Overview
ID.me has a rating of 4.2 stars from 28,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
From start to finish the process was thorough, and very easy to navigate, uploading documents, multifaceted step verification pass key as well as text message to verify, if you choose. My experience was very enjoyable and not a problem at all and I'm grateful that I had the opportunity to know about ID. Me. I highly recommend it as an extra layer of security for ones identity and information is essential for one's peace of mind.
How can we possibly know our data is secure? Are the latest protocols employing the latest and most robust state of the art technology, etc. in place to protect us? Of course they will tell us our data is safe. But being that so much personal data is being stored on such a platform, we should at the very least be skeptical. Nothing is 100% impermeable.
Having all of your log in information saved is the easiest and best way to get into government sites you hardly use. Before this it was a grueling process since I only log once a year at most and never remembered my credentials.
ID. Me was extremely fast to set up, & beyond efficient in getting my identity verified for my Federal Tax Return to IRS. I hope to see this feature being utilized by more agencies in the near future.
Instructions were easy to follow. Agent was professional and help me get everything taken care of. Have the physical documents ready. You will need two verifications. I used my state issued ID and social security card.
Website didn't work so I had to talk to some representative who could barely speak English. You want more characters for this review. Okay. It was the worst part of my Friday, it wasted a giant chunk of my workday, and the whole experience was like eating glass
I'm 72 years old, and my hands are a bit shaky. This made it very difficult to take acceptable (to the app) photos of my documentation. After getting through that ordeal, the app did not approve of my input and directed me to a manual review with an agent (nice young man) which involved 45 minutes of sitting before my monitor to avoid being removed from the queue. Yuck.
If anything fails during the document verification step, you are left without any recourse. ID. Me offers no support contact of any kind -- no email, chat, or phone number. So wait, retry, and hope for the best.
Well i hope you haven't sold my info yet. Cause we all know you will, greedy a$$holes. Im 55 and I have never come across a fat CEO that won't rip you off without missing a meal with there gold digging second wife. Thr information below, it says "optional but it won't let you continue without filling it out.
If you have recently moved to a different address or another state than what your drivers license shows, don't waste your time. You'll go through the whole process and then it will reject you and say that it's an error to verify your identity.
Difficulty logging in constantly. Horrible security. I have an ID. Me for work and I was forced to use it for my personal dealing about something very not work related and it would not allow me to set up a personal account. I am expecting to get hacked because no company this bulky and inefficient can be effective. IF this is technology making my life easier, then we are screwed.
So, has anyone noticed that prior to computers, Identity theft was not even a thing? It's a fool's game to think that anything that can be transmitted in digital format is secure. I am over 60 years old and remember when things worked just fine before they were even used in daily life. Trust me... it was better.
Please try and correct address error when you only get one shot making contact with ID. Me and trying to reach ID. Me again on the phone line is none existent, try going through the day knowing that their is a mistake via the computer system W/IRS and absolutely nothing is important but that call again when you have that information, like saying if this is a life threatening emergency please hang -up and dial (911). Just lots and lots of systematic error.
Had multiple valid proof identification, still needed to do a video call, alright fine, had to wait 30 minutes only to have audio errors on the agents end and he didn't know how to fix so he ended the call, waited another 25 minutes for another agent and finally we got the ball rolling only for her to look over the same information that was already displayed. A complete waste of time.
I have used this service multiple times and have no problems being able to log in to check account information or change information the government agency allows to be changed. If anything, this service/program works better than some of the agencies' websites it enables access to.
It's VERY annoying to do AT ALL, but even worse when it repeatedly doesn't work for unknown reasons. There are unclear instructions, and the feedback (suggested moving to a darker area when instructions said "well-lit area"). There is no interpretable preview image to determine correct lighting or correct angle. It says "live detection" but doesn't suggest whether one should move, stay still, blink, smile, or what? Very annoying overall.
Why does this survey imply that all that was needed was a sign-in when it actually insisted on a prolonged video capture?
You have no other choice. Own a smartphone w/ a good camera and lots of spare memory space to download Zoom or whatever app this for profit agency are pushing at the time. Jump thru hoops to prove that you are worthy or be unable to access government services. This is just a barrier to access basic services.
The process to collect documents for self identification, ultimately is thorough, but options are defined in a piecemeal way. Perhaps, a full list of all the types of ID documents pertinent to a person's circumstance, would be most efficient. (Regarding the time used to select appropriate choices in a 'if this - than that' manner of moving forward in the set up. But ultimately it seems thorough and expect it to be helpful for secure ID verification needs.
Proof of who I am. My identifications name date of birth and social I use for my personal resources. No copy of the conversation or record was given to me just my acknowledgement, those are kept in that field of office.
As I explained already on a short survey. ID. Me gave me a sense of feeling safe with my information. For the fact that my identity has been stolen and hacked. I'm not too trusting to apps these days but I definitely felt safe with ID. Me and yes I would refer others. Thank you all for your help! ID. Me was fast, safe, and attentive!
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
- Visit Website
- McLean, Virginia, United States
- Edit business info
Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members