business logo of FabFitFun

FabFitFun

Overview

FabFitFun has a rating of 4.5 stars from 4,225 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
208
value
190
shipping
183
returns
106
quality
183
This company responds to reviews on average within 3 days
+115
How would you rate FabFitFun?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
1 helpful vote
Follow Diana G.
Unfollow Diana G.
Send Message
Share Review
Report Review

FabFitFun Customer Support
November 13, 2024

I had a chat going on with a question about my new membership and I was disconnected. I got back on chat and Fran came back online and answered my questions regarding my enrollment in a timely and knowledgeable manner. The customer support she provided was excellent and the chat option made it very easy for me to have my questions answered.

Date of experience: November 3, 2024
Jigz G. FabFitFun Rep
6 months ago

Hi Diana! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review! Xo

Idaho
1 review
1 helpful vote
Follow Larissa U.
Unfollow Larissa U.
Send Message
Share Review
Report Review

It's nice to treat myself.
July 5, 2024

Fab fit fun is something I look forward to receiving every quarter. I own two business's, I live rurally, and shopping is just something I don't have time for. FFF forces me to do some shopping. I've found some great facewashes that have given me clear skin (something I've always struggle with), and I also have nice eyelashes now because of the many serums offered over the years. I often keep my daughters in mind, as well as my sisters and close friends when I'm selecting items. It's a good boost for gift giving.

Date of experience: June 25, 2024
Emily M. FabFitFun Rep
10 months ago

Hi Larissa! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo

Texas
1 review
2 helpful votes
Follow Sydney L.
Unfollow Sydney L.
Send Message
Share Review
Report Review

Great customer service from CJ
December 9, 2024

Had one of my FabFitFun boxes stolen from my apartment and CJ was able to thoroughly walk me through the process and help me with a replacement. I am a social worker and don't make much money so I rarely spend money on things like FFF, and having CJ go out of their way to help me was so kind and really made my evening

Date of experience: November 29, 2024
Emily M. FabFitFun Rep
5 months ago

Hi Sydney! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Illinois
1 review
0 helpful votes
Follow Heather S.
Unfollow Heather S.
Send Message
Share Review
Report Review

Excellent Customer Service - Thank you!
October 31, 2024

Friendly, helpful! Went above and beyond. Thanks so much!

Date of experience: October 21, 2024
Emily M. FabFitFun Rep
6 months ago

Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Utah
1 review
1 helpful vote
Follow Shannon E.
Unfollow Shannon E.
Send Message
Share Review
Report Review

Compassionate customer service!
November 26, 2024

Jeff, a customer service representative, was friendly and compassionate. He resolved my concern in a way that created a loyal customer rather than a former customer. Thanks, Jeff!

Date of experience: November 16, 2024
Emily M. FabFitFun Rep
5 months ago

Hi Shannon! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Maine
1 review
1 helpful vote
Follow Carol S.
Unfollow Carol S.
Send Message
Share Review
Report Review

Customer service
November 29, 2024

100% of the time I've needed to reach out to customer service, FFF has always been there for me with clear information and a resolution or explanation for what I needed.

Date of experience: November 19, 2024
Emily M. FabFitFun Rep
5 months ago

Hi Carol! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Michigan
1 review
0 helpful votes
Follow Pamela H.
Unfollow Pamela H.
Send Message
Share Review
Report Review

Free gift promo
July 4, 2024

I am a former FFF member and found recently that I missed the fun! When I saw the free gift promotion for a 200.00 gift I could not resist. The opportunity to share with my friends by gifting them a 125.00 box if they choose to join.then…I get a referral bonus! Really though, I want the loot! It is quality merch. I promise to my tippy toes!

Date of experience: June 24, 2024
Emily M. FabFitFun Rep
10 months ago

Hi Pamela! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo

Texas
1 review
1 helpful vote
Follow Kay W.
Unfollow Kay W.
Send Message
Share Review
Report Review

Customer service is the best
December 8, 2024

I needed an answer as i reactivated my account. Mitch was the best! Friendly, informative, and kind. He had my answer in less than30 seconds!

