I'm using Idme for unemployment of Texas So far its been a pain in the ass. No phone # to contact customer service, Five hour wait time to chat on line with a trustee referees simply to verify who I am. I already uploaded my iD l, my health insurance card and my SSC but as you can see this is a joke of a website! It's absolutely frustrating and makes me wonder how much money they got pay? They are doing such a poor job

I have been waiting for over 20 hours and nobody has gotten on the video chat as of yet. I have sent 5 emails no response. This is awful I have been trying for 6 days to get verified and still nobody has helped me. This is for my Unemployment for Texas i depend on it to support my 2 autistic children. They need more people or a vetter system ir they should not accept business they can't handle. The wait time still says over 5 hours im beyond mad. I would never ever use this company. If i could give no stars i would.

Never respond to emails. I waited 8 hours to get to a video call with someone and she asks me to send email to support. I did the last few weeks, no response no response no response! Only automatic emails no live person to resolve issues! I've been hold up here too long unable to complete my UI application. Someone please do something about this company! I will write to White House! No service! But it hold up people's files!

I had previously wrote an awful review and need to correct a judgment. I was finding it impossible to get through to the video chat verification portion of id.me. Someone suggested that I continually refresh the page so it keeps an updated accurate timed session. It worked. It still took five hours, but it works. Video chat was 5 min. And I'm on to the next stage of finally getting unemployment. Good luck to all out there.

After spending 25 minutes uploading scans of my ID, inputting all kinds of personal data (address, phone, email, birthdate, SSN), confirming 2-factor authentication via text and email, allowing a credit report check, submitting to a biometric scan now they say I must video chat with their live agents to verify 3 more documents. It's frightening that a private company can collect this much personal information about individuals.

Their review system is non-transparent, asks for a lot of extremely sensitive documentation, and then if you have any issues with the verification process, it's almost impossible to get verified by their "referees" because the wait is insanely long. The waiting process is also very anti-consumer as it does not "hold" your spot even though the lines are over 2 hours long. This process is undoubtedly designed to "drop off" people who cannot sit in front of a screen and wait hours for their verification process.

If possible wait for the referee from a laptop. I couldn't get through on my cell phone but finally got through after 9 hours waiting. Once I got to video chat with someone I was verified in 5 minutes. Be patient and stay by computer. Just because it says 5 hours wait doesn't mean it can't direct you a lot sooner. It will work eventually, I know how frustrating it can be but hang in there. If you have the right paper work it goes quickly once connected.

This is the most confusing frustrating demeaning website I have ever been on. It took me 26 hours to get this whole thing completely done. Try not to get frustrated roll yourself a big fat joint. Take a Valium have a drink do something to relax yourself and then do it.
Because you will need patience big time. Nevada unemployment should done in the beginning why are they doing this in the end.
All I can say is good luck and I feel so sorry for anyone that it's just starting this websites fiasco...

My review for I'd.me is, 1st of all, not user friendly, after they lure you to upload all your picture ids and your selfie, they stop responding or letting you know what's going on! I feel betrayed, and worry that what they gonna do with my profile and personal informations. At 1time I tried to sign back in, they said my email address and password were incorrect which is not so! Not a trustworthy site!

I ran across this service on the California DMV website. There was very little information about what it was but they made it look very official like it was required DMV business. It's nothing more than a marketing company trying to sell you something. Somehow they negotiated a spot on the DMV website to place their ad, because that's all it is. Sneaky and deceitful. I will not do business with someone who has to slink around in the bushes to attract customers. Don't fall for this scam.

For a business dedicated to our front line workers its pretty sad they do not value their clientele. You can forget about any customer service. I have submitted multiple request for assistance and have received nothing but cookie cutter responses. Then when I try to respond for additional assistance they close out the inquiry so you have to keep going through the same process with no assistance.

My request to ID.me is simple. Unlock my account and change my e-mail address. After two weeks, nothing. Every 3 to 4 days I get an e-mail update from ID.me telling me they apologize for not responding that they will contact me soon. Unfortunately, soon never comes. It's sad that this company who is suppose to support the military is more concerned about getting new business to join than to take care of the military members attempting to use their services which currently for me, no service.

Everything about ID.me is horrible. Text SMS not working, very frustrating. They need a lot of secure information in a very specific format that is frustrating to supply, and then when the digital service inevitably doesn't work, you are forced to join a video call to verify your identity. All required to verify your unemployment information. 0/10

I don't know how ANY Government Agency could hire a Company that is totally worthless! I have been trying for 5 months to get my unemployment insurance verification but BECAUSE OF IDme worthless Software Glitches, I can't be verified! Wrote them Plenty of Times to fix this and ZERO Help because it's seems that all their Help Issues are resolved by Automation response! I'd like to give this Dirt Bag Company a Minus 10, but I guess the 1 star is needed.

Everytime I logon to ID.me to get a "referee" to verify my identity for state services here in Texas, I'm put on perpetual hold. Wait time NEVER drops below 3 hours. This service is deplorable, and I'd give them negative stars if I could. The State of Texas should cancel it until they adequately staff themselves to handle the load.

If you can get verified another way then avoid ID.me like the plague. Their software absolutely does not work to verify and they do not care to fix it. People's livelihoods depend on getting verified like millions of Americans filing for unemployment. It's a frustrating shameful nightmare where the media needs to get involved to reveal how ID.me manipulates people. Report them to your government officials to hire another company.

The online portion of the identify verification was easy enough, but if you have any potential anomalies in your file (change of address, frozen credit report, etc...), then you have to talk to a video agent. The wait is over FIVE hours, and usually if you try to wait, after 2-3 hours, the site hangs on you and you have to start over. This is the worst system ever designed, and when it's people's unemployment money at stake, it's even more atrocious.

Same problems as everybody else. I've been trying to get my identity verified for 3 days for unemployment purposes. I leave my computer open for hours but my wait time never drops below 3 hours. Either this system is a fraud, or they need to hire 100x the number of "referees" they have right now. The government services we depend on should not be contracting with ID.me until they fix their issues!

Site has several issues, none of which have any reliable workaround. It gets hung up on phone numbers, it can't handle any kind of curveball (foreign passport, maiden name), and the wait time for "referee" is basically eternity (nobody can confirm ever actually talking to one). Horrible customer service and basic troubleshooting. Really stupid and incompetent app beginning to end. Only an idiot who likes to burn their money would find this garbage company.

I've been trying to get my RN license verified for 3 weeks. Their verification system doesn't recognize letters, however in colorado, letters are part of our license number. They give me every reason under the sun that has nothing to do with why it can't be verified. A simple manual verification on their end would solve the issue. It's almost maddening. You want to help nurses but your actions speak louder than your words. Thanks for nothing ID.me

They work with many major hotels to offer a student discount so people take the time and frustration to submit paperwork. I submitted my social security #, student records, official emails from the school, screenshots of my current classes showing my full name and address, etc. This took 4 FOUR hours and did not work, they did not accept it. Super frustrating and no real person to connect with. I HATE this company!

I submitted a very simple form to create an account, and it's been wedged at this error (see image) for hours. So far a totally worthless web site.

I am a single father who is going to be homeless with my child this Christmas because of ID me. I've provided my driver's license and state issued health insurance card and current utility bills and a selfie but that wasn't good enough and I lost my unemployment and I owe it to ID Me