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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy buena experiencia, excelente trato y ayuda, muy profesionales
The process to enroll in ID.me is frustrating. There is a limited amount of explanation regarding the purpose of the required steps. Give yourself plenty of time to complete the enrollment.
I tried to use the government verification process and it would not allow me to cause they told me my phone number did not match my name even though that's how they have been contacting me for a year and a half so I tried Id.me and it was fast and easy
I needed to update my account as my ID had expired. This led to an hours long process involving the live chat that requires your attention and finally spoke to someone after an hour wait. This was followed by hours of emails back and forth as well as attempts to simply upload images of my work identification card.
It was quick and easy. I had my documents ready and followed the steps.
The person who was verifying cooperated and guided well.
One of the most difficult to use, counterintuitive and non user friendly sites I have ever used. Difficult to navigate, no help menu, slow, site froze multiple times, trouble uploading documents, creating password and user ID. The whole process took almost 2 hours. I would not recommend this site at all.
Why do I have to use a third party to provide a state ID to a state office? This is bureaucratic ignorance and inefficiency at it's best.
It took me a few good times before I correctly uploaded the forms of documents that id.me requires. It's quite specific regarding what is acceptable and those documents that need verifying must meet all of the requirements to be accepted by id.me for the verification process.
Most of the acceptable documents were right next to my ID in my wallet, I don't keep my birth certificate on me. I just had to upload the front and back, and it was easy.
IO was able to access tax information i needed to file taxes across the aisles without any hiccups, YThank you ID.me for making it seamless. Keep up the fabulous work!
ID me is a very safe user friendly site to use to access the Social Security website. I had to access this to be able to get a new Social Security card. Very easy to use! Very safe and secure! And very user friendly!
I had a quick, easy, and seamless experience with ID.me while trying to apply for a USPTO trademark. It was successful and pleasant.
No assurances offered up even though they require sensitive documentation. ID's, passports etc. Then there is zero language letting the user know if what is being shared will be encrypted! I felt uneasy, I have no faith in id.me's service. It lacks clarity step by step. What is listed is too cryptic. Words are there but they don't really fully add relevant information. After all that, the website I was trying to access, had their own verification tools and I had to jump through hoops! Id.me
Just
Says go back to the login page. Which took me
A minute to get back to, because the back buttons didn't get right back there.
Fue una experiencia muy bonita y el proceso fue super fácil.
I was able to verify my identity by uploading my drivers license. Then I did a video selfie as requested so my live features could be matched to verify my identity. Fast and easy to do. I expected it to be much more complicated. So I was very happy with the process.
My video call went very well with the agent named Maureen. She was courteous and helpfUL. My problem with this site is asking for updated passwords too many times. Very annoying... I wish I had option of video call assistance earlier in the process. Other.thsn those issues, all was fine
It keeps your password secure so you can use the same password for different accounts without bad actors easily busting one account after another when you use the same password on your own.
Seguridad y protección de los datos personales además de atención muy profesional.
I'm not sure what to say, I Was getting a little nervous about all my info I had to put in and do with the Photo to put in. I was wondering If I was doing the right thing, but I Also thought I was getting a number to use?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members