Date of experience: November 28, 2024
Emily M. FabFitFun Rep
5 months ago

Hi Kay! Your feedback means a lot to us and we're happy to hear that you've had an amazing Customer Service experience with us! Thanks for the review! Xo

California
1 review
0 helpful votes
Follow Michelle D.
Unfollow Michelle D.
Send Message
Share Review
Report Review

Customers service
December 22, 2024

Great help with customer service very kind helpful and efficient.

Date of experience: December 12, 2024
Jigz G. FabFitFun Rep
4 months ago

Hi Michelle! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

Kansas
1 review
0 helpful votes
Follow Haley A.
Unfollow Haley A.
Send Message
Share Review
Report Review

I have been using fab fit fun for awhile now, and I am always very happy with the selection and it's like a fun little gift when it comes in! For the first time I had received a box that was missing 2 items, I wasn't sure how they would treat the situation but I submitted a request and got a reply almost instantly where they had set up a box with my missing items to be shipped promptly. The customer service representative I had (Jack) was extremely kind and apologetic while offering any extra help. I was really happy with my interaction and it made me like the company even more than I already did!

Date of experience: May 24, 2024
Emily M. FabFitFun Rep
11 months ago

Hi Haley! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

California
1 review
0 helpful votes
Follow Christine A.
Unfollow Christine A.
Send Message
Share Review
Report Review

Customer service
June 12, 2024

I was wondering why some items hadn't arrived. FFF got back to me so quickly and they resolved my issue. I have been a member for a few years now only pausing when my sweet husband passed away in 2022. I love FFF

Date of experience: June 2, 2024
Emily M. FabFitFun Rep
11 months ago

Hi Christine! We're sorry for your loss. Our team is working hard to meet expectations like yours and we’re happy you had a great experience with us! Xo

Texas
1 review
0 helpful votes
Follow Debie T.
Unfollow Debie T.
Send Message
Share Review
Report Review

Customer Service
December 17, 2024

Such a great experience with customer service. I hope future interactions are just as pleasant

Date of experience: December 7, 2024
Emily M. FabFitFun Rep
5 months ago

Hi Debie! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

California
1 review
2 helpful votes
Follow Mari L.
Unfollow Mari L.
Send Message
Share Review
Report Review

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Date of experience: May 19, 2024
Emily M. FabFitFun Rep
11 months ago

Hi Mari! We sent you a DM on Sitejabber on May 19 and haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!

Canada
1 review
0 helpful votes
Follow J A.
Unfollow J A.
Send Message
Share Review
Report Review

Buyer Beware
February 15, 2024

This company is unethical and the way their website is set up seems illegal. Does not tell you a total at checkout. I made for certain I clicked one box and the next day I received an email that I was registered for annual and was being charged! When I went into complain they first made it seem like there was nothing they could do even though I was certain I didn't order an annual box. In the end they did cancel but it was ONLY after I stated it was fraud and I didn't authorize the charges. I looked up reviews just now on the better business bureau and saw similar reviews with some fake seeming 5 stars pushing the 1 star ones down —- I have ordered 2 boxes in the past and had no issues but after this I would never go to this site again. Buyer beware.

Date of experience: February 15, 2024
Emily M. FabFitFun Rep
over a year old

Thank you for your rating, J! If you need any help, please send us an email at customercare@fabfitfun.com.

Colorado
3 reviews
4 helpful votes
Follow Heather S.
Unfollow Heather S.
Send Message
Share Review
Report Review

Don't waste your money!
January 23, 2024

Made the mistake of signing up for an annual subscription because of an Amex offer. Offer included $200 of bonus merchandise to sign up which in all actuality was worth less than the $5 grab bags that I used to buy at Spencer's as a kid( a pineapple ice cube tray, a plastic beach bag, a plastic pitcher, a travel mug & a pair of thigh high acrylic socks). All of the "bonus items" went straight in to the trash can. Way too much packaging and not quality items. Unfortunately, since I signed up for an annual subscription I am stuck with three more boxes whether I want them or not. Wondering if Amex can do anything for me to get out of this.

