ID.meReviews 37,122

The system failed to smoothly allow the account set-up process to be completed. It took several attempts to complete the set-up. Different attempts produced logjams at different stages.

Unable to access any of my accounts accounts using ID because ID me has failed and tech support does not help get the problem fixed so I'm effectively locked out of those accounts

The entire process to complete ID.me is quite challenging for seniors who need ID.me to keep digital world business secure in their affairs dealing with Medicare/Medicaid, Social Security, and IRS.

Due to lengthy processing time, the system locked me out anyway, because it refused my user ID and password. It also did not recognize lowercase or capitalized letters and kept telling me my user ID and passwords were incorrect.

After spending 2 hours in the SSA local office without being called only to find out the office couldn't have verified my ID after I left, I was disappointed in that, so the online ID.me was far more streamline

I don't think the app presented sign up information very well... You took forever to complete my process and I do have an education... I shouldn't have to review the question and answer area to complete the process.

From the get-go, I was uncomfortable with a lot of the questions that were being asked, because they were in the format, scammers use, and other identification, thief's use to steal a person's information

Feeling safe with having this site when I needed to login multiple accounts that are gov related.no more remembering sign in and password!

If you are using a desktop computer you cannot upload the documents, such as what I'm having a problem with. They have a UPS store here in Abilene that do identifications in person with a rep. At the store that helped me do it.

I began using I'd.me to access my Social Security account and it's easy to setup and easy to use. I hope to see it as an option on more government websites.

System locked me out and offered
no alternative way to get access. I had to go to SS and access my account after creating a new account.

To access my government website for my SSI and other purposes, I use ID.me. I appreciate that they take every precaution to keep you safe. Therefore, you would also use this if you value the security of your ID.

When I initially set up my ID me it took a few minutes to gather the bits needed to complete the process. After that, Great!
The difficulty I had was going back to it months later, I was looking for an icon, that image "ID.me" in my apps and didn't see it. Took me a bit to realize that the Authenticator was the icon I was looking for.

Had a frustrating experience with another identity website in order to retrieve the info I needed. Tried ID.me and went through the process. Quick and easy for sure! Definitely try ID.me first to get access to the many websites you need to get into to verify your identity!

When I first obtained my social security number I was 14years old. The form I filled out asked what name I was born with. Then asked what name I would use in business. My birth name is very italian so I used my middle name for purposes of business and taxes. Now when I had to screenshot my drivers license which has both names, the system would only see my first name so they would not allow me access to the website.

Very time consuming, difficult to do. And I do not trust the system to keep my confidential info out of the hands of hackers.

I was very satisfied. Working with the person on the video Call answering all of my questions that she needed to know. Felt safe! I would recommend it to anyone.

I felt like a second class citzen. If someone was trying to do this and had slightly less technical experience than me they would of stop due to the time and getting bounced around the site. Terrible.

I have no confirmation the vendor has been notified I have done all this work, and gave out a lot of private data, in order to confirm with them I am indeed a veteran

First they force you to do paperless letters, then they force you to use digital ID, then they ask you why you chose digital ID. I never chose to do it, I had to do it to get into my account. This is for surveillance and control.