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  • FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.7 stars from 5,436 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.9%
Positive
3,059
Neutral
104
Negative
130

Instant Feedback

34,967 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

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Top Positive Review

“Easy as Pie”

Audrey S.
9/26/24

Quick, reliable, easy shopping, always. It is a comfort to know you are backed by authenticity, and return policies if needed but my experiences have been stellar each time because the pictures are so thorough and accurate. Happy shopper.

Reviews (5,436)

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Reviews that mention popular keywords

shopping experience (914) customer service (1122) return policy (254) dust bag (112)
Thumbnail of user audreys653
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Quick, reliable, easy shopping, always. It is a comfort to know you are backed by authenticity, and return policies if needed but my experiences have been stellar each time because the pictures are so thorough and accurate. Happy shopper.

Reason I chose this business:

Tried and true.

Thumbnail of user erina350
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

My LV is gorgeous. Looks and feels like it's literally brand new, but got it for over 25% below retail. Shipped quickly. No issues. I've ordered several designer bags from here and never been disappointed!

Reason I chose this business:

Had previous positive experiences.

Thumbnail of user lynnl814
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

This is my second purchase from Fashionphile. It was easy process, their website is user friendly with detail images which drew me to buy from them vs other consignment shops online. Got my recent purchase earrings in a few days. The earrings were in great condition in person better than what was posted online. Really impressed! They have sales, promos and early member notifications!

Reason I chose this business:

Fashionphile has the best online store compared to other online consignment stores. I like that I can look through handbags and other products without having to sign in. This was my initial shopping experience for several months before I made a purchase. The website is easy on the eyes. The products are clear and displayed any imperfections very clearly by zooming in. Checking out was a breeze! Please do not change anything! Love the sales and promos!

Thumbnail of user shonief
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I'm falling in love with Dior and wanted a beautiful bag of course I found it on my favorite site. It looks brand new as usual I will be getting another beautiful piece for myself. Maria Garcia C. Is stunning she has done amazing work for Dior.

Reason I chose this business:

They have bomb bags.

Thumbnail of user erikam518
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Great luxury items with appropriate descriptions as to the shape they're in etc. I've ordered amazing items from here so far and have been happy with every purchase. I love that they provide their own dust bags even if your item doesn't come with the brand specific dust bag. Also good security for shipping the items to make sure they get into your hands.

Reason I chose this business:

Seemed the lost trustworthy and lots of advertising that made it look more legit.

Thumbnail of user zulmaa10
Zulma A. – FASHIONPHILE Rep

Hello Erika,

Thank you for your wonderful feedback! We're so happy you've been pleased with your purchases and find our descriptions accurate. It's great to know you appreciate the added touch of our dust bags and the secure shipping process. We take pride in making sure your luxury items arrive safely in your hands. Thank you for choosing FASHIONPHILE, and we look forward to helping you find more amazing pieces!

Thumbnail of user theresap901
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I am pleased with my shipment order of the key tag from this company. I have also been onsite to make a purchase and will return in a few months. Even the "shows wear" items are in wonderful condition. I have purchased Louie Vuitton and high-end merchandise for decades and Fashionphile is my GO TO. The follow up interest on delivery is enjoyable to see that someone/company cares enough to know! Thank you for whoever came up with the idea to serve the price conscious shopper.

I called to order the key chain because I had an attachment question and they answered the phone and explained details on how it would work for my Odeon bag.

Reason I chose this business:

In honesty, my local Louie Vuitton store put me onto your venue. I wasn't going to save for a year or more to get what I didn't even want from the retail store. I need a front pocket and the current merchandise being made/sold didn't meet my needs. So, I turned to your venue and found exactly what I was looking for.

Service
Thumbnail of user carissat31
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I've purchased two items from Fashionphile and both my LV items are in immaculate conditions. You can see in the pictures where there may be a blemish or two, so you know exactly what to expect. So far, it's been an amazing shopping experience. The hardest part is always making a decision about what to buy lol!

Thumbnail of user zulmaa10
Zulma A. – FASHIONPHILE Rep

Hello Carissa,

Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with your LOUIS VUITTON purchase and that the items met your expectations. We’re glad our detailed photos helped you make informed choices. And we completely understand—choosing from so many amazing options can be tough! We look forward to helping you find your next perfect piece.

Thumbnail of user joyh497
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I ordered the graceful PM in monogram with a beige interior in excellent condition. The description and pictures were accurate. Shipping was good. It was delayed due to bad weather but delivered the next day. No complaints I will be shopping again. It got dead.

To upgrade the shipping.

Reason I chose this business:

I choose fashionphile because the price finally dropped below what the retailer brand new price is.

Service
Thumbnail of user helenc1528
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

I love my new purse but I wished you would mention in the listing that the purse is not always original. I purchased a vintage petite noe thinking it was well taken care of. But I am learned that it has been intensively repaired and the date code isn't visible. Whether the repairs have been done by you or the selling client, it should be mentioned for the next buyer to know. Some of us would like to know the history of the bag. Prices are steep for something intensively repaired.

