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1 Review by Bonnie

Maurices

Maurices

6/19/18

I ordered online June 6; was emailed June 7 that my order was on the way via UPS 5-7 day shipping (even thought their shipping policy is 7-10 business days). When I tried tracking the order, the shipment never showed up (only the label had been printed). I tried calling and emailing but kept getting the same story, "you are still in the 10-day window". I tried explaining that my card had been charged (June 7) but my package was still sitting in the warehouse.

I finally hit the end of my 10-day window today and was told my items were never picked up by UPS (which I told me several times) and that they would issue a refund and reorder my items. However, when the CS rep returned to the phone she informed me that 3 of my 6 items were no longer available (no sh!%).

I told her to just issue a refund and that I would shop elsewhere in the future.

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