We’re in this together! Stay safe with our COVID-19 guide
We’re in this together! Stay safe with our COVID-19 guide
Tip for consumers: Beware of Farmers Insurance!
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Fanpass know that you are a fan of live experiences, whether it be sports, concerts, theatre or comedy. The current state of affairs – specifically the evolving situation due to COVID-19 (the novel Coronavirus) – has likely led to questions about what happens if an event gets canceled or postponed.
We want to assure you that we are working directly with our many partners, event organizers, leagues and teams around the world.
Having said that, please see the below guidelines regarding your order(s) :
What if a sporting event is canceled or not canceled but it is played without spectators?
--> If an event is played without public, the tickets will be canceled by the event organizer and Fanpass will treat this event as a canceled event. You will be naturally refunded for your order(s)
What is the difference between a canceled and a postponed/rescheduled event?
--> When events are officially postponed or rescheduled, they still happen but on a different day than originally planned.
If the event is postponed to a future, undetermined date, the tickets will remain valid and are non refundable.
A canceled event or without publics is not rescheduled and will allow you to apply for a refund. In any case, you will be notified by email about a refund if this measure happens to be taken. If tickets for your events have already been received, you will need to return them to your seller.
At this stage, we are awaiting for further announcement from the governments and all decision takers in regards to the Coronavirus (COVID-19) situation and you will be notified by email
Best,
Fanpass Customer Team Support