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Janet T.

5 Level 5 Contributor
  • 88 Reviews
  • 333 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Shopping

Member since November 2013

  • Reviews

    88

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

    4

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Review Distribution

88 Reviews by Janet

2/11/21
• Updated review

GoDaddy used to be the golden standard for domain and web hosting in the 2000s. They have changed a lot since then and they just nickel and dime customers like crazy. Everything costs extra with no real support.

I purchased my domain and Wordpress dedicated hosting with them. Initially, I had absolutely no problems with them, until one day, I decided to change my theme's main page look. It was changing my grid masonry between two or three columns. When I saved this change, my main page received an internal server error and never fixed.

When I called GoDaddy up, the CSR assured me that my theme was the problem. However, I NEVER had this problem with my theme for the two years that I've been using it. Not a single problem. I contacted the author who provided no solution, but based on all the customer reviews, comments and forums, no one had the problem I did. The GoDaddy CSR changed my theme back to one of the default Wordpress themes and all he had to tell me was that my theme is the problem and couldn't tell me anything else.

In fact, they told me my error/server log was empty and nothing could be done to solve this problem. Two months after paying $100+ to manage both my domain and hosting, my website's main page was down. Not only is it an embarrassment as a graphic designer, but it was also wasting my time and money. I had to reset the website and start over.

Later on, the website stopped loading and gave a specific error. After months of not being able to access my own website at home and in certain locations of the country, I never ended up solving the issue even after spending 30 minutes on the phone with GoDaddy where they kept saying "everything is fine on our end", and blaming my ISP. On their forums, many other users had the same issues to no available solutions.

If you don't end up having an issue like mine, then you're probably going to have a decent experience. I have not run into any other technical errors. However, they rip you off from every little thing. Granted, I did choose basic hosting, however, for the same price or similar pricing (without the raised cost after a "promotion" ends), other providers have SSL security/certificates and daily backups already in their pricing. GoDaddy charged me $40 a year for daily backups and also will charge me $80 a year for SSL security otherwise my website looks unsafe and suspicious.

LASTLY, I want to add that in 2021, GoDaddy is still charging for SSL certification and with different price ranges depending on the customer. Last year, they were charging my husband for a service he never used. GoDaddy generously credited him for the unused service and suggested to put the credit towards to an SSL certificate cost. So he did that and everything was fine. Just yesterday, he tried to modify his website and for some reason, it wasn't working. Spending 20 minutes on the phone with GoDaddy, the agent said that unless my husband renews and pays $150 for the SSL certificate that he previously had, the website won't work and there's no way around this. Are you serious? Why is the customer responsible for this? Now my husband is infuriated as he was never told this ahead of time. GoDaddy has lost me as a customer, and I warned my husband in the past. Now, they also lost my husband as a customer.

TLDR; If you can't afford, cancel SSL or if the SSL promo is over, you're responsible to pay for it otherwise your website will be permanently disabled.

Constant "Server" Errors
8/23/16
• Previous review

I purchased my domain and Wordpress dedicated hosting with them. Initially, I had absolutely no problems with them, until one day, I decided to change my theme's main page look. It was changing my grid masonry between two or three columns. When I saved this change, my main page received an internal server error and never fixed.

When I called GoDaddy up, the CSR assured me that my theme was the problem. However, I NEVER had this problem with my theme for the two years that I've been using it. Not a single problem. I contacted the author who provided no solution, but based on all the customer reviews, comments and forums, no one had the problem I did. The GoDaddy CSR changed my theme back to one of the default Wordpress themes and all he had to tell me was that my theme is the problem and couldn't tell me anything else.

In fact, they told me my error/server log was empty and nothing could be done to solve this problem. Two months after paying $100+ to manage both my domain and hosting, my website's main page was down. Not only is it an embarrassment as a graphic designer, but it was also wasting my time and money. I had to reset the website and start over.

