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Why am I hearing so many negative complaints about selling?
asked by Caryn M. on 6/7/15
13 Answers
Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
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I think they are dishonest and unfair. I sent beautiful acceptable name brand clothing to them and they took nothing. Their turn around time is extremely slow. I deal with Twice now and have had very good success with them. I would say you are better off with Twice or actually just donating clothes to your local community.
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To answer your question and in response to the one answer about sellers "overreacting", *cough, Melissa* we're not overreacting. The only phenomenal thing happening is how ThredUp is still in business. I sent it pieces of clothing that were not big brands like a $500 dress. They were mostly stuff from J. Crew, Madewell, UrbanOutfitters, Anthropologie and Abercrombie. That was stuff that I wouldn't have given away or donated, mind you that. I would've sold them on eBay but I was lazy and I learned my lesson.

I doubt Melissa sold a single thing on ThredUp. If she did, and receive a payment of $4-5 (like I did), she'd FEEL so ripped off that she might as well donate the clothes. But would she have felt that way if she didn't get ripped off? No. The payout isn't even the only thing wrong about ThredUp. There's plenty of other reasons.. even for the buyers. I have used other selling methods and I have used LikeTwice numerous times when they existed. I never received insulting payouts like this.

Anyone who is defending ThredUp here is probably a staff member, a paid person to uphold their company name, or flat out bought all the nice stuff online that ThredUp stole from sellers. Otherwise, why spend so much time speaking positively about the company; you're only 1 amongst 100s of others.

SO, DO NOT donate your clothes to ThredUp. It doesn't matter how great your items are, you will get ripped off regardless. It's sad that people sent in clothes worth hundreds of dollars and got a payout less than what I got for my average stuff.
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They are extremely 'picky' over what they accept (or so they say) and they reject much of what you send even after you have reviewed and think the items are OK. Also they seems to change the brands they don't accept often -- I checked before I sent the items and they replied a bunch of brands I sent were not acceptable. I am just done with them. When the business first started, I feel they were different and I got more $ for my items.
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These answers are spot on. Why still questioning. They lie and cheat (told us they rejected items we did not even send). Avoid doing business with them.
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My review is already posted pay outs are a joke.
Scammers if u are trying to sell. I perfer and do well on
Tradesy.
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You will have much better luck going to a local resale shop or even having a garage sale! I sent all my "A" grade items to them , many NWT and high quality designers. I received NOTHING! I took all my "B" grade iitems to a local resale shop and recieved $90, and the amount of clothes was less than I sent to Thredup! Don't do it, save yourself the aggravation!
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I think at least some of these people are overreacting. Maybe not all, but I find it hard to believe that every piece of clothing people send them is great quality.

There's a phenomenon in psychology where people tend to value things they already own more than they do things they don't. So it's very easy for someone to complain, "OMG that t-shirt was worth so much money!" when they don't realize that it's outdated, poor condition, etc. Would you want to buy a pilled shirt? How about a style from the 2000s? I bet you wouldn't.

They have high standards because buyers also have high standards. Take a moment to think about whether YOU or even a close friend would buy the items you're sending to them. To sell something effectively, you need to think like a buyer. This is something I've learned through YEARS of experience selling fashion across many sites.

Lastly, though... Some of you are complaining that they don't pay you enough. But many of you also claim that you would have "donated them anyway". You guys realize that they donate or repurpose the clothing they don't sell on their site? From a monetary standpoint, something is better than nothing. From an environmental standpoint, recycling or repurposing is better than throwing it away. And from an ethical standpoint, maybe you think they're lacking. But not only is SO MUCH clothing donated every year, people in need want nice clothing, too.

All I'm saying is, it's easy for people on the internet to trash ThredUP. But I doubt most of these people are really thinking about what they're saying. And also, most people who post reviews have opinions on the extremes (very bad or very good). So chill a bit.
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The answers here are pretty explanatory. And you still ask why they are getting negative reviews? Why wouldn't they be? Can't find one good thing to say about them.

'
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I feel that the amount of time it took to sort my young children's clothes, wait for the clean out bag to arrive, wait for the processing of the bag and then pay $14 to receive basically the same package back, wasn't worth it. I received $5 after two clean out bags because I "paid" $28 to have the two bags returned. I was disenchanted. I think if I had a ton of new stuff with tags, I'd do better, but I primarily make planned purchases, so what I sent in was at least a season old and worn. Maybe a person with high-end unused product would make out better but for a mom in a small city-town with an old navy around the corner, it didn't make the return I had wanted,
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Honestly they deviated from their original business plan and started flying by the seat of their pants from what it appears. Being picky about the clothing you sell is FINE. Being so picky that you reject perfect NWT things.... because someone that works incoming items says is out of style, is not. The last bag i sent it was the only thing that was all ok. New With Tag Swimsuit separates. They paid me a fraction of their worth and that was it. I deal with Swap.com primarily now.
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Let me elaborate, because after the 1st bad expirience I thought I'd try and see if they have gotten better so I sent another bag in, all the clothes new with tags or nwot, they took 12 pieces and left a justice scarf for $15.98 then grabbed $12.99 to mail the scarf back to me.
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I do not think they are that bad, most of the time I make out alright, I think I hate that they raised the amount to get free shipping to 70.00 but I have loved most of the clothes...guess it depends on how you feel...All I can say is try it for yourself.....
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