I'm using Idme for unemployment of Texas So far its been a pain in the ass. No phone # to contact customer service, Five hour wait time to chat on line with a trustee referees simply to verify who I am. I already uploaded my iD l, my health insurance card and my SSC but as you can see this is a joke of a website! It's absolutely frustrating and makes me wonder how much money they got pay? They are doing such a poor job

I had previously wrote an awful review and need to correct a judgment. I was finding it impossible to get through to the video chat verification portion of id.me. Someone suggested that I continually refresh the page so it keeps an updated accurate timed session. It worked. It still took five hours, but it works. Video chat was 5 min. And I'm on to the next stage of finally getting unemployment. Good luck to all out there.

I have been waiting for over 20 hours and nobody has gotten on the video chat as of yet. I have sent 5 emails no response. This is awful I have been trying for 6 days to get verified and still nobody has helped me. This is for my Unemployment for Texas i depend on it to support my 2 autistic children. They need more people or a vetter system ir they should not accept business they can't handle. The wait time still says over 5 hours im beyond mad. I would never ever use this company. If i could give no stars i would.

Never respond to emails. I waited 8 hours to get to a video call with someone and she asks me to send email to support. I did the last few weeks, no response no response no response! Only automatic emails no live person to resolve issues! I've been hold up here too long unable to complete my UI application. Someone please do something about this company! I will write to White House! No service! But it hold up people's files!

This is the most confusing frustrating demeaning website I have ever been on. It took me 26 hours to get this whole thing completely done. Try not to get frustrated roll yourself a big fat joint. Take a Valium have a drink do something to relax yourself and then do it.
Because you will need patience big time. Nevada unemployment should done in the beginning why are they doing this in the end.
All I can say is good luck and I feel so sorry for anyone that it's just starting this websites fiasco...

My review for I'd.me is, 1st of all, not user friendly, after they lure you to upload all your picture ids and your selfie, they stop responding or letting you know what's going on! I feel betrayed, and worry that what they gonna do with my profile and personal informations. At 1time I tried to sign back in, they said my email address and password were incorrect which is not so! Not a trustworthy site!

I ran across this service on the California DMV website. There was very little information about what it was but they made it look very official like it was required DMV business. It's nothing more than a marketing company trying to sell you something. Somehow they negotiated a spot on the DMV website to place their ad, because that's all it is. Sneaky and deceitful. I will not do business with someone who has to slink around in the bushes to attract customers. Don't fall for this scam.

For a business dedicated to our front line workers its pretty sad they do not value their clientele. You can forget about any customer service. I have submitted multiple request for assistance and have received nothing but cookie cutter responses. Then when I try to respond for additional assistance they close out the inquiry so you have to keep going through the same process with no assistance.

My request to ID.me is simple. Unlock my account and change my e-mail address. After two weeks, nothing. Every 3 to 4 days I get an e-mail update from ID.me telling me they apologize for not responding that they will contact me soon. Unfortunately, soon never comes. It's sad that this company who is suppose to support the military is more concerned about getting new business to join than to take care of the military members attempting to use their services which currently for me, no service.

Everytime I logon to ID.me to get a "referee" to verify my identity for state services here in Texas, I'm put on perpetual hold. Wait time NEVER drops below 3 hours. This service is deplorable, and I'd give them negative stars if I could. The State of Texas should cancel it until they adequately staff themselves to handle the load.

If you can get verified another way then avoid ID.me like the plague. Their software absolutely does not work to verify and they do not care to fix it. People's livelihoods depend on getting verified like millions of Americans filing for unemployment. It's a frustrating shameful nightmare where the media needs to get involved to reveal how ID.me manipulates people. Report them to your government officials to hire another company.

The online portion of the identify verification was easy enough, but if you have any potential anomalies in your file (change of address, frozen credit report, etc...), then you have to talk to a video agent. The wait is over FIVE hours, and usually if you try to wait, after 2-3 hours, the site hangs on you and you have to start over. This is the worst system ever designed, and when it's people's unemployment money at stake, it's even more atrocious.

Same problems as everybody else. I've been trying to get my identity verified for 3 days for unemployment purposes. I leave my computer open for hours but my wait time never drops below 3 hours. Either this system is a fraud, or they need to hire 100x the number of "referees" they have right now. The government services we depend on should not be contracting with ID.me until they fix their issues!

Site has several issues, none of which have any reliable workaround. It gets hung up on phone numbers, it can't handle any kind of curveball (foreign passport, maiden name), and the wait time for "referee" is basically eternity (nobody can confirm ever actually talking to one). Horrible customer service and basic troubleshooting. Really stupid and incompetent app beginning to end. Only an idiot who likes to burn their money would find this garbage company.

I've been trying to get my RN license verified for 3 weeks. Their verification system doesn't recognize letters, however in colorado, letters are part of our license number. They give me every reason under the sun that has nothing to do with why it can't be verified. A simple manual verification on their end would solve the issue. It's almost maddening. You want to help nurses but your actions speak louder than your words. Thanks for nothing ID.me

They work with many major hotels to offer a student discount so people take the time and frustration to submit paperwork. I submitted my social security #, student records, official emails from the school, screenshots of my current classes showing my full name and address, etc. This took 4 FOUR hours and did not work, they did not accept it. Super frustrating and no real person to connect with. I HATE this company!

I submitted a very simple form to create an account, and it's been wedged at this error (see image) for hours. So far a totally worthless web site.

I am a single father who is going to be homeless with my child this Christmas because of ID me. I've provided my driver's license and state issued health insurance card and current utility bills and a selfie but that wasn't good enough and I lost my unemployment and I owe it to ID Me

The facial recognition doesn't work, you waste hours, then it kicks you out, and doesn't allow you to restart it and blocks you from verifying. It's a simple app to take photo. But why is it needed? I use all types of apps all day that actually work. This seems to be designed not to work to deny people their hard earned benefits like unemployment insurance. This is a scam and EDD should verify your identity themselves not waste tax payer dollars on broken 3rd person app. I dont feel comfortable giving information to a private company that is so incompetent they can't have an take a picture.

As a veteran needing to get into my account I have spent the last 3months trying to contact someone for help with NO help at all. They are a scam! Do not use them they do not have customer service number only email and they just say we will contact u but don't! Horrible when they hold they key to ur lively hood in their hands and have all ur info. If I don't get a responding phone call soon I will be talking to the press No one needs to use them for any reason at all!

All I want to do is change my military status to retired - no way to do this with the website. I have been trying to contact them since April 2021 and all I get is a weekly email saying that "they apologize for the delay in getting back to me ". I think they must have gone out of business, there is no phone number to call. Terrible people, then again it's probably all machines.

They have the absolute WORST verification process from a submission perspective. Their member support service must be minimal AT best. Submitted a request for support over 10 days prior have only elicited an email every 5 days stating: We apologize that it is taking us longer than expected to get to your ticket. Your issue is very important to us and we are working diligently to get caught up and respond in a more timely manner. A Member Support Representative will be reaching out as soon as possible with assistance.

Still, 13 days later, I have yet to reach a representative.

Do not use this service, the system is run by fascists. They try to force people without their consent to facial scanning by tricking them into taking selfies, etc. Refuse to connect via video chat and after waiting 14 hours, yes, 14 hours they hung up on us. This company is a fraud. Do not use this service!