FASHIONPHILE has a rating of 4.7 stars from 7,906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
I ordered an item based on the description and it was wrong. I own 8 LV Alma PM bags, the bag i received was not a pm as listed. Now I have to not only pay to return it I have to pay a fee for returning it. This is not fair and not how you should treat good customers.
I just received my Gucci handbag and am thrilled with the quality and entire experience. From the wonderful unboxing (confetti and all) to the gorgeous authentic bag. So happy with my decision to purchase from
fashionphile!
This is my very first experience purchasing with Fashionphile and I am amazed by the selection, and quality of merchandise. I purchased a beautiful Marc Jacobs handbag in excellent condition and it arrived much sooner than expected and in pristine condition. I expect to continue to shop with Fashionphile as a Buy, Sell, Repeat costumer
Fashionphile has yet to let me down, I lost most of my bag collection when I relocated to another state, I was able to restart my collection with this service. The quality of the pieces I have purchased are pristine and I am grateful for this company as I am able to enjoy luxury items at a reasonable price.
I ordered a bag on 3/28, and it arrived from NY on 4/4. When the bag arrived one full week later, I was out of town and won't be back in time to see the bag. I had to have my husband send it back. The return policy should go back to either 30 days or 15 days from the date of receipt of the bag, not from the shipping date.
Very happy with my order of Chanel sunglasses! Great condition, packaging was very nice, fast shipping. Overall great experience I check the website daily for inventory and sale discount deals. I will be ordering again soon. Thank you!
First time shopper at FASHIONPHILE. I've been shopping on other sites for over 10 yrs. I purchased a Chanel camera bag and condition-wise (excellent) it's as described. However, the description noted a removable pouch but there was none. Called them to inquire and was told it was their mistake. Was given an option to return it, no option on price adjustment.
I was in search of a new handbag and wanted to give fashionphile a try, so I went ahead and ordered myself a Gucci handbag and I'm in love with it! The process was not only easy but everything's authenticated so it made shopping even easier! Would purchase from the site again and reccomend it to anyone who's in search of designer goods at a reasonable price!
Great experience! Sold a few items, placed the item I wanted to purchase on "layaway". Once items sold were credited to my account, I completed my purchase. It was seamless.
I'm soooo happy! I've been debating on purchasing a Louis Vuitton for a while now... I've showered the internet. Even want and had the "experience" at the LV store. But, none of the bags I was looking at really called to me. I literally was all over the internet and then came across this bag and it was in excellent condition. I knew right away it was the one- and the price was also in the budget I was looking to stay in. The bag came packaged beautifully, and it shipped even quicker than expected. I'm truly so happy with my purchase.
Fashionphile describes the condition of the used bag in details. Very easy to navigate the website. Only one issue, I found out the Chanel bag I purchased has cheaper retail price for brand new. Don't understand why used bag has more value than the brand new bag. Other than that pretty good shopping experience.
LV bag as described. Pics very accurate. Very fair price. I have been researching this bad for several months on several different resale sites. Shipping was a little slow. It took about 5 days for my bag to reach the shipping location after marked as shipped.
As it was a nightmare the process of paying the tax for importing in my country the bag from the US I would rather pay you instead so as to avoid such bottleneck my my tax authorities too much burreaucracy and too much effort for me to go through u professional UPs staff here in Greece. Overall the bag is amazing 🥰
My experience has been great- but when I made a purchase on Thursday- few hours later they send me a coupon for 10% off. I really wished I could have used the coupon for this huge purchase-
The bracelet is not in excellent condition- one of the pearls you can see the edges are not fully aligned.
The bag that I purchased was in excellent condition. The only issue I had was that I paid for overnight shipping yet it took three days for the purchase to arrive. Other than that, I am very happy with the purchase.
I had a great first time buying experience with Fashionphile. My Fendi Baguette was exactly what I was hoping for! It's beautiful and arrived perfectly packaged and in pristine condition- the presentation was nice! My only complaint- I was under the impression that I would have to sign for this package via UPS and was disappointed to see that this very expensive bag was left on my porch without having to sign for it. So glad it didn't end up in the wrong hands and can't wait to enjoy my new purchase!
Loved the more casual vibe of the in-store shopping experience at the New York Flagship. The fashion advisors were able to find me the bags I wanted to try quickly and gave me time and space to try them on. The bag I ended up buying was the direct result of my in-store experience - if I had not been to the store, I wouldn't have bought it online.
My overall experience with FASHIONPHILE has been very positive. Most of the items I've purchased arrived quickly, were exactly as described, and in excellent condition. Their listings are detailed, the photos are clear, and the authentication process gives me confidence in what I'm buying.
However, my most recent purchase was a letdown. The item I received was much more worn than expected, and for the price, it didn't feel worth it. The condition didn't match the description or the photos as well as my previous orders did.
Customer service has always been responsive, and I still trust the platform—but this last experience made me a little more cautious. I'll continue to shop with FASHIONPHILE, but I'll be paying closer attention to item details going forward.
I had the most amazing experience shopping with Fashionphile! I purchased a white Burberry Lola mini camera bag in excellent condition, and I couldn't be happier. The bag was exactly as described, practically like new, and the price was unbeatable.
Fashionphile's website was easy to navigate, and the detailed photos and descriptions gave me complete confidence in my purchase. When the bag arrived, it was impeccably packaged and exceeded all my expectations.
If you're looking for luxury items at great prices with trustworthy service, Fashionphile is the place to shop. I'll definitely be a returning customer!
First purchase of jewelry off a resale site, I researched all and FASHIONPHILE was the most recommended.
My bracelet is absolutely gorgeous and as described.
I'll be shopping this site first from now on.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!