Review of TemplateMonster
1,598 Reviews From Our Community
All Reviews
1 review
0 helpful votes
12/30/19
All my Q were answered and Sandy was very helpful with informations. Thank you, and I will come back to take a purchase.
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1 review
0 helpful votes
12/25/19
I've requested help chat for pre-sales support and the support from executive Lori is really great. They have very good team in supporting and pulling info as required.
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1 review
0 helpful votes
12/23/19
Thanks to Mary for supporting me found a suitable template for your business. What an enthusiastic supporter!
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1 review
0 helpful votes
12/18/19
All thanks to Julia Blackstone, I was skeptical at first, but her prompt response made me achieve all my goals, as regards template, domain & hosting purchases...I would have been lost without her, I rate her a big 10!!!
Thanks JJ
Thanks JJ
Tip for consumers: Simply the best!!!
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1 review
0 helpful votes
12/18/19
Thank for Sandy Clark for pre-sale assistance to purchase the Template, and thank for clearing my doubts.
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1 review
0 helpful votes
12/17/19
Julia Blackstone was very helpful in providing all the assistance i needed and supported me all the way.
Very grateful.
Very grateful.
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1 review
0 helpful votes
12/16/19
Jace was very helpful even when my battery died. I had alot of questions on e commerce. Looking forward to seeing if this will work for us.
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1 review
0 helpful votes
12/13/19
I had great sales support from Sandy Clark, thank you. I had a lot of technical questions, all of which were answered. Thank you for your patience!
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1 review
0 helpful votes
12/11/19
Never Again...
I worked in the field of helping small retail stores restructure their companies to be more competitive to today's market. In the last few years I have opened 29 templates monster accounts for a variety of clients wanting to enter the on-line commerce game. One of my last purchases was for the Levilon template, that has an over-seas vendor.
I had two specific fixes that I needed done, one was that the item stock quantities and the item number were appearing in the product description instead of below the item name (as customary), the second issue appeared after they attempted to fix the first; all images were erased from the site, I was able to reload all images at the exception of the language flags.
After 18 e-mails over a period of a month, including visual documentation on what needed to be done to fix the reference issue, they finally were able to get this done. Unfortunately the flag issue remains!
After running out of patients. I decided to contact Template Monster to rectify the issue, after explaining the same subject to 2 different people, I was eventually told that they would send a Ticket to the vendor!! When I complained that I had just spent a month on the issue, he tells me that my e-mails with the vendor were not obvious and my explanations were bad!! Just look at the site I have 1 flag that is 10 times bigger than the others, IT'S OBVIOUS!!!
To conclude Never Again will I be purchasing from them..and that is OBVIOUS
I worked in the field of helping small retail stores restructure their companies to be more competitive to today's market. In the last few years I have opened 29 templates monster accounts for a variety of clients wanting to enter the on-line commerce game. One of my last purchases was for the Levilon template, that has an over-seas vendor.
I had two specific fixes that I needed done, one was that the item stock quantities and the item number were appearing in the product description instead of below the item name (as customary), the second issue appeared after they attempted to fix the first; all images were erased from the site, I was able to reload all images at the exception of the language flags.
After 18 e-mails over a period of a month, including visual documentation on what needed to be done to fix the reference issue, they finally were able to get this done. Unfortunately the flag issue remains!
After running out of patients. I decided to contact Template Monster to rectify the issue, after explaining the same subject to 2 different people, I was eventually told that they would send a Ticket to the vendor!! When I complained that I had just spent a month on the issue, he tells me that my e-mails with the vendor were not obvious and my explanations were bad!! Just look at the site I have 1 flag that is 10 times bigger than the others, IT'S OBVIOUS!!!
To conclude Never Again will I be purchasing from them..and that is OBVIOUS
- Helpful? Yes
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1 review
0 helpful votes
12/9/19
I chat with Jace Paulsen - and I think his the most patient person in the world. He answered for all my questions. He didn't miss any of my questions. I wish that all consultants will be just like him - kindness, patient, involved and ready to help!
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1 review
0 helpful votes
12/8/19
I got a suggestion about choosing a template just as I had imagined.
Sand.
Sandy has the knowledge and sense needed to get the client interested and provide all the support she can do.
Sand.
Sandy has the knowledge and sense needed to get the client interested and provide all the support she can do.
