thredUP reviews

I sent in a ton of brand new, cute clothes (mostly with tags) and got NOTHING. All of them were name brands and in perfect condition. Was thinking it would be worth getting less with doing less work (considering I have an infant at home), but never thought I would get absolutely nothing listed. I definitely should have tried listing a few of the expensive name brand items on eBay. Lesson learned.

I sent brand name clothes tons with tags still on them the bag was full!!! I got $11 wow, I spent that on laundry soap to wash the damn clothes!!! This is a SCAM, makes their pockets fat, and you get nothing in return. You truly are better off with a yard sale. I got maybe .40 cents on clothes they are selling for $25 a piece. Crooks!!!!

My review is only for children items. I have found their prices to be extremely overpriced for used clothing for kids, 10.99 for a single used carters onsie? Seriously you can find a whole outfit for that price on sale. Normally $2-2.50 is going rate for Onesies at consignments. Especially out of season clothing. I think they need to re evaluate their prices

I would've been better off having a yard sale or simply donating to needy!! I sent in about 50pc - most brand new!!! They listed 21pc and only offered me 5% of the sale = $4.45 total ?!?! Then they took $10.99 return fee for the unlisted items, which had me pay them to earn 95% off my clothes!!! WTHeck!?!

I had selected very nice items, over half still had price tags on them. I received a whopping $4.87 for all of my items in the "ThredUP" bag. I will not "donate" to ThredUP again. Horrible experience. I could have sold all of my items on another website and received well over $500! Lesson Learned!

I usually sell clothing locally and get a pretty good price for my clothes. I decided to choose Thred Up because I saw a YT video who recommended it. I ordered the 'clean out' box kit (which by the way is just a link to a printable label) and sent my things along. I was offered very little, compared to what I get locally, but I still thought I would take the credit and at least find something to purchase with my $10.00! As I started shopping, I used the sorter to specify type of clothing and my size. When I finally found something (very difficult to do when you only have $10.00 and $5.99 of that is shipping cost. I was trying to keep my cost down as much as possible). I found a pair of jeans in my size, and a blouse with minimum out of pocket. Never did I deviate from my own specific sorting of sizes and clothing choice. When the package arrived I was unpleasantly surprised,. The blouse did not fit at all. Ok I though I can return. But when I saw the jeans, they were a boys size 16, not women's at all. Of course, a sale item and not eligible for return. So disappointed, especially to think I could again have sold and shopped locally. Never again!!!

I sent them in a number of designer clothes, brand new with tags, and they sent me back a gift card for 75 cents that doesnt even work!! Unbelievable. The owner needs to be in jail!

I purchased about 6 name brand items, the box arrived at my office and there was a 60.00 duty fee on the box (which I was totally fine with) I paid the fee.... opened the box... and nothing in the box was mine !!! OK mistakes happen and I get that, but lets just make this right.
I contacted Thredup to let them know of the error as well the packing slip inside had the name of the person whos order it must have been, I contacted that person as well to let them know that I received their product in error, she as well vice versa received my product in error
Thred up got back to me on my explaining of the error in boxes; they told me to keep or donate the product and that they would refund me the original order cost, Great,.... but what about my order, what about the lady that was expecting the order that I was now told to keep or donate and what about my 60.00 duty that I paid on a order that is not mine !!! I have repeatedly emailed Thred up with the above questions with absolutely no reply. I want my 60.00 Thred up !!!! this was your error and would expect reimbursement. I will never order from them again.

I've placed 5 orders with thredup. In total, I've purchased 10 items. Of the 10 items, 8 arrived damaged in one way or another, some orders every item I placed had a rip stain or other issue that was not stated online (everything from smells to the dyes on the patterns running across the garment).

Some Examples: I bought a red floral dress that had white flowers on it, it said it was new with no defects, when it arrived the flowers had turned pink in places because someone had washed it and the dye bled. I ordered a white linen blazers that was 'new with tags' and when I got it, there were large orange spots all over it, the kind that are made with old blood. Several items arrived covered in hair or smelling like mold or smoke.

I messaged customer service about each, sending photos. Thankfully they either refunded me or offered a discount but when you're saying something is in perfect condition it should not have large stains and rips. It's not worth it for me to go through the hassle when so many items arrived damaged. There are other re-sale sites where I've not had this issue I'll stick with them.

