My winter box has still not arrived. I contacted customer service for a replacement and it still hasn't shipped

I love that fab fit fun brings new things to be picked!

The site always crashes and you can't get through! So you are stuck paying for stuff you wanted to clear from your cart!

The customers service was very helpful, and try to resolve the issue as soon as possible.

They were very helpful in resolving my issue

Love the seasonal boxes

I look forward to box delivery like it's Christmas morning. I can't wait it's my favorite time of the year every season ;)

I love the surprise of your selection choices. I always look forward to my boxes!

Great customer service!

Despite my mounting frustrations, I want to reiterate my commitment to the company, having been a member for the past 10 years. I have no intention of canceling my membership, but I do hope to see improvements in specific areas such as content accuracy, shipping delays, and inventory discrepancies.

As someone who has worked in retail advertising for a massive $27 billion retailer, managing millions of ad pages, I find it exhausting to proofread your content to confirm its accuracy. This not only consumes a significant amount of my time but also hampers my ability to focus on shopping.
It's time for FFF to invest in a competent proofreader to ensure your sales content is accurate.
Approve web content amongst the ranks earlier, and make time to improve your accuracy

It's genuinely perplexing to me how your inventory management system operates. In my previous role, overseeing advertising production for 900 stores across all 50 states and Puerto Rico, we always knew the location of our inventory. Sales associates could look up sold-out items on the selling floor and send them to customers at home. You frequently oversell and have created odd OOS procedures by forcing an OOS status in one sale and then selling the same product in the next.

My former employers sold similar products—home goods, cosmetics, fragrances, fashion accessories, and food items—with millions of fashion SKUs for men, women, and children. We considered home delivery a vital part of our store and customer experience. We focused on the customer and collaborated with shippers to improve delivery, including working with the Government/post office. FabFitFun should also prioritize the customer experience. I have spent days tracking down lost packages and am tired of receiving damaged or expired products.

You seem to have a fascination with SHEIN these days... your new website is very similar, and SPEEDEX is a significant partner to SHEIN. Why not aspire to a more upscale and user-friendly mentor?

I have not received my rush winter box yet; it is coming via SpeedX.

I am hoping that my Winter order doesn't languish at their Linden, NJ HUB, as my Shop Early, Save Big Event package did. Today is the 4th day of waiting for my last-mile delivery.

Finally, I appreciate FF reaching out and am glad that you are soliciting feedback from your customers. While it is painful, my mantra has always been "YOU GROW UNTIL YOU GO" PLEASE KEEP GROWING!