Later on, the website stopped loading and gave a specific error. After months of not being able to access my own website at home and in certain locations of the country, I never ended up solving the issue even after spending 30 minutes on the phone with GoDaddy where they kept saying "everything is fine on our end", and blaming my ISP. On their forums, many other users had the same issues to no available solutions.

If you don't end up having an issue like mine, then you're probably going to have a decent experience. I have not run into any other technical errors. However, they rip you off from every little thing. Granted, I did choose basic hosting, however, for the same price or similar pricing (without the raised cost after a "promotion" ends), other providers have SSL security/certificates and daily backups already in their pricing. GoDaddy charged me $40 a year for daily backups and also will charge me $80 a year for SSL security otherwise my website looks unsafe and suspicious.

2/1/21

I don't have an account on Reddit and never did but I often browse A LOT of different subs. So far, I notice almost 80% of the subs I visit (non-political) has some really serious censorship issues. The platform/forum isn't that easy to use and for beginners, you could forget about it. It seems like you could get banned for literally anything. Even if you read the rules, there's more rules or if a mod doesn't agree with you, you could expect to have your account restricted.

I was on the r/Beauty section just today when I found a thread discussing this new beauty brand that seemed mildly suspicious. I scrolled down and almost half the comments were deleted/removed by mods because those users didn't have enough "karma points". How exactly is this practical in any way? I don't even have an account with Reddit and this makes me not want to make one because I don't even know what I could avoid saying before getting banned.

Literally the worst! I don't remember this website being like this years ago but so much as changed. It seems like a really insensitive childish platform nowadays with mods that promote favoritism and with serious ego problems. "This is the internet", yeah I get it, Reddit can censor whatever they like. But because of that, I don't find this an interesting website to visit anymore. If you don't want any nasty, childish, verbal attacks (which will happen), don't even bother posting your story or your opinion here. It's no longer a respectable platform like it was years ago.

Service
Value
1/27/21

I'm sure the Seller Support are limited now due to COVID-19 but I feel like there's so many simple issues that could be fixed and yet they don't have the resources to do so. I'm a new seller and have been trying to list a product for weeks. I paid a ridiculous amount of money to GS1 to "rent" their barcodes for my products, paid Amazon for the pro seller account, and spent a lot of time finalizing a sample of my product with MY brand and info on the packaging to send them. I spent even more time trying to fix a very strange issue which I believe must be a glitch within their system or catalog.

They approved my brand and my product to sell on Amazon. But suddenly, I was getting numerous errors saying my GS1 code is being used when I try to list my product or that my product already exists in Amazon's database but it doesn't. Despite submitting a GS1 certificate to show I own the barcode, despite having all the right info, despite having a lot of professional sellers reviewing my info and process which they confirmed is correct, Amazon still gives me the runaround, asking for the same info or provide very unhelpful generic answers. If they tell you they'll escalate your situation to their "team", good luck. You won't hear back for weeks or months. They also don't reply to emails as fast as they do with phone calls so forget emailing.

Their Seller Support team also are hard to understand and don't speak proper English which makes things harder because you have to repeat yourself over and over. Thanks to this issue, I was unable to get my product into production and shipped to an Amazon warehouse because I don't have right info since I can't put my product listing up. This is a major setback which will last at least 2 months and unfortunately, it's incredibly frustrating as every day counts in this type of business.

I heard all the dreaded stories about Amazon Seller Support but I didn't know it was this bad. This has been such a terrible experience and now I have a limbo problem that they will take weeks and months to resolve and possibly ask for more info and then ask me to wait even longer. It's INSANE to me how the majority of Chinese sellers were able to list their products here with no issues, selling out and making money yet as a USA-based seller, I'm giving this horrible runaround over and over again.

Edit: After a week or so, I've provided the information they wanted and I was given the runaround asking to submit documentation to "prove" I'm the owner of the brand. I've submitted this in the past and have done so numerous times and yet Amazon keeps asking. I'm so infuriated that I'm about to give up and just make a Shopify store.

