How easy is it to get a hold of customer service at TokyoTreat?

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How easy is it to get a hold of customer service at TokyoTreat?

asked by Paul X. on 1/31/20

6 Answers

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Sarah R. on 7/29/20 · Answer 1 · 2020-07-29T06:44Z

Sarah R.

on 7/29/20

If you just want automated messages then fine. If you want proper answers impossible.

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Marc S. on 7/21/20 · Answer 2 · 2020-07-21T12:27Z

Marc S.

on 7/21/20

Very difficult, as well as pointless. They have various ways of contacting them, but often ignore them. Once you contact them, they will lie to you repeatedly.

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Alan S. on 5/12/20 · Answer 3 · 2020-05-12T11:44Z

Alan S.

on 5/12/20

Easy, but don't expect them to actually be helpful. You'll just get one of the same five robot responses over and over.

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Janna L. on 4/27/20 · Answer 4 · 2020-04-27T10:55Z

Janna L.

on 4/27/20

It's not. Their website is designed to discourage you from submitting any sort of support ticket.

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Tom T. on 3/11/20 · Answer 5 · 2020-03-11T11:45Z

Tom T.

on 3/11/20

Quite easy - they respond in "up to 72 hours" (in my experience, under 24 hours even). However, the answers are often just pre-canned responses, they don't necessarily actually read the issues, and are likely to just close tickets with no real resolution

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Isaac G. on 1/31/20 · Answer 6 · 2020-01-31T02:36Z

Isaac G.

on 1/31/20

It's not too hard, but the answer times may vary depending on when you contact them

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