I used to have lot of respect for this company as created way to recycle your valuable phones. But after having successful bad experience over last few months, i feel they are heading towards downward spiral. Lack empathy for customers issues. Company only worries about its profit profit at any cost. Even one of the customer support rep dealing with Gazelle used phones (not gazelle.com) mentioned it has problems with every order off late. We need company like Gazelle. But not in the current form for sure..