I hope this gets to corporate:)! There are 2 younger girls who work there and I have been in this store several times in the past 10 days! These 2 young women are so knowledgeable and friendly! More so then corporate was when I had a return issue! They were so patient, professional and deserve so much credit, I wish I would have asked their names so I could include it here. I ordered online and tried on at home, they made returns a very easy experience and they are highly recommended! Maurices has cute clothes and good sales.

I ordered some women's tops but received two little girls size 8 sweaters the store refused to help me return. I called customer service who said they issued a return but it has never come. Terrible customer service and stealing from a customer!

I've always loved Maurices clothing and my in store experiences have always been great! The girls at my local store always give me the best customer service! I don't shop online very much, but when I do I've never had an issue! It sucks that so many others have had bad online orders go missing or what not, but I'm sure the company is working on it! Will always shop Maurices!

I bought a sweater which I was so excited about the color and eager to wear, but it had pulled threads, after one was has a hole in it.

I love the clothes at Maurice's. Unfortunately, the service at the store in windsor, on is terrible! They don't tell you about specials, check on you in the dressing room, I feel like I'm interrupting conversations to get some help! With the new points system, I've given my email address 3 times and have yet to receive my points, after spending quite a bit of money there. I as well work in retail and know that if WE treated our customers this way, no one would come back. A little more coaching is needed I believe.

When shopping in your stores in Canada the store clerks are always saying if you don't see it in the store just order your size on line. Never once did they mention that you pay for shipping as well as duty on Canadian orders. There is only one web site. Also it would be nice to know that when placing an order wether or not the item is no longer available. Instead of being told two days later and order has been shipped. Not impressed with my first experience in dealing with this company.

Today, 2/18/22 I received a e-mail from Maurices Upper Management they apologized and refunded me all the shipping fees from several items my daughter ordered (3) plus a $35.00 gift card. I appreciate the gesture but it's water under the bridge at this point. I chatted with representatives pertaining to this problem which took a great deal of my time over (20 min.) nothing was done until I e-mailed Upper Management. Remember, if you don't receive respect or understanding from the employee(s) contact Upper Management, they are concerned with the bottom line which is a happy customer which means money being spent. Due to the response from Management I increased the review to three (3) stars but, my daughter cannot order from them going forward.

So I have a Maurice' s card. I was in the local store today and was told that if I purchased $100 in items, I would get $40 off. Sounds good, although I only went in for leggings. Got some work shirts, etc. Total cost, $110. Used my card and got 10% off automatically. New total, $99. So now, they won't give me the $40 off. Buy something small she said, it's basically free. No, it's not. Walked out of the store. They lost $110 over $1.

So I don't know why they have such low ratings. I'm pretty picky and order a a lot of stuff online. I'm not gonna say everything size wise was perfect but pretty true to size. I've had a pair of Jean shorts from maurices for over 2 years and I wear them a ton! I ordered about 20 things and happy to say I'm only going to return a few. If you want good clothing for a great price I'd say try them!

August 27: I ordered 3 items on-line and promptly received them Sept 1. The quality was good, but they did not fit well.
Sept 6: Return started
Sept 12: Maurices confirmed return receipt and promised prompt refund to original payment method. Oct 3: Refund was finally issued to my PayPal account and then was immediately cancelled/voided.
Oct 6: I emailed Maurices regarding the status of my return but never received reply.
Oct 13: I called their Customer Service and was told they were unable to refund to PayPal and would I like a store credit or a check. When I asked for ETA on a check I was told 6-8 weeks or longer. I said no to both options.
My agreement with Maurices was to refund to my original payment method. Now I am getting the runaround. Maurice is refusing to refund my $92 as agreed on. My advise is just say no to doing business with this company.

Ordered jacket on-line. Paid with a gift card. All appeared that it went through fine and received a confirmation number and told I would receive an email confirmation. Days later there was no email confirmation so I logged in to check with my confirmation number. It said it did not exist! Then spent over a hour on hold until a real person got on the phone. "Tasha" informed me the order was cancelled. After explaining what went on and giving confirmation number I was then told they did not have the item. Sold out - yet website still said available! She then said a refund in the form of a gift card would be mailed out to me an I would receive in 5-7 days. It's been 18 days and I have received nothing! Where is my reimbursement gift card? Same place the customer service department is? Lost in space! Horrible company.