I gave at least $1000 worth of items (keep in mind this was my second chance with them). My pay-out' to date is a whopping $16. Some items show unavailable and I have yet to receive an answer to why. I did choose consignment. I am also disappointed that their prices have jumped. I will now go back to donating and not selling nor buying through Thred-Up.

Several weeks, no acknowledgement of receipt of box full of clothes.
They won't answer emails. It's a scam.

I signed up not only to ThreadUp but Poshmark, and I periodically donate items to Housing Works, and PickUpPlease a service that picks up your items and donates them to veterans and families of veterans. Poshmark gets 5 stars. It's seamless and well designed. You have to stay on top of it, and it became my "twitter." I never got a bot, or a solicitation or a rude comment. Getting paid is simple. No third party. However, THREADUP is another story. 1 month to get the bag, 1 months for them to sort my bag. Another 3 weeks to get paid and they subtract the processing fee for a third party pay out (this is NOT a safe source either). ThreadUp is basically as scam with not backing. They want you not to cash out but to buy what they have on line. Their "help" is no help. I sent in 25 items. Good condition. LuLu, Theory, etc. I got $33 minus 10% processing for my cash. Stay away from this hustle. Donate to Vets or Housingworks instead.

If you are smart about finding good clothes, I think you can find good purchases. Unlike other reviewers, I was ok with the payout for my selling. It is on par with the local consignment shop. I did recently send a bag with much higher quality items, which I sent with the return assurance. If I do not receive the items back, then obviously my opinion of the company will change greatly.

What I am very disappointed with is the bait-and-switch pricing scheme which I think they implemented recently. I see one price on the item page, but increases 5-20% when I add to cart. This is very deceptive.

Also, I think sizing labeling, categorization, etc. have gotten very sloppy. With only two pictures per item, having more discipline in this aspect is critical. For example, I purchased a coat that was labeled "L" size, but was a men's large-so really much too large for me.

Another thing which I think is really disappointing is when they separate items which are obviously sets, like bikinis or suiting. It may increase flexibility for customers looking to purchase, but if you are ever looking for a suit set, you don't need to hunt down both the top and bottom, or only find one available because the other was purchased.

I sent in 2 bags - I have a potential of earning $20 - what a slap in the face. They are using YOU to make money. I was scammed into this thinking it was an easy way to sell my name brand like new clothing. It was too good to be true. Plus - if I were to buy something from them - the shipping maximum is unreasonable. I think people who sell on the site should receive free shipping for life as they are making a mint off of my items. I totally regret sending in 2 kits. I would have been better off with ebay or just a tax write off. DO NOT USE TREDUP

As a first time pregnant woman, I chose Thred Up for maternity shopping. Obviously i wasn't sure of the sizes and made a few returns for store credit. I was finally done with the clothes not working out and i opted to get my money back in the original form. I paid for shipping (as per their rules) only to have the amount still refunded as store credit. I reached out to customer service to get the refund processed and their response was that 'as a one time exception they will refund my amount, after deducting an additional $8.99 for previous shipments'. Essentially they would make me pay twice for shipping in order to not have my money stuck as store credit for ever. For context, it is not like i returned every single item I purchased from them. I did keep some clothes along the way and cumulatively (adjusting for refunds) would have spent at least $300 on purchases. In the end I was charged $18 to get a refund on $51 to my bank statement. This is the lowest I have seen any company stoop down to. I wanted to make a difference on impact to the environment, but i guess i don't want to do it at the expense of supporting a fraudulent buinsess, who is also known to undercut sellers and keep profits in-house.

I sent in over $2,500 worth of new name brand clothes, shoes and purses they gave me $140.00. Biggest rip off!!!

got two pair that were in excellent condition at a bargain price! I will be ordering more from this company

While thredUP still has some issues, I do appreciate a couple of changes they have made:

1) Offering thredUP Unlimited (a program which I believe is in beta). This gives me unlimited free shipping regardless of how much I buy and has made me return to the site and shop there regularly again. Also, returns are free if you choose store credit -- which I do -- and there's no more annoying restocking fee.

Consumers have come to expect free shipping, and I honestly don't care if they are passing that cost back to us, I just have to work a bit harder to find a good deal. The Unlimited program has made me purchase items I normally wouldn't and I end up keeping them. I hope they roll this program out officially. NOTE: this program is different from getting free shipping after $79, and different from the "bundling" thing.

