I recently purchased a pair of Air Max 90 City packs and $230... the NEW pair (and yes I did order the NEW ones) I ordered arrived with a brown water mark across the toe. After finally finding an email address, I emailed stock x the pictures of the shoe and asked for a refund or an exchange. I was only offered a $20 off my next purchase. What kind of company doesn't have a return/refund policy when you receive a defective product!? The response I received is extremely poor customer service and for the price you pay on their website you should NOT be receiving defective products without a refund/return policy... that is called theft. I DO NOT recommend anyone purchasing any products from this site... no matter how much you want the shoes... it's not worth it when they arrive damaged.
I purchased, not bid, for a pair of shoes and accidentally ordered Mens. Caught it but nope can not exchange or cancel. But I can resell it on their site. This is bad service. Even a return with a restock fee would have been nice. Never will order from them. Bidding is a different game.
I am updating this and stating that StockX did infact, helped us out on getting the shoe purchase taken care of. I now give them a 4 star. The -1 start is due to the fact that we really had to work to get it taken care of. But was much appreciative.
I just received my first pair of ultra boost and I got them using stockx. The experience was actually very enjoyable, from having my bid of $90 us dollars being accepted to the constant updates from stockx to finally receiving my shoes a week earlier then they estimated. I would have given five star's but shipping at $30, not showing pricing in Canadian dollars they get 4 star. Thanks stockx.
Coming from someone who doesn't bid to buy items or buy shoes often, I found it a bit tricky at first to navigate the app/site but I managed to figure it out. To be honest, I still don't know exactly how it works but I'm glad I was able to get the shoe at lower than ask(?) value.
I paid for additional shipping and it arrived fast. Shoes came in a nicely padded package and there was also a tag on the shoe meaning its been verified that it's real. (i cut the tag off in the photo) Overall would recommend others to buy their shoes (or other goods) from this site!
Took bookoo longer than expected. But all -n- all they came and I love em! Thank you!
Plan on still shopping with y'all big boss man shoe dudes in thee future.
Would be super pimp player smooth if y'all throw me a bone "coupon/discount" type of thing. I would definitely appreciate it. I've got 7 or 8 shoes so far from y'all and plan on scooping more too. Just a idea. Thanks n duces
If there was any other platform where I could buy and sell sneakers with as much ease I would never use StockX again. Their fee structure is absolutely ridiculous and borders on predatory. Whether I'm losing $40 on a sale or adding $40 to a purchase, there's many times I have changed my mind while looking at the financial breakdown. I understand that businesses need to fund themselves but if there's a potential that I'm buying replicas instead of authentic originals from a site, maybe chill out out the fees then.
My experience was as expected, I'd like to thank stockX for providing folk with the opportunity to grab a shoe release they may have sold out in stores. God bless you all I pray you are doing the Lords will.
Hey Marcia, we're happy to hear it! Thank you for your continued support, and happy shopping!
Bought a pair of $200+ sneakers that had scratches and looked worn. The company's suggestion was to resell them on their site, therefor ripping someone else off. Also impossible to unsubscribe from their millions of newsletters and emails, wrote to support with no reply. I would never recommend doing business with this company.
Everything was exceptional but I noticed about 2 inches of glue missing from the upper left side of the shoe. The will get worn out faster due to this. Shoes are authentic and maybe it was a simple error. I'm overall satisfied and have purchased a second pair. Thanks guys
As an avid sneakerhead I do my best to hunt the most unique and even rare pairs! Of course their price is rather high and I do it seldom, but, nevertheless, when it comes to buying seasonal shoes, I always either buy something in stock, or place bids. Very convenient.
The process of bidding and matching buyers to seller seems very simple and straightforward and my goods arrived on-time and 100% authentic after being checked by one of StockX's trusted advisors. I have already got another bid on some further sneakers and hope to get a match soon.
A new sneaker gets release today! I ordered from stockx on Saturday the seller most likely never had the sneaker in hand. He is waiting to get the sneaker for retail or lower price taking the 15 dollar fee for not sending within the 48 hour deadline.And walking away with money he never had a product for. Isn't this fraud? Selling something you don't have in hand? Learn from my mistake either buy we'll before release day or wait until release day so you don't feel taken advantage of!
I guess because of this pandemic everyone is using it as a cause for delayed shipping. But why when I ship through the post office my items get where they're going or I still receive my item in three days max?!
StockX used to be A1 in my book when it came to the shoe game but now I'm waiting an average of 21 days or longer to receive my items. After these last 3 pairs I will be done with you guys...