Service
Value
12/6/20

I wouldn't order again unless I REALLY want something. I'm neutral about this situation because Nike didn't really do anything wrong and their website and process was very easy to handle. However, read the returns instructions carefully. I was under the impression that Nike has a free shipping (minimum order) and free returns policy.

I took a risk (first order on Nike) and bought this $220 jacket that categorized itself as loose fit, so I went with their smallest size on the chart which was XS. I'm normally a size S in everything USA. When this XS jacket turned out too big still, I thought "no problem, I'll just return". I went through the process and it turns out the return label for guests is just a mailer label. It's not a pre-paid return label which is for members only. I made an account after to see if I could get the pre-paid label but of course, it didn't recognize my order even though the account and order was made from the same email.

Now I have to commute 1 hour to a Nike store to return because this jacket is so large and heavy, shipping it back would cost at least $30 and I'm responsible for it if it's lost in transit. Unless you want to make an account just for that ONE item at Nike, I would say don't bother unless you're ok with paying for returns. God knows what UPS or the post office will charge you.

11/20/20
• Updated review

I made the biggest mistake of buying something off Coach Outlet. I paid with PayPal because of the buyer protection. After I spent $78.39 (tax included) at the Coach Outlet, I waited weeks for the package to come, finally I open it and the product was described wrong. Coach had no prepaid return labels, no Coach outlets in NYC, and on their website, they said the shipping is the customer's responsibility. I should NOT be responsible to return something that's not as described so I filed a dispute on PayPal to get $8 refunded to me from Coach so I could return the socks. They closed in my favor, I used $6.41 out of the $8.00 to return the socks. Coach gets the socks.

BUT! They only refunded me $70.39 on PayPal. Where's the $6.41 I spent that was supposedly covered by them for THEIR mistake? Again, I had to contact Paypal and again, each response was from a different agent who barely read my previous dispute, barely looked at the previous evidence or even bothered checking the transaction ID showing that I spent $6.41 to return items to Coach. Instead, I was offered a measly $8 "return shipping voucher credit" that lasts only 6 months because the agent said that Coach *did* refund me full. His response: "Coach refunded you $8 and then $70.39". DUDE, I spent the $8 to return the WRONG items to them. Like WHAT? I wasted so much time waiting for these items just for them to be wrong, I had to go through the hassle of talking to PayPal, then having PayPal letting Coach keep the money and giving me back a partial refund over something that wasn't even MY fault. Such a headache and since it was only out $6.41, I basically ignored the resolution and gave up. How sad that consumers have to give up their money because a situation becomes so complicated and ridiculous? PayPal wasn't helpful at all.

A Forced Payment Option with Uncertainty
7/13/16
• Previous review

Like another reviewer said, Paypal is a horrible forced payment option especially on eBay. In most cases, you are never even SURE that you could keep the money you made because buyers have literally half a year to file a chargeback or a claim against you for any reason they want even after many months have passed; even if they left you positive feedback with no issue at all.

This break between eBay and Paypal hasn't changed anything! The only that has changed is Paypal's web interface which is much easier to use and much better on the eyes. If you have a problem with a chargeback or a claim though Paypal, eBay would just tell you tough luck. Yet this payment processing option is FORCED onto you to receive money and takes a chunk of your money for every payment received.

I would never trust Paypal with any of my money. I honestly wish there was a better alternate that eBay would use, but they are too busy racking high fees from their sellers. I pay hundreds of dollars of these fees to Paypal every month as a seller (excluding the eBay ones) and neither of these two companies actually helped me as a seller in any way. If you have a big sum of money left on your Paypal, transfer it immediately and don't leave it lingering.

If eBay wasn't forcing sellers to use Paypal, this payment option would never exist. For freelance work outside of my online shop, I take cash, checks or ChaseQuickpay. No fees, no scamming, no chargebacks, no disputes. Done.

Lastly, as a customer, there is no way to hide your address from strangers when purchasing an item. Whether or not it's a tangible good or a mistake on the receiver's side, there needs to be a fixed solution for this. I don't enjoy knowing some stranger in Puerto Rico knows my address when I pay the invoice to receive my digital photos from an activity during my trip.

