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According to them, the e-mails should be instant. I have contacted them no fewer than 5 times to try to get this resolved. As of Dec 11, I still do not have my gift certificate, but my credit card has been charged.
Additionally, their chat function says, "We are online from 6:00am-5:30pm PST. Our next available agent will be with you as soon as possible."
However, when I tried to contact them at 6:45 PST, no one was online.
On my 5th attempt to contact them/get my GC, I was told the only thing that could be done immediately was a refund, and I could try to re-order. I now see my online order status is refunded.
I requested an e-mailed copy of the transcript of my last online chat. The chat that was sent was not complete.
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However i had the Receipt from USPS and tracking number. i contact USPS and they clearly confirm the the box arrived at 6am to the warehouse on Aug 13. i send them all the information and they said the Fedex said that the box never send. what a jock. it was send USPS not Fedex. the credit me $100 only for over 25 pieces of clothing. I'm filing lawsuit agents them which will cost them more then $100.
Thanks for reading my review.
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Someone at Thred Up is wearing my Uggs, I'm sure of it. And from the comments I can see on this site, I bet they're a bunch of well dressed employees over there. I hardly think that my Uggs made it to Goodwill or Salvation Army.
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I feel robbed, cheated, scammed, and pissed the $#*! off! When my pregnancy developed complications that my work wouldn't accommodate, I was let go from my jobanks and forced to move in with my parents. A month later, 5 months along, I suffered a late term miscarriage and lost my baby. The only reason I reluctantly parted with some of my favorite brand-name clothes is because I needed the money.
Had I researched Threadup more beforehand, I might have seen that they have 300+ complaints filed against them with BBB and thought twice before shipping off half of my wardrobe.
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The 2 non-brand dresses sold, but the payout Thredup is giving me is... 0,98$ TOTAL. Which is actually not even enough to be paid through Paypal. So am I supposed to buy something on the website with a 1$ discount? Whoaw.
I read carefully the selling and payout conditions before I sent my bag of course, but the payout I obtained was way inferior to what I was expecting when reading the conditions. According to me it is completely misleading. Also my 3rd dress has not been sold, and now in order to reclaim it I have to pay twice more money than the payout Thredup would have given me. It is actually very sad and frustrating. Well enjoy my beautiful dress for free.
The whole thing is ridiculous, just give your items to charity instead of allowing Thredupto make profits on your back. Or sell them yourself. For me it is a scam, I will never ever sell or buy anything again on this website.
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Tip for consumers: I would not. If they are encouraging people to donate items and not treating them fairly, then how can you expect them to treat a buyer well.
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I'll return the entire box un-opened and dispute all charges with my bank. They lost this customer!!
Tip for consumers: Ensure that your order will be delivered when you can expect to be home for sufficient time to try on all items and return unwanted items before end of 7 day limit.
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Customer Questions & Answers
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If your clothes are name-brand and in good condition you will not get what they're worth from thredUP. Find a consignment store or go on eBay and sell them yourself. I wish I'd given mine to charity, no need to fill thredUPs pockets.
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I'd love to see a class action suit build against this company. I'm a young professional -- a lawyer, actually (unrelated practice area) -- who is shocked and disappointed by this company's conduct. They're taking advantage of a demographic they think won't speak up. Young women: raise your voices! After having my like-new Diane Von Furstenberg weekender bag disappear into this company, never to be seen again, I filed a complaint with the Better Business Bureau. One small step, but it's something! It takes 5 minutes. USE YOUR VOICE!
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Hi Wendy, If you have any specific items in mind it is best to contact support@thredup.com to get an estimate however we have this information posted in the link below: http://support.thredup.com/hc/en-us/articles/203415086-CONSIGNMENT-Everything-you-need-to-know- Essentially, items with a higher MSRP will offer a higher payout on resale. We are always happy to answer any questions that you may have if you reach out to support. We look forward to assisting you.
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Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
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I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
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Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
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They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
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Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces.... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be.. that their buyers should be able to buy perfect product. My take on this is ..... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue!!!! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
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Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
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About thredUP (from the business)

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