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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I previously had little experience with ID.me even though I have an account. This time the verification process was a little more involved than the last time because a "video selfie" was required. I'd never done a video selfie in my past. The prompts were good enough to get me through the process and have success on my first try. I was apprehensive. If you are a good instruction follower, have no worries!
I welcome security and it can't be too simple to access. If it is simple to access it simple to hack so I encourage anyone to please be more diligent about your security of private information.
I was at first cautious about the information they were asking for, for verification. But, they gave options thru privacy preference settings, whether to optout of some things. Which I recommend not skipping over.
It is a very detailed, yet pro-active process from start to finish. The process tells the client what to do and when to do it. Some questions to answer, forms to fill and IDs to photograph. With steps to review any needed corrections.
There is a waiting period for document review. Where your told what documents you'll need for the Virtual verification process. Here you'll talk with an agent and verbally verify given information. As well as a visual identification of previously mentioned documents. The process was easy to follow.
Literally had to restart many times just to upload my IDs and finally when I was verified not even one day later my account was suspended for who knows what
They listed the wrong number for customer support on their error page and once I was eventually able to look up the correct number, their answering service didn't offer an option relevant to my issue or the option to speak to a human about the issue.
Created account but then got an error code when trying to sign in to use the services and now because of this error code I am UNABLE to file my 2025 tax return
Very good Would use them again. Used them twice today with very good results. I think I made the right decision on using them.
I found this to be more difficult than it should have been.
Tip #1 - have the ID that you want to use ready before you start the process
Tip #2 - Be in a well-lit room so you can more easily take pictures of your ID, and have an easier time taking your video selfie
Tip #3 - If at all possible, complete this set up in one sitting. Having to start over can be extremely frustrating
Other than that, it's not a painful process, and it doesn't take too long to complete
URL shows no security markers. Website was extreemly difficult to work with. Very glitchy, kept timing out, throwing weird error messages.
Not sure if I just fell for a scam and compromised all my sensitive data.!
It doesn't work that well and when you need help, you have to request it online, I call the IRS and they told me they couldn't do anything, saying I had to request help online. All that time wasted for no one to contact or respond to help IT ticket.
I like to succeed in the field of brain health and physical health care in ensuring my weight loss and changing diet to a healthier lifestyle for every individual condition to eat and drink daily and exercise every day to process my body weight gain
I really enjoyed the fact that I could verify with video call because it seems with lots of other sites I don't seem to get the picture of my ID either perfectly pictured to there liking or they won't accept my selfie saying that my ID and selfie don't match. So this process made it super easy and made it so I was approved and verified instantly
Cannot create a pin due to system maintenance starting on 11/25/25. I need a pin to do my taxes, yet I cannot create one. Horrible experience.
Horrible! Spent half a day trying to get in to get my IP Pin. Once finally getting them to take my ID and facial verification the page doesn't even work to get my pin to file my taxes
Follow directions or get someone to help you BUT a must if you use a tax preparer for your 2025 tax return! You need your cell phone handy as well as you computer to get it done with ease.
For seven months I've made many attempts thru the other service to get into my account with Social Security. My phone number wouldn't pass verification. Just today I decided to give ID.Me a try and I was amazed how easy and fast the process was!
Extremely difficult to register for an account. It doesn't work on my desktop at all. I had to switch to my app to use it. It constantly freezes.
With a VSO that had some technical experience, I, a 30 year Information Technology professional was able to set up my login to VA.gov in under an hour. This is horrible work flow, division of labor, poor process design, lack of compassion for end users. Net net, this is design by committee bull$#*!. 10/10 will use only because there is no other option. I would rather stick a lit match in my eye than have to use this regularly.
I had a previous account. Then, I retired. My old email is dead. Apparently this means I can never again use this application. No one could help me on Chat and there was no one to call. This is absurd. And this review site will not accept the spelling of my last name. How bad is a website that will not accept a Celtic last name?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members