I had a previous long review to this, so to supplement that long review, I decided to update and I don't feel my opinion on this website has changed much. Sometimes, at the post office, I see large polka dot bags and wish I could've told the sender that it's not worth sending to ThredUp.
Plus, my coworker ordered a jacket from them and it got lost in the mail. ThredUp told her to file a claim with the carrier. This shouldn't be the customer's responsibility. ThredUp knows that filing a claim with a carrier takes ages and rather you (the buyer) waste your own time doing it. ThredUp knows a large majority of people wouldn't go through that hassle and just "forget" about the issue. My coworker decided to forget about it and lost her money.
Oh, and if they somehow donate your items, they get the tax credit for it, not you. So in a way, you're giving them items so that the company can deduct it off their taxes.
Recycle clothes is a great concept, but ThredUp executed it poorly, and try to make up with it by using "cute" packaging that is so wasteful and bad for the environment..
“Processing Takes Too Long”
• Previous review
I am reviewing as a seller: I used to use LikeTwice and I can honestly say that LikeTwice's payout was much better and their processing time was much quicker. For ThredUp, with a giant bag of accepted name brands including shoes, they only gave an average of $30 per bag full of items barely worn, or even NWT. If I could get proof that unaccepted items are going to a donation, I'd be happy, but that's not going to happen.
On average, no matter what type of item I gave or what condition it was, I almost always got less than $1.00 per item which is actually pretty disgusting.. to the point where it's blatant ripping off. I got between $3-9 per item from LikeTwice before they shut down to merge with eBay.
Just to give an example of how low a payment is: I sent them in a bag full of items and they gave me a total of $40 yet all 27 items they accepted marked up on their website for sale for a total of $250+.
On top of that, it takes ThredUp weeks to process the bags. Yes, I am aware that they process a lot of people's stuff. I would forgive the long processing time, but once they give you the money, you can't cash it out immediately which is stupid; so that sort of adds to my impatience. And the only way to get the cash is if you have a PayPal account, so if you don't have that, there's no other way to receive money.
LikeTwice (when it was still here) always gave me a fair price for every item and valued my items as if I was a long-term customer and had the option to send me checks. I made at least $400+ with them within three months from stuff I sent it. One box of clothing, they gave me $118 for. It is obvious (like another reviewer said) that ThredUp is only interested in taking your clothing next to nothing, reselling and don't expect to see you ever again. I considered it a lesson learned just by looking at these numbers.
I'm also an eBay seller and I buy/sell on Facebook, but it takes too much time sometimes. Almost everything I sell looks news. Buyers always message me or people always comment how great the condition my items are and always satisfied. I sell brands like Madewell, Urban Outfitters, American Apparel, J. Crew, Gap, Abercrombie, Hollister, AE, etc. So to have this website give me back so little for my items, it's heart breaking and humiliating, and not the experience I wanted. I should've known better but I thought ThredUp was going to be like Twice but they aren't.
Also, all the positive reviews here are beyond generic and fake. All "users" have one review and that one review is for ThredUp, with the account made on the same month the review was posted. ThredUp's rating was around 2 stars when I came here to view it, months ago. There's no way it spiked up to 4 stars because this company is TRASH.