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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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For the first time experience, I would like to say that dealing trough Alibaba is indeed trustworthy, agile and fairly easy. From the beginning to the end it was excellent.
Well made, easy to assemble, read all the manual and having a great time with it. Have gotten 3 large things from Alibaba, takes a while but all have come and all were great! I will buy more soon...
Recomendado por calidad, servicio y tiempo de entrega
As a new user my Alibaba customer experience was very good. The platform is very good and there are lots of features and options so you can buy with confidence. My purchase was a delivered duty paid (DDP) item which I wanted as it saves the hassle of dealing with import tax.
Mr. Vic Huang gave me excellent assistance in completing my order with the product I needed, even though it had been discontinued.
Aria was fantastic and I will not consider going anywhere else when I need any sort of door or window in the future. She is truly amazing and the quality of the window is fantastic. A VERY similar product in the United States was $6600 plus shipping. I paid $970 shipped to my door.
Nice quality of product, the flashy colors, the weight, etc for high class look.
It was very long to get the items, some difference in the Gold color of the 1/8 hole pegs compared with the newly machined 3/16 hole pegs and the delay at Customs.
Bought an LED panel and swivel stand, came on time and as expected so had no issues with Alibaba. If you order more than one item from the same vendor, only one package may appear visible for tracking, fortunately my vendor provided other numbers.
Correcto y fácil contactar con fabricantes
Alibaba is reliable and safe when you work with verified, reputable suppliers. I've completed several transactions without issues and with excellent communication. Very satisfied with the experience.
Nothing fits and communication is horrible and they refuse to do anything but play the blame game. Just stick to us made products
I am very happy with the business cards I found on Alibaba. All praise to Miss Tami Rao, who did everything perfectly and professionally from start to finish.
Thank you for creating such a beautiful medal to brighten up our marathon event.
It is one of the most beautiful medals. Thanks
Très bien tout c est bien passé avec les correspondant
Muy buena y todo con mucha profecionalidad y muy facil de entender cada paso necesario
Alibaba has provided me with one of the best online shopping experiences ever. Their search filter works miracles, and they were able to find me only the best manufacturers and sellers. No issues with the anything whatsoever. 10/10 Experience.
I have never had such good service as with this seller. This seller really exceeded my expectations, listens to my wishes, responds quickly, and always gives me an answer. Truly the best seller on all of Alibaba for me. The name is Reus.
Llevo ya unos años comprando por Alibaba y la experiencia ha sido excelente
Overall a good experience, easy to navigate and communicate with multiple distributors. Took close to 3 months to complete transaction, and I was short 32 units. Not the fault of Alibaba, they have no control over customs or the math skills of the distributor. Will use again in future. Thank you.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members