11/13/20

I signed up around March 2020 shortly before the COVID-19 situation hit. I was supposed to pay the annual membership fee of $40 on April, but they froze membership accounts and the gym nearby wasn't opened until the middle of the September 2020 then closed on October 2020. They only sent me emails of the gym reopening, and never stated when fees are going to be charged. They charged me for September 2020 for the two weeks they were opened. Since it was only $10, I forgave that. I was going to cancel my membership sooner because they required wearing a mask while working out (which is something I can't handle). But to get into the gym to do anything whether speaking to the front desk or working out was atrociously long. I was told by other customers they were waiting for at least 1 hour.

I decided to do it another day, but I live in NYC and my neighborhood was a red zone which meant that non-essential businesses had to be closed to reduce the virus outbreak. This was in October 2020. Planet Fitness was closed the entire October 2020 yet they charged me the annual fee on October 1st and the monthly membership fee for mid-October. This made zero sense to me and it was out of nowhere; without warning. I would've been charged overdraft fees if I didn't have money on the account. I rushed to the location to try to cancel but they were closed (obviously). I tried emailing, I tried calling them, to no response. I walked past the gym numerous times between Oct-Nov 2020 and the gym wasn't reopened so I couldn't walk in to cancel. Their company policy demanded a ridiculous letter which many customers online said that PF would play stupid and pretend not to receive. My friend had this same issue with a different gym called Blink and she had to cancel her checking account to stop them from charging.

For me, I called up my bank to see if they could help and the agent reversed the charges and gave me my money back for these fees. She also told me that I'm not the first customer who called in about this problem. Clearly, PF is taking advantage of people by taking their money while the gym isn't even opened then use the "company policy" and "agreement contract" to get away with charging people regardless of the situation and rules that are out of customers' control. For PF, you could sign up online but thee's no way to cancel online which is ridiculous especially now in a pandemic. I would NEVER sign up with this gym ever again and I would advise anyone else to be careful of them. I also won't ever attach my checking account to any service as minuscule as $10 a month to do ANYTHING.

10/28/20

I received an ad for Coach Outlet advertising socks that looked awesome. I go on the website and this website is the plainest of the plainest website ever. It has no details or better descriptions of their items so you don't know the size, dimensions, etc. I wanted to order a pair of socks in 3 different colors but it didn't say if it was ONE SIZE or what gender it was for. Since Coach Outlet only had a number to call and it was a time consuming wait, I texted actual Coach and they told me that the socks are one-size-fits-most, the "outlet socks" fit the same as their "regular" ones, and that was it.

Coach Outlet shipped out my order using SurePost which is the worst shipping service for UPS and it took almost 2 weeks to arrive. I was so excited to rip open the package, but immediately, I was disappointed because the socks are not one-size-fit-most. It says on the packaging that it's for Men Size 5-10. I'm a woman size 5 so these socks were almost 2 inches longer than my foot.

Not only was I given wrong information, but the packaging slip/invoice says to affix the prepaid return label included for returns. There was no label in the packaging. It also doesn't say that the customer has to pay for this, yet I went on their website after to find a return solution (since the prepaid label wasn't in my package) and on the website, it says return shipping is the customer's responsibility and cost. A Coach Outlet doesn't exist anywhere in NYC so this was such a waste of my time and money. An $80 order for socks with now $8+ gone for return shipping after waiting for almost 2 weeks. They need to list product descriptions, sizes, measurements and any details CLEARLY. I would never shop on this website until these fix the return shipping costs and add clear product descriptions.

EDIT NOV 2020:
I filed a dispute on Paypal giving them evidence that Coach sent me items not as described. I asked for $8 back so I use the money to return the items. Coach obliged. I used the $8 to return the items. Coach received it but refunded me only $72 out of $80, which excluded the $8 from shipping. I had to file a dispute with Paypal AGAIN to explain to them that Coach used the initial refund for shipping costs towards my total refund. PayPal offered a measly $8 return shipping voucher as a solution and is failing to understand the problem and the mess Coach Outlet has caused. I don't want a voucher that lasts 6 months, I want my damn money back. I had enough at this point which is why I would NEVER recommend this website to anyone. Something that they did wrong is taking me days to resolve over $8 and now resulted in a poor resolution by PayPal. NEVER AGAIN.

