San Francisco, CA 94104, United States
Tel: (617) 575-9676
I liked the clothes I received but I nearly had an aneurysm trying to deal with the crappy courier company they used. I live on a small island and after I paid through the butt for their private brokerage fees (ugh) they started robocalling me every day to say I needed to pick up my package on the MAINLAND. When I called support they said it was an error and they'd deliver, but the robocalls kept coming and they literally filled up my voicemail. After my order was delivered I got an email from them asking for feedback so I wrote back explaining this issue but never heard back. They clearly don't value their customers' time at all.
Poor customer service, I place the order and didn't get my package. I place many orders and that one I didn't receive. Thy to contact costumer service but they take forever to respond.The Fedex said it was delivered but they didn't give any prove of that... Don't by here because you WILL NOT GOING TO GET YOUR PACKAGE AND THEY DON'T CARE . Poor Costumer service...
I sent a few clothing items BUT I sent several Michael Kors bags, Kate Spade & coach as well. Guess what???? No mention of those. They disappeared???? I call crooked employees! Sickening that I just LOST $500 in items that were nvr mentioned. Shame on u sick ppl!
Seriously -do NOT waste your time. You are SO much better off selling your clothes via Ebay or a garage sale or facebook or a local community site...
I sent my "kit bag" filled with excellent quality clothes / all on trend / some high-end pieces / many still with tags. I would estimate the clothes in total cost $1000....
Right now -I am looking at a $2.50 payout for EVERYTHING! What a scam this is!!!
You're not going to get squat on consignment or instant payout for high quality clothes. They say they do all the work for you- hence the lower payouts- but the descriptions are lousy. They don't even describe a jacket as being lined or unlined, for what season, etc. Users of Poshmark and Ebay know it takes about 5 seconds to say "lined" or "unlined". DON'T FORGET you can edit prices of your items! When I saw that my consignment payout was a measly couple of bucks, I lowered my items to the absolute minimum prices available. If I'm gonna get hosed, then the least I can do is lower their profits, too.
Their search section sucks compared to Poshmark. Also, if you sell, you get much money. Took a month to get the bag and another month to hear back. They offered me to take an immediate lower payout, I tried to do so but the link sent me on a endless loop of bad links and no where to select take immediate payout. I'll stick with donation and Poshmark.
There is no zero for the star rating or that is what I would give! Sent a full bag of Name Brand clothing, mostly new! Got (are you ready for this?) a whopping $10 payout or 18 if they sell! Giving to Goodwill from now on!
I sent in a ton of brand new, cute clothes (mostly with tags) and got NOTHING. All of them were name brands and in perfect condition. Was thinking it would be worth getting less with doing less work (considering I have an infant at home), but never thought I would get absolutely nothing listed. I definitely should have tried listing a few of the expensive name brand items on eBay. Lesson learned.
I sent brand name clothes tons with tags still on them the bag was full!!! I got $11 wow, I spent that on laundry soap to wash the damn clothes!!! This is a SCAM, makes their pockets fat, and you get nothing in return. You truly are better off with a yard sale. I got maybe .40 cents on clothes they are selling for $25 a piece. Crooks!!!!
My review is only for children items. I have found their prices to be extremely overpriced for used clothing for kids, 10.99 for a single used carters onsie? Seriously you can find a whole outfit for that price on sale. Normally $2-2.50 is going rate for Onesies at consignments. Especially out of season clothing. I think they need to re evaluate their prices
I would've been better off having a yard sale or simply donating to needy!! I sent in about 50pc - most brand new!!! They listed 21pc and only offered me 5% of the sale = $4.45 total ?!?! Then they took $10.99 return fee for the unlisted items, which had me pay them to earn 95% off my clothes!!! WTHeck!?!
I had selected very nice items, over half still had price tags on them. I received a whopping $4.87 for all of my items in the "ThredUP" bag. I will not "donate" to ThredUP again. Horrible experience. I could have sold all of my items on another website and received well over $500! Lesson Learned!
