Gazelle

Horrible company! Ordered phone on 1/10, enough time for a move on 3/1. Not shipped until 1/13. STILL IN TRANSIT since 1/17 (today the 25th). Customer "service" won't declare it missing until the day before I move. ONLY offered a refund "if lost." Canceled order using a competitor instead. Service people hands are tied by policy with lip-service "so sorry" and "I understand" which does us no good at all. No COST for THEIR screw-ups. Claimed wildfires were involved but it shipped from Kentucky to Seattle—no passage through the Southwest. Just words. NO ACTION. And they get away with this customer abuse. DO NOT ORDER from Gazelle.

Stay away from gazelle my phone was flawless they told me it wasn't. I asked for my phone back and they deliberately put scratches on it I use a screen protector and spend a lot of money to keep my phone safe. I am so disgusted and aggravated that people could actually do this they ruined my phone now I can't get the full amount I should be getting from another site.

This company is a scam! I am extremely disappointed and disgusted. A business like this is based on the honest system and it's very clear they or their employees have no integrity! I sent in an iPhone 12 that was flawless, I took pictures and video myself prior to packaging knowing that I have to trust these people to be honest. Well of course, they "adjust" my original offer to over $100 less and claim "significant scratches". I asked them to send me photo proof and lo and behold there was now a giant scratch across the top screen. At this point, I took their joke of an offer and will NEVER do business with them again. Beware! They are not an honest company. Even after sending in my own photo proof, they still kept my offer the same. Clearly their warehouse employees are damaging phones to reduce offers. Disgusting! Stay away!

Update 1/22/2024- order finally came 4 days later package slit open retaped -NO PHONE 😡 contacted credit card company to dispute Gazelle & fed ex- I'm done- ATT here I come.

Ordered many times all good results until—recent ordered in stock item paid 3-5 shipping. 3 days later email item not available (had to cancel order they did refund but still no phone) Err I order another pay 3-5 day shipping so far 3 delays still no phone new expected delivery 3 more days at that point 7 days! Why pay for faster delivery? Might be great phones great price but if you can't get it?!? If need a phone in timely manner go elsewhere.

These guys are well versed in scamming folks that send their mobile devices to them for resale. First they clam it takes 3 to 5 days after receiving to inspect your device. USPS provide tracking # and was delivered to their Processing Center facility in Louisville, KY. After many calls to them they suddenly switched their story to not able to locate my device, and then asked me for original IMEI number of the device which I luckily had from T-Mobile documentation where I originally purchased device. Now claiming the device cannot be located. What a sham business, and do not send your devices to them for re-sale. Customer service people there are useless. They are downright crooks!

I was sent a defective item against my purchase by Gazelle. When pointed out they refused to repair it atleast. Buy from some other genuine business interested seller. If you come across cheaters, please avoid.

Well - it happened to me too. They quoted me $439 for my iPhone 13 in near mint condition and sure enough they evaluated it and reduced the payout to $284. What a joke of a company - stay far far away.

Ordered iphone 12 mini; phone that was delivered had damaged chip and did not work. I was told they would honor the cyber monday price if I ordered a different phone. After ordering, I got the run around from customer service- after many, many phone calls and hours on the phone, they would not honor the discount even though they had a case number. Waster of time, order from backmarket instead. Horrible company, truly horrific customer service.

3 times I have sent stuff into Gazelle and every time they come back and offer less saying they have more scratches than anticipated. Gazelle is ripping people off and then they sell them at a ridiculous markup for the same stuff they just bought. I took the offers because I can not use the old equipment, but I know darn well that I said they were light-scuffed and they were light-scuffed. They even said one of them had a crack on the back of an iPhone. I did not see one, but I took them at their word it was and took the lower offer. But I think these guys are sleezy on the stuff they get.

I received an offer for my iPhone 14 128 GB of $433. When I received my check, it was for $290. The explanation was that my phone had been unlocked and was not with Version as I had indicated. However, I was told to clear everything off my phone. I totally got scammed out of $143. I will never do business with this company again and recommend you do the same.