10/24/20

Never purchased from Missguided so this is my first time. I'm convinced that not many of these 5 star reviews are actually legitimate as no one mentioned what product they bought or any details. I purchased 3 Sean John collab items. I read the description and looked at the images. Says that the model name Carmen wears a size US 4 in the pics and yes, the joggers are oversized on her. I sized down to a US 2, and I'm not as slim as the model, yet the US 2 was HUGE. Bought the size US 4 Sean John collab crop tank and that was fine at least. Very disappointed as this company isn't in the US, so I paid $11 express shipping to get items to me that I'm not convinced are described or sized properly. Return shipping is costly and not even worth returning. It was kind of embarrassing because my boyfriend touched the embroidered work on the tank's band and he said the quality could've been better; so I'm embarrassed to wear this outside now. While Missguided has pretty stylish products, it's not a risk I'm willing to take. The place is great for low-priced basics and trendy clothes, but not for me.

9/3/20

I purchased a name brand belt for much less than it cost elsewhere and a bunch of pants and a pair of sneaker. The items arrived within two days, are authentic and look great. SSENSE didn't give me a single problem with my items. I haven't spoken to customer service so I can't say too much about that. The website is very easy to browse and checking out is just as simple. My only peeve is that shipping is kind of expensive.

9/2/20

First and last order from Nasty Gal. I didn't have high expectations as I knew it's fast fashion but my friend ordered from them for years and had no complaints so I thought I'd give them a try. I ordered 11 items and kept 2 of them.

Here's the outline for the clothes I bought: 6 pairs of shorts, 2 top, 2 pants, 1 belt. The sizing is very off and not consistent at all to the sizing chart they provide. Of 6 pairs of shorts, I kept 2 pairs. For the rest, I ran into problems like the waist being incredibly big, boxy fits or just too large for the labeled sizes. I normally wear a US 4/Small. Both tops had a really awkward fit that if you bent over, the top would slip off immediately exposing your chest. The material was bad, felt like a cheap bathing suit and wasn't breathable at all. The canvas belt was itchy and didn't feel like canvas. Most of the bottoms were so badly sewn with threads hanging out everywhere. The Nasty Gal tag on the clothes are also itchy and ugly.

1. They say they're based in San Francisco (California) so I was under the impression that the warehouse is somewhere in California. Instead, after I confirmed my order and paid for shipping, I find out the courier is DHL which is used for foreign mail so the items are coming from somewhere out of USA. I found out it's from the UK.

2. Shipping isn't free. It's $10. I accepted that and paid for it, but for my $200 order, I never anticipated to shop at a brand that doesn't have a free shipping incentive. Not very inspiring for new shoppers but I tolerated it.

3. Return shipping isn't free. They don't mention anywhere on their help section that return shipping costs money or how much it actually costs. Shockingly, mine was only $4 but it seems other buyers were charged much more. You'd think that especially know during a pandemic, that they'd be a bit friendlier about their policies but they're not. At least with H&M, I could buy online and return to store if I don't like anything. Unfortunately, Nasty Gal has no real store so returns are processed online and apparently not in USA either. Luckily for me, my return was processed within days of shipping out, so I got a refund very quickly.

4. Quality of items are hit or miss, mostly miss. Most of the items seem to match the price range for fast fashion so I'm not surprised. I took a risk to purchase and I accepted that.

5. They mark up prices then put up a 60% off sale as if you're getting an awesome deal but you're not.

If you're in the USA, there's plenty of other retailers that are around that have real stores you can return your items to. I had better experiences on SHEIN and Romwe and that's saying a lot. Also, I put this review on another website and Nasty Gal reported it within the hour. It's no wonder there were only fake positive reviews there. Beware! Despite giving them two positive notes for me keeping 2 decent products and complimenting the fast refund timeframe, they still reported me so that shows they're hiding behind fake reviews. I have even less incentive to ever buy from them if that's how they do business. Stay away! FYI: I attached my order confirmation to show I actually bought from here.