I usually sell clothing locally and get a pretty good price for my clothes. I decided to choose Thred Up because I saw a YT video who recommended it. I ordered the 'clean out' box kit (which by the way is just a link to a printable label) and sent my things along. I was offered very little, compared to what I get locally, but I still thought I would take the credit and at least find something to purchase with my $10.00! As I started shopping, I used the sorter to specify type of clothing and my size. When I finally found something (very difficult to do when you only have $10.00 and $5.99 of that is shipping cost. I was trying to keep my cost down as much as possible). I found a pair of jeans in my size, and a blouse with minimum out of pocket. Never did I deviate from my own specific sorting of sizes and clothing choice. When the package arrived I was unpleasantly surprised,. The blouse did not fit at all. Ok I though I can return. But when I saw the jeans, they were a boys size 16, not women's at all. Of course, a sale item and not eligible for return. So disappointed, especially to think I could again have sold and shopped locally. Never again!!!
I sent them in a number of designer clothes, brand new with tags, and they sent me back a gift card for 75 cents that doesnt even work!! Unbelievable. The owner needs to be in jail!
I purchased about 6 name brand items, the box arrived at my office and there was a 60.00 duty fee on the box (which I was totally fine with) I paid the fee.... opened the box... and nothing in the box was mine !!! OK mistakes happen and I get that, but lets just make this right.
I contacted Thredup to let them know of the error as well the packing slip inside had the name of the person whos order it must have been, I contacted that person as well to let them know that I received their product in error, she as well vice versa received my product in error
Thred up got back to me on my explaining of the error in boxes; they told me to keep or donate the product and that they would refund me the original order cost, Great,.... but what about my order, what about the lady that was expecting the order that I was now told to keep or donate and what about my 60.00 duty that I paid on a order that is not mine !!! I have repeatedly emailed Thred up with the above questions with absolutely no reply. I want my 60.00 Thred up !!!! this was your error and would expect reimbursement. I will never order from them again.
I've placed 5 orders with thredup. In total, I've purchased 10 items. Of the 10 items, 8 arrived damaged in one way or another, some orders every item I placed had a rip stain or other issue that was not stated online (everything from smells to the dyes on the patterns running across the garment).
Some Examples: I bought a red floral dress that had white flowers on it, it said it was new with no defects, when it arrived the flowers had turned pink in places because someone had washed it and the dye bled. I ordered a white linen blazers that was 'new with tags' and when I got it, there were large orange spots all over it, the kind that are made with old blood. Several items arrived covered in hair or smelling like mold or smoke.
I messaged customer service about each, sending photos. Thankfully they either refunded me or offered a discount but when you're saying something is in perfect condition it should not have large stains and rips. It's not worth it for me to go through the hassle when so many items arrived damaged. There are other re-sale sites where I've not had this issue I'll stick with them.
I gave at least $1000 worth of items (keep in mind this was my second chance with them). My pay-out' to date is a whopping $16. Some items show unavailable and I have yet to receive an answer to why. I did choose consignment. I am also disappointed that their prices have jumped. I will now go back to donating and not selling nor buying through Thred-Up.
Several weeks, no acknowledgement of receipt of box full of clothes.
They won't answer emails. It's a scam.
I signed up not only to ThreadUp but Poshmark, and I periodically donate items to Housing Works, and PickUpPlease a service that picks up your items and donates them to veterans and families of veterans. Poshmark gets 5 stars. It's seamless and well designed. You have to stay on top of it, and it became my "twitter." I never got a bot, or a solicitation or a rude comment. Getting paid is simple. No third party. However, THREADUP is another story. 1 month to get the bag, 1 months for them to sort my bag. Another 3 weeks to get paid and they subtract the processing fee for a third party pay out (this is NOT a safe source either). ThreadUp is basically as scam with not backing. They want you not to cash out but to buy what they have on line. Their "help" is no help. I sent in 25 items. Good condition. LuLu, Theory, etc. I got $33 minus 10% processing for my cash. Stay away from this hustle. Donate to Vets or Housingworks instead.
If you are smart about finding good clothes, I think you can find good purchases. Unlike other reviewers, I was ok with the payout for my selling. It is on par with the local consignment shop. I did recently send a bag with much higher quality items, which I sent with the return assurance. If I do not receive the items back, then obviously my opinion of the company will change greatly.
