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FASHIONPHILEReviews 10,192

4.7

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,334 reviews

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California
1 review
0 helpful votes
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A faster delivery
October 18, 2025

It was okay, i had to ask for additional pictures of one of the bags, glad I did it because the pics from website was not clear. I wasn't aware that I can do that with personal shoppers. I guess its a good thing I did because I won't be able to return the item later. I don't have a store near me, I will have drive 3 hours. The return should be free too. Just a thought for people who don't live close.

Date of experience: October 8, 2025
Virginia
1 review
0 helpful votes
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Great experience
October 17, 2025

Fashionphile consistently has an excellent selection of designer items to browse and shop. I also appreciate the nice presentation when the order arrives, it's a nice touch that makes for a great experience all around and makes them stand out ahead of other resale sites.

Date of experience: October 7, 2025
Tennessee
1 review
0 helpful votes
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Great Product
October 16, 2025

Fabulous experience and great quality. The bag was well represented in the description. I would definitely shop on Fashionphile again!

Date of experience: October 6, 2025
Nevada
1 review
0 helpful votes
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Product Quality as Described
October 16, 2025

Very good. Appreciate the fast shipping and product presentation.

Date of experience: October 6, 2025
Florida
1 review
0 helpful votes
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Love
October 16, 2025
Updated review

Shopping with fashionphile is easy and they ship the product to you so fast and the pictures are so clear and the prices are excellent

Date of experience: October 6, 2025

The website is easy to maneuver and the pictures are...
October 8, 2025
Previous review

The website is easy to maneuver and the pictures are clear.

Date of experience: September 28, 2025
California
1 review
0 helpful votes
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Satisfied!
October 15, 2025

I wasn't sure what to expect and was very pleasantly surprised. The purse was listed in "excellent" condition and was exactly that. It looks new but for a tiny scratch mark on the handle, which I expected from the description and picture on the website. It shipped from across the country and was at my house within 3 days. I will shop through the website again.

Date of experience: October 5, 2025
Oregon
1 review
0 helpful votes
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Hmmmmm?
October 15, 2025

I emailed to ask a question about my item. I received a response requesting the item number. I sent it and sent it again and sent it again. Two weeks later I gave up. Then I found a phone number for Fashionphile and talked with Carly who went above and beyond to get an answer for me. The result was I bought the item. I've received it now and am very pleased with it. I'm having it authenticated before I give it the final thumbs up but thanks in advance.

Date of experience: October 5, 2025
Georgia
1 review
0 helpful votes
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Not complaints
October 15, 2025
Updated review

Easy to use site. Found exactly what I needed in great condition and the packaging is top tier. Will definitely use again in the future.

Date of experience: October 5, 2025

I like the example pics used for size
October 4, 2025
Previous review

I like the example pics used for size. Makes buying easier :)

Date of experience: September 24, 2025
New York
1 review
0 helpful votes
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Clear website bad product
October 15, 2025

I received it but I am a bit disappointed one of the glasses sticks is lose and keeps falling down and there is a small scratch I didn't realize until I pulled off the sticker so I can't return but I paid so much and there definitely NOT excellent condition I also paid $50 to overnight and so not worth it

Date of experience: October 5, 2025
Nevada
1 review
0 helpful votes
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Very satisfied!
October 14, 2025

This was my 3rd purchase from Fashionphile. All 3 items were in excellent condition. I am very happy and completely satisfied with all 3 items. I will continue to purchase pre-owned luxury items from them in the future.

Date of experience: October 4, 2025
Texas
1 review
0 helpful votes
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Large selections and great prices!
October 14, 2025
Updated review

My shopping experience with Fashionphile was fantastic, thanks to their extensive range of bags and varied pricing options. I was impressed by the sheer selection available, allowing me to find exactly what I was looking for. The bag I purchased was in outstanding condition, far exceeding my expectations, and the price was excellent for the quality I received. Overall, it was a delightful and satisfying shopping experience!

Date of experience: October 4, 2025

Great selections
October 7, 2025
Previous review

Great selections

Date of experience: September 27, 2025
Florida
1 review
0 helpful votes
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Loved my Chloe bag!
October 14, 2025

I had never shopped on Fashionphile before, but I decided to give it a try—and I'm so glad I did! My new bag arrived within a week, and it was in pristine condition. I'll admit, I had a bit of buyer's remorse before it came, wondering if I'd made a mistake. But once I opened the box, all my doubts disappeared. Thank you, Fashionphile!

Date of experience: October 4, 2025
Texas
1 review
0 helpful votes
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Great service
October 14, 2025
Updated review

Great place to shop. And excellent customer service.

Date of experience: October 4, 2025

Great 😊 selection and prices
September 30, 2025
Previous review

Great 😊 selection and prices.

Date of experience: September 20, 2025
California
1 review
0 helpful votes
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Great service and beautiful items
October 13, 2025
Updated review

The bags I have purchased and I purchased a lot have all been wonderful. This bag is no exception. It's very pretty. I just don't love it enough to keep it.

Date of experience: October 3, 2025

Wonderful service and products
May 23, 2025
Previous review

It's always a great experience shopping on here, and I trust them

Date of experience: May 13, 2025
Texas
1 review
0 helpful votes
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I was very hesitant to purchase a designer bag as used but relieved to find out there are free returns which to me suggests the customer will likely be satisfied, which I was! The condition of the Louis Vuitton handbag I received was even better than the condition score provided on the website. It looks and smells brand new and im very pleased with my purchase! The confetti that was there when I opened the box made me happy because this is actually a birthday gift to myself. I highly recommend Fashionphile and will return for more purchases in the near future!

Date of experience: October 3, 2025
California
1 review
0 helpful votes
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Love it!
October 13, 2025
Updated review

FP has allowed me to add variety without costing me a fortune. All items I have received have been in condition as described.

Date of experience: October 3, 2025

Worth it!
April 13, 2025
Previous review

I love my new (to me) bags. Clean, as described, and quick shipping. Thank you!

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Better than anticipated!
October 13, 2025

My purchase met and exceeded my expectations! The photos on the website were very true to what was received. This was my first luxury purchase and I was very pleased. The condition states "shows wear" but it really looked brand new- the previous owner did a very good job taking care of it. I hope they're rest assured that the purse is now in good hands.

Date of experience: October 3, 2025
Virginia
2 reviews
0 helpful votes
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Dior d-journey bag
October 13, 2025

The alert I had set was triggered by this beautiful Dior small d-journey bag in a light jaccard with beige leather, for about $1,000 less than currently listed on Dior's website. I clicked the "add to bag" button and received the bag within 5 days. Awesome!

Date of experience: October 3, 2025
Colorado
1 review
0 helpful votes
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I love the ease of the interface and the tracking updates. I ordered a pair of shoes that I need to return because the listing stated they were a 39 when they were not, however.

Date of experience: October 2, 2025
Missouri
1 review
0 helpful votes
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First Time Buyer. Great Experience!
October 12, 2025

Loved the personal shopper experience. I received great pictures of the bag from every angle and confirmation there was no smoke smell etc. While the bag condition was listed as Excellent, it looked new to me! So fast and so easy. I'll be back!

Date of experience: October 2, 2025