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1 review
0 helpful votes
12/6/19
Sandy hat mir meine Fragen geduldig und präzise beantwortet und trotz einiger Hürden mit der Sprache hat sie das hervorragend gemeistert. Vielen herzlichen Dank, ich freue mich schon auf unseren nächsten Chat!
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2 reviews
2 helpful votes
12/2/19
I was trying to purchase a template that was on sale but the discounted price was not showing in my cart. Rep Julia Joy Blackstone help resolve the matter efficiently. I was able to purchase the template with the discount price. Thank again!
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1 review
0 helpful votes
12/2/19
Me atendió Lori Johnson, entendió perfecto lo que buscaba y con mucha paciencia me dio alternativas hasta dejarme conforme
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1 review
0 helpful votes
12/2/19
I was looking for help in finding a discounted product. TM support is always ready to help and this time I got the solution in a few minutes. Well done!
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1 review
0 helpful votes
12/2/19
Отличное обслуживание! Всем было отлично и понятно. Проконсультировали и в ближайшее время приобрету шаблон
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1 review
0 helpful votes
11/27/19
The greatest, good help website for everyone.
if you visit this website you will never repent for it.
if you visit this website you will never repent for it.
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1 review
0 helpful votes
11/26/19
Assistance was perfect, good support thanks! Very huge choise! Im going to bye templates again and again!
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1 review
0 helpful votes
11/22/19
super good help, good support, five stars i buy many templates and everytime is everythnig ok. try it yourself
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1 review
0 helpful votes
11/18/19
it really helped to get an online and a instant solution for business needs , as i'm a business developer and for all my clients who have minimum knowledge i just suggest them to Template monster, i take my time today to express my experience with Monster.
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1 review
0 helpful votes
11/14/19
I have had a very nice experience with Template Monster. Site easy to navigate in and I have found a very nice template. Was in contact with chat support twice. the first time because the live demo was not working, and the guy fixed it. Next day to ask questions regarding my purchase and because of the live chat mal function the day before, Lori decided to give me the template at the discount price from yesterday even though the sale was over. Very helpful and very kind service!
- Helpful? Yes
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1 review
0 helpful votes
11/12/19
i contacted the live chat to get some information on a customised template for one of my projects. I found the support staff to be very helpful. I am waiting for a proposal from the tech team. I hope I will have a just as much of a positive experience. Looking forward.
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1 review
0 helpful votes
11/11/19
Lots of options that are in style and very affordable. Love it <3<3<3............................................
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1 review
0 helpful votes
11/11/19
response very quickly every time. and very helpful. but a little bit expensive for upgrading theme to new date.
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1 review
0 helpful votes
11/7/19
I was trying to find the right template to buy and JORDANO from the pre.sales team was the perfect help. Not only answering very quickly also helping me to find the best solution and all that I need. I chat with him and I email with him; he was alwasy nice and very efficent
Thanks
Thanks
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1 rating was submitted through the Sitejabber Browser Extension
Customer Questions & Answers
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Question:
Answer:
Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
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Answer:
Thank you for your question. Unfortunately, we don't know what template you're trying to install. Please visit our live chat - http://chat.template-help.com/ where our technical specialists will be glad to answer any question you may be interested in.
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Ammy is so wonderful and kind partner with her experienced and professional technique, thank you so much!!!!
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Answer:
Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
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Answer:
You are welcome!;) Please feel free to contact us if you have any further questions.
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Question:
Answer:
Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at customercare@templatemonster.com
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Question:
Answer:
Thank you for your question. Please visit our live chat - http://chat.template-help.com/ , where our pre-sales operators will be glad to help you to choose a template.
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Question:
Answer:
Please visit our live chat - http://chat.template-help.com/, where our specialists will be more than glad to provide any information you may be interested in.
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Question:
Answer:
Hello Michael, Could you please provide your order details to marketing@templatemonster.com? We'll be more than glad to investigate the issue. Thank you. Best regards, TemplateMonster
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About TemplateMonster (from the business)
Description
?ېPremium Website Templates??? Browse web templates designed and developed by experts??_ ??ɋېPremium Features??? Responsive | SEO-friendly | Top functionality | Extensive Documentation ??_ ??ɋېQuality Control??? - Premium templates pass QC by professional testers and...
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