Sent in an iPhone 7 plus. They came back and reduced their offer 33% saying I sent in the wrong phone, that it is an iPhone 7. So I called customer service. They want me to send a picture of the phone. I actually have a picture of the back of the phone with the model number. But they couldn't tell me why they can't go correctly read the model number (since they have the phone in their possession) and figure it out since they are in the business. This is a situation that should be perfect for a class action lawsuit. But take my advice and take your phone elsewhere. Or expect to receive about one half of what they tell you it is worth. You will see in the picture the model number A1661 which if they don't know how to tell models, is something you can google and look.

DO NOT SELL TO THIS COMPANY! They will try everything in their power to punish you and give you $0 for your device, no matter the condition. After multiple sketchy customer support emails and being on hold for 30 minutes for multiple people, including a senior support staff member, to tell me that there was "nothing they could do" and that I had to either accept/decline the offer of $0. With every interaction they decreased the value of my device, and now are telling me to basically F*** off. This business practices shady dealings. I would only recommend if you wish to be screwed over. I have reported this company to the BBB and highly recommended and suggest others do as well.

I will never recommend you as long as I'm alive. I sent 4 phones in. One you devalued from $617 to $155 (a literal BRAND NEW factory unlocked Pixel 8 Pro), devalued two iPhones and FLAT OUT claimed you never received the fourth phone (Pixel 4). What you do is criminal. I regret ever clicking on your website. I have 24K followers on Twitter, rest assured they'll hear about this. Shame on you.

Tried to get an iPad for Christmas, paid for expedited shipping. Got an email saying it was delayed. The email should have said they were out of stock. Cancelled and got a refund. Found a better deal a local pawn shop. My parents came in for Christmas and my mom cracked her screen, she order an unlocked phone and they sent her one that is locked. Called the carrier and the phone still has money owed on it. So gazelle is obtaining phones that cannot be unlocked and selling them as unlocked. They do not exchange or get another on the way or anything. Hold times were ridiculous as well.

My IPad met the criteria described by gazelle for mint condition. Their initial offer, with bonus, was just over $70. Upon their evaluation, they reported to me that the device was full of scratches and reduced the offer to $7.00. I had them return it. I received $70 from Best Buy in store credit, as the agent told me it was mint. I know there is a difference in cash vs. store credit, but clearly gazelle was not honest in their evaluation. How may people just can't be bothered and accept ridiculous offers from them not knowing they can do much better elsewhere?

So first of all I did everything right when it came to shipping my old iPhone 6. Then I didn't hear jack squat from them. My item was delivered, and they told me my "box" was empty. Well I sent my phone in a bubble wrapped Manila envelope. So they took the phone, and flipped me the bird! Don't trust these clowns! I never received any email from these people until I complained about my status of payment for sending my phone. This is a month later!

This company is fraudulent. They gave me a quote and I sent my phone to them. The IPhone 12 Pro Max is in pristine condition. I could not find a single scratch. It was always in a case and I only had it a few months. Someone gifted me a new 13 pro max so I decided to sell it. Once they received the phone (that was EXACTLY as I described, the sent me an email offering 1/2 of the original offer. I read reviews claiming this but there were so many positive reviews (probably fake) that I ignored the negative ones. It's basically a bait and switch tactic. Was a complete waste of my time. Unless you are good with 1/2 of the original offer price, avoid this company!

HORRIBLE. Please, do not send your phone to Gazelle. I saw on Google—by quickly looking at the fake reviews—that this was a good company to send my phone to be sold. They will lie and devalue your phone. One hundred percent. They'll say it's been lost/stolen and with scratches. They also will take their time to inspect it and will never email you. This company should be SHUT DOWN. Absolutely abysmal.

I got a quote on my iPad Mini for a decent price. Sent it in with the original box. I was then given an updated quote for way less ($11) citing significant scratches (that's usually their catch phrase). There a literally no major scratches on my device. Upon rejecting the offer and getting my device back (without the original box). Why did they keep the box? This is not a reliable place. DO NOT USE! Shop around for a better deal.

Same as a lot of the other reviews here. I sent in my iPhone 8 with a $65 quote. Once they received it they claimed to have found a whole bunch of false things (that it was an AT&T network and not unlocked, definitely false, I have never used AT&T. That is was a different model, also false, guys we're not as dense as you assume) and offering only $15 for it! I declined the offer, obviously, had it sent back, sent it to another buy back company and they accepted it and offered me the full quoted amount. I believe Gazelle try to falsely low-ball people in hopes to catch those few who just don't want to deal with the back and forth and just accept any offer. Pretty slimy IMO.