On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ID.me was easy to set up, even as a first time user. The sign in process was simple and uploading documents was quick with clear instructions. It felt safe and well organized.
I have attempted to work the process over many days. I need to verify my identity in order to apply for jobs. I have found ID.me to be terrible! The processes offered are non-functional. I could not confirm the option and proceed with taking a photograph of my state ID! I could not register to go to a post office because my phone number is not recognized! Because of those, I am now on deferred retirement, so no longer have a work number! I am in the process of getting a code by mail, and can only hope that (God willing) the process will work this time. Verifying my identity is essential, and this process is unwieldy, frustrating, and nonfunctional! It just doesn't work. I fear that my information and my identity have been compromised! Immediate work is needed to be done to return this process to operability. What a terrible, broken process! I'm very glad to speak in further detail with any representative who would care to call me..
Very professional snd easily accessible to go through. Just had to wait 5-10 minutes but I would happily recommend this service too anyone
Had problems having to redo the registration process. Had to re input my info several times SMS change the password three times
AGENT VERY POLITE - AFTER HAND UP PHONE WAS SENT MESSAGE THAT IT WOULD NOT GO THROUGH
BECAUSE MY BUSINESS WAS NOT AT THE LOCATION. JUST SOLD BUILDING AND AM WORKING OUT OF MY HOME AT 27 SHIPWATCH LANE SAVANNAH GA ******* AND WANT THIS TO BE CORRECTED. ( i AM OUT OF TOWN UNTIL THE 31ST AND NO WAY TO RECEIVE PHONE CALL OR EMAIL.
I needed a document from the IRS for an important situation, and I had to go on the web site to get it. It was very difficult to get at first, but I finally figured it out. When I figured it out it was very easy and I was very amazed, very satisfied with the process because I felt my information was very safe, especially the way you had to get it and use it to identify yourself. I was very pleased with it; I will use it again.
Thank you
I tryed I'd me it's very easy to setup in account. In everything you need in one spot.To make your every day life better. Thank You.James L.Montford.
El proceso fue bastante sencillo, solo seguir los pasos y listo, es seguro y confiable
After I got logged in, I tried to access the page to order hearing aid batteries. I kept getting sent back to the sign in page numerous times. Never did get to the page that I needed.
Me pareció un proceso rápido, no fue tan complicado.
Fast track online government services. To help benefiting people to void long line waiting at social security offices. Very trustworthy network to provide and protect you confidential informations
Make sure you have plenty of time to waste before starting this process. It is not at all user friendly and makes you go round and round in circles and still won't finish the process.
I ran through login.gov through SSA website to create an online SSA account, just because it is the first option in the list. Every thing seems fine until the process of verifying phone number. (This is also true for ID.me)
I had literally wasted so many days in trying Login.gov and finally gave up! ID.me provides an extended video call to efficiently resolve the issue.
Personal thought: the phone number on my record for Login.gov and ID.me had been obsolete for a long time (>15 years). Trying to send any verification code to that number seems funny, if not stupid. I bet I am not the only person having this issue. The methodology of trying to match the phone number in the verification process should be revised in order to make it morevconvenient for genuine people.
It was extremely difficult to navigate. Required several attempts before I was able to get some one to help. Went to SSA for any appointment for help and they said they nolonger can provide help. Ver difficult fory peers older people
Signing up and verifying your identity was easy and simple. Instructions are understandable and the process is fairly quick. If you need this type of service, you won't regret signing up.
They harassed me till I answered a survey and I didn't care for the service. It is necessary only to review Social Security benefits.
Awful, poor software, poor instructions, contradictory in places and times out inappropriately, I youi really need a form in a hurry forget it, they mail them, and won't send them to where you might want them or if that is the only place you can receive mail. Be prepared to pay for the service.
Encountered no issues by following the instructions exasctly. Pleasantly surprised how fast and easy the process actually was.
ID me has simplified the process of signing in repeatedly into multiple websites and having to re-enter my secured information repeatedly. It gives you peace of mind in knowing that not only is your information secure, but the users on the other end are verified as well. I can breathe a little easier as I enter new sites because this service is extremely secure.
If everything goes well, it might be a smooth sailing. However any hiccup results in cryptic error messages, which takes hours to figure out and days to correct.
Unfortunately IRS made this the only way of getting into their system, so now we're stuck.
This service just increases your footprint online with uploaded IDs and other info.
Everybody claims their system is secure till it is being hacked. I already have half a dozen free credit monitoring services running compliments of failed "secure" networks.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members