On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Alles prima gelaufen. Bestellung schnell und sicher gelaufen.
Very professional and responsive supplier. Excellent fabric and workmanship quality, clear communication, and fast shipping. Great attention to detail — I definitely recommend for OEM customisation.
My experience with wenzhou bags was really nice and with alibaba dont have any problem with DDP incoterms, everything goes smooth from china to spain. I will considered use again.
I am from Germany and I ordered from this company. My experience was very good. Communication was always clear and fast. They answered my messages very quickly and always helped me.
Everything we agreed was done. The products were sent on time and I received everything without problems.
I also asked them to find some items that were not in the listing. They found these items for me and organized everything. This was very nice and helpful.
I am very satisfied with this company. Good service and very friendly communication. I can recommend them to other buyers.
Quick response and excellent service had dealt with Alibaba before and have always had a very good service and still looking for more items trusted sellers and buyers
Thank you for your faithful follow-up after purchase. During the installation, the Japanese technicians lacked the necessary understanding, which caused some problems. Thanks to your follow-up, I was able to use it without any problems. Thank you very much.
I have ordered from Xiumin Zeng at Guangzhou Yongda Automotive Supplies Co., Ltd., in China. He is very professional and has good business sense. The product was delivered on time as estimated, and I am so happy with the product as it fits my car floor perfectly. I would gladly recommend him for his service.
Alibaba helps us trade with our partners from Asia. Finding a new partner is easy, and thanks to the reviews, it has a low risk. But the most important thing is that working with the well-known partners is very effective. Payment is fast, transparent and safe. My only suggestion is to develop the chat system as it is quite difficult to look back the history.
Los contactos de proveedores es amplia, la seguridad del pago, el seguimiento.
Disappointed with my first purchase on Alibaba, the product does not match what I ordered. I cannot use itI'm sending you a photograph of the website. And a photograph of my keyboard with the protector.
We've tested these products, and quite honestly, we can conclude that they are of the best quality in our local market. We are completely satisfied.
De momento parece que vaya bien, la he instalado al movil i funciona perfectamenta
Très bien.
Bonne dialogue avec les sociétés.
Outstanding service, communication and product. Have enjoyed working with the company. Candy helped us through the whole process. Very timely response to my questions. Thank you! Hope to do more business with you in the future.
I do business with this seller since many years now and I am always very satisfied with the quality of the product and the very fast shipping. I highly recommend this seller.
Recently, before this succesfull order, my item was not delivered due to failure of the courier service provider. Fortunately, Alibaba immediately granted my request for refund which I've used to buy again the needed item. Alibaba really a great helper in providing items that we needed that are hardly to find in another sites. Finally, with Alibaba, we are assured with our transaction.
I received my order of three samples in perfect condition. Delivery was on time, and the items arrived safely and exactly as described. The quality is excellent, well-made, and fully meets my expectations. Thank you for the good service. I look forward to continuing our cooperation.
I am happy to recommend this supplier to anyone purchasing this product and any other products they may have. Their business acumen is very impressive.
The sheer variety of products available is mind-boggling. From electronics to fashion accessories, home goods to industrial equipment, you can literally find anything. This extensive catalog allows me to compare different suppliers and their offerings, ensuring I get the best possible deal. The ability to directly communicate with manufacturers is a huge plus. It facilitates custom orders, clarifies specifications, and helps build a rapport, which can be invaluable for long-term partnerships.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members