The bill was paid in full, 6 days early, in the store. The next credit card statement included interest and a $30 late fee. After spending hours on the phone, successive representatives with poor English skills denied that any payment had been made because they had no record of it. Bank statement confirmed payment was made (check cashed). A call to the store confirmed their record of the payment (I have the receipt and offered to provide it to the credit card rep). The store rep called the credit card dept. (3-way call) but they would not listen to her either! Not sure how to deal with such blind ineptitude.

I rate this store a 5 star because I know retail inside and out. I'm a 22 year old woman and I am 5'11". Fairly tall for a woman. I am always confident in the fact that I know I can go to Maurices when I need to shop for new jeans. I'm very picky about the style and fit of my jeans. Here, I can find jeans that are actually long enough and slim enough. And if they don't have something I like, I can order them. And they're at great prices. Also, no matter what store I go into, the staffing there is always so nice and helpful. I had one employee practically throwing clothing into my changing room to help my find new work clothes. She helped me find over $400 worth of clothes that I just loved. Keep up the good work!

First time I shopped here bought a pair of shoes nov 30th still yet to get them annoyed, order another pair the other day for secret Santa I said ill make i get them asap this time. Was thrilled got them today box said 9 1/2 these damn shoes are 8 1/2 and I'm missing the jewelry to go with this! So I reached out to customer service took 2 hrs to contact someone and the first pair of shoes have yet been sent out and they will not refund me! The proof is in the pictures! Can someone please tell me if I'm wrong? What happend to making customers happy and wanting them to come back maurices will be out of business soon if they keep it up... they have great deals and I love there products but they don't care about the customers

They have lost 3 of my returns. I e-mailed them with the tracking info and they can't locate the returns. I ended up getting my refund with a request. I am waiting now for another return I made a month ago. The service rep told me I cant do online returns because someone must be stealing my packages? I give them the tracking and it shows delivered. How is that someone stealing them? The worst customer service and return department ever!

I bought two gift cards at Christmas each for the amount of $75.00. One card had $75 on it the other showed $0 balance. Two times I tried to get it corrected. They tell me the gift card I have is not the right one. So I'm out the $75.00. Well my daughter didn't get to use her gift card I got her for Christmas. I believe some one loaded the card and kept it or gave it to someone else. So I'm out the $75.00' Nice little thing they got going on. Heck every time I order anything it is on back order or not in stock. How do you sell something you don't have. I know use a gift card and you still pay for it. So good luck buying gift cards online.

I've always bought jeans at Maurices. This time I went in and the same size, same name of the jean didn't fit. My old pairs that have been washed hundreds of times fit in yet new jeans were too tight and couldn't even get them on. Went ahead and bought the next size up after trying on and they do look okay in the mirror but fit is awful.
Too loose an hour after being at work and saggy baggy. Feel like a grandma in them. Will try to return them.

I ordered a pair of boots for my daughter on November 15, on December 1 I still had not received them, was on hold with company 3 different times for hours, to find out they had lost my order. At the advice of a representative, I reordered them, with 2 day shipping which I paid extra for. I still have not received boots, have been on hold for 2 hours, still have not talked to anyone. I can not track my order due to a problem in maurices system when you pay with PayPal. This is a poorly run company that I would not recommend to anyone, nor will I ever do business with again

Eric literally gave me the best customer service and beyond, I've had the pleasure of experiencing, the past couple of years. He gave me an honest opinion on the blazer I purchased. He spent the time with me too decide if it was me or not (it totally was) he then helped me with the size and a matching shirt. His personality was one of the best I've come across in a good while and cares about fashion. Thank you Eric you are amazing

I ordered online June 6; was emailed June 7 that my order was on the way via UPS 5-7 day shipping (even thought their shipping policy is 7-10 business days). When I tried tracking the order, the shipment never showed up (only the label had been printed). I tried calling and emailing but kept getting the same story, "you are still in the 10-day window". I tried explaining that my card had been charged (June 7) but my package was still sitting in the warehouse.

I finally hit the end of my 10-day window today and was told my items were never picked up by UPS (which I told me several times) and that they would issue a refund and reorder my items. However, when the CS rep returned to the phone she informed me that 3 of my 6 items were no longer available (no sh!%).

I told her to just issue a refund and that I would shop elsewhere in the future.

I have got clothes from Maurices for many many years. I have given this company thousands of dollars a year in the amount of clothes that I buy from them. It has only been recently in the last year to year-and-a-half that every pair of jeans that I have bought and from Maurices that are the Maurices brand have fallen apart or given out in the leg thigh area. Your jeans material quality has dropped significantly. And I just wanted you to know that I have noticed the difference. If you're going to change the quality of your product the prices need to reflect that. So at this point in time I will no longer be buying jeans from you guys especially if I'm spending $40 on a pair of pants that after 6 months of wearing them completely gives out.

I love the clothes from Maurices and I shop our local store and online often. Recently I ordered a pair of pants and was very excited to get them. I received an email that said my order had been cancelled with no explanation. I chatted with a representative who apologized, said it was a computer glitch and asked me to call the care team to get the item reordered with free expedited shipping. I did and they were great. The item was reordered, I got 15% off plus free next day shipping. I couldn't ask for better service. I will definitely keep shopping at Maurices.

I recently purchased 3 tops. I have received 2 of the 3 and one of them had a clearance tag on it. I was charged $19.78 for one of the tops online and it was sent to me with a clearance tag on it for $7.98. They are blatantly taking advantage of the online shoppers. We trust that you are honest and reputable and when you think we aren't looking you take money out of our pocket! I WAS a loyal long term customer but once I have spent my gift cards I will not longer be a customer. I'm super disappointed, I loved your clothing! Try harder to be better than your current practices!

I used to absolutely love Maurices! It was my goto store being plus sized. They had tons of variety and cute styles for plus styles, whereas lots of other stores have the plus size looking like granny clothes. But ever since they did the huge store redecoration and made the plus size section less than half, it's just disappointing! Used to they had the same styles for plus as the regular, now they don't. Used to I'd have 5 or more different choices I wanted and now it's maybe one. I usually leave the store disappointed! I haven't tried online because I prefer to spend money in person. Also I'm just so so tired of the flowy pilgrim 70s shirts. Can we actually have cute styles again? Don't advertise in variety of sizes and styles BS when it's limited for sure!