thredUP

I've sent in 3 different cleanout bags over the years. It's always been a risk and an interesting study in their quality control practices. I've had many brand new items (with tags still on them) flat out rejected; I had one bag full of high end designer denim rejected. Yet somehow, they've accepted and sold (at a major markup vs. my payout) plenty of my obviously worn items while rejecting many perfect, mint condition things -- something definitely isn't adding up. Where's the good stuff really going? Not back to me, not for a $12+ return shipping cost. They clearly know their customers; we're not going to pay that much to get our cast offs back -- we're going to chalk it up to a donation and move on, at which point they can do whatever they want with our high quality items since we've released our ownership of them. They know this and it seems they're taking advantage of it. Formerly, I'd use thredUP to clean out my closet, knowing full well they were going to kick me down a few dollars in store credit and sell my items at a dramatic markup; I was more or less fine with this. I told myself it wasn't much different than donating to Goodwill, with a slight monetary benefit (except it takes threadUP *many* weeks to months to process your bag)... I'd use the small store credit from my dozens of items and buy maybe one or two things at their retail prices. (I've never been terribly impressed with my purchases from them. Most had obvious wear and fading; one pair of shorts had a completely blown elastic waist and were unwearable.) However, now they're charging $9.99 for a cleanout bag or offering users a "donation" option (Verbatim, "Don't send me money. I want proceeds from my bag to support thredUP's waste reduction and charitable donation program. *Note: At this time, thredUP does NOT issue tax receipts.") and I'm not sure I understand how this strategy benefits the customer at all. What if your bag is deemed worth less than $9.99? Will you then owe them money on top of having given them your stuff? What is going on here anymore? I don't want to find out the hard way. I'll put my good things on eBay, drop everything else off at a local thrift store, and be finished with threadUP for now. This service is a great idea in theory but it needs some tweaking.

I have fun buying used clothes. So I thought that I would send in some of my stuff. So disappointing. They didn't sell my matching skirt and blouse together nor my pant suit. They said 5 of my items were not sellable but yet they are still selling them. Meaning, I won't make a dime off of them. The shoes they said were not
Profitable were never worn and they listed them for $15.99.
I don't understand if you can't sell it for me then why steal the sale for yourself?

I AM A SELLER. This review is as a seller, not for a purchase. This company takes your belongs and does not tell you what is done with them; i. E., have sent them designer handbags and they make no mention of them until I start pressing them and the of course give the standard lie about some items are not acceptable. That's all BS. If they accept your item, they should be able to tell you what happens to each item and WHY! They are impossible to reach for a direct answer and use AI as their main scapegoat. They also have invented charges for everything under the sun, causing you to get peanuts for your belongings and then gouge you to return any items. Such a dishonest company!

I sent three boxes of stuff( $45) total, and made only $40. They lost a pair of my Ariat knee length boots that I sent in! I was only able to interact with a computer. No human involved. Probably AI. No recompense received. No apologies. I also sent leather Calvin Klein boots and Eileen Fischer items, and made about $5. It's really awful. Big resentment against this company! It was the worst thing I could have done! That's on me, I understand that now. Just wanted to post my humble opinion of just how awful my experience has been. Never, never, never again! I hope this helps someone else. They do not even deserve the one star!

I sent in a bag of clothes because I took advantage of the clean out bag at half off. Paid for that in my first order. It took them 3 months to get through the bag. When I saw what they priced some items at, I about CRIED. The Puma shoes retail for $94 I wore them once they were too big, my payout was $8.60. Custom made hoodies (from a small shop - handmade retail $103 were listed for $23... My payout was $1 something)! DO NOT SELL WITH THREADUP! I hope they fail miserably seriously... I am not the only person frustrated with this... I have not seen ONE positive seller experience.