Overview
FASHIONPHILE has a rating of 4.7 stars from 7,914 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
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I paid for my purchase in installments. For each payment made, there was an immediate acknowledgement which made me feel secure. The entire process was smooth and impeccable. Afforded myself my dream bag and well, YEAH Fashionphile!
Loved the file with anecdote, and yes I have it clearly visible in my closet.
FASHIONPHILE is always a trusted partner in the preloved market. I never worry about authenticity. They stand behind their listings. Descriptions and photos are accurate. Returns are easy. Whenever I am looking for a retired piece, they are always my go to place.
Ease of placing order & fast shipping. I've purchased from Fashionphile since August 5,2018. My first purchase was a Louis Vuitton Monogram Travel Organizer wallet that I still use today. I enjoy scrolling Fashionphile LV products online to see what's new. For vintage & pre-love LV, this is the place to shop!
I dont know how anyone would authenticate this as a Chanel piece! I would like the $14.99 return shipping cost to not be deducted from my refund - This makes me rethink all your certifications of authenticity!
The purse was advertised to be aged gold hardware, but on the pictures it looked silver. I thought it may have been the champagne gold color, which can look silver. Upon receipt, it was silver rather than gold. I'm surprised by this mistake. Given it is a Chanel purse. Additionally, the year of the purse was 2019 when Chanel stopped making caviar Chanel mini square in caviar leather in 2018. All of this has made me feel very confused about whether this is an authentic product.
I ordered a lovely LV bag and received the tracking information and to my chagrin, the shipping company seemed to do everything they could to not deliver my package and even returned it to Fashionphile before the last posted delivery date. I contacted Fashionphile and they documented everything and assured me that when they received it, they would resend it. When the tracking information showed it had been received by Fashionphile I waited several days I contacted them, and they assured me they would send it back. They did everything right and I am now in possession of my purchase, and it was well worth the wait.
I am very happy with the item I purchased from Fashionphile. It is absolutely beautiful and in perfect condition. Came in a very timely manner and great communication by the company. I will definitally shop with Fashionphile again.
I had a fantastic shopping experience with FASHIONPHILE! Their website is easy to navigate, and the selection of luxury items is impressive. The detailed product descriptions and high-quality photos made it easy to shop with confidence. My purchase arrived quickly, beautifully packaged, and in even better condition than expected. Customer service was responsive and helpful throughout the process. I will definitely shop with FASHIONPHILE again and highly recommend it to anyone looking for authentic pre-owned luxury at great prices!
I had a great experience from the ease of placing my order to delivery. The purse is in amazing condition. The pictures online show the purse exactly how it was. I wanted to buy this purse in Bergdorf's over Christmas last year and didn't pull the trigger, i have been thinking about it ever since. When i saw it on Fashionphile i was so excited and the price was amazing. I couldn't be happier with this purchase and i can't wait to buy my next purse.
I really love, love my Gucci bookbag. It was in excellent condition as stated. I certainly will make another purchase from Fashionphile. The price, was great, the product was delivered on time, and it looked exactly like the pictures.
Using the Fashionphile website I found easy to navigate and look for items I am interested in. I had browsed on their website many times before but never jumped to finalise a purchase. I also like that you can save things in a wish list, which I have done and like to keep checking on it daily to see if anyone had already snatched up items I have my eyes on. The entire add to cart and payment is easy and communication is prompt with automated emails to let me know when my items are sent with a given estimated delivery time. I like that the delivery was not too long of a wait, probably around 2 weeks and even when I had to pay customs in my country, everything was settled quickly and I was still able to receive my parcel without delays.
I am very happy with my recent purchase and can't wait to snatch up another piece to add to my luxury collection.
This Louis Vutton is the most beautiful one I have ever seen! I have wanted one for a long time and it on sale because it was pre loved! It is in wonderful shape! The price was so much more affordable than I ever thought! And the Authenticity Guaranteed and for the rest of its life! Unbelievable value! Thank you so much!
Beautiful Quality products! Easy to navigate! Good descriptions! You know exactly what you are getting!
It was my first time purchasing from fashionphile, I loved my wallet it was better than I expected I will for sure be purchasing more. It was shipped very quickly and arrived just before my birthday so excited
The luggage tag seemed fine in the pictures and when I received it. It wasn't until I undid the buckle and put it on my bag that I noticed that the hole the metal peg goes in was torn and the leather strip is almost torn through. Too bad I cut the Fashionphile tag off.
The items are nicely presented on the site with many photos and descriptions provided. The return policy is also a plus because without it, I will likely not purchase. Also very easy to filter items, because they have thousands, to look for something more specific. I highly recommend shopping here.
Ivanah Brown gave me above and beyond excellent customer service. She found the Dior tote that I have wanted but unable to find it on my own. She is an extremely caring salesperson and I will definitely use her in the future.
Second hand can be a hit or miss. First we called Atlanta location and a young man said sure come we have the bag only for us to drive 40mins there and back to be told they don't have bags at the Atlanta location. Needless to say this experience was sooo stressful, the company claims they allow UPS to leave packages at pick up location which requires a ID yet UPS says they don't. We miss our package. Then once we received it the bag has a permanent bend in it… which was NOT on the pictures lesson learned: save the extra money and purchase it new. There is little to no accountability… customers are just torn fill out feedback.
I'm genuinely surprised by how well packaged my parcel was and the clean condition in which the product arrived. From other shops, I've received things in conditions where I've had to spend extra money getting the item cleaned. The bag I ordered was in the exact condition listed on the website AND it was beautifully cleaned - ready to use. Thank you so much for my bag!
I ordered an item based on the description and it was wrong. I own 8 LV Alma PM bags, the bag i received was not a pm as listed. Now I have to not only pay to return it I have to pay a fee for returning it. This is not fair and not how you should treat good customers.
I just received my Gucci handbag and am thrilled with the quality and entire experience. From the wonderful unboxing (confetti and all) to the gorgeous authentic bag. So happy with my decision to purchase from
fashionphile!
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members