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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This is a third party company mandated by social security required to access your social security account. When I called social security to update my phone number for two-factor authentication they told me that they could not help me. I had already tried using the login.gov method over a period of weeks and found that I could not get it to work. So I called login.gov and they told me they match up my phone number with other phone numbers they found in the system but because my phone number was new and only a month old it may be months before they could match it up which is what led me to using id.me. I'm very unhappy having to use a third party application and provide my personal details including social security number photographs and biometrics just to get into my social security account when social security itself cannot help me get into the account. I don't know who id.me is other than it is a third party app that is mandatory or you will not get into your social security account anyway shape or form. And again I found it very intrusive having to provide driver's license images, personal information including phone numbers addresses and social security number. Then you had to do a video of your face. This is biometrics and tracking on a grand scale. No I'm sorry I don't recommend id.me or login.gov unfortunately one or the other must be used to access your social security account. The government can't help you social security can't help you you have to go through it. For people who are not versed well on a cell phone or computer this will become a very difficult process. I used it once to get into my social security account and I hope that I never see this third party application again on any other program that I'm involved with. Way way to intrusive. This is what big brother looks like. 😡
My experience with ID.me was very easy and straightforward. The steps were clear, and the verification process was quick. I was able to complete everything without any issues, and the support information was helpful. Overall, I'm very satisfied with the service.
Many hours wasted trying to log onto my Social Security Account. ID me was unable to resolve my issue and left me without a way to log into my account. It seems that they washed their hands of my situation as it is still unresolved.
My accountant needed to update & access my SSA info for tax purposes. At age 72 I'm not that tech savvy. It was very helpful to have had my personal ID updated years ago to the "real ID" w the gold star.
He guided me remotely thru the procedure & it all worked. First time. I even got my disabled wife to hold still for ID verification scan.
Slight hitch was her mobile phone(which I sometimes carry) was not acknowledged by SS Admin. It was our Land Line we never use in the basement. SS Admin left her numeric code on phone machine. Whew.
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻🙏🙏🙏🙏🙏
Algo no facil. Espero y si me resuelvan pronto.
Delighted with I'd.me. Gave me peace of mind when it comes to using the web today.
Safe, secure and easy to follow set up instructions.
Very easy to set up, facial recognition, strong password application, additional safety verification, text/email. Glad it stores all the required info needed to login securely.
Muy ágil, práctica y con sumo cuidado al ingresar por primera vez y lograr configurar tu identidad en el proceso.
I received her from one of the workers at the unemployment office. The issue for me was getting the information scanned in at home
Use this on windows 10/11 SSA and it worked. Tried using it a Kay Jewelers on my mobile phone and it did not work. Couldn't use military discount - paid full price.
Que le recomiendo a cualquier amigo que tengan esta esperiencia
Excelente por el buen sistema y agilizacion de la información.
I set up account to sign in it let my to my social security account but after signing out and later coming back to sign in it keeps telling me that don't recognize my email or password, tried to reset password but I never received the code in my email account after 3 hours trying and trying I just gave up.
It took me two hours, but I was in the hospital, trying to do it on my cell phone. Other than that it probably would've been faster.
It required using my phone to take a "video selfie," which felt invasive and was overly involved, and failed the first time I tried it.
It was difficult to get a good photograph of my drivers license, and so it read the year wrong and I had to fix it later.
I can never use this service to completion and be able the be verified. The system always hangs up on the video selfie, though I have a 2025 Samsung phone. Very frustrating. My husband and I have attempted use 3 times to no result
Can not access my account because I changed my phone number. I verified my identity and was sent a text message accepting the verification, however, I still can't access my online account.
Es buena me ayudo mucho con toda la información necesaria
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members