• TokyoTreat

TokyoTreat

Overview

TokyoTreat has a rating of 4.4 stars from 720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TokyoTreat most frequently mention subscription box, japanese snacks, and new things. TokyoTreat ranks 10th among Subscription Shopping sites.

  • Service
    215
  • Value
    217
  • Shipping
    212
  • Returns
    99
  • Quality
    212

This company does not typically respond to reviews

Positive reviews (last 12 months): 68%
Positive
17
Neutral
0
Negative
8
313
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What reviewers want you to know

Positive highlights

  • We loved the variety, we went with a premium box and it was well worth it!
  • Very nice subscription box and love that it has a booklet with everything in it and shows whats premium and what not.

Critical highlights

No critical highlights yet

How would you rate TokyoTreat?
Top Positive Review

“First try trying and they are so good!”

Yolanda L.
5/3/24

This is my first time trying their service and I am so amazed at how delightful they are. From traditional treats to quirky new flavors, each box is a delightful surprise. With reliable delivery, I can't wait to see my next boxes, and if they are getting better, I can see upgrading to the annual plan instead!

Top Critical Review

“TokyoTreat are THEIVES”

Barry C.
12/8/23

In 2022, I gave each of my 3 children a year's subscription to Sakuaraco (a branch of TokyoTreat Ltd. In December 2023, TokyoTreat Ltd. renewed my children's subscriptions without my permission and charged me $1,620 ($540 for each subscription). I have protested the charge, but TokyoTreat Ltd. says that their "system" will not allow a refund once it has been charged. THIS IS OUTRAGEOUS, and potential customers should be aware that this company is no better than a common thief.

Reviews (720)

Rating

Timeframe

Other

Reviews that mention popular keywords

premium box (26) subscription box (34) kit kat (27)
Thumbnail of user syruswonsey
1 review
0 helpful votes
April 5th, 2024

I love these snacks! My favorite are the Matcha Kitkats keep up the good work and I can't wait for the Halloween box!

Thumbnail of user lydial85
1 review
0 helpful votes
October 26th, 2020

Always look forward to the box every month love how it includes snacks and a drink. I would recommend trying it out.

Thumbnail of user ericac137
2 reviews
0 helpful votes
January 11th, 2020

Loving all the different items! I'm always surprised of what I get. Love thre kit kats and some pastry items in boxes!

Thumbnail of user leof138
1 review
0 helpful votes
November 17th, 2020

I love receiving my box every month. I can't wait to try the Kit Kat's every time. Also love trying all the new things every month it's like my birthday once a month

Thumbnail of user caitlinc95
1 review
0 helpful votes
December 18th, 2020

My premium box came super fast during holidays time, and had some awesome treats that I wish I could get more of!

Thumbnail of user barryc457
2 reviews
1 helpful vote
December 8th, 2023

In 2022, I gave each of my 3 children a year's subscription to Sakuaraco (a branch of TokyoTreat Ltd. In December 2023, TokyoTreat Ltd. renewed my children's subscriptions without my permission and charged me $1,620 ($540 for each subscription). I have protested the charge, but TokyoTreat Ltd. says that their "system" will not allow a refund once it has been charged. THIS IS OUTRAGEOUS, and potential customers should be aware that this company is no better than a common thief.

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Value
Shipping
Returns
Thumbnail of user adamb935
1 review
0 helpful votes
September 15th, 2020

I love it. Such strange new flavors. I will be a customer for a long time. Gotta get all the kit kats.

Thumbnail of user philipmbard
1 review
0 helpful votes
January 16th, 2024

I subscribed after a trip to Tokyo - my children enjoyed the snacks I brought back, so I thought it would be fun to recreate the experience monthly. The boxes get repetitive fast. They find a way to make any snack fit into any theme,

"These crackers are round, like Christmas ornaments."

"The cracker's round shape reminds us of Halloween pumpkins."

I made the mistake of subscribing for a year and not deselecting 'Auto-renew.' After I saw a $540 charge on my AMEX for renewal, I canceled but was informed that I would not be refunded. On the plus side, I'll be receiving the same snacks every month until 2025. Looking forward to getting round crackers that remind Tokyo Treat of Easter Eggs in March.

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Thumbnail of user roberto865
1 review
0 helpful votes
January 19th, 2021

Highly affordable subscription with a good variety of snacks each month. Lots of fun to be able to try new items and flavors.

Thumbnail of user ianh234
1 review
0 helpful votes
July 8th, 2020

Great delivery time. Great treats. Thank you for the hard work. Don't plan to unsubscribe in the near future.

