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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I've talked with many sellers on all the platform, but none have communicated as well or responded as quickly as Alibaba. I believe communication is the most important part of any business deal, and they understood exactly what I wanted, which made the whole process very smooth and reassuring. I plan to continue working with them. You can also trust the quality of their bags!
I had a book printed and found the experience going through Alibaba was seamless. From selection of a printer through to the payment process was made easy and there was never a want for extra information.
My experience using Alibaba to source hydrogel screen protectors has been largely positive. I was able to connect with fantastic suppliers, like Mia Qin, who offer professional service and high-quality products that my customers love.
However, from a user experience perspective, I think the platform has some room for growth. The mobile app interface can feel a bit cluttered when trying to compare multiple quotes side-by-side, and I would love to see more standardized/transparent shipping estimates earlier in the browsing process. Despite these minor navigation hurdles, it remains a vital tool for my business, and I am satisfied with the results.
今回初めての商談ですがやり取りもスムーズにできました。試作品の仕上がりもよく、支払いも安心安全にできました。とても満足しています。
Entrega en tiempo y forma, un tanto complida la comunicacion ya que comence hablando con un interlocutor que luego cambio y no fue tan atento como el primero.
I am very satisfied with my order on Alibaba. The ordering process went smoothly and the delivery was fast. The massage gun impresses with its excellent quality, sits well in the hand, and is very effective for muscle relaxation. The variety of attachments and the long battery life make it a truly great product. Alibaba's customer service was friendly and helpful. I can highly recommend both Alibaba and this massage gun without any reservations. 5 stars!
I like using Alibaba.com and have ordered for both business and personal uses. Every time I have needed customer service to step in and resolve an issue, they have been responsive and quick to resolve. Quite a variety of items to select from and fair prices. The sellers I have dealt with have all been able to communicate in the language I wanted (English) with nothing lost in translation. They are also fair and upfront about the pricing and fees.
'm very impressed with the sales representative Ms Eve Wu. She is so knowledgeable with her products, and able to advise me that i was buying duplicatings as some parts were already included in other bigger components. She's fast in responding, and knowledgeable with my country's import requirements. In the end, based on her recommendation, i bought all the correct parts, no double buy, quality stuff, received all parts within a week from China, no issue during import to my country, and it was a perfect deal. Really appreciate her effort in following thru til i received all parcels. That's the kind of perfect sales rep that every buyer wish for!
Respect le temps. Service très bien faite
I love this app. Love the guaranteed system that guarantees you will receive your product or your full money refund if needed. Definitely recommend this app to anyone looking to not get scammed and looking for good price good quality and all-around good, fast shipping products. I would like to thank the Alibaba group for this great app.
Overall good experience. The one issue I have is not being able to complete my tax exempt status. All information submitted, business profile shows tax exempt status verified but can't get the tax removed. NO GOOD WAY to get customer service help. You can elect to go insane with bots asking the same questions over and over or... giving up for this order. Can't continue this way--may or may not go back again. Vendor was stellar and couldn't have asked for better product and service.
ürünü teslim aldim. Ürün süper paketleme süper
Due to the no reception in our area in Riyadh KSA. We weren't getting much speed. Only 18 Mbps Down and 0.8 Mbps Up. Which was very poor.
A combination of this antenna, 60cm Dish, LMR400 20m Coax in to my 5g router. I am getting amazing speeds. 600~700 Mbps down and 30~40 Mbps Up.
Also, very satisfied with the shipping. Due to my mistake, the delivery got held in customs. But seller helped me clear it. I am very thankful. 🙏
Also, 50% Cheap for the same quality as on AliExpress. 🔥
I was weary at first but as I started talking to the suppliers and getting good quality product it made me very happy to have an easy way to communicate and find the best deals. I can now save money because I am taking out the middle man. That money can be used towards my business!
He realizado bastantes pedidos y de momento no he tenido ningun problema con los proveedores, cosa que me inspira confianza para poder seguir adquiriendo productos para mi empresa atraves de la plataforma
Parabéns a toda equipe Alibaba, que nos conecta aos melhores fornecedores do mundo!
Mi experiencia con Alibaba fue muy positiva. El proceso de compra fue claro, el pago seguro y el proveedor mantuvo una comunicación constante y profesional. El envío se realizó dentro del tiempo estimado y pude dar seguimiento a todo el recorrido del paquete sin inconvenientes. La mercancía llegó en excelentes condiciones y exactamente como se había solicitado. Sin duda utilizaré la plataforma nuevamente.
Shenzhen WZH Technology Co., Ltd. delivered exactly as promised — professionally printed pendrives with both front and back full-color covers, and all MP3 albums perfectly preloaded.
The product quality is impeccable: clean printing, durable finish, and flawless USB performance. Every file was correctly transferred, with no errors. Communication was smooth, professional, and responsive from order to delivery. Timelines were respected, and the final result exceeded expectations.
I highly recommend this supplier for anyone looking for custom branded pendrives, music distribution USBs, or promotional storage products.
Estou muito satisfeita com a plataforma e com os fornecedores que fiz minhas compras. Me sinto segura em comprar por aqui.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.