Allyssa S.

I have spent thousands of dollars over the past year on thredup. I LOVE buying second-hand for a variety of reasons, and have always found exactly what I needed... and then some. In the course of my 50+ order history, I have grown very accustomed to everything being shipped within 48 hours and received ALWAYS within 10 days. However, they have recently implemented a new shipping change without any customer communication. I have a $200+ order that has still not been shipped and it was purchased 7 days ago. This is such poor customer service and customer communication. For a company as well-established as Thredup, I'm not sure how this change got approved without the proper departments weighing in on the impact it would have on their customer's shopping habits. I will really be thinking twice about ordering from now on.