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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I spent several days over several weeks trying to get verified by the system that kept looping and restarting saying that it couldn't verify me. I believe the problem was that my phone number listed in my SSA account is not accepted by the AI algorhythm of id.me. I had no other recourse but to put in a different one. However, there was no access to a human that could actually help at that point. And once I finally got to chat help with a real human, they were only able to partially help as they still couldn't help me circumvent the problem by getting fingerprint for MFA, and didn't know who could! There is no obvious access to a technical support team to troubleshoot. And the real human I talked to during the video call was just reading off a script and didn't know anything about the experience with navigating the AI algorhythm that was the source of the problem. I asked to speak to the supervisor and all she could do is direct me to another department that I had already chatted with and didn't have the answers. To top it off, after the real human in the video call finished verifying all my IDs, they told me I could log into my account right away. I also received an email confirming that. When I attempted to do sign in, the system STARTED the verification process AGAIN! In addition, the form for inputting your data has obvious mistakes, for example: the format for the date of birth actually asked me to input the month and day in reverse order than what the system accepted!
I was dreading to filing for SDI benefits online because my experiences filing online have been horrendous. As they say things happen for a reason. I wanted to expedite filing for my benefits so I went online and unbeknownst to me it was easy, simple and safe. I had to get verified through ID.Me. I was skeptical at first but decided to trust the process and move forward. It was amazingly easy to upload or take pictures of the necessary documents such as driver licenses, birth certificate etc., that was needed to start the verification process. The next and last step was pretty cool. The technology used through ID Me was something I never experienced. You place you face in this oval frame and as the technology started flashing it was changing colors as well. Before I knew I was very through two simple step. Highly recommend IDMe to get verified!
I logged in to SSA with my ID.me. Very easy to use. Safe and trustworthy- easy to access and I did not have any issues with it.
I used ID.Me to gain access to ssa.gov. I uploaded documents and a selfie as requested, but then had to do a video call with an agent to further prove my identity. Time-consuming and insulting, given that I am a US citizen and taxpayer.
Heaven forbid you lose 150 pounds you don't look like your drivers license anymore. You have to go down to the DMV get a new photo done pay $20 for a new drivers license. And then wait for the dang thing to come in the mail because it doesn't accept paperwork with the new photo on it as proof. Really dumb. Very annoying. I didn't really have the $20 to begin with but in order to do this I had to.
I'm still learning the tool's capabilities, it's easy to navigate and find some key tax information, however I couldn't yet determine how to pull my Family Tax Filing Documents, it only allows me to look my individual data. I'll look further into it so that I can get my combined family yearly submissions, that part doesn't readily stand out.
In my situation, going thru a divorce, my former spouse had previously submitted our annual combined tax submissions using TurboTax, which I don't have access to, and she will not provide me historical copies
The one time set up ensures all information is correct and demonstrates the security measures taken. Afterwards signing into your account is quick and secure.
My wife and I needed to access our Social Security portal to review our annual benefit statements. Since her last login, the system had updated to require ID.me verification. While the self-documentation feature hit a snag when she tried to upload her selfie, we were pleasantly surprised when a video representative appeared almost immediately to help. The rep verified her identity quickly and professionally, getting us through the signup process without any further issues.
The rest of the experience was seamless and, most importantly, felt secure. With all the hacking and malware threats these days, it's reassuring to see the government partnering with what appears to be a robust, trustworthy identity verification service. ID.me gave us confidence that our sensitive information is being properly protected while still making the process reasonably convenient.
Would recommend for anyone needing secure identity verification.
I tried login.gov and was experiencing some issues and had to request a deletion of my account. I tried ID and it was a seamless process.
Horrible it is so hard for me to reach someone going through email is horrible the response time is horrible I have been trying for months to get into my account I even deleted added still cannot get through to SSA then when someone finally responds they still have no idea how to help me or to even give me the right advice
It's easy to set up if you use your phone / desktop / laptop. I used 2 so I didn't have to jump back and forth from screen to screen. Whole process took about 15min. Using the multi factor sign in, takes the same amount of time as any other multi factor sign in. Only wish ID.Me used Microsoft Authenticator. Rather than their own. An extra app to download.
Deceptive, liers, info disappears from pages that are supposed to be secure. I believe they will use our info for illegal uses for their own use and get us in trouble.
Current government issued documents / selfies were uploaded successfully and verified, however, access was denied by Social Security Administration.
No reason given other than "Information given does not match records."
Copies of the information on file with the SSA were compared with information uploaded to ID.me - matches exactly.
It was a rocky start, was not accepting the photos of my identification, however, they had an option of a video phone call, which was nice and it got the job done
Easy to use for those with experience with computers. Waiting for a confirmation code is not a great idea. Several elderly people are unable multi- task.
Now I can view my statement, accout information and IRS on my own. No more long waits and multiple calls. No longer have to give a stranger my personal information.
Its my first time to use this, I think it is the easiest and fastest way of getting updates and uploading the required documents.
After the initial startup as far as giving all the information that's required, it's very simple to use. And everything you need seems to be there without having to look for it or request it. I didn't have to type in anything. It was all right there. Plus when you go back in you don't have to sign in again. Really simple
I use ID.me to log in to the Veterans website to obtain a military ID. I have also used the service to obtain military discounts from businesses like Lowe's and Home Depot as well as many other places and restaurants! The Ide service is quick and easy to set up and is safe! I recommend the device!
Have tried to get in for months to no avail. There is no phone number to call and speak with a real person. Only chat bot that gives suggestions, all of which I've tried, and none that work! WHY don't you have a number I can call and speak to someone?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members