Reason I chose this business:

Fashionphile does have good quality bags. Prices are steep for something intensively repaired, though.

Thumbnail of user fengdengl
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I recently had a great experience shopping for a backpack. The store had a wide variety of options, from sleek designs to rugged, outdoor-friendly packs. The staff was knowledgeable and helped me find one that fit my needs perfectly. I chose a durable, water-resistant bag with plenty of compartments, ideal for both work and travel. The entire process was seamless, and I left feeling confident in my purchase.

Reason I chose this business:

Authentic and convenient

Thumbnail of user zulmaa10
Zulma A. – FASHIONPHILE Rep

Thank you for your wonderful review! We're delighted to hear that you had a great experience shopping with us and found the perfect backpack to suit your needs. It's fantastic that you appreciated our wide selection and the support from our team. We’re glad you chose FASHIONPHILE for our authenticity and convenience, and we look forward to serving you again in the future

Thumbnail of user daniw72
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I have only had very wonderful experiences shopping with fashionphile. They have a very strict grading system that is more like that of Japanese boutiques so the bags are always better than expected. Fast shipping and lovely customer car if you need it.

Reason I chose this business:

Trusted and reliable source for used designer goods.

Thumbnail of user reneem963
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

In the past, the Tiffany necklaces I ordered, one came tangled. Another one came worse than described. I'm thrilled with this purchase. No issues at all. Then necklace looks brand new. I'm very happy this time and will return again!

Reason I chose this business:

Cheaper than Tiffany

Thumbnail of user carolp1269
1 review
0 helpful votes
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October 7th, 2024
Verified purchase
• Updated review

Always excited to see what gently used pieces Fashionphile offers! My recent purchase was rated as "Excellent" and excellent it is! Just beautiful! Always appreciate all the up close pictures as well as how the bag looks on the mannequin.

Reason I chose this business:

Repeat customer

Always love the selection and how to specifically filter
April 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Repeat customer - and trust the fashionphile authenticity

Fast and easy
November 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Repeat customer

Appreciate all the filtering options and website has...
May 25th, 2023
Verified site experience
• Previous review

Appreciate all the filtering options and website has improved with going back to where I left off shopping after selecting an item to view closer

Reason I chose this business:

Repeat customer

Reason I chose this product:

Birthday gift

Pictures are excellent and trust the Fashionphile guarantees
November 22nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Christmas gift

Reason I chose this product:

Gift for daughter

Thumbnail of user shellyv62
1 review
0 helpful votes
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September 18th, 2024
Verified purchase
• Updated review

Beautiful bag…but you are on your own.
I tried to ascertain the difference of two bags that had the same name and description however the measurements were slightly different. I could get zero help clarifying it.
I finally just checked the return policy and went ahead and rolled the dice.

Left detailed voice mail for NYC store and received no call back

* FASHIONPHILE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Measurements not accurate
October 7th, 2023
Verified purchase
• Previous review

I was looking for a purse that has multiple sizes of the same design. As I knew the exact measurements of the one I wanted I was basing my entire purchase on the data they published for its size, and unfortunately it was significantly off.

Reason I chose this business:

I loved the selection

Thumbnail of user shellieh40
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I purchased a Louis Vuitton piece that I'd been eyeing for years. It arrived rapidly, was beautifully packaged, and most importantly, in better condition than described. I was so pleased that I promptly shopped again, and now I cannot wait for my next luxury item to arrive.

Reason I chose this business:

I had purchased from Fashionphile before and always had a great experience.

Thumbnail of user lisaj2289
1 review
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

I love handbags and buying new is not economical =). Fashionphile has a huge selection of pre-owned designer bags in all price-ranges. They ship quickly and the bag's authenticity is guaranteed. They also offer a buy-back program, so you can sell your bag back to them for a portion of the purchase price if you like to cycle your bags on a regular basis.

Reason I chose this business:

Fashionphile has the best selection and variety of designer bags. I love that they offer a Lay-Away and buy-back options.

I think the site is easy to search and find items I...
January 29th, 2024
Verified site experience
• Previous review

I think the site is easy to search and find items I am interested in. There is a wide variety of brands, styles and prices based upon my interest(s). I have had good experiences with Customer Service when I've reached out.

Reason I chose this business:

Was looking for a specific bag and figured Fashionphile would have it (or multiples) and other similar options.

Thumbnail of user phalya
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase
• Updated review

They always have so many items on their website. Especially something you've been looking for a while, you will find it on FashionPhile. Love that they make sure your purchase is shipped with care and signature needed when delivered.

Reason I chose this business:

Always have great products and shipping care.

I love that it's was easier to look for your item
October 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

They have so many items and always easy to check out

Reason I chose this product:

I been looking for that purse for a while and I love the style

Easy and fast
September 23rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

I like how there’s lots of options and item to choose from.