6/18/20

I almost bought these roses because the images make them look gorgeous but after research:

1. I realize the images always show the rose from a distance so you can't see the imperfections and of course for photography, the company will always pick the best looking ones!

2. I know someone who bought one for herself and she felt ripped off because quality was extremely poor for the price. The rose appears hefty and looked like it was made of iridescent glass, plexiglass or some other hard material in the images. In real life, it's a thin piece of plastic curved to shape, the leaf is a thin spray painted piece, and the overall weight of the flower was like a pinwheel spinner. Craftsmanship wasn't there.

3. LONG SHIPPING! Why? Because it's a drop shipped product likely from an East Asian country such as China. It's not based in the USA or the North American continent. The hefty prices you're paying is for a product you can find on Alibaba for around $1.39. I know this because I checked!

4. The reviews here are fake 5-stars and back to back with no real profile for any of the users. They should be immediately taken down.

5. I'm guessing due to the likelihood of lots of customer complaints, or for some other reason, the company changes their website to dose-roses.com so any bad reviews online are less likely to be found by potential customers.

SAVE YOUR MONEY! Look elsewhere. The high end looking imagery and photoshoots are likely mocked up, edited or made to fool you to think this is a luxury-like product!

2/23/20

This was a peeve of mine becasue I normally read fine print, but I gave TurboTax the benefit of doubt since most people use it. When it said "free to file", I jumped in and realize it's not free. It's free to go through all the forms, but it's not free to get your tax return. If you have a W-2 for a job for a few months, then get laid off and use unemployment, there's an extra charge. They also don't point out that it costs $40 to file state and $40 to file federal. They also don't tell you that you're charged extra if you have a 1099 form instead of W-2. The whole thing is very misleading! I was embarrassed I even suggested to it to my relatives and told them it'd be free without first trying it out myself.

You're better off paying a real person $100 to do all your taxes so at least you could hire someone who knows what they're doing. The would say the only pro about TurboTax is that it's fast to sign, very intuitive, straightforward modern UI, and has plenty of info for people who are new. They also give good examples when you hit "learn more" or if you need help understanding something. If you're lazy and need a quick fix and don't mind the extra $80-120, go for it. But it's unfortunate for people who are already making very little ($35k-50k).

2/8/20

I'm a seller on Depop and I haven't had any issues. Potential buyers read descriptions and ask questions. We respond to each other in a timely matter. Everything is very easy to use! If you sell just regular goods like decor, low end fashion and accessories, you'll run into no problems. I don't trust any platforms selling high priced items or buying high end goods. The fee is only 10% compared to Poshmark which makes this more desirable to sell on. The platform is overall good but a little lacking:

1. There's no way to see my own shipping costs as a seller. I would have to edit the listing and its shipping info to see what option I've selected. Not very convenient as I can't remember every setting I put for shipping. Sometimes I offer free shipping to buyers but I can't tell unless I dig deeper.

2. Messaging platform should allow images. I send potential buyers images they request but it's in a Google drive link or something else. As a person myself, I feel safer if I know images are sent through the platform. If they're inappropriate, allow them to be reported. Sometimes, items get damaged and images for proof helps the case more. It also helps the buyer/seller communicate better.

3. Flat shipping rates are a little high but that's to be expected for Priority Mail and insurance up to $100.

4. Customer service is a bit lacking. Sometimes you have a seller or buyer emergency and they would take 2+ days to reply. When they do reply, it really stretches too much time and sometimes buyers can be impatient or mistrust you.

5. Depop referred me to file an insurance claim with USPS even though the label is provided by Depop. To me, that makes no sense. USPS has less incentive to help a regular customer as opposed to a partner company.

