TokyoTreat has a rating of 3.9 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TokyoTreat most frequently mention subscription box, japanese snacks, and new things. TokyoTreat ranks 11th among Subscription Shopping sites.
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I love these snacks! My favorite are the Matcha Kitkats keep up the good work and I can't wait for the Halloween box!
In 2022, I gave each of my 3 children a year's subscription to Sakuaraco (a branch of TokyoTreat Ltd. In December 2023, TokyoTreat Ltd. renewed my children's subscriptions without my permission and charged me $1,620 ($540 for each subscription). I have protested the charge, but TokyoTreat Ltd. says that their "system" will not allow a refund once it has been charged. THIS IS OUTRAGEOUS, and potential customers should be aware that this company is no better than a common thief.
I love these snacks! My favorite are the Matcha Kitkats keep up the good work and I can't wait for the Halloween box!
It's almost perfect! The only thing I wish I could change is the shipping method. It's express only so I can't get lower cost shipping even though I'm totally okay with waiting.
But the contents of the box and the customer support are absolutely top notch. Huge fan and I won't be stopping my subscription anytime soon! If you're thinking about getting it just do it. It's absolutely worth it when you open up your box to all those yummy goodies! :)
Tip for consumers:
The only thing I’m not happy with is that I’m forced to only use one shipping method. The most expensive kind. Other than that this is perfect. The snacks are always quality and typically my box gets here earlier than the expected date by a few days.
Products used:
TokyoTreat premium box
My premium box came super fast during holidays time, and had some awesome treats that I wish I could get more of!
Every month has a different theme that makes you wonder "what am I gonna get this time?" Some tidbits are revealed beforehand, but everything else you only discover after opening your box.
In 2022, I gave each of my 3 children a year's subscription to Sakuaraco (a branch of TokyoTreat Ltd. In December 2023, TokyoTreat Ltd. renewed my children's subscriptions without my permission and charged me $1,620 ($540 for each subscription). I have protested the charge, but TokyoTreat Ltd. says that their "system" will not allow a refund once it has been charged. THIS IS OUTRAGEOUS, and potential customers should be aware that this company is no better than a common thief.
Great delivery time. Great treats. Thank you for the hard work. Don't plan to unsubscribe in the near future.
Highly affordable subscription with a good variety of snacks each month. Lots of fun to be able to try new items and flavors.
There are lots of nice food in this box and they even put two minute ramen noodles it makes you feel like you're in japan
Products used:
Tokyo treat
Lots of fun and tasty snacks that I'd never get to try here in Wisconsin. Stuck at home but get to taste some of Japan
Great selections every month with fast shipping. Fast shipping. My favourite item for April is the Sakura Ramune drink.
I subscribed after a trip to Tokyo - my children enjoyed the snacks I brought back, so I thought it would be fun to recreate the experience monthly. The boxes get repetitive fast. They find a way to make any snack fit into any theme,
"These crackers are round, like Christmas ornaments."
"The cracker's round shape reminds us of Halloween pumpkins."
I made the mistake of subscribing for a year and not deselecting 'Auto-renew.' After I saw a $540 charge on my AMEX for renewal, I canceled but was informed that I would not be refunded. On the plus side, I'll be receiving the same snacks every month until 2025. Looking forward to getting round crackers that remind Tokyo Treat of Easter Eggs in March.
Really nice Japanese treat subscription box. The site is easy to use with lots of interactive content for subscribers to interact with. Most definitely recommend checking out this treat box especially if you love trying snacks from other countries.
Love everything in the boxes I get! Plus they're a great company that makes sure their customers are happy!
Fairly large array of items (at least with the premium box), but mostly just sweets; Lacks the variety of competing services like Bokksu. If you're really into candy that might be fine, though it does get a bit repetitive.
The monthly theme and little bits of Japanese culture are kinda cute.
The biggest con is that it feels a bit like... well, a con.
They really go out of their way to obscure the auto-renewal of the subscription and keep it in fine print, give no option to opt out of it, and provide no reminders until the next payment has been processed. Also, of course, no refunds once the payment has been made, even if the payment is for multiple months and none of them have actually shipped yet.
When opening a ticket with their support system, one of the main answers that automatically pops up is exactly about this, stating only that they don't give refunds. So, you can tell this is an issue that happens to a lot of customers, who end up paying hundreds of dollars unintentionally. Not surprising, since the company clearly made intentional design choices to encourage these kinds of "accidents".
On top of that, they offer rewards for giving them reviews, hoping to drown out the complaints they get for their poor customer service with even_more_ shady manipulation.
In my book, honest business practices are more important than any specific product (especially considering the quality of the product isn't exceptional either, and arguably worse than their competitors), which is the main cause for the low score.
Tip for consumers:
Make sure you know what you're signing up for: subscriptions auto-renew with no warning and no refunds if you forget to cancel.
Products used:
The January, February, and March boxes
Hi, have just loved all the packages I have received: D At first you were a little worried when you read some had not received the packages. But has always received all the packages and is super happy. They are always just as nice to write and ask question to.
This box is awesome! It is jam packed with delicious treats! You will not be disappointed in this subscription
If you want a little bit of Japan in your home, this is the perfect way. There's a bit for everyone: sweet, salty, sour and even bitter, there's a lot to enjoy. I recommend it all the way!
While we can't go anywhere in these times of Covid, eat least our taste senses can! The Kitkats specially where unique!
You get full sized items of real Japanese treats and snacks! They're way bigger and way more than I expected. I love that there's always a drink in the premium box as well to really get a spectrum of all the flavors that are popular in Japan. And that we can never get any of these flavors outside Japan
Caution! This service is deceptive and fraudulent. Beware before making any transactions, as they engage in dishonest practices and can't be trusted.