What I am very disappointed with is the bait-and-switch pricing scheme which I think they implemented recently. I see one price on the item page, but increases 5-20% when I add to cart. This is very deceptive.
Also, I think sizing labeling, categorization, etc. have gotten very sloppy. With only two pictures per item, having more discipline in this aspect is critical. For example, I purchased a coat that was labeled "L" size, but was a men's large-so really much too large for me.
Another thing which I think is really disappointing is when they separate items which are obviously sets, like bikinis or suiting. It may increase flexibility for customers looking to purchase, but if you are ever looking for a suit set, you don't need to hunt down both the top and bottom, or only find one available because the other was purchased.
I sent in 2 bags - I have a potential of earning $20 - what a slap in the face. They are using YOU to make money. I was scammed into this thinking it was an easy way to sell my name brand like new clothing. It was too good to be true. Plus - if I were to buy something from them - the shipping maximum is unreasonable. I think people who sell on the site should receive free shipping for life as they are making a mint off of my items. I totally regret sending in 2 kits. I would have been better off with ebay or just a tax write off. DO NOT USE TREDUP
As a first time pregnant woman, I chose Thred Up for maternity shopping. Obviously i wasn't sure of the sizes and made a few returns for store credit. I was finally done with the clothes not working out and i opted to get my money back in the original form. I paid for shipping (as per their rules) only to have the amount still refunded as store credit. I reached out to customer service to get the refund processed and their response was that 'as a one time exception they will refund my amount, after deducting an additional $8.99 for previous shipments'. Essentially they would make me pay twice for shipping in order to not have my money stuck as store credit for ever. For context, it is not like i returned every single item I purchased from them. I did keep some clothes along the way and cumulatively (adjusting for refunds) would have spent at least $300 on purchases. In the end I was charged $18 to get a refund on $51 to my bank statement. This is the lowest I have seen any company stoop down to. I wanted to make a difference on impact to the environment, but i guess i don't want to do it at the expense of supporting a fraudulent buinsess, who is also known to undercut sellers and keep profits in-house.
I sent in over $2,500 worth of new name brand clothes, shoes and purses they gave me $140.00. Biggest rip off!!!
We are sorry to hear that you were not satisfied with our Clean Out program. Please send us your account information, so we can further review this with you. You can message us on this platform or reach out to our Customer Service via firstname.lastname@example.org.
got two pair that were in excellent condition at a bargain price! I will be ordering more from this company
While thredUP still has some issues, I do appreciate a couple of changes they have made:
1) Offering thredUP Unlimited (a program which I believe is in beta). This gives me unlimited free shipping regardless of how much I buy and has made me return to the site and shop there regularly again. Also, returns are free if you choose store credit -- which I do -- and there's no more annoying restocking fee.
Consumers have come to expect free shipping, and I honestly don't care if they are passing that cost back to us, I just have to work a bit harder to find a good deal. The Unlimited program has made me purchase items I normally wouldn't and I end up keeping them. I hope they roll this program out officially. NOTE: this program is different from getting free shipping after $79, and different from the "bundling" thing.
2) You can now donate items using your own box/bag and they'll no longer deduct that from your earnings, which is nice.
HOWEVER, on the downside, thredUP has made some bad changes as well:
- No more size measurements on certain items, such as tops and skirts. (They still provide measurements for pants at least.) This makes it a lot riskier for me to buy clothes. It's unfortunate because their rationale for not providing measurements is to quicken the pace for listing items -- i.e. sellers don't have to wait as long for their stuff to get processed -- but it's a big negative for buyers. In fact, it's a bit counterproductive if you think about it. If thredUP is trying to move inventory, then they should take a few minutes to provide sizing, so that buyers are more willing to purchase. I now stop myself from buying things because I don't know if they will fit. And despite my free shipping (see above), it's too much of a hassle/risk.
- Payouts are lower than they used to be. This is anecdotal, but I found that my seller bags are getting less money. I used to be pleasantly surprised and happy w/ the payout (and would spend all of it shopping on thredUP) but now it feels more like donation.
