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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was easy-to-use and understand what needed to be done. Getting to use the feature was a little different i use facial id already this new process added extra security when i sign onto a gov site and I didn't have to remenber a new password to get in. I'll
No no no no no no no no no no no no no no
After going through the process of setting up an account and being verified I was redirected to a disabled web page. This is a waste of time.
After entering all the information requested along with photo IDs, email, phone number, etc. I received verification that everything was accepted. However, I tried on multiple occasions to go back and track my tax return to no avail it does not work!
Had to get my identity verified before I could file my taxes! I thought " oh no" I don't have good luck with these kinds of thing, but it actually took less than 5 minutes and I was verified and was able to access my account with no issues! Easy sailing!
I understand the reason for all the security in accessing our VA records but why did I have to create an account to pay $29.99/year to get a secure MFA account. Please forgive me when I was doing my feedback I put the cost was monthly but actually a year. Nevertheless why do I have to pay to access my records. Please explain. I can understand if it is because processing fees but that was not said - I saw cost was because of added security. Please explain.
They are as bad as the IRS. They won't go out of their way to help you. I've been fighting my account for almost a month now. The IRS says they no longer have any control over the Internet login anymore. Went to the post office to get verified and they needed a QR code. Had just switched phones so I was locked out. Then ask this happened!
The most complicated and difficult side I've ever been on. If I could give it a -10, I would. Very difficult and accepting any photo I document you try to load. It took me over three hours to get it to accept uploads. Finally, once complete, I went back in and it said the information was not recognized. So now I have to start the whole process again. The last time it took me over four hours. Unless you have to use that I highly recommend avoiding this site like the plague.
A driver's license should be sufficient ID for this process - why is an invasive video selfie needed? Another way to enter everyone into the current regime's national data base, so they can spy on everything that you do!
We were forced to use this to log into Social Security and it could not verify anything despite having all documents requested. We had to schedule a in person meeting at the Social Security offices a month out as soon as we got there, they informed us how the service is unreliable in identifying even with the documents they request. Do not use them if you have any choice.
Estoy agradecido por el servicio que me has brindado
I was not able to get on with id.me not being that computer Savy it was impossible, and trying to find someone at the VA was a joke! No one could help us. Finally got someone after almost a year! Not at the VA.
The process took too long and asked for way more information than necessary (IMO). If you can use a different way to log into your SSA account, you should consider trying that different way first!
I had gotten through the entire process on a government website until the system did not verify my phone number. I'd been through driver's license and face identification fine and had been trying to get my phone number verified for over a hour. This phone number is the only one I've had for 15 years. In desperation I tried ID.me. In less than half an hour, I was verified and I was able to finish my other chore quickly thanks to ID.me.
ID.ME was what finally got husbands phone number verified. (His name was not on our phone bill is why we couldn't get it verified!). So you could try adding names to phone bills first. ID.ME keeps asking me if we feel secure using them - who knows yet? But we were able to finally get phone verified and access SSA.gov using them. Also we weren't sure we could have both IDME and Login.gov. Turns out you can.
A few years ago a co worker introduced our team to ID.me. I was skeptical, but I decided to try it. Protecting my identity was and remains important to me. ID.me was easy to set up and it is the source that I use to sign in when prompted. I highly recommend. ID.me to anyone who wishes to protect their privacy, data and identity. 5 star to ID.me.
I asked to speak slowly and more clearly. The representative changed the way to speak to me. Connecting video conference from overseas, it was an experience that exceeded my expectation.
Add a very good experience with my customer service representative. She was very knowledgeable and help me with my issues quickly and painlessly me and I was able to access my account and take care of my issues.
After numerous attempts to provide identity verication via the online self-service method, it was a very simple and fast process to complete it during a video chat.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members