iFit

I registered for this membership with my new indoor bike from Sam's club. It says no longer valid? It was a benefit for the purchase? What going on? How could this happen? Can someone help me please?
Thank you
Julie Harrison

I am very disappointed in iFit Customer Service. After owning an individual membership for many years, on November 17,2023, I tried to renew my individual membership (which expires in early December) and inquired via the chat feature. The iFit representative indicated I could renew my individual membership for two years for $254. I indicated that was acceptable and inquired how I should proceed. The Representative then said "the best option is to wait until my actual membership expired", and "this offer will be available until February 2024". On December 4,2023 I called the toll free number to renew my membership for two years at the $254 rate as described on the chat (which I had printed off). The iFit Representative indicated the $254 offer was no longer available and the best they could do was $180 per year (a total of $360 for two years). I protested and emailed the iFit Representaive a copy of the November 17,2023 chat transcript indicating that iFit should stand behind thier original offer and allow me to renew my individual membership at the promised $254 rate for a two year subscription. After being placed on hold several times and finally speaking to the iFit Representative's Supervisor, the Supervisor indicated that the company changed their pricing policy effective November 30,2023 and the two year subscription for $254 was no longer available. Obviously, I immediately terminated my membership.
It is truly disappointing that iFit will not stand behind their WRITTEN word and honor their offer to renew my membership at the designated terms. It is inconceivable how a company can operate under such unscrupulous methods.

My Nordic tracks software wouldn't update. I tried everything before trying the help desk. They were back to me within 4 hours and a response. It required several responses but each time they were clear and helpful and eventually I got my treadmill to work again.

I've read negative reviews about the software and I can't understand them at all. I am so happy with the ifit software and most of the trainers

Literally the worst product quality control and customer care experience. Purchased Pro-Form Sport RL from Costco two weeks ago. The slide deck and all components are missing for the seat to attach. Multiple attempts on the phone with no response or call back; multiple emails with no response; and, waited on chat with no response. I am going to return and let the seller know of the product and lack of response. Do not purchase.

I currently have the S15i cycle bike and about 1 month ago my ifit program stopped working everytime I logged in it would say there was a problem logging you in so I reached out to customer support, I should mention that I contacted IFIT 7 times and have spent countless hours trying to troubleshoot this issue numerous times noone was able to resolve my issues their answer was our programmer is working on it call back in 24 hours, we'll that was just a scam to get me off the phone because they didn't know what to do. The final time I called I had asked to speak with a manager I got about 5 minutes into the call before the phone hung up and the supervisor didn't even call me back or send an email. I'm appalled at the way this is being handled i have a bike that I purchased and a membership that I can't even use and these people could careless about solving my issue.

Just don't buy from IFit. Just don't. They sell junk and don't help afterwards.
I bought a treadmill and got about three months use from it. My attempts to get it repaired taught me a lot. Turns out that they often give no more than 3 months warranty (ie useless), and when the motor goes, well, it burns outs the circuit board...and total cost of repairs are about the replacement cost of the treadmill.
Any attempts to get on to customer service means days of your time and...well, no service. They just want more money from you.
Truly. Just DON'T buy from these people. The products are poor quality and the service is worse

IFit advertised 1 year free membership with iFit on the box of the iFit product, but when I tried to activate the code it stated that it had already been used. So I tried calling the costumer service for support but after filtering through 8 minutes of a worthless automated system I was put on hold for 20 minutes to finally talk to a representative who after 10 minutes of trouble shooting hung up on me. So I called back for another 30 minute waste of time on hold before I got another representative who also did not end up helping me and told me they would have a supervisor call me back in 2 hours. So here I am 4 hours later with no call back from a supervisor so I am now boxing the product back up to return to the store since they would not honor the year membership of iFit or even bother to get back to me. No way is it worth high end of thirty dollars a month. I wouldn't pay 30 dollars for a year of this scam of a workout program.

Bought a treadmill over a week ago and I've been trying to get a hold of support since then because of a missing part, they do not respond I am beyond frustrated! I want a refund now!

Najgorsza kampania jaka spotkalem do tej pory.
Maszyna Eliptic psuje sie caly czas a oni nie dotrzymuja umow gwarancynych.
Wszystko trwa tygodniami a nawet miesiacami by zmeczyc klienta

My husband gave me a nordic machine for christmas during COVID. The ifit company automatically enrolled me/him in a $250/year recurring payment without us knowing. When I called to complain, the person on the phone would not return the $ and hung up on me. I am still trying to get the charges stopped. LOOK OUT! 00

I bought the 2022 version of the 2450 in June of 2022. At first...it was AWESOME. Then...maybe 5-6 weeks in, it started falling apart. The console would glitch. I'd get logged out regularly. It would get stuck on a white screen. Then...mechanical things started breaking down. The belt would rub and whine while in a decline, the motor struggled to push the incline up, etc. Now...the machine will turn off MID RUN! Literally, from full stride to complete shutdown. It's so dangerous. I've reached out to iFit each and every time. They finally got a repair guy out on 12/4/2022. But, still no parts, it doesn't work, and I'm still paying it off. I have this machine on a dedicated 20 amp circuit (to be OVERKILL). I weigh 160, work out every day, and bought this to throw in daily cardio at home to either start or end the day. But it has been the biggest waste of money I've ever spent. I will gladly take this post down if they ever fix the issue... but if you're reading this...Please beware, and do yourself a favor by passing on iFit/Norictrack. Absolute disaster.

