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What is with this company. Do you have any conception of the degree of resentment held by consignors.?? Your owners must be crazy. The greed factor is clearly at an unprecedented level with the inadequacy of listing reimbursement all of us are discovering. Just as a heads up... someone needs to speak up .. They are going to end up in court if they do not get any traction regarding the treatment of the consigning public. This is beginning to smell more like a scam and highly fraudulent than a legitimate selling site. Thought you may appreciate the opinion of someone who consigns on many locations and has the training to spot a possible fraud.
asked by caroline g. on 10/5/15
20 Answers
I'd love to see a class action suit build against this company. I'm a young professional -- a lawyer, actually (unrelated practice area) -- who is shocked and disappointed by this company's conduct. They're taking advantage of a demographic they think won't speak up. Young women: raise your voices! After having my like-new Diane Von Furstenberg weekender bag disappear into this company, never to be seen again, I filed a complaint with the Better Business Bureau. One small step, but it's something! It takes 5 minutes. USE YOUR VOICE!
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A local consignment shop or a facebook local by and sell is much much better. I use OFFERUP now. This place is a total rip off for the seller. Allthe positive comments are from the buyers. They are probably buying clothes that sellers were told was no good. I know my bag of clothes including near with tag cashmere sweaters were worth more than 1.97
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I have already spoken up as often as I could. The company is making money scamming people by only accepting the cheapest items they send, paying pennies on the dollar on those cheap items and making the real money by selling the best items somewhere else, making huge profits. It's a scam somehow. They are selling it all to people who are green conscious and they claim to donate to schools so there is another appealing factor. Somebody needs to do some serious legal investigation.
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I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
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It's a total scan. I've sent in besutiful brand new clothes, in style and they lied about them when I inquired why they wouldn't take a brand new banana republic brown pea coat that would have been snatched up! I sent a brand new this season dress that they said had underarm spots - impossible since it was brand new. Beware!! Additionally I bought a lift sweatshirt from th that was smelly, dirty and reLly worn. Hypocrites!
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Very good idea. BBB complaints need to be responded to. They have stopped answering my emails.
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I'd love to see a class action suit as well. Something definitely doesn't smell right with them.
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Agree with the majority. This THREADUP is THREADOWN. I have told every single person I can about my terrible experience with them. They are horrible and I hope they go out of business soon. Keep spreading the word people!!
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Interesting... if you look at their Third Annual Resale Report which is linked on their website, you'll see that they only donated items worth $15,000 for the whole of 2014. They also reported that sellers earned approximately $14.5 million during 2014. If you look at their FAQ for selling it states that they only take approximately 50% of the items they receive...that's a huge discrepancy between what they paid out and what they donated and what they actually take. I assume they are making millions on selling to the textile industry...
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This was the worst consignment experience I have ever had. I felt totally taken advantage of.
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For selling current brand name women's fashions your best bet is to visit your local Clothes Mentor. There are over 120 locations nationwide. They pay cash on the spot for the items they choose to purchase.
www.clothesmentor.com
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count me in. wish i had found this review site, or even thought about reading reviews before sending them a full bag of brand new and once-worn clothes. Some of the items i sent in are not even recorded. where did they go?
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I think there should be two different review categories: as a seller and as a buyer. Two very different experiences. I will never send them clothes again. The amount of money I got from bags I recently sent it was just insulting. I think as a buyer it's a pretty good deal but as a seller it sucks.
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I too am going to report Thred Up to the BBB. I have used them for 2 years with no issues in the past. On Friday, 10/16/15 I received my most recent bag payout of only $21. I looked to see what they accepted (all of my items being high end, barely used women's and children's clothing) and all of my really good items (True Religion jeans, fancy Tea Collection holiday dress, Le Top holiday dress and Peaches n' Cream holiday outfit) were not posted. Are you trying to tell me that outfits clearly worn once for the holidays wouldn't be taken. And a pair of darling pink stitched True Religion girl's jeans wouldn't be accepted? Or "denied" and being resold on another site or consignment store somewhere?? I live north of San Francisco and so am combing through Craigslist, eBay, and other online sites. Good Morning America (the TV show) did a story on 9/14/15 on online consignment, highlighting Thred Up. Here's the link:
https://gma.yahoo.com/video/turn-old-clothes-cash-115330293.html
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I will report them to BBB. For those who have had no problems with payout or received 50-75, I think you are anomaly, most payouts are much lower. I sent in both woman and children's items in a large bag, including brand name items and received 2.70. Ridiculous.
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My best experiences with ThredUp have been purchases I made. Honestly, I have not sold anything to them in over a year. I received great payouts when they only dealt with children's clothing. I also made $50-$75 a bag when they started buying women's wear several years ago. It seems they have grown immensely in the amount of items offered and I wonder if they are so big now, they cannot continue to purchase from people. Anyone can see the thousands of items on the website. Clearly, you shouldn't send your high dollar, one-of-a-kind pieces to an internet resale warehouse.
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I am a customer. Well i TRIED to be a customer. Placed an order 2 weeks ago. It has not arrived and their complete lack of customer service is appalling. I have a tracking number that doesn't exist and the "Customer service" Reps, I use that term loosely because there is absolutely no service, can't or won't locate the item I paid for. Now I have to go through my bank and charge back. This was my first and last purchase with these losers.
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Hate to be the bearer of bad news but there will never be a class action lawsuit or any meaningful case against the thieves at thredUP. Their pig CEO from Harvard made sure of it. By simply visiting or interacting on the website you agree that the only legal redress for disputes is through arbitration. YUP - Forced arbitration! The injustice is stifling. He and people like him are a disease. I know he is laughing at us ... all the way to the bank. I do believe somehow someday he will get whats coming to him ... cancer would be appropriate.
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Really? Tell us all about it.
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I have sent a few bags to thredUp and had no problems.
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