FASHIONPHILEReviews 10,192

The bag I ordered had been altered. When I spoke with an agent the said the alteration was noted internally but not in the description. So I returned and they still made me pay for shipping, though I requested they refund shipping since the description was false. I have sold to FP and purchased from, but will not again.

I have purchased numerous high end items from Fashionphile. Shopping at Fashionphile is about discovering beautiful, quality and one of a kind pieces.

As a shopper of Fashionphile for over ten years, I have never had a bad experience. From their flexible payment options to their delivery, everything is top tier. The products I received are just as described.

I dont like shipping because box arrived crushed and pad lock is missing. I recived bag but missing part. And customer service didnt help me to send pad lock

I was so afraid to pay this much for a bag sight unseen except for photos. So, just to be sure, I asked to see more. Immediately, of the advisors emailed me probably 40 of the most detailed photos close up and of every corner and angle of the bag. The bag in the photos was perfect. But, until it was in my hands, I was still so worried. When I got my box I couldn't believe my eyes... if this bag was ever used it might have been once. It looked like brand new and had the original LV box and dust bag. This was the best experience ever. Only one thing I was not happy about... I wish there was more of the signature round confetti in my box LOL :)

If you wanna buy a bag over one thousand dollars with extra scratches or broken sites or discoloration parts which were not shown on the website, you're at the right place. Fashionphile is a great place to satisfy that without giving you any resolution except let you return the bag, and they are not sure if they will give you a full refund since even the fault of delivery can be counted on you, there's no way if you wanna a great refund. So just keep it, and never go back.

I have been buying handbags, belts, and small accessories from Fashionphile for years and it's always a good experience. Compared to other luxury resale sites, I find that Fashionphile's rating system is harsh -- a "shows wear" bag I purchase usually looks perfect to me. That's a good thing -- I'm never disappointed. Also, I love that they accept returns. Sometimes I'm interested in a bag that I haven't seen live before and it's great to be able to hold it, and see how it looks and works for me before being obligated to it. As long as Fashionphile keeps the current quality and return policy, they have a customer for life.

I've been checking out Fashionpile for awhile considering if I should have purchased my MCM Bag. And for getting it under $400 was a steal. I love my bag.

I have purchased handbags from Fashionphile before, and I have always been satisfied with them so far. When Description of the item in the profile is accurate or even better looking when I actually get to see it. No complaints!

Customer service was friendly and helpful. My bracelet arrived quickly and packaged nicely. Looked brand new! The only negative I have is there was kind of a knot in the chain which took a few anxiety ridden minutes to get out, but then it was fine.

I took advantage of the layaway and it was so convenient. The entire process from ordering to receiving my lovely Louis Vuitton Diane bag was fantastic.

I received my PRADA bag and it was just as imagined - beautiful, and I love it.

However, the communication with Fashionphile is extremely poor - it was IMPOSSIBLE to actually speak to a human being when I called to ask a question, NO ONE EVER answered the phone, you were just put on hold, until you were forced to hang up. Not everyone can stay on hold for 2 HOURS. I did receive a reply to my email inquiry, but not for at least 4 days.

I do know of other clients who have purchased from Fashionphile and have heard the SAME complaint.

It is always so easy and sometimes fiscally challenging, to not want to buy everything you see on Fashionphile. They curate and seek out the nicest and trendiest pieces. Some are hard to find drops that sold out or are more exclusive and some are vintage. I am always impressed by the thoroughness of the details in which they list the condition of the item, their scoring they use is always honest with photos. On top of it being seamlessly easy to find products by brand, size, color, etc, their prices are fair. I will definitely be back for more lux treats.

My bag came very fast and it is in immaculate condition. Will definitely be buying again!

Arrived without box though shipping option said will with Fashionphile dust bag and box, I asked multiple times multiple channels via phone, email, live chat, after weeks no response, Finally got response that there is no box or dust bag. I'm disappointed about the poor protection of the bag during warehouse and shipping, and the irresponsible to customers for properly storing the bag, given it's such an expensive purchase.

The bag has defects not stated in the website, again I asked multiple times multiple channels via phone, email, live chat, again after weeks no response, Finally got response that it will get reviewed, and the outcome is no price change.

I placed the order right before the 10% off promotion by Fall code, and asked for price match or some form of compensation, the sale said it's not eligible for the promo as it's selection based. After I proved it does qualify for the promo, I got the response that no price match possible.

I'm extremely disappointed by the extreme difficulty getting response, poor customer service, no response, no responsibility, no customer care

Just purchased a pair of gorgeous shoes at a fraction of their price - they looked to be brand new! I have only had positive experiences from Fashionphile. It takes some work to find a really good deal, but their extensive photos and descriptions of items and their condition have made it easier to understand "what you're getting." I also trust their authentication process.

Product details were accurate and item arrived properly packaged. Overall my wife and I are satisfied with the service, expediency and overall experience.