T N.

I subscribed for a 12-month prepaid plan in March 2023. The first few months were fine. Although I was not too satisfied with their snacks, at least I received them. The July box never came. The customer services were terrible. They don't care about customer at all. They said they shipped and provided a tracking # that I couldn't track. After that incident, I decided to let it go and waited till the prepaid plan end. But the worst didn't happen yet. March 15,2024, I got an invoice saying I paid $540 for next year. Their website says Billed annual. Cancel anytime, but it's not true. This company auto renewed and took my money via PayPal without my authorization. I emailed them right away and they refused to refund me even they have not shipped any boxes yet. They said they still ship 12 boxes to me every month since I paid already. They said I couldn't cancel when I subscribed. I'm working with PayPal trying to get my money back.