Overview
FASHIONPHILE has a rating of 4.7 stars from 7,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
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My first purchase could not have gone any smoother! Carly was great! She sent me photos and answered all my questions about the piece I purchased. Will definitely look to Fashionphile again for my next luxury purchase. 😍
I once tried to buy a Bandy bag on Mercari, but I ended up getting a fake one at the price of an original. That experience made me skeptical about shopping online again. Then I found Fashionphile, and when I found out they have a physical store in my city, I felt much more confident buying from their website. Everything went smoothly, and I received my beautiful, authentic bag. I'm really happy with my purchase and will definitely shop with Fashionphile again in the future.
Was happy to find a sold out Gucci horse bit slim shoulder bag that I had seen in London on Fashionphile's site. Very fairly priced, especially when considering that the item is in pristine condition. The whole experience was positive and the transaction seamless. I will definitely recommend Fashionphile to friends.
Loved that you actually showed the sku of the item confirming authenticity. Very straightforward and easy process. Thank you!
I will be honest, I was a little hesitate about buying a "pre-loved" handbag, but Fashionphile now has a customer for life! My bag is beautiful, and quite honestly, looks almost brand new! The entire process has been flawless! I can't wait to buy my next bag!
My experience with Fashionphile. Com has been incredibly positive. The website is user-friendly, making it easy to browse and filter through high-end designer pieces. I appreciate the transparency in product descriptions, including clear photos and detailed condition reports. The authentication process gave me confidence in my purchases, and the shipping was fast and secure. Customer service was responsive and helpful when I had questions about an item. Overall, Fashionphile offers a trustworthy and seamless resale experience for luxury goods.
Love Fashionphile for making luxury fashion accessible to all.
Excellent shopping experience and item is beautiful. I wish prices could be a touch bit more affordable for items and comparable to other websites but I trust Fashionfile with their quality and customer service.
This is probably my third or fourth bag that I have purchased. I have been very happy with the quality but may of all, I appreciate that returns are welcome so I can see my bag in person and feel comfortable before having to commit.
I bought a Louis Vuitton artsy bag black leather and it came in absolutely pristine condition better than the description on the website. I was so excited to receive it and it is such a beautiful bag. I will definitely be buying from fashion file again. Their standards are high, and you can feel confident that you'll get a great quality item from them
Ordered a lovely Louis Vuitton bag at a great price and it was shipped lightning speed! Bag arrived safely, nicely packaged and was shipped with signature confirmation to ensure delivery. Longtime Fashionphile buyer here, and I continue to enjoy their selections, prices, and excellent service. Only downside this time was my 10% promo could not be applied to my order; apparently, there is an exception for items listed on the site for 5 days or less (per an associate.) As a longtime loyal customer, it would have been nice for them to waive this restriction. They said, I'm still happy with my purchase and continue to recommend Fashionphile to friends and family.
So I called the LA office and my sales associate was very helpful in examining the bag, and she even sent me additional pictures. So I ordered the bag that same day! I did not expect the bag to be in such great shape, as it was. I mean this bag is gorgeous and just screams luxurious! The minor imperfections from being pre-owned were barely noticeable and unless you micro examining the back you would never notice. I absolutely love this bag and I'm so glad I ordered it. Now the shipping experience was horrible but that's the fault of UPS. It's way too much to get into but they are really incompetent and if I didn't ask should I sign they just handed me the package because I was standing in my driveway at the time. I could have been a random stranger and someone would have walked away with my gorgeous bag.
My experience online and in store (DTLA) have been great. My last three (3) purchases (Chanel and 2 Lv's) were good. I'm holding real thoughts on one (1) item until later. Will let you know. Overall great
The Gucci bag is so fab, the Celine is really nice. I must admit, I thought the strap would be longer so I could wear crossbody. Great bags
I have purchased a few bags from Fashionphile now and I will be a customer for life. The photos and descriptions of the bags are so accurate that you will know exactly what you are purchasing- no surprises when your new bag arrives exactly how you saw it on the website. I just received a gorgeous Chanel mini with a crystal handle and I could not be more pleased with my purchase. I can't wait to take this bag out on the town!
The Chanel bag I purchased looked exactly like the photos. It also arrived quickly. I am very pleased with my purchase and will buy from Fashionphile again!
Most of my luxury collection has been purchased from Fashionphile! They are easy to work with and reliable. I just bought some beautiful Chanel sneakers in new condition way below retail. I can't recommend Fashionphile enough!
Fashionphile is the only destination you need for preowned luxury items! I have shopped with them numerous times before. I can trust them for accuracy in the description of the product (especially when showing flaws), and for authenticity purposes. What a superb Gucci bag this is! I'm very pleased.
Very professional and descriptive website. Huge plus to have peace of mind for return should an item not work out-but mine did and I'm so happy with my purchase. I would definitely shop online here again!
From start to finish your website, was easy to maneuver, understand, and order from. I received my order in a very timely manner, and it is simply a beautiful bag! I will be referring my friends for any purchases they might be considering. Thank you so much.!
At first, I am not really in the mood to buy a expensive bag, I was touched by Hayley from San Diego. She sent me pictures of different bags. Even in tough time, i decided to keep this bag as my birthday present.
Way to go, Fashionphile!
Was a great purchasing experience. More than half off retail price and rated in Excellent condition. It looked brand new in pictures and confirmed when received, don't see any wear at all. I paid the extra $30 to expedite shipping so I could receive it at my workplace. So fast, within 2 days of order, I liked that I had to sign for it as well. The presentaiton of the packaging was so nice, Official Prada Box, dust bag(s), official one from Prada and one from Fashionphile; authenticity documentation etc, and confetti!. Very thorough. It was a luxury purchase and they made you feel special in buying it! I will definitely use again when I see something that catches my eye in my price range and highly recommend to others.
The bag itself appears to be brand new. I'm pleased with the item. I think the shipping dept could be better. Paid for overnight shipping. It was two days before the bag was even given to UPS. Then there was a "delay" in shipping for another day off.
It was very easy to shop the website. It didn't take long for my order to be shipped and delivered. My bag was wrapped very nicely and my merchandise looked even better in person than it did online! I will shop here again when I am looking for another item!
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members