Ordered jacket on-line. Paid with a gift card. All appeared that it went through fine and received a confirmation number and told I would receive an email confirmation. Days later there was no email confirmation so I logged in to check with my confirmation number. It said it did not exist! Then spent over a hour on hold until a real person got on the phone. "Tasha" informed me the order was cancelled. After explaining what went on and giving confirmation number I was then told they did not have the item. Sold out - yet website still said available! She then said a refund in the form of a gift card would be mailed out to me an I would receive in 5-7 days. It's been 18 days and I have received nothing! Where is my reimbursement gift card? Same place the customer service department is? Lost in space! Horrible company.

I was in Kansas City and decided to try the Maurices in the ward parkway mall. The customer service was AWFUL. They didn't greet me when I came in but as soon as a caucasian women came inside they walked up to her, greeted her, and told her about the sells. The store manager was a total $#*! and didn't speak to me or show me any attention until she saw me with some items in my hand, however the associate working was the only one to get me a fitting room. The manager added things I didn't ask for in my room and continued to harass me in my fitting room. I don't know if she was racist or not but I ended up not buying anything. I didn't remember her name exactly it started with a T though. Just a warning for any Kansas City women visiting the store... Don't the management team is $#*!ty and the clothes are WAY over priced. I would have complained on their website but you have to buy something to even give them feedback on their service. That should tell you what kind of store they are.

Made a purchase from Maurices back in December 2016, never received a statement. Moved in April 2017 and updated my address by phone, information did not update in their computer. Maurices Customer Service never tried to contact me by phone, & my account went to collections with interest accruing at a rate of 27.99%/mo. I was charged $268.81 in interest fees. I contacted Maurices, got no where, contacted collections agency and have pleaded with them that I am willing to pay part but not all because I didn't know about this but I have been told that I am responsible for all. Never will I buy anything ever again from Maurices and will urge all my friends to not shop there. Worse customer service ever! They do not even deserve a 1 star but I have to give them a rating!

Ordered 3 pairs of jeans online Dec 11.
One pair immediately said ready for pickup, the other two pairs had to be shipped. By the time the other two pairs said ready for pick up the first pair had been "picked up" already. Ive emailed and called and when I picked up my other two pairs the store associates tell me there is nothing they can do at store level.

Bought a pair of $100 jeans online. Didn't fit, sent back using UPS 2 day air. It has been 13 days, and according to the tracking number it was delivered 2 days from when I shipped it. I have inquired about the returned order 3 times now. Each rep says something different about the turn around time. So, pretty much you have the damn package sitting in a bin some where, waiting till the absolute last minute to even begin processing the return. WTF?!?!? MAURICES hire more competent people! I will never shop at this store online.

I contacted customer service after waiting 2 weeks for my package/order to be shipped. It was marked as shipped, finally, but 5 days later had no updates in tracking, stating it hadn't been picked up. They were very unhelpful, to a point of being rude. The agent took no responsibility, didn't offer to help, and assured me it should be "picked up" by shipper in the next week. That's 3 weeks just to get something shipped. My order had 2 items, not rocket science as far as I'm concerned!

I like shopping at Maurices and find a lot of unique items. My biggest complaint is waiting two weeks for my order to ship, then getting an email stating that it is canceled due to unavailable inventory or unforeseen circumstances. I just ordered a sweatshirt I really liked and had this happen again. This is the third time it's happened in less than a year. Very disappointing.

I like the fact of buying things online since the stores around me don't have much of a selection. I don't like that when your shopping on their website and things are taken out of your cart before you have a chance to even checkout. Really frustrating! Tonight I bought off of there. Didn't get the free shipping like I was suppose to and I was over 50.00. While I was in the middle of checking out and updating my information etc. stuff was removed from my cart again. I didn't realize it til after I submitted my order. Not really happy right now with them and I think I will be shopping elsewhere.

Jeans were on sale for $19.95.
Then it subtotaled. Why? To 29?
Then added shipping and tax
The total out of pocket for $19.95 jeans were suddenly
$40.00. I did not press order. This didn't add up.