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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was able to get the right documents within a few minutes and give them to the receptionist whom I sent a email and text with files within a few minutes after I was asked about the documents
I enjoy have id.me it is a good thing to have when you need it to get into anything you need to access far as government programs.
Great to know about this it was a good idea to definitely try it out. Now I understand bit about it the more I learn about this..
There were 2 sites I could sign in on. I chose the first one and nothing went right. I couldn't upload my id, because my Parkinson's makes me shake. My son instructed me on using a prop for my son, but then it wouldn't verify. I gave up, said I would go to the SS office. Kept putting it off, but finally checked id.me, and easy peasy! I loved being id verified by a person! Took time, but great experience.
I was FORCED to go through this process in order to file Form 1099 Misc and NEC with the IRS and of course all of my information is now in the hands of this THIRD party group and if not already taken by
Other groups it surely will be soon.
Years i've been trying to get a hold of a real person to fix a simple issue. I would never use this site if i didn't absolutely have to
Easy process and I've been a member for other reasons for years so of course I trusted this as I was going into something more private that I absolutely need to trust
ID.me was quick efficient, easy-to-use, and the process made me feel secure to access my personal information and resources regarding my account. I would definitely recommend it to my friends and family.
Satisfecho porque me resolvieron todos mis problemas
I had to use ID me to create an account with the IRS to view my tax information. It was fairly quick and easy to do. Someone that does not use electronics would need a helping hand to use ID me.
Months ago i could not get into social security and login gov would not help me. Only chat with a machine that couldn't understand i needed help. ID me answered the phone, found the problem and now i can get social security and va and what ever i need to very easy. Today was a breeze getting access to both
My experience was great! Not having to take pictures of proper documents to submit was great. My information remains secure and safe. It was a quick and proficient process. I will definitely use this system again!
I had a very difficult time entering my block and lot number ito the space provided. All I got were errors. Laving me unable to complete my application.
No me gustó no resolví nada para hacer la aplicación
This is like having your passport to go through customs when traveling. All of your information has already been verified and you just have to show it to get in.
My first time to us ID.me to access my SS account info…wanted to try it out to determine its ease of use as compared to SSA account system. I think overall the ID.me system is a bit more streamlined, sensical and user friendly to use
I forgot my login and the system was able to quickly reset my passcode in a couple minutes. Fast and easy. No hassle or chore.
Too many steps and the process may take you having to re start the process multiple times. The process is not compatible for someone over the age of 60.
System asked for multiple verification methods accross multiple unsecured devices tied in by Google. There are FAR more and safer practices now for verification using A. I. do NOT trust this company and their archaic methods of verification YOUR personal information. Need a legal team to look into this company or call the DOJ.
I needed to talk to a live person because I have a specific issue and could not login, but there is no one available to talk to me
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Answer: Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.