Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Uploading documents was easy. Call with agent (which runs 24 hours) was a piece of cake, professional and at-ease. I did it via my Mac vs. a mobile platform, but the process was really seamless. Completely recommend. I'd like to use it for more services.
Great experience to try another app. I believe most of the government agencies are using this app. Maybe because it is trustworthy and efficient in processing data. I got verified in less than an hour. For seniors, like me, you need your logic and analysis when you get stuck in between. Persist and do not give up.
The thoroughness of this process made me feel quite safe with any site restricting access except through the id.me process. The number of items that are required in order to have your id.me account be used to verify was just what I needed to put me at ease. Specially when Social Security being one of the sites who use it. Thanks Id.me
This is totally invasive and makes you feel like a criminal. For me it was to use an electronic health record. I have practiced medicine for 30 years and have never been made to go through verification just to use the medical records. Very humiliating
Struggled for weeks trying to get a social security account. Weeks working with Login.gov and the very nice lady at SSA. I had changed my cell phone number and that was the root of my problems. The first option of uploading documents and completing questionnaires on ID.me still failed but when I used the video option it was successful! So good to see and talk with a live person!
You have to get an account to access your Social Security information online, and you have two choices to make an account, through login.gov and ID.me, with the latter a government-approved private company. If you think something with ". Gov" in the title is "better" and more efficient, think again. I think that there are people with nefarious motivations handling the information you give them. After all, this is the Trump administration. ID.me is quicker and immediately processes the images you make, unlike login.gov which I think delays images of anyone who doesn't look "right" to "investigate" them (i. E. brown skin).
Signing into my SSA account was easy and fast with IDme. Saved me time having to look for old login credentials. I would recommend anyone who hasn't used IDme to get signed up and verified. You won't be disappointed
Warn customer of legal document they are about to share. System should only use camera for a given period of time. (5 Minutes). Then give up the rights to access, customer may forget to change settings on camera.
I had set up my ID.me some time ago but changed phone numbers and wasn't sure what I needed to do. I used their Customer Support to reach out and ask for assistance getting back up and running. I received a personal email from an ID.me representative (YES! An actual human being) who was very professional and new exactly what needed to be done too get me going. He literally typed out an email with step-by-step instructions and I was up and running. I then had to verify my identity and did so by easily uploading documents (it worked the first time!) and then, within minutes after, I had a video call with another ID.me representative, another very professional person who knew exactly what to do. It only took a few minutes and it worked immediately. No wasted time, no waiting for days for someone to get back to you, no hassles. Overall outstanding! 1
Although it took a long time to gather up the information required I am so certain that this experience will pay off to events in my education and other dreams. With the system put in place I am confident security of ID.me
Dissatisfied due to lack of trained employees who can't or don't know how to fix simple issues so that someone can file to draw unemployment while job is shutdown for summer and breaks for holidays I've missed being able to sign up file and draw any income for last 2 years because of this and can't ever catch the 1 employee who can fix this issue due to I'm working on the day or days she is close to my location
When starting out I wasn't sure about this Id.me until I did some back ground checking and realized this could be beneficial to me in keeping my information secure while on the web. With all the scams and dark web, hacking and on and on going on what seems to be complicated is really not so complicated. Take a deep breath and go into it slowly with a positive thought. Before you know it boom it's done and in the long run beneficial, like a new habit it gets better each time you use it!
Of course data security is a concern but we are stuck with risks to work w government agencies. The ID. Me account setup worked ok until the selfie. Then it seemed to crash and I didn't get any confirmation or error message. Not a good way for the process to end
I appreciate having a secure intermediary service like ID Me verify identity before granting you access to websites that store and maintain some of your most sensitive, critical information. The service makes good use of technology already in your possession (computer camera, cellphone) to swiftly but thoroughly vet you and send you on your way to do your intended business. Well done, ID Me.
I was scared to give my sensitive information out. I hope my information will be kept confidential. But I'm glad they verified my identity without any problems, which I'm pleased with. I did everything on verification from home.
I thought the whole process was tedious and stupid. To many verification emails and texts. Facial recognition bull$#*! to find you will take an extra 8 weeks to process. You suck as well as your company. Go away
My experience was extremely good, just be patience, read and understand the instructions, make sure that you are fully aware of what you are reading before you make a comment on what you about to sign up for.
Very good attention with the customer, I really like talk with this employee, the questions was so simple, and I love it how the personal try to found a person who speak my language to solve my problem
Very helpful and easy to use, my overall experience with the live representative was very good and simple she understood every aspect of her job and gave me a great experience in getting my id verified
Clueless! 14 attempts in Past 3 months since Trump took office. Woke business made worse by Chaplin Doug Collin's! I have to re identify each time I want to ask a simple question or request a simple form and so far after 14 attempts still cannot get in! Anti trump business made worse by Collins lack of leadership
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members