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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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It was okay, i had to ask for additional pictures of one of the bags, glad I did it because the pics from website was not clear. I wasn't aware that I can do that with personal shoppers. I guess its a good thing I did because I won't be able to return the item later. I don't have a store near me, I will have drive 3 hours. The return should be free too. Just a thought for people who don't live close.
Fashionphile consistently has an excellent selection of designer items to browse and shop. I also appreciate the nice presentation when the order arrives, it's a nice touch that makes for a great experience all around and makes them stand out ahead of other resale sites.
Fabulous experience and great quality. The bag was well represented in the description. I would definitely shop on Fashionphile again!
Very good. Appreciate the fast shipping and product presentation.
Shopping with fashionphile is easy and they ship the product to you so fast and the pictures are so clear and the prices are excellent
The website is easy to maneuver and the pictures are clear.
I wasn't sure what to expect and was very pleasantly surprised. The purse was listed in "excellent" condition and was exactly that. It looks new but for a tiny scratch mark on the handle, which I expected from the description and picture on the website. It shipped from across the country and was at my house within 3 days. I will shop through the website again.
I emailed to ask a question about my item. I received a response requesting the item number. I sent it and sent it again and sent it again. Two weeks later I gave up. Then I found a phone number for Fashionphile and talked with Carly who went above and beyond to get an answer for me. The result was I bought the item. I've received it now and am very pleased with it. I'm having it authenticated before I give it the final thumbs up but thanks in advance.
Easy to use site. Found exactly what I needed in great condition and the packaging is top tier. Will definitely use again in the future.
I like the example pics used for size. Makes buying easier :)
I received it but I am a bit disappointed one of the glasses sticks is lose and keeps falling down and there is a small scratch I didn't realize until I pulled off the sticker so I can't return but I paid so much and there definitely NOT excellent condition I also paid $50 to overnight and so not worth it
This was my 3rd purchase from Fashionphile. All 3 items were in excellent condition. I am very happy and completely satisfied with all 3 items. I will continue to purchase pre-owned luxury items from them in the future.
My shopping experience with Fashionphile was fantastic, thanks to their extensive range of bags and varied pricing options. I was impressed by the sheer selection available, allowing me to find exactly what I was looking for. The bag I purchased was in outstanding condition, far exceeding my expectations, and the price was excellent for the quality I received. Overall, it was a delightful and satisfying shopping experience!
I had never shopped on Fashionphile before, but I decided to give it a try—and I'm so glad I did! My new bag arrived within a week, and it was in pristine condition. I'll admit, I had a bit of buyer's remorse before it came, wondering if I'd made a mistake. But once I opened the box, all my doubts disappeared. Thank you, Fashionphile!
Great place to shop. And excellent customer service.
The bags I have purchased and I purchased a lot have all been wonderful. This bag is no exception. It's very pretty. I just don't love it enough to keep it.
It's always a great experience shopping on here, and I trust them
I was very hesitant to purchase a designer bag as used but relieved to find out there are free returns which to me suggests the customer will likely be satisfied, which I was! The condition of the Louis Vuitton handbag I received was even better than the condition score provided on the website. It looks and smells brand new and im very pleased with my purchase! The confetti that was there when I opened the box made me happy because this is actually a birthday gift to myself. I highly recommend Fashionphile and will return for more purchases in the near future!
FP has allowed me to add variety without costing me a fortune. All items I have received have been in condition as described.
I love my new (to me) bags. Clean, as described, and quick shipping. Thank you!
My purchase met and exceeded my expectations! The photos on the website were very true to what was received. This was my first luxury purchase and I was very pleased. The condition states "shows wear" but it really looked brand new- the previous owner did a very good job taking care of it. I hope they're rest assured that the purse is now in good hands.
The alert I had set was triggered by this beautiful Dior small d-journey bag in a light jaccard with beige leather, for about $1,000 less than currently listed on Dior's website. I clicked the "add to bag" button and received the bag within 5 days. Awesome!
I love the ease of the interface and the tracking updates. I ordered a pair of shoes that I need to return because the listing stated they were a 39 when they were not, however.
Loved the personal shopper experience. I received great pictures of the bag from every angle and confirmation there was no smoke smell etc. While the bag condition was listed as Excellent, it looked new to me! So fast and so easy. I'll be back!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!