkout was I informed the the pants were out of stock or backordered. They charged my card the full amount. I went to check status today, and the jeans show 0 quantity. Contacted customer service. Was told pants on backorder. No date for when the pants will be in stock. Asked to cancel the tops since I wasn't informed. Representative refused. Asked if they could refund the pants, which I have no idea when they will be coming. Representative refused and offered me a coupon. Absolutely ridiculous. This is my first and last time shopping here. I'll be returning anything that arrives if it ever comes.

Purchased the boots 11/10/21, wore them to work in a professional indoor setting 1-3 times per week (approx). They wore out, heel busted on 1/29/22. They didn't even last 3 months!
I ordered easily enough, received product quickly, price seemed affordable enough until I realized the product was junk. Love their stores, very displeased! No place to even leave a review of product on the website, so I emailed instead.:-(

Asked an employee about some underwear on display and she told me she just clocked and does not know anything about the items. She didn't even direct me to another employee on the clock, she just casually walked away. I understand she checked out and might have places to be but I would've understood if she called someone else's attention to my enquiries. What made it worse, I'm visiting from Jamaica and is always checking out their website only to come in person and be disappointed by the first employee I met.

Received my order 5 weeks after placing order and items were both damaged, had holes in both sweater and they don't want to refund me, offered me 5 $ discount for damages. Also, Items in pictures are not at all the same in real life so don't get fooled by their great pics!

I love the store but I would not order online if you are depending on the item as a gift or are on any kind of time restraint. I ordered my items (which were supposed to be Christmas gifts, needed for this Sunday), on 11-22, which should have been plenty of time. I have tracked my items being shipped all over the place; close to me & then shipped farther away, about 3 times; each time my delivery date getting pushed off. When I called customer service to report this, they showed little care or enthusiasm in helping me. And now my items are out of stock. Who knows if the package will ever make it? But even if it does, it will be too late for what I needed it for anyway. Therefor 1 star because that's the lowest option. Not a happy customer.

Been shopping at Maurice's for a while now as it was pretty much the only store I could find that had jeans that fit me perfectly. A few days ago I purchased 4 pairs online. When they arrived and tried on they were so small. Took my Jean's to the store to exchange, the young lady helping me was very friendly and went to work pulling Jean's that were next size up and different styles. After trying on many pair I realize something is off. Nothing fits how it should and the material feels very thin and cheap. The girl helping me finally tells me they changed designer's. So needless to say I went from a happy customer of year's to now I will never shop here again. Very disappointed in the quality and fit. Maurice's should have never changed designer's.

Placed my first order with Maurices online and it will be my last. Order has been stuck in processing for almost 10 days. I have reached out to customer service multiple times through email and Facebook with zero response. At this point I don't even want the items any more and it would be great if I could just cancel the order so that I can buy from somewhere else but I guess I can't since they have no customer service. Two thumbs down for Maurice's!