Date of experience: January 16, 2024
Emily M. FabFitFun Rep
over a year old

Hi Heather! We're so sad to hear the free gift missed the mark for you. We have forwarded your concern to our team and they have emailed you directly to your email on file. We look forward to assisting you there!

Michigan
1 review
2 helpful votes
Follow denise w.
Unfollow denise w.
Send Message
Share Review
Report Review

Gifts
December 16, 2021

My sister bought me a gift card here. Sure, you can customize your box from 20 listed items and the rest of the stuff they put in your box tis CHEAP! You are not able to returns or exchange. Don't but a giftcard from this site for anyone.

Date of experience: November 16, 2021
Ashley H. FabFitFun Rep
over a year old

Hi Denise! We are sorry you're disappointed with the items we curated in the box for you. If you wish to customize all of the items in your box, we definitely recommend upgrading to our Select Membership if you haven’t already. One of the perks of being a Select member is full box customization. Thanks for your feedback and hope to have the opportunity to surpass your expectations in the future!

Virginia
1 review
4 helpful votes
Follow Britian F.
Unfollow Britian F.
Send Message
Share Review
Report Review

RIP OFF!
September 4, 2018

Buyer beware! This company has horrible customer service. I never complain about a company publicly but I paid for a year worth of boxes that kept getting returned to the facility because I moved.

They are only seasonal so I did not realize it was still auto drafting. Which I don't care about that part just the fact that I paid money and didn't actually get anything.

They have no remorse or empathy to help. Even though I paid $200 for product I didn't ever receive.

The only thing I was offered was an extra item in this box that's about to come out. Spent an hour on the phone with "customer care" and ended with no help just put a blame on me.

Date of experience: September 4, 2018
Kendall K. FabFitFun Rep
over a year old

Hi Britian,

Thank you for taking the time to share your feedback with us. This is not the experience we want our members to have and would like to look into this further to make sure you are fully assisted. We will be following up with you via direct message shortly!

Xo

North Carolina
1 review
0 helpful votes
Follow Nikki D.
Unfollow Nikki D.
Send Message
Share Review
Report Review

The BEST subscription EVER
September 25, 2018

Not only do I receive various full-sized products that are useful and go beyond just hair and makeup, I also receive access to workouts, recipes and a community page filled with other members who are just like me. Well worth the seasonal price and an even better value as an annual Select Member. They have a subscriber forever!

Date of experience: September 25, 2018
Colorado
2 reviews
0 helpful votes
Follow Andrea A.
Unfollow Andrea A.
Send Message
Share Review
Report Review

Loving FFF
March 13, 2019

FabFitFun is a gift you give yourself! There are items I would not normally buy myself, yet I love them! As an annual member I get to customize items in my seasonal box. These range from winter blankets to spring picnic sets and sunglasses. There are no sample items. Items are full size such as hair masks, face wash, make-up palettes and so much more. I don't splurge on myself very often, this is one splurge that I love.

Date of experience: March 12, 2019
FabFitFun .. FabFitFun Rep
over a year old

Thank you for taking the time to review, Andrea! We are so happy to have you as a member! Xo

Florida
1 review
2 helpful votes
Follow Jess S.
Unfollow Jess S.
Send Message
Share Review
Report Review

They started off good and ended badly. I started to get things that they clearly cannot sell in the stores. I literally just got cough drops and a bottle of water. Wow. Also they sent me the same thing multiples times. This place is a joke now. Switched to ipsy, it's great! Also if u put something in the Cart they will charge your card. Beware of that.

Date of experience: August 28, 2023
Jamie S. FabFitFun Rep
over a year old

Hi Jess! We're really sad to hear about your disappointment with our Fall Box. The Smart Water and Ricola drops were actually just freebies we included! We also encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts!. We hope to have the opportunity to surpass your expectations in the future!