Had an elliptical from them for years and loved it. It broke this Aug. Got their new Sport E2.0 elliptical and it broke last week. Bad crank arm stud. Can't order the part unless it's through the company and their "company policies" are ridiculous and feel a lot like more like a Ponzi scheme than anything. Don't waste your time or money on these people or products.

I purchased the equipment, and it came with the Ifit program. It worked for a week or so, then stopped. Since they make you put your credit card on file, I got busy, and yes, I did not use the equipment, but I had sent an email to them and NEVER got a response. Then they asked for me to renew. I then sent a email to them and it started to work again! Strange. Then after another week again, it stopped. I was then promised to have a free month and that was also not honored. IF and when it works it is good, but if not you get a race track look to it and watching the wheel is more interesting. The service is horrible. Also to keep track of which routines you had been using is hard to work with. It does not keep track of what your next class is. I would never use it ever again. Super unhappy and they don't care.

I set a calendar reminder to ensure I do not pay for an additional year from iFit as we weren't using it any longer. After the notification, I logged into the multiple accounts and confirmed that none of my family's accounts were setup for ANY paid subscription and my payment methods were removed. A few days later, I got charged $422.24 for the annual subscription. Despite my immediate contestation to the charges, iFit stood firm against me.

Please, do not sign up for the services from this unethical corporate practices.

IFit - If you want to make the situation right, I will remove my complaint and write a positive review.
Claim Id: *********************
Internal Case ID *******
CustomerNumber *******
OrderId 63ea0dff88caef27ff3bf838
PoNumber IF*******

Make sure auto billing has been turned off! I have been charged for a full 12 month membership I don't even want. No reply from support trying to get a refund!

Their product is bad and their customer service is the worst. The last 5 star review is from Nov 2021! And most of their 5 star reviews seem to be from the same period (Aug to Nov 2021)! This business should be banned, look at other review sites which show a much better picture of how bad their service is.

I had got their ifit subscription as part of the treadmill and I got charged $400+ for auto renewal which I disputed the day it was charged. They have a return policy of 30 days as per their site and finally confirmed by a call center rep when I got to them. Their support site has no email or phone #, had to hunt around in the internet to find them. No responses from customer services for weeks and finally when I got them they are refusing to refund the money now for a different reason! Stay away from the company and their products.

It is almost impossible to get a person on the line after they unauthorized charge my credit card for annual membership after I canceled service. Had to dispute with my credit card company.

This elliptical is as described in terms of size. It has really help me with my bad knees since post surgery. The various resistance levels allow me to build resistance and strength on my knees. Another great feature is it's size which fits in small spaces like my bedroom without loosing it's quality.

I received their product as a promotion in exchange for my honest and unbiased feedback.

They can have better customer service representatives and policies that align with their customers. I suspended my membership a year ago because of an injury, I was not aware that my membership for private coach lessons was reactivated by IFIT, I began to incur monthly charges of $40 and just noticed them on my credit card. When I called and asked for a refund for at least this month that I just got charged for, they said no. I never used the coach lessons but paid anyway, then when I ask for 1 month to get credited, for what they see in the system I have not used in over a year, the answer is, NO. I will never use this company again or any other company that is associated with them for their horrible service policies.

I had just bought a NordicTrack C700
I had just bought a NordicTrack C700 I signed up for a free month sub it was okay. I had gotten the individual plan. Went good for about 2 months 1 with free and one paid. Logged in today and saw they changed my plan from individual to family without my consent or even messaging me. The plan is about 2 times more and then some. It won't even let me change it back it individual. I don't know what they are trying to pull that is very scummy business practice on new users. I do not recommend using this service and just do manual mode. I pretty sure there are free service out there you can do to watch video and do exercise.

Purchased NordicTrack treadmill with whiteglove delivery and setup(+250$)
Used financing with TD bank.
Returned the machine.
TD bank continued charging me fees and now I owe them 400$.
I Called them and they asked me to talk to nordictrack.
I called nordictrack and they said I should work with TD bank.

TD bank wants me to FAX them a dispute form. Who even owns or faxes in this day and age?

TD Bank and nordictrack financing is setup to rip customers off. STAY AWAY from FINANCING.

Lost 400$ but NEVER buying nordictrack again!

Had a Nordic rower for 6 months and the iFIT app stats vs the machine stats don't match. After numerous hours with technical support they could not fix the problem. They even installed a new console but the 2 sets of numbers don't match

Then the strap breaks and they just send a strap in a box. No instructions or note that says a technician would contact me. After attempting to install new strap with the help of Utube, I really mess up the machine and in my frustration I call technical support and they say "oh we have someone scheduled and have they contacted you?…. This is after the replacement strap sat in my floor for 2 weeks

Nice guy shows up on time and fixes machine and tells me in a nice way the machine and the app spec's never match when I ask him about the gauges on machine vs iFIT app…. After I spent numerous hours on the phone with tech support

Well now my second strap breaks and I attempt to order a repair on line. I immediately get some type of automatic response but after 48 hrs I really don't think anything is being done. So I call and get transferred to "after factory warranty". The guy has all my info but he expects me to have my serial number. It's late in the day so I have to go home to get the serial number ofvthe only piece of Nordic equipment I have. I call back and they're closed for the day

One can see that the strap breaking is a function of a poor design where the strap rubs on some rough plastic as it comes out of the machine

I guess my only dependable option is to rejoin the local Y and carry the broken machine to the street to end my iFIT frustration

No telephone numbers or email addresses on the website. I used a third party site to find the info. No refunds available after 30 days, which works only if you get the renewal info on time. Never again!