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ID.meReviews 34,051

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+327
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,411
value
1,148
shipping
622
returns
612
quality
1,127
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South Carolina
1 review
0 helpful votes
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New to ID.ME
November 30, 2025

Today is my first day. Give me a chance to experience a little longer, than I will be ready with more confidence to tell more about it.

Date of experience: November 20, 2025
Arizona
1 review
0 helpful votes
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Help given when needed
November 30, 2025

My husband is 77 I am 75. To navigate these online sites is very difficult for us. I'd.me was very helpful and patient in helping us accomplish what we needed to do.

Date of experience: November 20, 2025
Mississippi
1 review
0 helpful votes
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Totally sucks
November 30, 2025

If I could give Zero stars, I would.
I do not like being forced to use a third party to access this very sensitive and important information.
Took forever.
Too many confusing steps.
Just horrible.

Date of experience: November 20, 2025
New York
1 review
0 helpful votes
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Personal Security
November 30, 2025

Set up process took some time especially when it came to providing proof of my identity. Download was slow and I had to re-enter information a number of times.

Date of experience: November 20, 2025
New Jersey
1 review
0 helpful votes
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What's mfa?
November 30, 2025

Ironic that the survey refers to other agencies and programs by acronym - I have no idea what those are. I'm also confused whether this is separate from my state (ny) ID

Date of experience: November 20, 2025
Ohio
1 review
0 helpful votes
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Learning the way of politics
November 30, 2025

Somewhat trying to understand the way this is in front of ssi, who can you trust, I watch what's behind the scenes not what's out front,

Date of experience: November 20, 2025
Massachusetts
1 review
0 helpful votes
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Why not start at the top?
November 30, 2025

I initially got an ID.me verification done 5 to 7 years ago as I was working to get a verified Veteran's ID.

Yesterday, as my company struggled to get transcripts of our 2023 tax returns (Accountant has disappeared and our files with him, and the owner has passed away.) When I logged into irs.gov/business site and tried to apply for a transcript it asked me for my ID.me sign in or to create a new one. Since my boss is deceased it was necessary to create a new account (login wise) for the IRS.

I was concerned that they site (ID.me) was asking for my personal email. But I moved forward, and now realize that my personal email is simply a tool to communicate with me. Within my profile, I was able to review and confirm who I was and then allowed me to go into the IRS site and associate me with my company.

My biggest regret is that I didn't stumble upon this option - but that is no fault of ID.me.

Date of experience: November 20, 2025
California
1 review
0 helpful votes
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Desempleado
November 30, 2025

Muy bueno, el sistema para llenar la aplicación

Date of experience: November 20, 2025
Nevada
1 review
0 helpful votes
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Security Sucks
November 30, 2025

EVERY time that I have used ID me (3 times) the next day I get a scam email that includes personal information. This time the email that of course demanded payment now included my license plate number, full name. This site has proved unsafe to me. BEWARE!

Date of experience: November 20, 2025
Wisconsin
1 review
0 helpful votes
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Safe to use
November 30, 2025

I'm not so knowledgeable about programming but this program was as easy to understand and follow! It's important for all of us to learn about programming!

Date of experience: November 20, 2025
Arkansas
1 review
0 helpful votes
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Trust this company? I have no choice.
November 30, 2025

Set aside an hour if you're new at this. Be ready to give too much information and feel uncomfortable doing it. But it's necessary in a world of scammers.

Date of experience: November 19, 2025
Florida
1 review
0 helpful votes
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Excelente Sitio Web
November 30, 2025

La seguridad informática es algo que todos los sitios web deben cumplir y aqui lo vi con excelencia

Date of experience: November 20, 2025
New York
1 review
0 helpful votes
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Not worth creating an account
November 30, 2025

After you go through setting up an account, you will basically have to redo it all every time you log in. Having an account password means nothing.

Date of experience: November 20, 2025
New York
1 review
0 helpful votes
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I needed to change my direct deposit info and first tried to sign in to the SSA using login.gov which wasn't working. The woman at SSA told me it was because my phone service was not in my name. She suggested trying ID.me. I used one of their strong long passwords, updated my home address followed the helpful selfie instructions and was successful. I was relieved and grateful.

Date of experience: November 19, 2025
Massachusetts
1 review
0 helpful votes
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Identify me
November 29, 2025

Well the process is pretty self explainable and it takes an accurate picture of you. Now unless you have an identical twin; I don't think someone else can pretend to be you

Date of experience: November 20, 2025
Washington
1 review
0 helpful votes
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Easy process
November 29, 2025

Setting up my account was very easy. Just needed to use my smart phone to help complete things and I was set. Very easy process.

Date of experience: November 19, 2025
Virginia
1 review
0 helpful votes
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Poor website
November 29, 2025

This is a terrible process to follow and set up account. There is no customer support and they chat is operated by a computer so you don't get a direct answer. It is not user friendly!

Date of experience: November 19, 2025
Idaho
1 review
0 helpful votes
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Setting up unemployment
November 29, 2025

My experience was amazing, im not very tech savvy so I was nervous and it took me personally a while, but I had help and all questions answered by the employees. They were patient and knowledgeable.

Date of experience: November 19, 2025
Illinois
1 review
0 helpful votes
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A 4-STAR REVIEW
November 29, 2025

I was interrupted SO MUCH by outside People that I calculate, after 9.75 hours, I spent probably 15 - 20 minutes actually joining ID.me. The Timeline for inputting will only decrease in inverse proportion to the amount of Barking I do at mhy peers.

Date of experience: November 19, 2025
New York
1 review
0 helpful votes
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Their site is not user friendly
November 29, 2025

Their platform is a disaster to navigate and complete tasks. If you use a VPN it will freeze up and makes it difficult to log in again since cookies are all messed up. Send your documents to whatever company wants them and skip ID.me platform.

Date of experience: November 19, 2025