Tony M.

Their product is bad and their customer service is the worst. The last 5 star review is from Nov 2021! And most of their 5 star reviews seem to be from the same period (Aug to Nov 2021)! This business should be banned, look at other review sites which show a much better picture of how bad their service is.

I had got their ifit subscription as part of the treadmill and I got charged $400+ for auto renewal which I disputed the day it was charged. They have a return policy of 30 days as per their site and finally confirmed by a call center rep when I got to them. Their support site has no email or phone #, had to hunt around in the internet to find them. No responses from customer services for weeks and finally when I got them they are refusing to refund the money now for a different reason! Stay away from the company and their products.