I'm using Idme for unemployment of Texas So far its been a pain in the ass. No phone # to contact customer service, Five hour wait time to chat on line with a trustee referees simply to verify who I am. I already uploaded my iD l, my health insurance card and my SSC but as you can see this is a joke of a website! It's absolutely frustrating and makes me wonder how much money they got pay? They are doing such a poor job

I have been waiting for over 20 hours and nobody has gotten on the video chat as of yet. I have sent 5 emails no response. This is awful I have been trying for 6 days to get verified and still nobody has helped me. This is for my Unemployment for Texas i depend on it to support my 2 autistic children. They need more people or a vetter system ir they should not accept business they can't handle. The wait time still says over 5 hours im beyond mad. I would never ever use this company. If i could give no stars i would.

Never respond to emails. I waited 8 hours to get to a video call with someone and she asks me to send email to support. I did the last few weeks, no response no response no response! Only automatic emails no live person to resolve issues! I've been hold up here too long unable to complete my UI application. Someone please do something about this company! I will write to White House! No service! But it hold up people's files!

Unbelievable lack of service. All help is is a robot and a list of articles. Ask how to upload documents?
Nothing. Ask for help connecting with a trusted referee? Took days, and still, no valid answer, but I know every article by heart.
Ultimately I have reported them to the PA state representative Christine Howard, whose office said they are extremely difficult. If your life or need to buy food is on the line?
Forget them.

After spending 25 minutes uploading scans of my ID, inputting all kinds of personal data (address, phone, email, birthdate, SSN), confirming 2-factor authentication via text and email, allowing a credit report check, submitting to a biometric scan now they say I must video chat with their live agents to verify 3 more documents. It's frightening that a private company can collect this much personal information about individuals.

I was going around in circles trying to fill the necessary fields online from overseas. When I finally reached out for help, ID.me sent me a reply right away. They recommended online video which made it easy to validate my identity. The "trusted referee" was courteous and helpful.
He did an excellent job!
Thank you!

Their review system is non-transparent, asks for a lot of extremely sensitive documentation, and then if you have any issues with the verification process, it's almost impossible to get verified by their "referees" because the wait is insanely long. The waiting process is also very anti-consumer as it does not "hold" your spot even though the lines are over 2 hours long. This process is undoubtedly designed to "drop off" people who cannot sit in front of a screen and wait hours for their verification process.

I gave this company a really bad review a few days ago that i must retract. Once you are able to make contact with a person at the company everything goes very smooth. The people there a very nice and know what they are doing. The "trusted referee" operators or the system suck. Maybe they both are inept. But if you email
*******@id.me or *******@id.me you will get the help you need quickly. Be sure and include a phone number for them to contact you

This is the most confusing frustrating demeaning website I have ever been on. It took me 26 hours to get this whole thing completely done. Try not to get frustrated roll yourself a big fat joint. Take a Valium have a drink do something to relax yourself and then do it.
Because you will need patience big time. Nevada unemployment should done in the beginning why are they doing this in the end.
All I can say is good luck and I feel so sorry for anyone that it's just starting this websites fiasco...

Savings gone behind on rent car needs repairs. Id.me is just another way to destroy hard working citizens. I'm a seasonal worker. I've been dealing with ui for years now with id.me my claim was filed 12/5/2021 it's now 2/14/22 still no unemployment nothing. I hate this system it's making my situation unbearable.

Tried using this multiple times. It's never able to verify our information. For the first time ever after much wasted time, I got to the point where I have to join a video call. And it wants us to stare at a computer screen for over two hours to video chat with someone? Best part - the time isn't going down for our wait time, it keeps increasing! I swear they do this on purpose so that working people who have been affected by covid can't access the help, and it's less money they have to put out.

