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New York
1 review
9 helpful votes
Follow Sharon G.
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Do not send your device in. There is definitely theft going on in the their warehouse. I'm just hoping to get my device back in the same condition.
I sent in an iPad in excellent condition. They will bait you with a great offer but then say there are scratches and missing buttons on the device. And even tagged the wrong model number. From a $144 estimate, they ended up offering me $28. I declined but hoping they will just send the same item back.

Date of experience: October 11, 2022
New York
1 review
6 helpful votes
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AWFuL - scam stay away!
February 14, 2017

Gazelle sold me a "refurbished" iPhone 6 at full price. They forgot to include charger and it took several days before I received one. Less than 6 months into owning the phone it started to beak down but they refused to help in any way. Don't waste your money or time Gazelle is dishonest company that will scam you!

Date of experience: February 14, 2017
Florida
1 review
3 helpful votes
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STAY FAR AWAY
December 5, 2017

What a joke this service is... took them 3 days to process my order, then another FIVE days to ship. Took over 2 weeks for phone to hopefully arrive. Unless you love having hundred upon hundreds of your hard earned money held hostage by an incompetent shipping facility, do not buy from these clowns

Date of experience: December 5, 2017
Massachusetts
2 reviews
0 helpful votes
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Not sure how I feel
February 6, 2018

Have used services in the past. Went well, then. This last try I had to request new shipment box. Received email about offer, still waiting on funds after a week and a half. Now I have to request again. This has not been an easy process.

Date of experience: February 5, 2018
New York
1 review
2 helpful votes
Follow Salvatore S.
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I sent devices in - no problem there. But buying a device was a bit of a mess... received a non-activating iPhone, and sent it back. Purchased a replacement. There is an entire "claims department" that I kept getting bounced back to, so this must happen a lot. Every time I called (they never called ME to follow up on the return, etc) I got a new Claim ID. Kind of a mess. But, in the end it seems to have worked out... still waiting on my refund though.

Date of experience: December 14, 2018
Arizona
1 review
0 helpful votes
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Works for me!
March 20, 2018

I have used Gazelle three times and each time they are efficient with the process and prompt with the payment. No complains, though the initial entry of the item on their website needs a tune up. There is no simple way to edit an error in the typing of information.
Tfp

Date of experience: March 20, 2018
Florida
1 review
0 helpful votes
Follow JIm G.
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I think Gazelle provided quick service and a fair price for my devices. I would use them again. It was easy to use the prepaid mailing containers which were sent ahead of time. Upon inspection of one device they even upped their offer and paid me more! Extreme honesty.

Date of experience: March 30, 2017
North Carolina
1 review
0 helpful votes
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This is maybe my 4th phone Ive given to gazelle. Each experience was flawless and exactly as promised except unbelievably one time they sent me MORE money than first agreed- having found my phone in better shape than I had said. Amazing.

Date of experience: November 19, 2017
New York
1 review
2 helpful votes
Follow Go F.
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Gazelle.com is the WORST vendor I've ever had the displeasure of working with. Order was placed 45 days ago (11/27) and still nothing after weeks of calling their support line. If you're looking to buy a device online use Glyde instead. At least they're not a bunch of incompetent $#*!s

Date of experience: January 11, 2018
Wisconsin
1 review
6 helpful votes
Follow B D.
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I bought a used iPhone 6-plus which worked fine until just past the 30 day warranty. Took it into an Apple store, and through no fault of my own, it's toast. This was a defect that had to have shown up on Gazelle's diagnostics. They refused to give me a refund. It's hit or miss at Gazelle. Sometimes you get lucky... and sometimes you don't. Are you willing to take the chance?

Date of experience: May 8, 2018
Texas
1 review
0 helpful votes
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No Hassle and Fast!
October 5, 2017

Received reasonable offer for old phones after switching mobile service. Pre-paid mailing label made shipping super easy. I followed directions, so no hassle during Gazelle's receiving assessment. And received payment at the speed of USPS (since I chose check as payment method). I have used Gazelle twice and would definitely recommend.

Date of experience: October 5, 2017
New Hampshire
1 review
1 helpful vote
Follow Tim H.
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I sold 2 phones and had a very positive experience. One of them they even paid me more than promised after they check it out and saw that it was in better condition than their website allows you to select. Will definitely be back again.

Date of experience: May 2, 2018
California
2 reviews
0 helpful votes
Follow Chatty A.
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I used to have lot of respect for this company as created way to recycle your valuable phones. But after having successful bad experience over last few months, i feel they are heading towards downward spiral. Lack empathy for customers issues. Company only worries about its profit profit at any cost. Even one of the customer support rep dealing with Gazelle used phones (not gazelle.com) mentioned it has problems with every order off late. We need company like Gazelle. But not in the current form for sure..

Date of experience: July 6, 2017
Florida
1 review
0 helpful votes
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Easy, fair, and quick.
August 25, 2018

Title says it all. No bait and switch, slow pay, or any negative activity. Gazelle paid approx 20% more than my service provider or Apple was offering. I am more than happy with the outcome of two separate transactions.

Date of experience: August 25, 2018
New Jersey
1 review
0 helpful votes
Follow Aileen K.
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Didn't want to go the ebay route. Gazelle process was simple and easy and they even sent me more money for one phone because it was in better condition than they thought. I would definitely use them again.

Date of experience: November 22, 2017
Indiana
1 review
2 helpful votes
Follow John G.
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I took photos of an iPhone 12 that spent it's life in a lifeproof case. I was quoted 245.00 for the device which is a fair price (Could likely get 300 on eBay - Which I will do now) Gazelle, has a canned response that your phone has too many scratches. Complete scam and I would be 100% surprised if they pay anyone the quoted amount for their phones. STAY AWAY FROM THIS COMPANY. THEY STEAL FROM PEOPLE, Period.

Date of experience: February 8, 2024
Arizona
2 reviews
5 helpful votes
Follow Lisa R.
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Selling an iPad or iPhone to Gazelle is so easy. I even got more money than they estimated on line once they had my iPad in hand due to its excellent shape! Who does that. I will utilize this service again for sure.

Date of experience: May 4, 2017
Virginia
1 review
0 helpful votes
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Web Site easy to navigate, packaging arrived in two day, packaging had excellent instructions (intuitive), and payment exceeded estimate because my iPhone 7 was actually in better condition than I had thought... and they gave me the extra--who does this nice stuff today?

Date of experience: October 17, 2018
Pennsylvania
1 review
0 helpful votes
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I have now use Gazelle for three separate transactions. This website makes the experience extremely simple. I highly recommend their service to anyone interested in getting a little cash for a useless smart phone or tablet.

Date of experience: August 7, 2017
Texas
1 review
0 helpful votes
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Couldn't be easier
October 12, 2018

The process was a lot faster than expected. Gazelle's box and label is easy to use, even comes with tape and I had the money sitting in my paypal account the day they received it. I will definitely be using Gazelle again.

Date of experience: October 12, 2018

Overview

Gazelle has a rating of 2 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 48th among Consignment sites.

service
150
value
144
shipping
137
returns
117
quality
123