For selling my used sneakers, StockX has been the finest option I've found in the past three months that I've been using it. Once you've uploaded your photos, the procedure is quite simple and takes less than an hour.
I ordered a pair of Jordan 4 Thunder from StockX. I never wore them. I decided to sell. The shoe on StockX it didn't pass its own verification inspection. The only visible marker is from how
The shoe was packaged. So now I will be charged a fee.
Hi Niles, we are sorry to hear that your item failed our verification process. If you have any concerns about the reason for your verification failure then you are more than welcome to reach out to us at stockx.com/contact for further review. Thank you.
Story: UPS Lost my package in transit, I contacted Stockx to initiate claim along with physical receipt, video/pictures evidence of my packaging process. Stockx took more than 30 days to work on the case. Ultimately, they tried to deny the claim because the drop off weight "did not" match the product weight. After over 2 years of selling on this platform, I've never had any issues, I've always shipped items on time, and all of them passed verification. Now that once things go south, they are failing to provide support, and trying to deny problems which did not come from my end. Very disappointed.
People, Please be aware of shipping expensive things out to Stockx, as, they would not even bother to help you out if your packages gets stolen by postal services during transit. Will not be using this platform to sell anymore!
Hoan
I spent over $140 on shoes specifically for the summer because the web site falsely advertises an arrival window. They charged me $20 in shipping and processing mind you. Shortly after purchasing they started sending multiple notifications that the delivery date will be much later than advertised, with no estimated arrival... so call it taking your money indefinitely. Unlikely summer shoes
Hi Donald, we truly do apologize for any confusion.
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located globally!
We do not guarantee shipping information for any item until after and only if the item passes verification.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
We apologize for any inconvenience this may cause you. If you have any further questions or need an order update please contact us at stockx.com/contact.
Thank you!
Very unhappy. I bought a pair of shoes for my son who wears a size 11.5 men's shoe. After waiting almost two weeks he received a pair of shoes that are a 11.5 children's shoe. I know I selected the correct size when ordering. Filed a complaint, since there isn't any kind of customer service department. Tried to reach someone with their live chat feature but it is also just a computer giving generic responses. So far only thing I have heard from them is that they received my complaint and nothing further. I tried placing them back on the site to be resold In the hopes of getting some money back and they don't even have that size as a possible option for sale. Also like to point out that their actual customer rating is a 2.3. They have absolutely no good reviews on Google.
Hey Matt, We do apologize for any inconvenience this has caused you.
Please know this is our policy due to the nature of the marketplace. Since StockX is a live marketplace and not a retail store, we do not have inventory to offer cancellations.
Due to the anonymous nature of our live market, we are unable to offer returns, exchanges or swaps—including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. We do see you mentioned you couldn't find the item: Nike Dunk Low Retro
White Black Panda (2021) (PS)
This also allows you the opportunity to turn over a greater profit than what you had originally purchased the item for as well!
We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Item arrived damaged and stock x will take no responsibility to refund instead suggested I should resell on their site for less money and full selling fees. Absolutely shocking and disgusting customer service. They should be ashamed
Hi Mark, we're sorry to hear you are unhappy with the condition of the item you received. Please allow us another opportunity to assist you by reaching out to us via stockx.com/contact. Thank you!
I had an issue with the level of service received. I've sent many emails and left countless messages. I am always treated the same way - a generic email telling me to provide more information, with no information or platform to provide said information. And then my case becomes closed after 24 hours. Disgraceful. Sometimes I receive a message saying "we'll be in touch with you soon." But no one ever reaches out.
Hey M, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Overview
StockX has a rating of 2.9 stars from 2,465 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StockX most frequently mention customer service, credit card and phone number. StockX ranks 12th among Shoes sites.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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We are disheartened to learn of your experience with a recent purchase. StockX is a consistently fluctuating market similar to the stock market. A change to a single product or size can happen within moments or days. That is the basis and nature of our company. StockX is the middleman for the sellers and buyers; thus, we do not hold inventory. Buyers and sellers alike control this ever-changing market. StockX serves as a platform that makes it convenient for both individual sellers and buyers to do business easily. Because of this, we do not actually hold inventory and therefore would have no way to accept merchandise back in instances of unwanted purchases. Once your purchase was made, a commitment to the original party that was selling the merchandise was made as well. We look forward to hearing from you at StockX.com/contact if you are in need of any further assistance. We are happy to help!