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thredUP has a consumer rating of 3.25 stars from 5,180 reviews indicating that most consumers are generally satisfied with their purchases. thredUP also ranks 1st among Used Clothing sites.
This company responds to reviews on average within 15 days
Packages arrived very quick and in good order. I am very pleased with my purchases. This is the second time I have ordered from thredup. Both times I've ordered have been a quick delivery date. That impressed me in that I know thredup cares about when I get the order instead of it lingering in the mail.
See positive reviewsDon't waste your time if you think you're going to make any money. I honestly feel like I should've just thrown my stuff away instead of Thred Up insulting me with a ridiculous payout of $0 for a brand new (never used) Coach wristlet (which they had listed as gently used)! Then charging $10 to return clothing they don't like, so I end up making ZERO dollars. I could've thrown it in the garbage and felt better about it - rather than feeling like I got scammed!
See critical reviews
Tip for consumers: Skip ThredUp. there are plenty of local consignment shops that anyone could do business with.
Tip for consumers: Do not use Thred Up. I feel completely robbed.
Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Hi Wendy, If you have any specific items in mind it is best to contact support@thredup.com to get an estimate however we have this information posted in the link below: http://support.thredup.com/hc/en-us/articles/203415086-CONSIGNMENT-Everything-you-need-to-know- Essentially, items with a higher MSRP will offer a higher payout on resale. We are always happy to answer any questions that you may have if you reach out to support. We look forward to assisting you.
Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
Back in 2008, co-founder James Reinhart opened his closet and couldn’t find anything to wear. It was this moment in Cambridge, MA that the initial idea for thredUP was born. Founded in 2009 as a pilot for peer-to-peer online sharing of men’s shirts, thredUP is now the world’s largest online marketplace to buy and sell women’s and kids’ secondhand clothes. Our start-up headquarters are located in downtown San Francisco with distribution centers all across the US.