2) You can now donate items using your own box/bag and they'll no longer deduct that from your earnings, which is nice.

HOWEVER, on the downside, thredUP has made some bad changes as well:

- No more size measurements on certain items, such as tops and skirts. (They still provide measurements for pants at least.) This makes it a lot riskier for me to buy clothes. It's unfortunate because their rationale for not providing measurements is to quicken the pace for listing items -- i.e. sellers don't have to wait as long for their stuff to get processed -- but it's a big negative for buyers. In fact, it's a bit counterproductive if you think about it. If thredUP is trying to move inventory, then they should take a few minutes to provide sizing, so that buyers are more willing to purchase. I now stop myself from buying things because I don't know if they will fit. And despite my free shipping (see above), it's too much of a hassle/risk.

- Payouts are lower than they used to be. This is anecdotal, but I found that my seller bags are getting less money. I used to be pleasantly surprised and happy w/ the payout (and would spend all of it shopping on thredUP) but now it feels more like donation.

Overall, I've come back to thredUP and appreciate their testing/experimenting. I shop there for about 50% of my clothing needs (as opposed to 100% before in 2017 when it was great, and 10% in 2018 when it was super bad). I hope the company sticks around because overall I get some decent value from it, and I love being a conscious consumer.

What a scam. They don't give you any money for your items. They are really making a great profit off other people's items. Don't send your items to them. You would make more money donating and taking the tax right off.

First off, when cleaning my closets, I typically donate 20+ contractor grade bags, so when thredUP has the clean out bag, I thought, let's try it. In my bag I placed never word Coach shoes, in the box, new J Crew blazer that cost $189, so surely that item would be to standard, right...it took about a month for my items to end up on the site for sale...and when they did, I was absolutely shocked, the J Crew blazer never made the cut and my new Coach shoes had been listed as "little wear" the cost for the customer to purchase the shoes is $34.99 and the pay out is $4.40...with all do respect, I would much rather just give the person my shoes, rather then receiving $4.40...just a slap in the face.

Buying...in the month tbatny items had been processing, I found a beautiful dress, then found 2 more...they all had been shipped from different locations, 1 was as described, new with tags...the other 2...nope...tags off, one smelled like mothballs and was obviously not new, because the White was dingy, I am very bitter because they sold me that dress, but my actual NEW blazer went MIA...my third dress was whatever, still no tags on it....

Moral of the story, I will no longer do business with thredUP...I feel horrible that I purchased merchandise from them and the sellers really received nothing for the items...items not as described, false advertising...just not for me.

They take forever to process your clothes, just to nickel and dime you in return. Brand new pair of printed leggings from Dillards WITH TAGS that cost $70 retail and they want to give me $3.60. Get the H*** outta here! I can list my stuff on Poshmark in 15 min and save the frustration. No thank you!

I sent in a number of items some of which were new, all leather brand new booties and other in style and in season items. Total is 17 items. On a pair of leather boots they propose to give me about $3.50. For designer dresses about four dollars and for some tops under a dollar. The prices of these things that they sell them for are not cheap. Also they describe things incorrectly and then people return them. I've had this happen to me when I have purchased things the color and the size or wrong and the condition can be very off. It's all their in-house people that do the measuring and write up's and description. The item is then sold b The prices of these things that they sell them for are not cheap. Also they describe things incorrectly and then people return them. I've had this happen to me when I purchased things the color and the size are wrong and the condition can be very off. It's all their in-house people that do the measuring and write up's and description. The item is then sent back they may reduce it and then you get even less. So for 17 items that they are selling I will get an average of two dollars an item. Just take your stuff and donate it because that is what they claim to do if it doesn't sell after a certain period of time although they claim that they will recycle the items which doesn't sound like they're being actually given to be reused as they are but they are actually somehow reprocessed. I'm going to try Poshmark.

I purchased over 40 items since 2014 and referred countless people to this company. Sadly, they are no longer including measurements such as "chest" and "length" for their items. These measurements have saved me so much time and money ordering clothes that fit . This change has made it very difficult to order from Thredup and I can no longer recommend this website.
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This is how they answered my e-mail question about the measurements:
Thank you for contacting thredUP support! I'm glad to help. Using feedback from our sellers and shoppers, we have determined that omitting item measurements allows us to process Clean Out kits more efficiently and list more items on our site.

If the measurements are not listed for an item, we recommend searching for the brand's sizing information on the manufacturer's website.