AlibabaReviews 13,198

As a new business startup, I am truly glad Alibaba exists. I was able to source all my packaging needs efficiently, and the platform offers an incredible range of products for entrepreneurs.

They do take complaints seriously, which I appreciate. However, dispute resolution is painfully slow — waiting over a month is tough, especially for small businesses with limited funds. I hope they improve this process to better support startups.

Despite that, I still give five stars. I'm very happy to be an Alibaba buyer and look forward to continuing to grow my business with their support.

My experience with Alibaba has mainly been positive. The platform offers a vast range of suppliers, competitive pricing, and efficient communication tools that make sourcing products straightforward and transparent.

Highlights

Product Variety: Exceptional — you can find nearly anything you need.

Supplier Communication: Generally quick and professional through TradeManager or direct chat.

Payment & Security: Trade Assurance gives confidence in safe transactions.

Delivery Experience: Shipping options and tracking are reliable, especially when suppliers handle logistics well.

Platform Usability: User-friendly interface and clear order management system.

Areas for Improvement

Some delivery timelines can vary depending on the supplier.

Quality control still relies heavily on selecting the right vendor — due diligence is crucial.

Customer support response time could be faster in some instances.

Final Comment

Alibaba remains a trusted global platform for wholesale and manufacturing sourcing. With careful supplier vetting and clear communication, it provides excellent value and reliability for business buyers.

Ben blij dat ik de motor heb maar ontgoocheld dat deze niet elektrisch gestart kan worden zoals was aangegeven bij de belangrijkste kenmerken was aan gegeven

🚨 SCAM ALERT: Alibaba & Fake Trade Assurance 🚨
I was scammed on Alibaba — fake tracking, fake shipment, and no refund.
The seller reused the same tracking number for two orders. Alibaba's system marked it as "delayed," and their dispute team refused to help, even with clear proof.
Trade Assurance failed. No buyer protection. No money-back.
Don't trust Alibaba blindly. Share to warn others!
#AlibabaScam #FakeTracking #TradeAssuranceFail #OnlineScam

I was disappointed with my recent experience on Alibaba. Their "buyer protection" sounds reassuring, but in reality it felt like just words with very little real support. The order arrived much later than promised, and when I tried to get help, the process was slow and unhelpful. Tip for consumers:
Don't rely on the advertised shipping times — they seem to ship whenever it is convenient for the seller, not for the customer.

WE ARE REALLY SURPRISED!
Your proposed solution is clearly a fraudulent practice in which we do not want to get involved.
There is nothing wrong with the tractor and ALIBABA trade assurance instead of intervene to
Find the correct and honest solution …. Advises the buyer to lie and act illegally! This proposal indicates that ALIBABA PLATFORM has no moral standards and instead of protecting
Its customers /buyers from fraudulent people, they push them to became liars and criminals! I feel sorry for this situation, I never expected for a well known and well established company
Like ALIBABA, to ignore its own regulations and leaves the innocent person to became victim of
Criminals, operating under its platform…I am sure that this fraudulent practice has been repeated
Many times in the past…. HOW MANY PEOPLE ARE INVOLVED? IS ONLY THE SHIPPING AGENCY and their associate in Barcelona? OR SOME OTHERS MIGHT BE ALSO INVOLVED?
Imagine if these practises are repeated in many shipments…. IN THIS CASE ALIBABA instead of Intervene and move against these people…. PROTECTS and I will say remains silent promoting the
Continuation of these criminal actions! Why? Is ALIBABA somehow involved? WE FEEL REALLY DISAPPOINTED AND DISGUSTED ABOUT YOUR DECISIONS AND PROPOSALS

I purchased an industrial sewing machine on Alibaba.com (Order **************545, May 2025, $890). The product arrived: damaged (pierced packaging, broken pallet, visible machine damage), and not as described (6mm stitch regulator instead of 8mm, missing thread winder). The seller refused warranty and after-sales service. I submitted photos, videos, and detailed reports. Instead of protecting the buyer, Alibaba's dispute team closed the case unfairly and only offered me $150 coupon, which I refused. I have contacted them more than 10 times, but no fair resolution was provided. Now I am forced to escalate this case to my bank (chargeback) and consumer protection authorities. Alibaba's so-called "Trade Assurance" does not protect buyers. You risk losing both your money and your product.

I purchased an item for around $900 USD from a seller on Alibaba. Delivery was guaranteed within a month, yet nearly two months later I still have: No working tracking number No package No refund The seller ignores every message, and Alibaba's "support" only sends robotic responses. After repeatedly reaching out, nothing changed.

This place is an absolute disgrace ali baba Queanbeyan. I ordered the family snack pack and what I got was a mountain of chips with barely any meat hiding in it. Calling it "family" is a joke – it's nothing but a scam. If there were negative stars, they'd deserve it. They're not serving food, they're robbing people in plain sight. Save your money and avoid this place at all costs – total rip-off!

I purchased some items from the company above. We agreed on a price, they asked me to make a payment so they can ship out. I paid, right after that, the seller Bob Yang, asked for more money in order to ship out the items. I said no, please cancel my order and I want a full refund. Then he said he can only refund me for the already high shipping cost. I filed a dispute, wish me luck.

My experience with Alibaba has been an absolute nightmare and a total fraud. I ordered a tractor and attachments worth over $2,800 USD.+770usd CIF contract.+1620 eur Plus 1620 euros lost for handling and storage in a port in Slovenia, which I did not agree to, because the goods were supposed to arrive by sea at the port of Constanta. However, from Slovenia they transported it by land and not even to the final destination; they took it to a warehouse at an airport in Bucharest, blackmailing me that if I did not pay 1620 euros, they would not release the tractor to me. The supplier blatantly lied about shipping details, falsified documents, and delivered a defective tractor with serious internal engine defects and missing or incompatible parts. Alibaba's "buyer protection" is a complete joke. They ignored all my proof of fraud, including photos, videos, forged bills of lading, and contracts. Their escalation system is broken, and their customer service is robotic, incompetent, and contradictory. After months of fighting, they simply closed my dispute without resolution, leaving me with a broken tractor, missing parts, and thousands of euros lost. Every time I tried to speak with a customer service agent, it was always a different person, and I had to explain the entire situation from the beginning again and again. Alibaba is nothing more than a platform that enables scammers and protects fraudulent suppliers while abandoning legitimate customers like me. If you want real protection and honest service, STAY FAR AWAY from Alibaba! I will NEVER buy from Alibaba again, and I urge everyone to think twice before risking your money on this disaster of a platform. I lost I have lost a total of $5,320 USD due to this transaction. The attachments I received are only compatible with that specific type of tractor, but now that the tractor is defective from the factory, I have no use for them. The supplier is no longer responding, and I am left with a faulty tractor and useless parts. Extremely disappointed and caution other buyers to be very careful. TE COMPANY NAME FROM WERE I BOUGT THE TRACTOR IS Shandong Wonway machinary ltd