Reason I chose this product:

I like the anime bag

Thumbnail of user phxat
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

An easy site to use, and every piece is in better condition (IMHO) than described, as they are super cautious with descriptions. Do your research since some items are nearly
Or exactly as priced at the brand store—even if quality is the same, just something to consider.

Reason I chose this business:

I have shopped here before.

Thumbnail of user susanm6344
1 review
0 helpful votes
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October 28th, 2024
Verified purchase
• Updated review

My experience was exceptional just like my first one. This company sells authentic reasonably priced top designer-products in excellent condition. What you see on their website is what you receive if you make a purchase.

The shipping process is also exceptional. Fir my second purchase I received my Channel shoes within 4 days of purchase, and they were nicely wrapped and protected.

As I said, it's my second purchase with this company and during both occasions, the service was the same. I live in Canada and imagine receiving my items within 3-4 days of purchase, it has to be from a highly credible company & just awesome.

Last time I bought a beautiful Louis Vuitton bag, & everything was just beautiful, and am preparing for my next purchase from this company.

Reason I chose this business:

I chose FASHIONPHILE because of the beautiful designer products they sell and the wide range of things I can choose from.

Also their shipping process is handled exceptionally.

Exceptional service
September 17th, 2024
Verified purchase
• Previous review

Customer oriented, authenticity of products, expediency in dispatching goods and reliability in everything done by the company

Friendly, knowledgeable, and honesty.

Reason I chose this business:

Wide variety of products that are high-end

Service
Thumbnail of user bobbiea101
1 review
0 helpful votes
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September 15th, 2024
Verified purchase
• Updated review

The experience was seamless to purchase my first Chanel bag. It's a red patent leather new medium size Boy bag. It was packaged beautifully and arrived as described. I'm now looking at what I will purchase next to add to my collection.

Reason I chose this business:

It has been recommended by trusted reviewers.

Awesome find and great service
July 27th, 2024
Verified purchase
• Previous review

I purchased my first Prada bag. It is exactly as described and the entire process was seamless. This will NOT be my only purchase from Fashionphile. This was the first of many!

Reason I chose this business:

It was recommended that all products are actually authenticated and they are a trusted service.

Thumbnail of user heatherogoke
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

My bag legit looks like it's new from the Chanel store. The customer service at the Chelsea location is impeccable. Taj Malique has helped me both times I have gone to find my perfect bag. He was extremely helpful and honest! I'll definitely be returning back soon!

Reason I chose this business:

Discounted reliable bags!

Thumbnail of user tiarap37
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Ive sold to the company 3 times and this is my 2nd time buying. Either way it's always a great experience. Ive never had any problems as far as the way my items were shipped are delivery. I also find that Fashionphile tends to under promise and over deliver. I they say 2-4 days, in my experience its always been a next day turn around. They also maintain high standards of condition although it a preloved retailer. Everything always looks brand new upon arrival.

Reason I chose this business:

Selection and trust in authenticity.

Thumbnail of user stephaniea1660
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

My experience with fashionphile has been great. The last order I placed sadly had to return bc the purse just didn't fit my body well. It was a mini book bag and in the picture it showed a good size on the model but when I received it it looked comical on me. But service is great nonetheless.

Reason I chose this business:

Great experience in the past and great reputation.

Service
Thumbnail of user zulmaa10
Zulma A. – FASHIONPHILE Rep

Hello Stephanie,

Thank you for sharing your experience! We're sorry to hear that the mini book bag wasn’t the right fit, but we’re glad you found our service to be great nonetheless. We appreciate your continued trust in FASHIONPHILE and are grateful for your loyalty. We hope to help you find the perfect item next time!

Thumbnail of user rw680
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Fashionphile has been my go to for handbag purchases for the past several years. I have both purchased and sold back a bag I purchased a year or two prior.
I would rather buy something pre-loved than something new and I really like some of the older styles that are coming back in fashion so this all works out for me! Their layaway feature is great also.

Reason I chose this business:

I looked at several sites and reviews on several sites for pre-loved bags and this one seemed the easiest and the most reputable.

Thumbnail of user claudias675
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

At first when I removed the tag and could not close the clasp I was sooooooo worried and thought I had been sold a defective item. Then looking carefully I realized that there was another piece from clasp that needed to be lifted. All I can say is teach your clients how to properly get familiar with watches as they're all different……thank you I'm happy with my decision.

Reason I chose this business:

No comment all is good!

Thumbnail of user zulmaa10
Zulma A. – FASHIONPHILE Rep

Hi Claudia,

Thank you so much for your feedback! We're thrilled that you're happy with your purchase and figured out the clasp. We appreciate your suggestion about providing more guidance on watches, as every piece truly has its unique features. We'll keep this in mind to help future customers. Thank you for choosing FASHIONPHILE, and we hope you enjoy your watch!

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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