StockXReviews 2,461

Received shoes that were used, despite being labeled 'deadstock'. StockX refused a refund because I removed their tag, Customer support was useless and slow. Terible experience.

Just bought a few One Piece display, i received it resealed and repacked. I sent it back and told them some of them was repacked and asked for a refund. Told me it wasnt possible to refund me since it was repacked packs. How is this kind of thing possible? Aren't the items checked at their premises before being sent?!

I purchased a pair of shoes that not fit to the pictures on their web. I request to return and the only one lady who answer the phone stated that I did not register an account therefore the shoes can not be returned at all. I asked if I registered now. She said too late. No. I said you did not have policy says the products can not be return if not register an account. She said no. What kind of company is that? There seems only one person answer all the calls. I hope no one should go through the experience I went through.

This company specializes in taking your money, nice and easy but when they screw up, it's extremely hard to get your money back! I ordered some Jordans that had lights in the tongues. When they arrived at my house, one of the lights was on and nearly dead. There's no way to change the batteries in the sneakers so I opted to return them. When I tried to return them, they asked for a ton of pictures and then questioned the quality of my pictures. If I didn't have somebody around me with a newer iPhone, I don't think I would've been able to return them. The box was mangled and torn all up as well. I asked them if I can return them and they supply me with a shipping label and I let them know I didn't have a printer. They assured me that UPS would print it out for me and everything would be free. Well surprise! It cost money! Why should the customer eat those charges? Majority of Americans do not own printers! Luckily, before I sent it back, I took several videos documenting how bad the shoes were, But I still have a feeling they're gonna try to find a way to screw me! Stay away from this company and look for other options. This place was the first one around like it's kind, but it definitely isn't the best anymore!

Purchased women jordan 1mid multi color SE. I looked at the shoes examine it compared to my other ones and these are.FAKE

Do not recommend StockX. I ordered a pair of basketball shoes for my 13 year old daughter. I unboxed the shoes and helped her try them on at our house. We determined they were too small. I reboxed the shoes and shipped them back the next day. The return was rejected by StockX because according to them the shoes were used/ had creases/ and the toe was dirty.
These shoes had been unboxed for a total of five minutes and only in my possession for about twelve hours from the time I received and shipped back.
Apparently you aren't allowed to try them on.
This was the photo supporting the usage they sent me.

Somehow my order was duplicated. I received two of the same item and was charged twice. I returned the duplicate item and requested a refund but was informed all I could get is credit for a future purchase with a time limit of 1 year. After several attempts to make this right and credit my card, I was informed this is not possible---surely someone could make that possible?

Unbelievable! Avoid this company at all costs!

I bought a $150 adidas sneaker for my 14year old son. Size 8.5. He unboxed the sneaker in front of me and walked around our house and we knew it was too small. I boxed it up and initiated my return. I then purchased a size 9 from this same company, and even paid extra for expedited shipping. Shockingly days later my original purchase, the 8.5s, were returned to me as the return was rejected because the shoes were worn. False! I argued with this customer service person and sent high res pictures of the shoes in clearly showing they were in no way worn. And then they sent me an email telling me again my return was rejected. These people are insane

This company is running several scams. They are letting criminals use stolen credit card numbers to make purchases. They are also selling USED SHOES as being NEW. I have ordered for the last time 6 months ago. I was sent for the SECOND TIME USED OR DEFECTED SHOES. ONE PAIR MAY BE FAKE THEY DO NOT HAVE A VALID CUSTOMER SERVICE NUMBER- this should be a RED FLAG. YOU WILL NOT BE ABLE TO GEY YOUR MONEY NOR AN EXCHANGE. I WAS SENT SHOEA WITH CREASES IN THEM- THE SECOND TIME THEY WERE ABSOLUTELY WORN AND THE THIRD TIME THE COMPANY LET MY CREDIT CARD BE EXPOSED IF YOU UAVE A CARD ON FILE TAKE IT OFF IMMEDIATELY. SOMEONE ORDERED WOMENS SHOES ON MINE THIS COMPANY HAS a 2 STAR RATING. DO NOT WASTE YOUR TIME PAYING FULL PRICE FOR USED OR COUNTERFEIT SHOES- AND SO NOT PUT TOUR INFORMATION ON THE SITE - it will get stolen. MY INFO ID NOW ON THE DARK WEB. 1Star was the lowest rating I could give. Otherwise I would have put a turd emoji

This company is a scam. They cheated my 13-year-old son out of $167.11 do not use this company. They charge 15% verification fees and allow minors to get on their site.
Terrible, terrible terrible company.

I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid.
Explain that

I'm not sure who's running their authentication process, but was told shoes I bought directly from Nike were not real. Don't waste your time. There's plenty of other places to resell.

I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!

This is a scam site selling me a pre-owned, defective shoes
1. Having multiple visible oily stains on the shoes,
2. Having Dust, dirt and sticky objects at the bottom of the shoes,
3. Glue overflow on a shoe,
4. Scratch and black stains/mark on the shoes

While the customer service claimed the shoes are new and in a proper condition. When i ask them, how they define the proper condition and if they have a SOP to determine a shoe's condition, they stop replying me. Also they refused to refund me too. AVOID AS MUCH AS YOU CAN

5/30/24 I ordered a pair of sneakers from StockX. The shoes were supposed to arrive today, 6/17/24 but instead, today, I received an email stating they were refunding my money because there was an issue with the order. I previously received updates letting me know the seller shipped the shoes to them and they received the shoes. Since I ordered the shoes, they have appreciated on the site by $214, so the price for the same shoe in my size is now $589 (not including shipping and fees). This is the 2nd time I ordered shoes from StockX and they refunded my money instead of sending the shoes I paid for. The 2nd pair of shoes appreciated over $175 while I was waiting on their delivery. In this incident, the seller also shipped the shoes to StockX and StockX received them but refunded my money instead of sending the shoes. I tried to settle the issue with a StockX virtual agent today but all they did was offer me a $20 coupon initially, then they went to a $50 coupon which I declined. The agent told me the seller "was unable to fulfill the order" but I received updates showing StockX had received the shoes from the seller. Doing this one time may be a mistake but multiple times is a pattern. This is very suspicious business practices. Who knows how many other people they have done this to and how often.

I don't mind purchasing from the site - but you can't contact seller - ever. I hate it when you put a bid in, and the seller discounts his new lowest ask by a buck. That just makes me want to delete my bid which I have in many cases. The one good thing is authenticity is checked so you can be sure they are authentic - but the fees they charge are ridiculous - so plan on paying much more than your bid.

I sold two pairs of trainers on StockX, I shipped them together and Stock has cancelled one of the sales, lost the pair of trainers, and have no idea where they are and/or when they'll be returned. Their customer service is utterly useless

The sell defective shoes and will not accept for a refund or exchange. It's not just a little mark, it's both sneakers that look like they got wet and then were dried. The leather is all wavy and the suede is so bad it looks like fur. Pitiful company.

I purchased what I was told to be authentic Nike runners for $430 and they clearly were NOT!
They fell apart completely after 2nd use!

Stock X refuse to refund me!
This is within the 10 day return policy as well!

The photos are very clear that the product is not authentic

Even the shoe color has rubed off!

I will NEVER EVER buy from them again!