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ID.meReviews 32,401

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+327
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,392
value
1,136
shipping
616
returns
606
quality
1,112
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Maryland
1 review
0 helpful votes
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Not sure about ID.me's purpose and its usefulness. It seems it is mandatory, but from this survey, it seems it is optional? If it is just an optional tool, I might not sign up for it since it takes time to upload ID card and a selfie, in addition to inputting a lot of personal information.

Date of experience: October 30, 2025
California
1 review
0 helpful votes
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Muy buena y rápido
November 9, 2025

Sumamente fácil y en el idioma de preferencia

Date of experience: October 30, 2025
Pennsylvania
1 review
0 helpful votes
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Astounded at what they ask for
November 9, 2025

I was astounded at all the information I was asked to provide--things we are told to NEVER give anyone online. I regret having already submitted what I did.

Date of experience: October 30, 2025
Florida
1 review
0 helpful votes
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Wonderful to use.
November 9, 2025

O easy to use. I struggle in the social security site when I competed all the process I was told everything was correct and verified the system informed me I could not be found.

Date of experience: October 30, 2025
Colorado
1 review
0 helpful votes
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Awesome Service
November 9, 2025

I got this program to help with other sites in recognizing my military service and to use it to log into the VA health website. Very easy to use and once set up they have a lot of special perks for veterans.

Date of experience: October 30, 2025
New York
1 review
0 helpful votes
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Doesn't Appear Trustworthy
November 9, 2025

Having to input the same information over and over was not a comfortable experience - all appeared to be a forced situation because I wasn't able to log into the site I wanted without completing the ID.me setup.

Date of experience: October 27, 2025
New York
1 review
0 helpful votes
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Seamless and trustworthy
November 9, 2025

Setting up an account with ID.me was easy, fast and convenient. The whole process was seamless from start to finish including verification, document uploads and video identification.

Date of experience: October 29, 2025
Ohio
1 review
0 helpful votes
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Experience with ID. Me
November 9, 2025

Such an easy way to set up everything at your fingertips, that's I was able to do it by myself, which usually never happens. There are also safeguards in your account to protect your information. Very pleased.

Date of experience: October 30, 2025
GB
1 review
0 helpful votes
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Took a while to create the account, but it was described very well and easy to do. Two very minor issues:
1. When adding the MFA, I could also add one. Had to wait until I signed in again to add a second one.
2. After creating a new ID.me account, the system said there was an error and I had to do it again. But the account was created and I did not have to go through the process again.

Date of experience: October 30, 2025
New Mexico
1 review
0 helpful votes
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ID.me did not recognize my personal account that is tied to my SSN. Also, I could not list a phone number to be contacted. Your website lacks usefullness.

Date of experience: October 30, 2025
Louisiana
1 review
0 helpful votes
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Wanna be a driver
November 9, 2025

It was OK. I had some helpful people. I hope they could pass their knowledge to other people and get very helpful to other people especially somebody has a old guy like me.

Date of experience: October 30, 2025
New Jersey
1 review
0 helpful votes
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Difficult for seniors
November 8, 2025

I'm 72 years. I had an extremely hard time going from the computer to the cell phone. Upload, selfie. Not great for us older senior's that are not technical savvy. I must say I had to use it a few times.

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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Fue algo muy fácil aplicar y solo me queda agradecerles por su ayuda

Date of experience: October 29, 2025
Texas
1 review
0 helpful votes
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Why are there two different ways to sign into my Social Security account? Simple question but either one of you, either ID me or login.gov gives a simple answer. Maybe when Congress opens the government back up.

Date of experience: October 29, 2025
Texas
1 review
0 helpful votes
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Experiencing ID.me
November 8, 2025

My experience with ID.me made a great impact on my life, because of the kind of security that it has to protect my identity from scammers.

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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The Is Not for Older folk
November 8, 2025

The IRS is now requiring taxpayers to remit via ID.me. The is beyond the physial ability of older taxpayers.
Why is the IRS permitted to discriminate against physically handicapped taxpayers. Does the Commissioner want to receive our tax money or not?

Date of experience: October 29, 2025
Massachusetts
1 review
0 helpful votes
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ID.me excellent
November 8, 2025

Very friendly software to use explains each step very clearly. I appreciate each one of your colleagues, Very intelligent people

Date of experience: October 29, 2025
New Jersey
1 review
0 helpful votes
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Good and Bad
November 8, 2025

It took longer than expected. It requires an unbelievable amount of personal info. If this data is breached by criminals, it will ruin lives.

Date of experience: October 29, 2025
Georgia
1 review
0 helpful votes
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Total Grease Fire
November 8, 2025

Trying to sign my father up for VA Benefits and ran up against ID.me. Quite possibly the worst verification process one would ever go through. At one point, I was in Dante's 9th ring of hell taking pictures with my phone, back and forth on my PC and then getting pinwheels and error messages. I just stopped the process and gave up. They suck so bad.

Date of experience: October 29, 2025
Alabama
1 review
0 helpful votes
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Communication
November 8, 2025

You site works very well for me on numerous occasions, to many to list! Great for benefits information and if your a first responders you can obtain gear at lower cost. Works Great For Me! WLP

Date of experience: October 29, 2025