Thumbnail of user juliad109
1 review
0 helpful votes
December 14th, 2019

Every month has a different theme that makes you wonder "what am I gonna get this time?" Some tidbits are revealed beforehand, but everything else you only discover after opening your box.

Thumbnail of user johns15422
1 review
0 helpful votes
March 27th, 2024

Caution! This service is deceptive and fraudulent. Beware before making any transactions, as they engage in dishonest practices and can't be trusted.

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Value
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Thumbnail of user natashab221
1 review
0 helpful votes
March 22nd, 2021

Great selections every month with fast shipping. Fast shipping. My favourite item for April is the Sakura Ramune drink.

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Value
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Thumbnail of user jenifert17
1 review
0 helpful votes
October 5th, 2020

Lots of fun and tasty snacks that I'd never get to try here in Wisconsin. Stuck at home but get to taste some of Japan

Thumbnail of user brandep2
1 review
0 helpful votes
March 5th, 2020

Really nice Japanese treat subscription box. The site is easy to use with lots of interactive content for subscribers to interact with. Most definitely recommend checking out this treat box especially if you love trying snacks from other countries.

Thumbnail of user rebekahs71
1 review
0 helpful votes
May 18th, 2020

Love everything in the boxes I get! Plus they're a great company that makes sure their customers are happy!

Thumbnail of user truel16
1 review
0 helpful votes
January 13th, 2024

I bought a package but I never received it I contacted customer support and they refused to give me a refund

Products used:
Treat package

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Value
Shipping
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Thumbnail of user tn222
1 review
0 helpful votes
March 19th, 2024

I subscribed for a 12-month prepaid plan in March 2023. The first few months were fine. Although I was not too satisfied with their snacks, at least I received them. The July box never came. The customer services were terrible. They don't care about customer at all. They said they shipped and provided a tracking # that I couldn't track. After that incident, I decided to let it go and waited till the prepaid plan end. But the worst didn't happen yet. March 15,2024, I got an invoice saying I paid $540 for next year. Their website says Billed annual. Cancel anytime, but it's not true. This company auto renewed and took my money via PayPal without my authorization. I emailed them right away and they refused to refund me even they have not shipped any boxes yet. They said they still ship 12 boxes to me every month since I paid already. They said I couldn't cancel when I subscribed. I'm working with PayPal trying to get my money back.

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Value
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Thumbnail of user kimm1543
1 review
0 helpful votes
December 19th, 2021

This box is awesome! It is jam packed with delicious treats! You will not be disappointed in this subscription

Thumbnail of user chirib
1 review
0 helpful votes
March 1st, 2020

I love tokyo treat is just amazing to taste some goodies from another part of the world... also reminds me of japan

Thumbnail of user jaspero7
2 reviews
2 helpful votes
August 25th, 2020

While we can't go anywhere in these times of Covid, eat least our taste senses can! The Kitkats specially where unique!

Thumbnail of user michellew843
1 review
0 helpful votes
August 17th, 2020

Hi, have just loved all the packages I have received: D At first you were a little worried when you read some had not received the packages. But has always received all the packages and is super happy. They are always just as nice to write and ask question to.

Thumbnail of user darielab
1 review
0 helpful votes
February 20th, 2020

If you want a little bit of Japan in your home, this is the perfect way. There's a bit for everyone: sweet, salty, sour and even bitter, there's a lot to enjoy. I recommend it all the way!

Thumbnail of user melanies531
1 review
0 helpful votes
December 1st, 2020

You get full sized items of real Japanese treats and snacks! They're way bigger and way more than I expected. I love that there's always a drink in the premium box as well to really get a spectrum of all the flavors that are popular in Japan. And that we can never get any of these flavors outside Japan

Thumbnail of user zackg38
1 review
0 helpful votes
April 13th, 2021

In my opinion I had a very good experience with tokyotreat even that I think it was my best box of Japanese sweets that I ate with the delicious refreshing drink I recommend it to the child! Thank you!

Tip for consumers:
The shipping

Products used:
The Pringles

Service
Value
Shipping
Returns
Quality

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From the business

Company Representative

Thumbnail of user tokyot
Tokyo T.
TokyoTreat
Typically does not respond to reviews
We at TokyoTreat desire to spread the love for Japanese candy & Japanese soda all over the world! To do so, we carefully craft and curate our Japanese subscription box to make sure that those who receive our Japan box feel happier every time they treat themselves to a snack! We want every bite to express the quality of Japanese snacks. Every snack you try will provide a new experience and widen your view of the Japanese snack world! So, get ready to discover Japanese snacks through limited-time and seasonal snacks that will shock your senses!

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