Overview
ID.me has a rating of 4.2 stars from 28,968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Very helpful and easy to use, my overall experience with the live representative was very good and simple she understood every aspect of her job and gave me a great experience in getting my id verified
I believe that my data is safe and secure, because I cannot access it. I don't agree with the changes made, but I tried to be as prepared as possible, and it was still an initial interaction that left a bad taste in my mouth and quite the headache.
Clueless! 14 attempts in Past 3 months since Trump took office. Woke business made worse by Chaplin Doug Collin's! I have to re identify each time I want to ask a simple question or request a simple form and so far after 14 attempts still cannot get in! Anti trump business made worse by Collins lack of leadership
Total bull$#*!. This review is exactly what I was talking about. Why should I have to waste my time on explaining why this is bull$#*!. It should be a very simple process for veterans to get to their doctor or records without having to go through all this trouble.
The automated photo-identification comparison between my real image and my driver license photo did not properly function. The whole "ID. ME" registration process was too complicated, with no understanding shown of what data was recorded, and how that may have differed from my regular Social Security website registration, with its own ID and Password. It should be a check-off process with data that has already accepted being shown on screen, with the ability to "Go--Back" and correct. I found it so complex that I never completed the PIN registration. Maybe another time. This is not a well-organized process, The photo ID comparison with my Driver License photo and my live photo never worked, no matter how much I tried. It never showed any feedback as to how close I was coming to an acceptable image comparison. Nor did it say why it was not acceptable. A lot of wasted effort.
It took me two days to complete the interview. Because, when it came to photos of my state ID a social security and facial recognition was kicked out numerous times. I believe it was based on discrimination as name is hispanics.
After 35 minute set up and information harvesting, was only able to complete 2 transactions, that's their limit.
No pre-notification thats the limitations, not sure if it's per tax year, calendar year or fiscal year.
It was a great way to make a complex thing easy and efficient. I do recommend adding the option to "switch over" from computer to phone before a call if the website detects there is no webcam available. 100% will use again!
-Edward McBride (Owner of McBride Insurance Co.)
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Signing up for ID ME may take a few minutes, you feel sure your information is protected. Once you sign up using it is easy. I have used this program for 2 years now and I am completely satisfied with it.
Id. Me was able to allow access to my details on SS. Gov web to review my personal details. Need more words to successfully submit this data. Not sure if this exceeds the character minimum, but let's hope so.
I was finally able to finish the set up but verification seemed to be a bit involved. This is possibly due to an abundance of caution, which is wise. Just allow time and be careful with instructions. Once it's done, it's very helpful!
My experience has been great. I work at a hospital with very little time to shop. I do all my shopping online, and ID.me made it easy and convenient for me with many discounts to add. Thank you very much for this site.
First of all, I've never had to do this my entire life to file my taxes and get a PIN to sign my return. I used to just submit my information on the IRS website and get the PIN. It was very easy. Now, we have to take pictures of our personal documents and our faces to be mapped by computers. We have to talk to a stranger, who could be anybody, and then they have your information. I hope my information doesn't end up on the dark web, but what choice do I have if need to get my taxes filed.
Id. Me is such a need to have and easy and or great tool for adults to have in the United States. I had the following tool through my personal account using my very own personal cellular phone. So it's a very simple to acquire resolution to many government issued trouble
I've used ID me to get discounts on my phone plan since I'm a first responder, I've used it to get access to ssa. Gov as well, it's super secure. The process ti get my identity verified was super quick and easy it took about 10 minutes to get everything done.
Follow the instructions exactly as laid out and you'll make a clean pass at this process; don't attempt any shortcuts. This ID. Me has proven to be the most rigorous verification process I have ever encountered. This process could have, and should have, been put in place years ago. Thank you for taking this verification process seriously!
Apparently, when I did not turn off my VPN, I could not pass the final verification - the ten second verification took an indeterminable amount of time; never stopped and gave me a chance to correct the problem; and then locked me out of the otherwise verified account. I was stuck using a secondary, seldom used, seldom checked account. Very frustrating. If there is another option, try to avoid using ID.me (good luck with that, though!)
I had tried to sign into ID. Me numerous times for about 6 months with no success. Today "I think" I was successful. Next time I try to sign in I should know for sure (?) if all was successful. To me, the whole complex signing in process is excessive for us old timers, compared to the simple signing in on other sensitive sites such as our banking sites. I hope changing passwords won't be as complex.
Allows easy access to Medicare, Social Security. Proved milItary service for Lowe's discount.
Too bad Home Depot and USAA Insurance do not use this service. It would allow quick access to those company services
I did not have to go in the social security office administration due to having to make an appointment. I was able to set up this account with no problems and access to information I need for my housing I am very pleased with this service
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members