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AlibabaReviews 13,456

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,345
value
1,323
shipping
1,315
returns
771
quality
1,297
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Instant Feedback

202 reviews

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Japan
1 review
0 helpful votes
Follow Akihito F.
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EV charger
November 26, 2025

Thank you for your faithful follow-up after purchase. During the installation, the Japanese technicians lacked the necessary understanding, which caused some problems. Thanks to your follow-up, I was able to use it without any problems. Thank you very much.

Date of experience: November 27, 2025
Australia
1 review
0 helpful votes
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I have ordered from Xiumin Zeng at Guangzhou Yongda Automotive Supplies Co., Ltd., in China. He is very professional and has good business sense. The product was delivered on time as estimated, and I am so happy with the product as it fits my car floor perfectly. I would gladly recommend him for his service.

Date of experience: November 27, 2025
Thailand
1 review
0 helpful votes
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Alibaba helps us trade with our partners from Asia. Finding a new partner is easy, and thanks to the reviews, it has a low risk. But the most important thing is that working with the well-known partners is very effective. Payment is fast, transparent and safe. My only suggestion is to develop the chat system as it is quite difficult to look back the history.

Date of experience: November 27, 2025
Colombia
1 review
0 helpful votes
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Servicio excelente
November 26, 2025

Los contactos de proveedores es amplia, la seguridad del pago, el seguimiento.

Date of experience: November 26, 2025
France
1 review
0 helpful votes
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Disappointed with my first purchase on Alibaba, the product does not match what I ordered. I cannot use itI'm sending you a photograph of the website. And a photograph of my keyboard with the protector.

Date of experience: November 26, 2025
France
1 review
0 helpful votes
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Recommended product
November 26, 2025

We've tested these products, and quite honestly, we can conclude that they are of the best quality in our local market. We are completely satisfied.

Date of experience: November 26, 2025
Spain
1 review
0 helpful votes
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Me encanta
November 26, 2025

De momento parece que vaya bien, la he instalado al movil i funciona perfectamenta

Date of experience: November 26, 2025
France
1 review
0 helpful votes
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Pièces pour golfette
November 26, 2025

Très bien.
Bonne dialogue avec les sociétés.

Date of experience: November 26, 2025
Minnesota
1 review
0 helpful votes
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Outstanding service, communication and product. Have enjoyed working with the company. Candy helped us through the whole process. Very timely response to my questions. Thank you! Hope to do more business with you in the future.

Date of experience: November 26, 2025
Canada
1 review
0 helpful votes
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Very fast shipping!
November 26, 2025

I do business with this seller since many years now and I am always very satisfied with the quality of the product and the very fast shipping. I highly recommend this seller.

Date of experience: November 26, 2025
Philippines
1 review
0 helpful votes
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Dependable and trustworthy company
November 26, 2025

Recently, before this succesfull order, my item was not delivered due to failure of the courier service provider. Fortunately, Alibaba immediately granted my request for refund which I've used to buy again the needed item. Alibaba really a great helper in providing items that we needed that are hardly to find in another sites. Finally, with Alibaba, we are assured with our transaction.

Date of experience: November 19, 2025
Germany
1 review
0 helpful votes
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I received my order of three samples in perfect condition. Delivery was on time, and the items arrived safely and exactly as described. The quality is excellent, well-made, and fully meets my expectations. Thank you for the good service. I look forward to continuing our cooperation.

Date of experience: November 26, 2025
Australia
1 review
0 helpful votes
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I am happy to recommend this supplier to anyone purchasing this product and any other products they may have. Their business acumen is very impressive.

Date of experience: November 26, 2025
Pakistan
1 review
0 helpful votes
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A Treasure Trove for Bulk Buyers
November 25, 2025

The sheer variety of products available is mind-boggling. From electronics to fashion accessories, home goods to industrial equipment, you can literally find anything. This extensive catalog allows me to compare different suppliers and their offerings, ensuring I get the best possible deal. The ability to directly communicate with manufacturers is a huge plus. It facilitates custom orders, clarifies specifications, and helps build a rapport, which can be invaluable for long-term partnerships.

Date of experience: November 26, 2025
Denmark
1 review
0 helpful votes
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I had a very smooth and positive experience on Alibaba.
Communication with the supplier was fast and helpful, the product quality was exactly as described, and shipping updates were clear throughout the process. Everything arrived safely and in perfect condition.
Overall I am extremely satisfied and will definitely continue using Alibaba for future orders.

Date of experience: November 25, 2025
Malaysia
1 review
0 helpful votes
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Infrared Camera TR 384C
November 25, 2025

Great Product and value for Money. Practical and don't include too much gadget.
Camera calibration certificate to be issue upon delivery

Date of experience: November 26, 2025
New York
1 review
0 helpful votes
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Excellent Service
November 25, 2025

The website made the entire buying process incredibly easy. Everything was well organized, simple to navigate, and clearly explained. Checkout was fast and smooth, and I found exactly what I needed without any hassle. Overall, a great online shopping experience I'll definitely be coming back!

Date of experience: November 25, 2025
Spain
1 review
0 helpful votes
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Hola, les hablo desde España (Barcelona), tengo que decir que mi primera experiencia ha sido muy satisfactoria, estaba llena de miedos o dudas. Finalmente ha sido fácil y muy cómodo, sin duda repetiré en varias ocasiones

Date of experience: November 26, 2025
VE
1 review
0 helpful votes
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Producto de Alta Calidad 100%
November 25, 2025

Completely positive 100%, personalized attention, excellent supplier, very satisfied with the purchase... I hope to buy this product again.

Date of experience: November 25, 2025
Washington
1 review
0 helpful votes
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Excellent results at a great price
November 25, 2025

Every transaction I've had through Alibaba has been great. Freight shipping to the US takes considerable time (especially with the current tariff mess), but all the sellers I've worked with have communicated well and sent products exactly as described. Excellent quality.

Date of experience: November 25, 2025

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2082