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ID.meReviews 37,367

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+328
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,434
value
1,168
shipping
633
returns
624
quality
1,146
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Texas
1 review
0 helpful votes
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Easy to use
January 17, 2026

I was able to get the right documents within a few minutes and give them to the receptionist whom I sent a email and text with files within a few minutes after I was asked about the documents

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
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Identify yourself
January 17, 2026

I enjoy have id.me it is a good thing to have when you need it to get into anything you need to access far as government programs.

Date of experience: January 7, 2026
California
1 review
0 helpful votes
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Walking in the new area
January 17, 2026

Great to know about this it was a good idea to definitely try it out. Now I understand bit about it the more I learn about this..

Date of experience: January 7, 2026
Missouri
1 review
0 helpful votes
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From dread to success!
January 17, 2026

There were 2 sites I could sign in on. I chose the first one and nothing went right. I couldn't upload my id, because my Parkinson's makes me shake. My son instructed me on using a prop for my son, but then it wouldn't verify. I gave up, said I would go to the SS office. Kept putting it off, but finally checked id.me, and easy peasy! I loved being id verified by a person! Took time, but great experience.

Date of experience: January 7, 2026
North Carolina
1 review
0 helpful votes
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Try to stay away from this site
January 17, 2026

I was FORCED to go through this process in order to file Form 1099 Misc and NEC with the IRS and of course all of my information is now in the hands of this THIRD party group and if not already taken by
Other groups it surely will be soon.

Date of experience: January 7, 2026
New Jersey
1 review
0 helpful votes
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Only if needed
January 17, 2026

Years i've been trying to get a hold of a real person to fix a simple issue. I would never use this site if i didn't absolutely have to

Date of experience: January 7, 2026
Kentucky
1 review
0 helpful votes
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Trustworthy
January 16, 2026

Easy process and I've been a member for other reasons for years so of course I trusted this as I was going into something more private that I absolutely need to trust

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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I would definitely use it again
January 16, 2026

ID.me was quick efficient, easy-to-use, and the process made me feel secure to access my personal information and resources regarding my account. I would definitely recommend it to my friends and family.

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Amilcar d Jesús
January 16, 2026

Satisfecho porque me resolvieron todos mis problemas

Date of experience: January 6, 2026
Michigan
1 review
0 helpful votes
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Easy and trustworthy!
January 16, 2026

I had to use ID me to create an account with the IRS to view my tax information. It was fairly quick and easy to do. Someone that does not use electronics would need a helping hand to use ID me.

Date of experience: January 6, 2026
Florida
1 review
0 helpful votes
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Very easy to use
January 16, 2026

Months ago i could not get into social security and login gov would not help me. Only chat with a machine that couldn't understand i needed help. ID me answered the phone, found the problem and now i can get social security and va and what ever i need to very easy. Today was a breeze getting access to both

Date of experience: January 6, 2026
Tennessee
1 review
0 helpful votes
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Reliable and secure
January 16, 2026

My experience was great! Not having to take pictures of proper documents to submit was great. My information remains secure and safe. It was a quick and proficient process. I will definitely use this system again!

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Experienced error's
January 16, 2026

I had a very difficult time entering my block and lot number ito the space provided. All I got were errors. Laving me unable to complete my application.

Date of experience: January 6, 2026
Florida
1 review
0 helpful votes
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No me gustó no resolví nada para hacer la aplicación

Date of experience: January 6, 2026
Virginia
4 reviews
0 helpful votes
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Passport to the internet
January 16, 2026

This is like having your passport to go through customs when traveling. All of your information has already been verified and you just have to show it to get in.

Date of experience: January 6, 2026
California
1 review
0 helpful votes
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Using ID.me
January 16, 2026

My first time to us ID.me to access my SS account info…wanted to try it out to determine its ease of use as compared to SSA account system. I think overall the ID.me system is a bit more streamlined, sensical and user friendly to use

Date of experience: January 6, 2026
Virginia
1 review
0 helpful votes
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ID.me User
January 16, 2026

I forgot my login and the system was able to quickly reset my passcode in a couple minutes. Fast and easy. No hassle or chore.

Date of experience: January 6, 2026
California
1 review
0 helpful votes
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Difficult to do
January 16, 2026

Too many steps and the process may take you having to re start the process multiple times. The process is not compatible for someone over the age of 60.

Date of experience: January 6, 2026
Oregon
1 review
0 helpful votes
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System asked for multiple verification methods accross multiple unsecured devices tied in by Google. There are FAR more and safer practices now for verification using A. I. do NOT trust this company and their archaic methods of verification YOUR personal information. Need a legal team to look into this company or call the DOJ.

Date of experience: January 6, 2026
Texas
1 review
0 helpful votes
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I needed to talk to a live person because I have a specific issue and could not login, but there is no one available to talk to me

Date of experience: January 6, 2026