thredUP

They are an online consignment shop. Every previous consignment place I've done business with the proceeds were split 40/60 or maybe 30/70 but thredup most items it's 4% that means for every dollar the individual gets 4¢ and thredup keeps 96¢. Also if you read the fine print (see picture) they have literally thousands of brands that are too inexpensive for them to bother with paying the owner anything but not too inexpensive for them to sell and keep the money. Don't believe me? Check out consignment 101 for brands that they basically steal from ppl. Don't send anything to them, just post your clothes as a lot. You'll make much more money. Including a pic of my recent clean outs. These were 30 pound ones too and I only made 38¢ this is without return assurance, that's ridiculous thredup is getting greedy..

Thredup will claim a perfect condition high value item doesn't meet their standards so they won't list it under your account and you won't get a payout. I've been reselling for over a decade across many platforms and know how to evaluate an item. I have 5 star reviews and no returns. Yet thredup will claim they probably found a flaw in the item to justify not listing it (because they're stealing it to resell out from under you) as if they have superior inspection skills (they don't).

Their customer service then goes on to belittle you and offer no solution, arrogantly doubling down while being vague about what happened to your flawless item. They never directly say why they rejected a certain item despite claiming to document flaws. It's because they didn't reject it - they stole it. It will end up being listed under another account so they take full profit. They're unethical scammers and liars.

I love buying second hand, but am very disappointed with ThredUP. To start, for a company based on people looking at pictures of an item on a mannequin, they really need better mannequins. You can't see the actual shape of any clothing. The shipping process took over a week, with FedEx never updating the package after the initial sticker print. Once it got here, about half of my items were dingy or were covered in someone else's hair. One item smelled so strongly like Tide, I had to wash it twice before I could wear it without getting itchy (I'm allergic). I wanted to return about six items, but found out I could only return one and I'd be charged a restocking fee, so I would only be getting $24 back instead of the $40 I spent. That item was a pair of jeans that ThredUP marked as a size 32, but they're actually a size 28. I've had issues with quality control from them in the past, but thought I'd give them another shot. Never again.

For the most part I've had a positive experience purchasing items through thredUP, but am really disappointed over an item that arrived – which was described as being "in good condition with minor wear on fabric" – having looked like it was run over by a car or bike. Looking closely back at the item as it was pictured on their site, they were able to hide most of these highly visible marks with the jacket's hood, while the other marks are visible only on the underside of the sleeves (so not captured in the photo). I feel this item was falsely advertised and unfairly priced.

This is an update to my original review of ThredUP. After over 8 days of waiting, worrying about my package, and contacting at least 5 customer service reps; ThredUP notified me that my package was lost and they issued me a full refund. I am satisfied with my getting my refund. I am not satisfied with the dirt poor shipping and handling. I spent hours searching for those clothes and I really wanted them! Wasted time! I will no longer patronize this business. ThredUP doesn't seem like a competent nor efficiently-run company. I definitely don't recommend ordering from them if you are counting on receiving your package by a certain date. I have given them an extra star for refunding me quickly.

I have spent thousands of dollars over the past year on thredup. I LOVE buying second-hand for a variety of reasons, and have always found exactly what I needed... and then some. In the course of my 50+ order history, I have grown very accustomed to everything being shipped within 48 hours and received ALWAYS within 10 days. However, they have recently implemented a new shipping change without any customer communication. I have a $200+ order that has still not been shipped and it was purchased 7 days ago. This is such poor customer service and customer communication. For a company as well-established as Thredup, I'm not sure how this change got approved without the proper departments weighing in on the impact it would have on their customer's shopping habits. I will really be thinking twice about ordering from now on.

I've been shopping with them for a while and now you can't click on an item to get the measurements. Lots of items say large, but most have been put through a washer and dryer many times. The measurements are very helpful because it gives me an immediate answer if something will fit me or not. Bring that feature back. Also the restocking fee is lame. I'm sure the task of returning an item is already calculated into the price. A restocking fee is simply another way of getting more money from the consumer.

My first three orders were so so. Some items were better than they appeared and others like the pants appeared to be dress pants; however, when they arrived they looked more like joggers. I'm very disappointed in my last order because I chose to bundle two orders totalling over 150 dollars and FedEx lost the package last week. They told me to contact thredup for a refund and thredup chat keeps showing not available after waiting for a representative for almost an hour. Not terribly impressed at the moment.

So back in the day when thread up was new they were really good at processing and letting you know why your clothes weren't accepted.back in May I sent them a box with 80-90 items about 10 of them were posted. Mind you I followed the policy and made sure everything I sent was either new with tags or barely used. As well as in trend. They took until now June 17 to process the boxes sent. When I saw the didn't add any items I contracted them and asked as to why. They couldn't tell me a reason as to why also the person on the chat only has its initials not full name. They says no reason needs to be given they just didn't accept them. Told them I want them back mind you this conversation happened one hour after processing he said all of them were recycle. What I think is happening lately is that if you send them nice and cute stuff they will steal it and say it was recycle which in truth I doubt. Don't send them any more clothes I promise they are not honest on how they process.

I sent designer apparel to this company, they kill you with fees. If you want to reclaim items, the processing fee alone, will make you feel as if it were not worth it. Save your breath, donate to Good Will, Salvation Army, Church or shelter, and write it off. This place should be investigated by the Attorney General of their State, which I may do, as they are operating loan sharking ring, but with clothing

I've sent in 120lbs. Of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment.

They used to be an easy way to sell clothes, and I actually got a nominal but good enough payout back in the day. A couple months ago I sent them three cleanout kits full of NWTs popular clothes from Banana Republic and ElleandEmm, etc. I saw some pieces had sold. When I looked at my account, I saw several of my items sold but that they took a $14.99 processing fee for each of them. I'm surprised I didn't receive a bill! That's ludicrous! Will NEVER send clothes to them again. I hope someone sues them. I could've/should've gone to a local consignment shop or listed my items on Poshmark. Seller beware!

I was overall very pleased with the clothes I received but when I sent in the bag of my own clothes to sell, after 8 weeks of processing I got an email stating they couldn't use ANY of my clean clothes because of a "strong odor" like perfume, cigarette smoke etc. None of those things are true in my life. In fact, I make extra steps into making sure my clothes are as clean as they can be as I do not have a natural sense of smell. I do not use perfume. I wash my clothes in oxyclean based tide detergent. I do not smoke or even associate with anyone who does. Their accusations were not only unbased, but downright offensive. This company will no longer be getting my business.