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AlibabaReviews 13,501

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,347
value
1,325
shipping
1,318
returns
772
quality
1,299
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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Small business owner.
November 29, 2025

Overall good experience. The one issue I have is not being able to complete my tax exempt status. All information submitted, business profile shows tax exempt status verified but can't get the tax removed. NO GOOD WAY to get customer service help. You can elect to go insane with bots asking the same questions over and over or... giving up for this order. Can't continue this way--may or may not go back again. Vendor was stellar and couldn't have asked for better product and service.

Date of experience: November 19, 2025
Germany
1 review
0 helpful votes
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Süper ürün
November 29, 2025

ürünü teslim aldim. Ürün süper paketleme süper

Date of experience: November 29, 2025
Ukraine
1 review
0 helpful votes
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отзыв о поставщике
November 29, 2025

все было отлично. сотрудничаю не в первый раз и всем доволен

Date of experience: November 29, 2025
Saudi Arabia
1 review
0 helpful votes
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Very good Antenna and Helpful Seller
November 28, 2025

Due to the no reception in our area in Riyadh KSA. We weren't getting much speed. Only 18 Mbps Down and 0.8 Mbps Up. Which was very poor.

A combination of this antenna, 60cm Dish, LMR400 20m Coax in to my 5g router. I am getting amazing speeds. 600~700 Mbps down and 30~40 Mbps Up.

Also, very satisfied with the shipping. Due to my mistake, the delivery got held in customs. But seller helped me clear it. I am very thankful. 🙏

Also, 50% Cheap for the same quality as on AliExpress. 🔥

Date of experience: November 29, 2025
Canada
1 review
0 helpful votes
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Found a reputable site
November 28, 2025

I was weary at first but as I started talking to the suppliers and getting good quality product it made me very happy to have an easy way to communicate and find the best deals. I can now save money because I am taking out the middle man. That money can be used towards my business!

Date of experience: November 28, 2025
Spain
1 review
0 helpful votes
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He realizado bastantes pedidos y de momento no he tenido ningun problema con los proveedores, cosa que me inspira confianza para poder seguir adquiriendo productos para mi empresa atraves de la plataforma

Date of experience: November 28, 2025
Brazil
1 review
0 helpful votes
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Excepecional
November 28, 2025

Parabéns a toda equipe Alibaba, que nos conecta aos melhores fornecedores do mundo!

Date of experience: November 28, 2025
Honduras
1 review
0 helpful votes
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Mi experiencia con Alibaba fue muy positiva. El proceso de compra fue claro, el pago seguro y el proveedor mantuvo una comunicación constante y profesional. El envío se realizó dentro del tiempo estimado y pude dar seguimiento a todo el recorrido del paquete sin inconvenientes. La mercancía llegó en excelentes condiciones y exactamente como se había solicitado. Sin duda utilizaré la plataforma nuevamente.

Date of experience: November 28, 2025
Seychelles
1 review
0 helpful votes
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Shenzhen WZH Technology Co., Ltd. delivered exactly as promised — professionally printed pendrives with both front and back full-color covers, and all MP3 albums perfectly preloaded.

The product quality is impeccable: clean printing, durable finish, and flawless USB performance. Every file was correctly transferred, with no errors. Communication was smooth, professional, and responsive from order to delivery. Timelines were respected, and the final result exceeded expectations.

I highly recommend this supplier for anyone looking for custom branded pendrives, music distribution USBs, or promotional storage products.

Date of experience: November 28, 2025
Brazil
1 review
0 helpful votes
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Satisfação
November 28, 2025

Estou muito satisfeita com a plataforma e com os fornecedores que fiz minhas compras. Me sinto segura em comprar por aqui.

Date of experience: November 28, 2025
DO
1 review
0 helpful votes
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Alibaba – A Reliable Marketplace with Excellent Service

Alibaba has proven to be one of the most reliable marketplaces I have ever used. The platform offers a wide variety of products, from everyday essentials to specialized items, all at competitive prices. What stands out most is the excellent customer service and the ease of communication with sellers. Orders arrive on time, and the quality of the products consistently meets expectations. The website is user-friendly, making browsing and purchasing simple and efficient. We have purchased from Alibaba multiple times and each experience has been positive. Overall, Alibaba combines great value, trustworthy sellers, and outstanding service. Highly recommended!

Date of experience: November 28, 2025
NL
1 review
0 helpful votes
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Very nice pins
November 28, 2025

They make the most beautiful pins here. Beautiful colors and perfect quality. Vivian is very professional and always responds quickly. Very nice.

Date of experience: November 28, 2025
Mexico
1 review
0 helpful votes
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Buena experiencia de compra
November 27, 2025

Muchas gracias muy buena experiencia en mi primer solicitud

Date of experience: November 27, 2025
Rhode Island
1 review
0 helpful votes
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Worldclass NINGBO YAK OUTDOOR SPORTS CO., LTD. Seller Sales and warehouse staff communication, provided photo & video proof of order being out together for shipment, provided copy of shipping label for just in case Customs situations. This boat is very high quality. The parts are easy to put together. Boat is not heavy, is easy to transport to your vehicle once you remove the middle joining screws on each side... it separate them in two pieces. What is great about a folding take apart boat? You can safely lock it inside your SUV or van so no one can steal it while you are inside eating, shopping, etc. I highly recommend this company and this product. You will not regret it and you will have lots of fun!

Date of experience: November 27, 2025
Peru
1 review
0 helpful votes
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Calidad y bonitos
November 27, 2025

MUY agradable y sactifactoria cumple con lo que enbian

Date of experience: November 27, 2025
Germany
1 review
0 helpful votes
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Parfekter Ablauf meiner Bestellung
November 27, 2025

Alles prima gelaufen. Bestellung schnell und sicher gelaufen.

Date of experience: November 27, 2025
France
1 review
0 helpful votes
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Service OEM
November 27, 2025

Very professional and responsive supplier. Excellent fabric and workmanship quality, clear communication, and fast shipping. Great attention to detail — I definitely recommend for OEM customisation.

Date of experience: November 27, 2025
Thailand
1 review
0 helpful votes
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My experience with wenzhou bags was really nice and with alibaba dont have any problem with DDP incoterms, everything goes smooth from china to spain. I will considered use again.

Date of experience: November 27, 2025
Germany
1 review
0 helpful votes
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Fast service and good communication
November 27, 2025

I am from Germany and I ordered from this company. My experience was very good. Communication was always clear and fast. They answered my messages very quickly and always helped me.

Everything we agreed was done. The products were sent on time and I received everything without problems.

I also asked them to find some items that were not in the listing. They found these items for me and organized everything. This was very nice and helpful.

I am very satisfied with this company. Good service and very friendly communication. I can recommend them to other buyers.

Date of experience: November 10, 2025
Australia
1 review
0 helpful votes
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IRON + BOILER STEAM IRON
November 27, 2025

Quick response and excellent service had dealt with Alibaba before and have always had a very good service and still looking for more items trusted sellers and buyers

Date of experience: November 27, 2025

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086