FabFitFunReviews 4,286

Well I didn't get far enough with fabfit fun to actually get anything from them. I had just signed up went through all of their survey questionnaire things and started picking the items for my box. Most of the choices weren't even good choices and weren't things that I would like anyway. And the only sizing for clothes they offered was plus size which does not fit me. And then when I went to the chat to try and get help with that I spent over an hour. I had one person that came on the chat was extremely slow in responding and then said she thought I wasn't responding anymore and that I was gone and ended the chat which I have a screenshot showing when I had last sent a message when she said I was slow and when she ended the chat. None of what she said was true she just didn't feel like dealing with it anymore. Then I had to get in the queue in order to continue to chat so I could cancel. And then the cancellation you got to give them reasons?! Really?! The reason is you have crappy crappy customer service! And I plan on letting everyone that I can think of no just what I had to deal with.

I was a member for a year and a half. The first year was great really enjoyed what I got. This past 2 shipments were terrible. Period. They take a whole lot of money upfront and have delivered very little quality this year. When I tried to cancel my membership it wasn't a straight I get half my money back. It was a fraction of the cost of the second half of the year that I got back. So I would say beware. Make sure you trust them. And I hope you like really plain sweatshirts, makeup samples, worthless kitchen trinkets, and stuffies. They also take a ridiculous amount of time to ship. You make your choices and it's six weeks before you get your items. I must also say that the time it takes them to respond to email inquiries is also ridiculously long. They have no idea what customer service is or providing value.

I purchased a FabFitFun box, did not get a chance to select my products, asked for a full refund because items have not shipped. FabFitFun refused to give a full refund. I researched my options and learned that FabFitFun lost a class action lawsuit for fraud (not refunding people for unshipped orders). I wish I would have known about their fraud but now they have my money and refuse to refund me. I filed a Paypal dispute against them because the products have not been shipped and they will not refund my money. BEWARE! They will trick you into closing the Paypal dispute. Do not close your Paypal dispute, it's your only leverage. Reddit users reported that after they closed their Paypal dispute they received nothing and FabFitFun kept their money and shipped them nothing. Don't give them your hard money. The products are just junk.

This is the second time in a row my order nearly one month and still not received. I was PROMISED by your customer service my order would be sent by AIR MAIL and one additional box would be sent because of the previous non-receipt of over $169 charges. Despite sending 3 items of the last box which were INFERIOR and like leftovers, what an insult! The SAME thing happened! My box with additional items was sent the same as last time and STILL NOT ARRIVED. I'll be advising my credit card company to reverse the purchase and hereby canceling my account.

Hi, I'm a platinum member and have been on and off since 2002. I'd like to think customer service would help me in a time manner but they have not. I ordered a 4 mixing bowl set in blue, grey, dark grey and white. I was in the hospital (12 days with sepsis) when I received a notice from fedex stating "they attempted a delivery but could not leave the delivery without a signature". In the same notice, they gave me 16 days to reschedule or pick up from a local FedEx. Unfortunately when I received the notice, it was my 2nd day out of the 12 and I had no idea when I'd be home plus I was out of it when I received the notification. I've been dealing with FFF for weeks and am getting nowhere. At this I'd like a refund. Keep fighting when you know FFF is wrong. They should be able to research my issue but they are not! Keep trying folks. When you're right, don't quit!

I got a broken item in my box and asked what to do about it. I was told someone would get back to me in 24 hours. It has been 4 days and wh I le i know there was labor day I still expect people to be honest and follow up. All I have o t was a thank you for following up with us
And do a rev I ew. Well I am doing my part. The it's use f to be good and designer brands with high quality items. Now I think the last two boxes are ridiculous choices and do not last well. Customer service is a computer named Frankie. I was trying to give them a chance but the last few boxes are crap

First box was great with me wanting to make multiple selections per customization category. This recent one there were none I wanted. I don't want to force myself to choose things I don't want or need. Wish we could skip a box and redeem for another box in the future.

I am very disappointed in fab fit fun. Seems like ever since I upgraded to annual the boxes have been with less quality and very cheap items and much less items than I received before. The options for customization are horrible, 6 out of the 10 are exactly the same of make up just different shades, the other 3 are sold out leaving no options. Plus you used to give 5-6 extra full size items with every box aside from the customization and that just stopped without even telling the customers. I am so close to cancelling my membership as I am so disappointed and feel like I'm getting scammed out of my money. Shame on you for treating loyal customers like this

I just ask a quick question about the 25$ credit for renewal why it was not showing in my account, even though I completed the separate form like indicated. One of your agent follow through and made sure that I got it. Plus he went over by informing me that it was there. Just a wonderful customer service, I could not ask for more. So just thank you.(not sure of the date but it was after customization started and the email I got from your service was on Sunday)