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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's hard to get into with all the stuff you have to do so you can use the website. It should not be that hard getting there so you can do things online.
Experience unbelievable for VA.kept getting Error on your portal.completed thru to document download. Then your system came up with an error on the system side.kicked me to a AI chat.which was not any help.ended up frustrated and signed out.trying to use QuickSubmit is a joke. I'll try going to a Regional Office for help submitting my DD 214's for Disability claim pending.
I went through the process which walked me through step by step and it was super easy. It's a trustworthy site. I would definitely recommend it to anybody.
Why do you have to spend 30 minutes to log in and the no avenue to get this done. All I want to do is order C-pap supplies. That Denver acquisition is a joke. I called 2 a day for 2 weeks, I never spoke to a person. Put on hold for 30 minutes then disconnect.
ก็ได้ความรู้อะไรหลายหลายอย่างและเราก็แสดงตัวตนเพื่อเราจะได้รับสวัสดิการในวันข้างหน้า
Everything is way too complicated for senior citizens. We don't all work on computers. We don't know how to do pictures how to do all this stuff and there's nobody to help us nobody to answer the phone you want us to do online chat, which is nothing but more complications. It's just the same old thing everywhere you go no good customer service.
I had to create a new account, and in order to get verified I had to download the front and back of my DL which was not a big problem but taking the selfie video was tricky.
I used ID.me as recommended on IRS.gov in order to request some needed documents.
The good:
* Once completed, it works!
* fairly easy to complete
* easy to comprehend
* The video selfie is easy and a bit fun
The bad:
* I kept getting kicked out during the "enter your driver's license pics" portion. Take your pics before you start the process!
The ugly:
* Although I was promised that there would be an opportunity to remove some of my data, once the process completed, it was locked in. DONT start this if you don't intend them to have a bunch of personally identifying data... I figure the government has it all anyway, but it's startling to see it all listed and you can't take it back.
My main concern was getting my ID photograph. I'm driver license into the system. At the verifying my information I realize my phone number was incorrect. I tried several times but the system did not take my phone number. Kind of strange. They sent me messages on my phone, but it did not correct my home address phone, which is my cell phone bottom line satisfied I realize everybody got a job to do and I'm just hoping that we work together thanks. Great job.
I highly recommend it! A simple and quick method of identity verification. It provides a sense of security, which is so important today for data protection.
I tried to complete id me with verfication from my flip phone. Could not get my copy of dl to source, would not accept it, so i used a family members smart phone to complete the process. I can use my flip phone to receive the 6 digit phone code with no problem though. After the verification process was complete, i have no problem with getting into the irs and checking messages...
Fue una experiencia muy bien ya que pasó a paso pude resolver mi problema y se la recomiendo a las personas
I was trying to sign up for the irs.gov website to view tax forms. ID.me made it easy to create and account and verify my identity. Very forward-thinking with the tech!
The identity verification process was quick and straightforward. It should be used more frequently in every aspect to protect our identities
Do this if you are applying for a job with the FBI. I was verifying for several hours and gave up 3 times. I had to get help with the selfie, we did that 4 times, very frustrating.
Really I liked the old system, very simple. After having the VA Clinic help me to have this new system, used it once after having it, it's fine. Then came along the second time, gotten no where, just decline. That put me out in the dark since I use it to tell the VA of my needs. If I don't inform them of my needs, get nothing in return, something I need to have
My account access has been suspended and this entire system does nothing but route me through an endless bot loop. What a joke. Not that I expected anything more from a government system.
They take all your info and flash SUCCESS at every step and then they tell you they cannot authenticate you. Well I know how to spell my name, my SS, DOB, Address but they say it's not proof that I am me
I was able to search for my Medicare Number without going through my documents.
There used to be two factor identification for increased safety of my personal data.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members