It's overall a good platform to sell on. I personally haven't ran into any issues with any buyers. The demographic is perfect for the clothes and accessories I sell. The platform is also much easier to list on, compared to eBay. I highly recommend it if you want to get rid of some stuff you have.

nicoletter3
George B. – Depop Rep

Hey Janet. Thanks for the feedback, and we're glad to hear you're enjoying using Depop. Feedback like this is incredibly useful for us. Hearing what we can do to improve Depop for our Community keeps us moving in the right direction. We'll be passing this onto our Product Team for them to take a look at.

Keep exploring,
Team Depop

1/10/20

The website is very clean and very easy to browse. I've ran into no issues while shopping and my order went through fine. They also ship and deliver very fast and require signature confirmation so your item doesn't get lost or stolen. However:

1. You can't return online purchases to the store. You'd have to ship the items back. That's not too bad since the returns are free.

2. Their policy page doesn't explain that returning items to a store isn't possible. I know most people would think "well if it doesn't say it, then it doesn't work", but it's always better to be sure.

3. Their store locator contains outdated stores and numbers. I've tried to call two locations nearby me and both don't exist anymore.

Overall, I felt like they could've explained things better on the website. They provide a sizing chart for all items but then state that the items fit in standard Italian size at the same time. I have no idea how to reference that. I ended up buying a top that's my usual USA size they listed but it was too big. That's why I had to make the return. Unfortunately, I have to mail it back. Make sure you keep the box and original packaging in-case your item doesn't work out. I almost threw out the shipping box thinking I could return it in-store.

12/24/19
• Updated review

Since my last review, I went back to this VPN and purchased a 1 year subscription. For the past 2 months, the servers refused to connect and I praised their customer service before. However, now I can't say the same. I've been going back and forth with their tech support for almost 30+ messages in the ticket regarding my issue. Get this: They reply once a day so you can only imagine how long it took me to get through 30+ messages. I wasn't refunded for the weeks when the servers didn't connect and I feel like a cheapass if I even bothered asking. If they can't resolve my issue, I'm moving onto a different service.

I gave it about a week or so before I finalized writing this review and to update the situation. The technician responded to me telling me that they are migrating most of their servers which is why most of them don't work. They didn't bother notifying any of their customers?!? The technician also didn't reply to my other questions regarding my issues with the service including when this "migration" will be over. I also submitted a ticket to ask about their policies on partial refunds since the website tells me nothing about anything. They never replied and closed my ticket. When I replied to the ticket again, no one ever answered me. I'm no longer supporting this VPN service.

No Longer Using
3/15/18
• Previous review

While I still believe their customer service is helpful and quick, the service itself is just not very good. For a while, I've been forgiving issues I've had due to the low price, but a competitor that I previously left for VPN. Ht, has updated their pricing and features which now include multiple devices at a lower cost.

I'm sad to leave VPN. Ht as I've been using it for over a year and was considering purchasing a subscription. I have too many billing issues and many servers won't connect for me. I just want to move onto another provider where things just work when I need it to. Plus, their MacOS app has been in beta for well over two years. It's extremely buggy and impossible to use.

Affordable with Features
3/15/18
• Previous review

At first, this website seemed a bit generic and suspicious. For the price, it does pretty well. The application for Mac is a bit buggy, however, stable enough to connect and disconnect with very minor issues. You can connect to multiple devices with the individual (non-subscription) plan. Your'e not locked into a subscription but still get the features that most VPNs don't offer at this price. The customer service responds within the next business day and always helpful with issues I had.

10/20/19

StockX is one of those businesses that are not legitimate nor honest. I ordered a Supreme cosmetic pouch. The shipping was $14 and was sent via UPS. The item never arrived though claimed delivery. It's a $60 pouch and I wasn't going to try to scam a business over 60 measly dollars by lying about not receiving it. Honest to God, contacting StockX and telling them your item didn't arrive will just lead you to a dead end. They replied to me and said "please contact UPS". Living in NYC my whole life, I can guarantee a customer contacting their post office or UPS does nothing. StockX should be the ones responsible. They should've insured the package and also contact the carrier for the customer.