My review for I'd.me is, 1st of all, not user friendly, after they lure you to upload all your picture ids and your selfie, they stop responding or letting you know what's going on! I feel betrayed, and worry that what they gonna do with my profile and personal informations. At 1time I tried to sign back in, they said my email address and password were incorrect which is not so! Not a trustworthy site!

I ran across this service on the California DMV website. There was very little information about what it was but they made it look very official like it was required DMV business. It's nothing more than a marketing company trying to sell you something. Somehow they negotiated a spot on the DMV website to place their ad, because that's all it is. Sneaky and deceitful. I will not do business with someone who has to slink around in the bushes to attract customers. Don't fall for this scam.

I wish all of ID.me Member Support Representative (name Cierra) are all like her, then you will not have all this bad reviews. From the first time I received an email from Cierra regarding my verification issue with NV DETR, she figured out the first time what the problem is and find a solution ASAP. Shortly thereafter, I was 100% verified. The other four ID.me Support did not quite know what they're doing and it took four weeks before I was lucky enough to be help by Cierra. She did a hell of a job…. Great job!

For a business dedicated to our front line workers its pretty sad they do not value their clientele. You can forget about any customer service. I have submitted multiple request for assistance and have received nothing but cookie cutter responses. Then when I try to respond for additional assistance they close out the inquiry so you have to keep going through the same process with no assistance.

My request to ID.me is simple. Unlock my account and change my e-mail address. After two weeks, nothing. Every 3 to 4 days I get an e-mail update from ID.me telling me they apologize for not responding that they will contact me soon. Unfortunately, soon never comes. It's sad that this company who is suppose to support the military is more concerned about getting new business to join than to take care of the military members attempting to use their services which currently for me, no service.

Everything about ID.me is horrible. Text SMS not working, very frustrating. They need a lot of secure information in a very specific format that is frustrating to supply, and then when the digital service inevitably doesn't work, you are forced to join a video call to verify your identity. All required to verify your unemployment information. 0/10

I don't know how ANY Government Agency could hire a Company that is totally worthless! I have been trying for 5 months to get my unemployment insurance verification but BECAUSE OF IDme worthless Software Glitches, I can't be verified! Wrote them Plenty of Times to fix this and ZERO Help because it's seems that all their Help Issues are resolved by Automation response! I'd like to give this Dirt Bag Company a Minus 10, but I guess the 1 star is needed.

Everytime I logon to ID.me to get a "referee" to verify my identity for state services here in Texas, I'm put on perpetual hold. Wait time NEVER drops below 3 hours. This service is deplorable, and I'd give them negative stars if I could. The State of Texas should cancel it until they adequately staff themselves to handle the load.

If you can get verified another way then avoid ID.me like the plague. Their software absolutely does not work to verify and they do not care to fix it. People's livelihoods depend on getting verified like millions of Americans filing for unemployment. It's a frustrating shameful nightmare where the media needs to get involved to reveal how ID.me manipulates people. Report them to your government officials to hire another company.

I scanned my documents on a high quality scanner. I answered all their stupid questions. But then they said I still needed a live agent to verify me. No explanation why. It took days for them to get around to getting back to me. And then I had to wait on hold for almost two hours. That was after I was finally at the head of the line! And what did this guy do? Asked me to hold up my documents to my crappy web camera! There is no excuse for this, other than that you have no choice if you need to connect to the IRS web site.

The online portion of the identify verification was easy enough, but if you have any potential anomalies in your file (change of address, frozen credit report, etc...), then you have to talk to a video agent. The wait is over FIVE hours, and usually if you try to wait, after 2-3 hours, the site hangs on you and you have to start over. This is the worst system ever designed, and when it's people's unemployment money at stake, it's even more atrocious.

Same problems as everybody else. I've been trying to get my identity verified for 3 days for unemployment purposes. I leave my computer open for hours but my wait time never drops below 3 hours. Either this system is a fraud, or they need to hire 100x the number of "referees" they have right now. The government services we depend on should not be contracting with ID.me until they fix their issues!