FabFitFun

I love FabFitFun! I didn't tend to go the extra mile with self care or spend money on myself before FFF. My husband actually made me do this! Lol. I love the option for add on's. I also like that it isn't simply shampoo or face masks. You get amazing things for your home, too. It's exactly what I need to treat myself and reminds me to actually put on moisturizer or use a fancy cheese board, lol. I recommend it to everyone. I got my mom and my best friend into it, too!

Shipped doesn't really mean shipped, when it's been quite a while and you finally reach out because you haven't received a tracking number you get so sorry its lost let us get another one out to you in a couple of weeks, and by the way, the stuff you chose is no longer available. This company has gotten too big for its britches their customer give a $hit is gone. It's sad.

Have been a member a little over a year. This is one of the first times I selected an additional item within an Option. I got my box, opened it and found something strange that I didn't really want. Then I went through everything and realized that instead of the blanket listed on my packing slip; someone put some bowls in my box. Now, I understand things run out of stock. Sometimes a substitution must be made. I just believe that the PACKING SLIP should reflect what is actually INSIDE the shipment. Maybe an email to the client explaining that would be advisable as well.

I purchased this clock as an add on. When I received the clock it did not work. I asked for another clock, as it was going to be a gift. Customer service was great and I received same clock. Same deal, the clock does not work. At a loss and very frustrated.

Their customer service was amazing! I think my box was accidentally delivered to a neighbor. But they were super helpful in helping me to get another box sent out and resolve my address issue!

Made the mistake of signing up for an annual subscription because of an Amex offer. Offer included $200 of bonus merchandise to sign up which in all actuality was worth less than the $5 grab bags that I used to buy at Spencer's as a kid( a pineapple ice cube tray, a plastic beach bag, a plastic pitcher, a travel mug & a pair of thigh high acrylic socks). All of the "bonus items" went straight in to the trash can. Way too much packaging and not quality items. Unfortunately, since I signed up for an annual subscription I am stuck with three more boxes whether I want them or not. Wondering if Amex can do anything for me to get out of this.

Hey only thing I was confused, he helped retrieve my issue. Just how do I use or see the credit

I'm still waiting on my summer box lost in transit Pitney Bowes is no help they just hang up on you I spend good money with fff on all of your sales you could at least usr a dependable carrier like UPS!

So pleased with everything FabFitFun thus far & i'm thinking it will only get better! My experience with customer service rep Jeanne, whom i called frantically with a simple question, was lovely & did truly make my day. She was so sweet & very thorough/not over the top phony nice but genuine & truly put me at ease along with adding to the already obsession i have with this company! Thank thank you all!

I have ordered repeated boxes and numerous amounts of "add-ons" that go on special sale at ridiculously discounted prices for INCREDIBLE quality products! I had a potential "hiccup" with one of my boxes, that the FabFitFun family were taking care of the moment I mentioned it! I love the boxes, I love the products and I love the COMPANY! I literally tell everyone I possibly CAN about this opportunity to have personalized "gifts/surprises" you get to open every 3 months... how many surprises do we REALLY get in life? I will be a member for LIFE!

Quick and Awesome Fab Fit Fun Customer Service Team! The Gentleman I dealt with was very quick to resolve an account issue! Very Pleased

Every box I get I usually love, filled with fun new things. This box was filled with stuff I had already received, for the most part. Very disappointing. Hopefully customer service will come through on their promise to rectify the situation.

I am fortunate to have found FitFabFun and so pleased with the selections in my first box, I can hardly wait to get my nest Box!

In addition, Richard to whom I communicated with regarding an item issue went above my expectations with his personal touch of care for my situation. His knowledge, and persistence to building quality relationships with clients surpasses all my experiences with other companies! Bravo to Richard, Bravo to FFF!

I enjoyed belonging to FFF. Getting to try new products by companies I had never heard of, only to have them hit big 6 months later. Finding unique gifts at great prices!

I received a fantastic Winter FabFitFun subscription box. There was such a variety of items to choose from as part if my subscription and I was able to "shop" for other items at a much reduced cost! I love the hair dryer. Some items I chose will be gifted during the Holidays - even though I would like to keep them all...

I am so pleased with the customer service. I was looking at items on the add on sale. I never realized that I didn't remove them from my cart. When I saw that I was charged close to 200.00 I was so confused. I sent a note to customer service. It took very little time to get a response. I was so happy that I was told that I would be credited the amount that I was charged.

I absolutely love FFF just wish I would have originally signed up for annual from the beginning! The only thing's I could complain or mention is some times at first I did not receive tracking #'s. Which where I live I unfortunately need those so I know when to expect my package. Because I live in a terrible neighborhood & have had to many packages stolen, not arrive & even had one of my boxes stolen off of my front porch. It doesn't help that most the people who live in Independence, MO. Are on drugs. But to also have those addicts living above me does not help the situation. I have literally watched daily for a week them come down and open my mailbox first which is a federal offense. One time I was able to to run out when he had a package from amazon in his hand trying to play dumb saying he was bringing it to me! I am getting security cameras that should be here tomorrow thank God to catch them & press charges! There has been a few times specific items that I wanted soo badly were either taken or did not ship. But thankfully FFF's support team or customer service have done their best to make things right! After my most recent incident, Drake reached out to me and reading his email left me speechless as well as thankful for the professionalism, the fact that he truly cares & heart he showed! He was amazing and I was more than thankful his email was not scripted in any way! He honestly made me feel more comfortable to finally upgrade. But me moving would also help lol! I love all the products, love the add-on's. But hate that I have gotten the same things more then 3times! Everyone I know keeps trying to get me to cancel and try boxycharm. But they have no clue how much better FFF truly is! I just pray I can figure out whats going on with this 33$ package I did not order and definitely would have never reordered those specific items "Minetan" products in the first place. The first item i recieved from that company was self tanner water solution that literally left me orange with streaks everywhere for way to long Well! I might have purchased the belly balm though. But knew nothing about that specific order. Especially when the Minetan water with mint did this to my hands even with gloves on. I definitly would never order their oil drops or even 2 of them nor their outdoor spray on crap! There products are the worst which is why I would never order any more. I do look forward to upgrading as well as every box thats soon to follow!

I would give a one star but the customer service experience I had was very positive even though there was no resolution in the end. I feel the products are cheap and definitely not worth the $50 I paid for them. You can get the same stuff at Target for half the price. It's the most expensive subscription I've ever had and the least worth it. I've never cancelled a subscription after one month but I did with this one. I have many subscriptions because I'm a sucker for them so when I say its not worth it it's really not. 10/10 would not recommend.

I am a New customer and did not realize how the experience of buying products from their shop worked. As I now know if you put stuff in your cart it automatically at the end of charges your credit card, you have to do nothing. I had an issue with that happening and moments I mean moments after I emailed it was resolved! This company is unbelievable! I will remain a customer for years to come! Spreading happiness, togetherness, quality of life!

Regine is awesome. She answered all my questions. And definitely solved the problem I was calling Fabfitfun about! Thank you for all your help!

I was rather unhappy not seeing what I ordered. It really made me have a horrible afternoon

Original order along with my add-ons wasn't fulfilled all the way. Had to get a replacement. Not a good first experience. However I'm a annual member so I had paid in full. Customer services is awesome. Thanks for that.

FabFitFun has the very best assortment of high quality products in their subscription box every season. But, even better, are super attentive customer service reps who listen and understand if there is any sort of issue with a box or subscription. They always go above and beyond to resolve any issue. And, it's easy to get in touch with those who need to help. FFF really is the best.