Overall, I've come back to thredUP and appreciate their testing/experimenting. I shop there for about 50% of my clothing needs (as opposed to 100% before in 2017 when it was great, and 10% in 2018 when it was super bad). I hope the company sticks around because overall I get some decent value from it, and I love being a conscious consumer.
Just to touch on our recent changes to the measurements we provide—we include measurements on some, but not all, of our item categories. We fully understand that for those who did rely on these measurements this is an unwelcome change and we are sorry if it has affected you negatively. Today we process approximately 100,000 items per day and growing! It may seem like nothing, but saving even pennies per item processed can help us keep costs down across the site. We hope this insight may help you understand why we made these changes. If you ever receive an item that's not as described please contact us and we will make it right.
As recently as 3 months ago, ThredUP was amazing and had become my go-to shopping destination. I started spending more of my money there and had stopped shopping at other places (online and otherwise). The deals were great, I loved their marketing/packaging, and I loved that I was doing my part to reduce my carbon footprint.
However, their recent changes have soured my experience:
- Quality control is horrendous. I have gotten clothing marked "like new" with paint stains, oil stains, wrong sizing (a 00P skirt was actually a size 8P).
- Restocking fee is a slap in the face. They now charge you an extra $1.99 for returning any item under a certain threshold ($50?) and it SUCKS. Part of the fun of ThredUP was discovering styles I wouldn't normally wear, and now, I won't even take the risk
- On top of the standard $5.99 shipping fee, they charge an extra fee if you buy from a warehouse that's not close to home. Ridiculous
- One time, they tried to charge me extra for shipping because the sweater was heavy. They should've stated that upfront, after I questioned it, their rep reimbursed me (which was good)
- Their dynamic pricing model is frustrating. I have a designer dress I'm saving up for, but they have since increased the price on it, citing the laws of supply & demand.
- Speaking of pricing, I have observed them steadily increasing the price of items. It's simply not worth shopping at ThredUP when I could get a similar item (and brand new) by simply waiting for a sale, or hopping over to my local outlet mall
I also wish they'd stop putting out BS answers. Look, you're a business, I get it - but you're quickly losing your competitive differentiators. I don't care that a restocking fee helps you recoup losses due to re-listing -- that's the cost of doing business. Their reps defend the practice by saying that "[m]ost thrift stores do not allow returns at all," not acknowledging that brick-and-mortar thrift stores let you TRY ON the clothes in person, at no cost.
I feel that they've lost their identity as a true consignment store.
ThredUP used to be amazing for buyers like me, but now the pendulum has swung too far the other way. I am guessing they are feeling pressure from investors; either way, I'm using up my last credit with them and not planning to come back unless changes are made.
Customer Questions & Answers
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If your clothes are name-brand and in good condition you will not get what they're worth from thredUP. Find a consignment store or go on eBay and sell them yourself. I wish I'd given mine to charity, no need to fill thredUPs pockets.
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I'd love to see a class action suit build against this company. I'm a young professional -- a lawyer, actually (unrelated practice area) -- who is shocked and disappointed by this company's conduct. They're taking advantage of a demographic they think won't speak up. Young women: raise your voices! After having my like-new Diane Von Furstenberg weekender bag disappear into this company, never to be seen again, I filed a complaint with the Better Business Bureau. One small step, but it's something! It takes 5 minutes. USE YOUR VOICE!
Votes Thanks for voting!
Hi Wendy, If you have any specific items in mind it is best to contact email@example.com to get an estimate however we have this information posted in the link below: http://support.thredup.com/hc/en-us/articles/203415086-CONSIGNMENT-Everything-you-need-to-know- Essentially, items with a higher MSRP will offer a higher payout on resale. We are always happy to answer any questions that you may have if you reach out to support. We look forward to assisting you.
Votes Thanks for voting!
Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
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I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
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They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
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Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
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Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces.... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be.. that their buyers should be able to buy perfect product. My take on this is ..... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue!!!! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Votes Thanks for voting!
Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
Votes Thanks for voting!
This company cannot be trusted...stay away. They are bad news.