On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Tell you what I think my information should be safe. Since I can't get into the application.
Can't get into my account getting extremely frustrated.!
Frustrating amount of time and having to upload photo of both sides of drivers license 2 times to sign in. I wasn't sure this was a legitimate website with amount of information requested.
Gracias por todo y por servicio que me dieron todo a su tiempo
Calm, clear, and proactive—solving problems quickly, anticipating needs, communicating smoothly, and making people feel understood, valued, and confident
I was hesitant to begin the process at first, because I had privacy and security concerns. The process was simple and I was able to complete it without issues. I will use it at every opportunity as it makes it easier than trying to remember several different passwords for different agencies.
Very hard to login. I am a disabled and can't comprehend your system. I takes so long to login.
Please remove my ID from your system.
I'll try other ways to contact the VA.
Thank you.
Excelente y eficiente esta dentro de los terminos de expera establecidos
A third party contractor that exposes my personal information to hackers by creating an additional, privately held, database of information the VA already has.
The "service" places a barrier to service in the name of security while increasing the risk of a data breach.
There were a number of steps to verify my identity (and then verify my verification!), with several back and forth requirements to enter information and upload documents, including returning to prior instructions and/or browsers/devices.
As a veteran this has really saved me time and frustration when my ID needs to be verified. In this day and age of scammers this service is vital to me.
Company harvests biometric data as a condition to access basic online services for SSA and taxes. Then sells consumer information to other companies without opt-out. Even before they are hacked and our information and ID pictures are stolen, they're withholding access to basic government services without allowing them to sell our information to spammers. This means that they are not a nice company.
After using your phone to take a photo of your drivers license and video clip, go back to your computer to finish the application process.
Hasn't the trump administration already allowed a third party access to our info? How much more/how many more people get to have all our info?
I can understand the need to ID oneself when accessing medical information about your self. But the requirement for a photo ID to access a website is over the top.
Taking a an acceptable verification image of your DL or passport to upload might be achallenge if gou have the newer anti-counterfeit ID tech with the hologram effect.
I am on the process of claiming survivor's benefits thru the VA and being able to identify myself could not have been easier.
I was very skeptical about it at first but ID.me was super easy. I trust them totally
Horrible interface that was trying to make complicated moves using a phone device! STUPID SYSTEM THAT WAS CLEARLY DEVELOPED BY SUBSTANDARD DEVELOPERS AND ADMINISTERED BY IDIOTS!
Started this on my first "free" morning in two weeks. I got an email saying that Social Security had a letter for me. Their IT people had messed up my log-in info so badly it was unusable, so I had opened an acct with IDMe several months before, so I'd have a better way to access Social Security.
Unfortunately, they didn't recognize my password for some reason, even though it was stored in my phone all this time. As a result, I had to go through the ENTIRE process over AGAIN, plus MORE!
It would time out when I got my drivers license. It timed out when I got my SS card. It timed out when I let the dogs out. It timed out when I got a call from my doctor. The instructions on a selfie video didn't pertain to my particular browser, so it timed out again! It didn't save any of my information entered previously, so each time I had to start over from scratch.
Eventually, I had to leave to pick up my grandchildren from their individual schools, which are quite a long distance apart, then feed them and take them to their individual afterschool activities—which took three hours. There was no way to pause this, so AGAIN, all was lost. At 6:30 pm I had to start over. By the time
I finished this entire form and all the photos required, the letter I had been trying to look at, that Social Security had posted, had EXPIRED! I never could retrieve it! I suppose they'll have to send it to me by registered mail!
This service worked flawless for access, the ease and speed of creating account to verify license, verifying phone number, facial recognition all flawless and for me it took about 15 minutes for you maybe less. I did the research this is approved by the U.S. government and is very secure and used widley.
It was a wonderful experience to know that the government cares about the connectivity of an international for a mutual trust and security of all data and information from both ends.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members