In a failed attempt, I contacted UPS and of course, they told me that StockX has to file the claim as they were the ones who created the shipping label and shipped the item out. Just like another reviewer said, StockX refused to help file a claim with the UPS. When contacting them again, they told me to file a police report. For a $60 item? Really? Conclusion: Don't order from StockX. They don't care about their customers. If you don't get your item, then it's automatically your problem and you basically waste your time and lose money. Complete joke as they refuse to take blame for anything. Also, judging from this scenario, they probably ship items out to customers without any insurance or signature required. No real business does that. They can't even cover their own asses but never want to admit they're wrong.

8/10/19

I've had nothing but good experiences shopping at WayFair. I've been purchasing from them on and off for about a year. Each customer service rep I spoke to was friendly and helpful. While the items themselves aren't *all* great quality, the price and low cost shipping justifies my purchases. I've bought side tables, clothing racks, dining tables, dining chairs, a TV stand, computer desks and two sofas from WayFair and they're all still in good condition. The website is easy to navigate and supplies a lot of helpful product filters. One of my computer desks arrived damaged and they replaced it at no extra cost. I also didn't have to mail the damaged one back although it was unusable so I threw it out. Overall, I'm satisfied with my shopping experience on WayFair.

8/6/19

I love IKEA but their website really needs work. While I notice they modernized the main page, the rest of the pages are unfriendly, not mobile responsive and confusing. You could be logged in and add things to your shopping list and it would create ghost shopping lists you don't actually have. The review popup window (to write reviews) don't work on Safari a lot of the times.

It would be nice if they have more product filter options too. Lastly, I can't believe IKEA charges exorbitant amounts of money to ship things. For example, I purchased over 100 products (2 of them being very heavy NORDLI drawer units) and it was a flat fee of $9.99. That is absolutely reasonable, but spending over $1000 and not getting free shipping is weird to me; I was ok with it. Anyway, I tried to ship a table top to me which isn't large or heavy and yet it cost $69.99 to ship a $30 table top. On top of that, they take forever to fulfill the order.

6/26/19

Honestly, I don't mind the higher price of West Elm so as long as the product looks and feels like it's worth the price. I'm just disappointed on how their website is set up. I've opened tabs on my browser for 10+ items I wanted and none of them are available for either shipping or pickup in my city. Sure, I can drive 3+ hours to another state and pickup the item, but that's not practical nor worth it. Or, an item is available for shipping while everything else requires a pickup at multiple store locations. It happened to every single item I wanted. They never stock their online warehouse and their store in a sense where it's convenient for customers. I gave up shopping for anything on their site and directed myself to Crate and Barrel instead. The price point is about the same but they stock the items on their website and local store.

6/6/19

I live in Brooklyn and as if finding an apartment at a reasonable cost isn't tiring enough. I believe this website and all the other sites need revamping for NYC renters. It's utterly ridiculous how many bait&switch listings are out there and a bunch of fake listings that offer only a single blurry ugly grainy picture of the unit's kitchen taken with an iPhone 4 or a Blackberry.

If it's NO FEE, then it should be no-fee. You can't tell potential renters that there's a broker fee if it's listed as no fee. On top of that, there's never proper square footage details nor any specific restrictions noted like no smoking or no pets. If you inquiry about these details, the broker would rather waste your time to tell you to call them rather simply responded YES or NO. Why? So they can bait you into another apartment because the current one isn't available. Also, it's illegal to discriminate against someone's income and illegal to discriminate against section 8 vouchers. Why are landlords/brokers allowed to post such descriptions and not get flagged?

Why hasn't HotPads reviewed any of these listings and push listings to be more detailed rather than 80% of the fake bait-and-switch garbage out there? Oh and lastly, if a W2 and income proof is necessary, SAY SO. Denying people of rent saying cash only jobs or 1099s are not allowed after someone wasted their time contacting you is freaking absurd.

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