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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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A lengthy process with limited usefulness requiring divulging of all personal data. It is not clear which governement agencies will be able to access your data and how it will be handled in the future.
I fully understand and respect the need for strong identity security. That said, I find it difficult to reconcile this experience with the fact that people can securely access multiple bank accounts, investment accounts, and other financial institutions—often involving far larger sums of money—without encountering anything close to this level of friction or repeated failure.
Security is important, but functionality matters too. In my case, something in the ID.me process clearly did not work, and there should be a viable alternative instead of forcing users into a single system.
I spent three full days dealing with this process, including video calls and multiple email exchanges, and the issue was never resolved. This raises a reasonable question: why can banks and financial institutions that manage significantly more assets verify identity reliably, while this system fails so easily?
It's very easy to navigate through the steps the instructions are clear and simple to follow. The site is secure reliable and trustworthy.
I was having with the video conference portion, but the person helped me get the video up and running on my end, very satisfied.
I was having problems getting my ID verified with login.gov. There was a problem with verifying my phone number. I chose to use the video agent option with ID.me to verify my identity. It took just a few minutes and a couple of documents for the process. It was a great experience.
So long just to get back to a site I had already signed up for. Social security wants you to use this for your protection while they ship all your data to unauthorized third parties illegally. Do I really want them to have my passport info too
For the first time I dealt with the website that it was very quick and easy to do everything I needed to do to use it to get done what I needed to get done
I have used this service and had a great experience overall. Able to access lots of my vital services i depend on. Thanks ID.me
A detailed maze of questions and activities that mirror previous gov't sites wanting the same personal information that litters the internet. While the information remains the same, I feel less secure of my footprint that accompanies my personal data, sliced and diced in so many ways. In the end, a simple photo upload derailed me, and the result of an hour's worth of work was wasted.
Feliz por mi experiencia, fácil y la atención un 10 de 10
I do hope this stays as a good and safe company for my personal information. I guess the future will show that. Remember "The Net" people who work for this company.
I am extremely dissatisfied with my recent ID.me experience. Upon attempting to log into my account, it was suspended got no apparent reason. I submitted several tickets to lift the suspension and verify my account. Instead of receiving helpful support, I'm forced to email and ai bot that is extremely futile for this matter. No customer support line or further service has been offered to me. I'm not able to accept job offers that use this site for background checks, and no access to my personal tax information. This feels very illegal. I'll never recommend this site to anyone. Absolutely terrible.
Frustration is the word I would use to describe this process. Security is great, but this experience with ID Me took a whole day to complete. Photographing, uploading was very difficult due to constant rejections of the uploads. (probably A. I.) After finally getting through to an agent, after about 5 minutes told me she couldn't find me in the system. (I've been receiving S. S. for nearly 30 years), then disconnected the call. The second agent was extremely helpful, and worked with me during multiple internet freeze ups. She finally got the job done. Be prepared!
Easy and convenient. No need to travel and go to the office to apply. Just read the instructions carefully in filing information then submit.
Spending time with the people at. Me I feel more secure using. Me with apps I've had questions in my mind with. Knowing they are standing behind me with top notch security make my day to day less worrisome. I'm very glad to be a part of. Me.
I was easy-to-use and understand what needed to be done. Getting to use the feature was a little different i use facial id already this new process added extra security when i sign onto a gov site and I didn't have to remenber a new password to get in. I'll
No no no no no no no no no no no no no no
After going through the process of setting up an account and being verified I was redirected to a disabled web page. This is a waste of time.
After entering all the information requested along with photo IDs, email, phone number, etc. I received verification that everything was accepted. However, I tried on multiple occasions to go back and track my tax return to no avail it does not work!
Had to get my identity verified before I could file my taxes! I thought " oh no" I don't have good luck with these kinds of thing, but it actually took less than 5 minutes and I was verified and was able to access my account with no issues! Easy sailing!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members