StockX

This company specializes in taking your money, nice and easy but when they screw up, it's extremely hard to get your money back! I ordered some Jordans that had lights in the tongues. When they arrived at my house, one of the lights was on and nearly dead. There's no way to change the batteries in the sneakers so I opted to return them. When I tried to return them, they asked for a ton of pictures and then questioned the quality of my pictures. If I didn't have somebody around me with a newer iPhone, I don't think I would've been able to return them. The box was mangled and torn all up as well. I asked them if I can return them and they supply me with a shipping label and I let them know I didn't have a printer. They assured me that UPS would print it out for me and everything would be free. Well surprise! It cost money! Why should the customer eat those charges? Majority of Americans do not own printers! Luckily, before I sent it back, I took several videos documenting how bad the shoes were, But I still have a feeling they're gonna try to find a way to screw me! Stay away from this company and look for other options. This place was the first one around like it's kind, but it definitely isn't the best anymore!

Do not recommend StockX. I ordered a pair of basketball shoes for my 13 year old daughter. I unboxed the shoes and helped her try them on at our house. We determined they were too small. I reboxed the shoes and shipped them back the next day. The return was rejected by StockX because according to them the shoes were used/ had creases/ and the toe was dirty.
These shoes had been unboxed for a total of five minutes and only in my possession for about twelve hours from the time I received and shipped back.
Apparently you aren't allowed to try them on.
This was the photo supporting the usage they sent me.

Somehow my order was duplicated. I received two of the same item and was charged twice. I returned the duplicate item and requested a refund but was informed all I could get is credit for a future purchase with a time limit of 1 year. After several attempts to make this right and credit my card, I was informed this is not possible---surely someone could make that possible?

Purchased women jordan 1mid multi color SE. I looked at the shoes examine it compared to my other ones and these are.FAKE

Unbelievable! Avoid this company at all costs!

I bought a $150 adidas sneaker for my 14year old son. Size 8.5. He unboxed the sneaker in front of me and walked around our house and we knew it was too small. I boxed it up and initiated my return. I then purchased a size 9 from this same company, and even paid extra for expedited shipping. Shockingly days later my original purchase, the 8.5s, were returned to me as the return was rejected because the shoes were worn. False! I argued with this customer service person and sent high res pictures of the shoes in clearly showing they were in no way worn. And then they sent me an email telling me again my return was rejected. These people are insane

I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid.
Explain that

I don't mind purchasing from the site - but you can't contact seller - ever. I hate it when you put a bid in, and the seller discounts his new lowest ask by a buck. That just makes me want to delete my bid which I have in many cases. The one good thing is authenticity is checked so you can be sure they are authentic - but the fees they charge are ridiculous - so plan on paying much more than your bid.

The sell defective shoes and will not accept for a refund or exchange. It's not just a little mark, it's both sneakers that look like they got wet and then were dried. The leather is all wavy and the suede is so bad it looks like fur. Pitiful company.

This company is a scam. They cheated my 13-year-old son out of $167.11 do not use this company. They charge 15% verification fees and allow minors to get on their site.
Terrible, terrible terrible company.

I sold two pairs of trainers on StockX, I shipped them together and Stock has cancelled one of the sales, lost the pair of trainers, and have no idea where they are and/or when they'll be returned. Their customer service is utterly useless

I purchased what I was told to be authentic Nike runners for $430 and they clearly were NOT!
They fell apart completely after 2nd use!

Stock X refuse to refund me!
This is within the 10 day return policy as well!

The photos are very clear that the product is not authentic

Even the shoe color has rubed off!

I will NEVER EVER buy from them again!

I ordered a Hoka Bondi 8 women's shoe.
Listed as Womens 9.5W.
I received a 9.5 medium (B). I have pictures of my invoice and the label and all say Women's 9.5 W.
I was told by Stock X that I received what I ordered, that if I'd read the MEN'S SHOE BUYING GUIDE I'd have realized my mistake.
I wanted to return them but they refused. They are in perfect condition, with their tag still attached.
In what universe does 9.5 W not mean wide? Nowhere was B shown to be the width- only W.
The perky and unhelpful customer service person suggested I resell them on their site (they make a commission and I pay shipping- again) if I was unhappy and can't wear my NOT wide 9.5 W shoes.
Buyer beware!

This is a scam site selling me a pre-owned, defective shoes
1. Having multiple visible oily stains on the shoes,
2. Having Dust, dirt and sticky objects at the bottom of the shoes,
3. Glue overflow on a shoe,
4. Scratch and black stains/mark on the shoes

While the customer service claimed the shoes are new and in a proper condition. When i ask them, how they define the proper condition and if they have a SOP to determine a shoe's condition, they stop replying me. Also they refused to refund me too. AVOID AS MUCH AS YOU CAN

I'm not sure who's running their authentication process, but was told shoes I bought directly from Nike were not real. Don't waste your time. There's plenty of other places to resell.

Story: UPS Lost my package in transit, I contacted Stockx to initiate claim along with physical receipt, video/pictures evidence of my packaging process. Stockx took more than 30 days to work on the case. Ultimately, they tried to deny the claim because the drop off weight "did not" match the product weight. After over 2 years of selling on this platform, I've never had any issues, I've always shipped items on time, and all of them passed verification. Now that once things go south, they are failing to provide support, and trying to deny problems which did not come from my end. Very disappointed.
People, Please be aware of shipping expensive things out to Stockx, as, they would not even bother to help you out if your packages gets stolen by postal services during transit. Will not be using this platform to sell anymore!
Hoan

I spent over $140 on shoes specifically for the summer because the web site falsely advertises an arrival window. They charged me $20 in shipping and processing mind you. Shortly after purchasing they started sending multiple notifications that the delivery date will be much later than advertised, with no estimated arrival... so call it taking your money indefinitely. Unlikely summer shoes

I recently purchased a pair of Air Max 90 City packs and $230... the NEW pair (and yes I did order the NEW ones) I ordered arrived with a brown water mark across the toe. After finally finding an email address, I emailed stock x the pictures of the shoe and asked for a refund or an exchange. I was only offered a $20 off my next purchase. What kind of company doesn't have a return/refund policy when you receive a defective product!? The response I received is extremely poor customer service and for the price you pay on their website you should NOT be receiving defective products without a refund/return policy... that is called theft. I DO NOT recommend anyone purchasing any products from this site... no matter how much you want the shoes... it's not worth it when they arrive damaged.

Very unhappy. I bought a pair of shoes for my son who wears a size 11.5 men's shoe. After waiting almost two weeks he received a pair of shoes that are a 11.5 children's shoe. I know I selected the correct size when ordering. Filed a complaint, since there isn't any kind of customer service department. Tried to reach someone with their live chat feature but it is also just a computer giving generic responses. So far only thing I have heard from them is that they received my complaint and nothing further. I tried placing them back on the site to be resold In the hopes of getting some money back and they don't even have that size as a possible option for sale. Also like to point out that their actual customer rating is a 2.3. They have absolutely no good reviews on Google.