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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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One of the most difficult to use, counterintuitive and non user friendly sites I have ever used. Difficult to navigate, no help menu, slow, site froze multiple times, trouble uploading documents, creating password and user ID. The whole process took almost 2 hours. I would not recommend this site at all.
Why do I have to use a third party to provide a state ID to a state office? This is bureaucratic ignorance and inefficiency at it's best.
It took me a few good times before I correctly uploaded the forms of documents that id.me requires. It's quite specific regarding what is acceptable and those documents that need verifying must meet all of the requirements to be accepted by id.me for the verification process.
Most of the acceptable documents were right next to my ID in my wallet, I don't keep my birth certificate on me. I just had to upload the front and back, and it was easy.
IO was able to access tax information i needed to file taxes across the aisles without any hiccups, YThank you ID.me for making it seamless. Keep up the fabulous work!
ID me is a very safe user friendly site to use to access the Social Security website. I had to access this to be able to get a new Social Security card. Very easy to use! Very safe and secure! And very user friendly!
I had a quick, easy, and seamless experience with ID.me while trying to apply for a USPTO trademark. It was successful and pleasant.
No assurances offered up even though they require sensitive documentation. ID's, passports etc. Then there is zero language letting the user know if what is being shared will be encrypted! I felt uneasy, I have no faith in id.me's service. It lacks clarity step by step. What is listed is too cryptic. Words are there but they don't really fully add relevant information. After all that, the website I was trying to access, had their own verification tools and I had to jump through hoops! Id.me
Just
Says go back to the login page. Which took me
A minute to get back to, because the back buttons didn't get right back there.
Fue una experiencia muy bonita y el proceso fue super fácil.
I was able to verify my identity by uploading my drivers license. Then I did a video selfie as requested so my live features could be matched to verify my identity. Fast and easy to do. I expected it to be much more complicated. So I was very happy with the process.
My video call went very well with the agent named Maureen. She was courteous and helpfUL. My problem with this site is asking for updated passwords too many times. Very annoying... I wish I had option of video call assistance earlier in the process. Other.thsn those issues, all was fine
It keeps your password secure so you can use the same password for different accounts without bad actors easily busting one account after another when you use the same password on your own.
Seguridad y protección de los datos personales además de atención muy profesional.
I'm not sure what to say, I Was getting a little nervous about all my info I had to put in and do with the Photo to put in. I was wondering If I was doing the right thing, but I Also thought I was getting a number to use?
The process is lengthy. It is cumbersome, can be a bit confusing. The selfie was ridiculous and I never was successful. Had to go back a few times then data was lost. However once you get through it it is worthwhile to have this available.
Seemingly very secure as I had to provide so much documentation, but after creating the account and submitting multiple images, I couldn't find the info I wanted. Very frustrating, as I have been locked out of my login.gov account because they no longer recognize the phone number I have had for 20 years.
Very difficult. Unable to identify my driver's license from Alabama that I have held for 6 years. Unable to verify a face scan. Unable to verify my address that I have held for 6 years
IF YOU ARE VERIFYING YOUR IDENTITY WITHOUT A DRIVER'S LICENSE I'D HEAVILY SUGGEST GOING ELSEWHERE. The process of using ID.me with other forms of verification was an absolute struggle. Despite multiple attempts with two different forms of identification (state ID, Passport) led to an error screen no matter how clear and accurate the photos were to the website's requirements. Upon reaching the error page, the website asks for you to join a video call and provide a drivers license despite being marketed as the verification option for those without a driver's license on my college's website. After proceeding, the wait time on the video call was obscene and flippant, starting at 20 minutes and having its timer reset after 12 minutes elapsed. Overall wait time 33 minutes. The only positive I can say about the website regards its employees, for once the video call began service was swift and helpful.
It was a great experience to open ID.me, a very easy process. I feel my information is secure now and I can access to government & state easily.
It took almost 2 years to finally get the program to accept my credentials. Then it will not accept my login credentials when I try to access My.VA.gov. During those 2 years it has received my information at least 6-10 times and doesn't seem to be able to store that information and I have no idea where that informatio has gone to. Possibility sold to some data base for business or scammers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members